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公开(公告)号：US07213768B2
公开(公告)日：2007-05-08
申请号：US11082604
申请日：2005-03-16
申请人： Labhesh Patel , Shmuel Shaffer , Gebran Chahrouri , Shantanu Sarkar , Bruce Moon , Joseph Khouri
发明人： Labhesh Patel , Shmuel Shaffer , Gebran Chahrouri , Shantanu Sarkar , Bruce Moon , Joseph Khouri
IPC分类号： G06K19/06
CPC分类号： G06F21/35
摘要： Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
摘要翻译： 提供了用于自动化登录过程和用户/设备关联的方法和设备。 可以自动地设置用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据需要采取的一个或多个动作来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些可能不可以。
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102.发明授权Method and system for participant control of privacy during multiparty communication sessions 有权在多方通信会话期间参与者控制隐私的方法和系统公开(公告)号：US07200214B2
公开(公告)日：2007-04-03
申请号：US11279983
申请日：2006-04-17
申请人： Michael E. Knappe , Shmuel Shaffer
发明人： Michael E. Knappe , Shmuel Shaffer
CPC分类号： H04L29/06027 , H04L12/1822 , H04L65/4038 , H04M3/56 , H04M3/564 , H04Q3/0025
摘要： A method and system for participant control of privacy during a multiparty communication session includes receiving a request from a first participant to a multiparty communication connection for a sidebar between the first participant and a second participant to the multiparty communication connection. The sidebar is provided by at least substantially eliminating voice streams generated by the first participant and the second participant from conference output streams generated for a set of remaining participants to the multiparty communication connection.
摘要翻译： 一种用于在多方通信会话期间参与者控制隐私的方法和系统包括从第一参与者接收针对第一参与者和第二参与者之间的侧边栏的多方通信连接到多方通信连接的请求。 侧栏通过至少基本上消除由第一参与者和第二参与者产生的语音流从为一组剩余参与者生成的会议输出流提供到多方通信连接。
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103.发明申请公开(公告)号：US20070064913A1
公开(公告)日：2007-03-22
申请号：US11210064
申请日：2005-08-23
CPC分类号： H04M3/5232 , H04L65/80 , H04M3/2236
摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
摘要翻译： 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。
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公开(公告)号：US07181027B1
公开(公告)日：2007-02-20
申请号：US09573128
申请日：2000-05-17
申请人： Shmuel Shaffer , Alex Yiu-Man Chan
发明人： Shmuel Shaffer , Alex Yiu-Man Chan
IPC分类号： H04B15/00
摘要： A communications system contains a network linking a number of communications devices participating in a communications session. During the communications session, the communications devices share information indicating when participants are speaking. Based on this information, the communications devices control output levels to suppress the output of spurious signals during the communications session.
摘要翻译： 通信系统包括链接参与通信会话的多个通信设备的网络。 在通信会话期间，通信设备共享指示参与者何时发言的信息。 基于该信息，通信设备控制输出电平以在通信会话期间抑制寄生信号的输出。
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公开(公告)号：US20070038943A1
公开(公告)日：2007-02-15
申请号：US11237271
申请日：2005-09-27
申请人： Cary FitzGerald , Shmuel Shaffer
发明人： Cary FitzGerald , Shmuel Shaffer
CPC分类号： H04M1/72552 , G06Q10/10 , H04L51/04 , H04L67/08 , H04M3/42391
摘要： A communication system quarantines text and then automatically transmits the text across a network at the end of a quarantine time period. This text quarantine period gives a user the chance to edit or delete text for a brief amount of time after the text has been entered. This allows editing or deletion of spelling errors, and inadvertent or indiscriminate text responses before the text is sent to a remote user. Since the text characters are automatically transmitted after the quarantine period, normal human communications and interactions are maintained allowing a receiver to interject or interrupt with text comments in the middle of a received text message. Thus, the communication system maintains the interactive advantages of TTY/TDD systems while also providing the editing flexibility of instant messaging systems. In another aspect of the text system, characters are buffered until they form a complete expression. Upon detection of the completed expression, the buffered characters are sent to the destination endpoint.
摘要翻译： 通信系统隔离文本，然后在隔离期间结束时通过网络自动传输文本。 此文本隔离期使用户有机会在文本输入后短暂的时间内编辑或删除文本。 这允许编辑或删除拼写错误，以及在将文本发送给远程用户之前无意或不加选择的文本响应。 由于文本字符在隔离期后自动发送，所以维护正常的人类通信和交互，允许接收者在接收到的文本消息的中间插入或中断文本注释。 因此，通信系统保持TTY / TDD系统的交互优势，同时还提供即时消息系统的编辑灵活性。 在文本系统的另一方面，字符被缓冲，直到它们形成完整的表达。 在检测到完成的表达式后，将缓冲的字符发送到目标端点。
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106.发明申请Method and system for using load information in an instant messaging system 审中-公开在即时消息系统中使用负载信息的方法和系统公开(公告)号：US20070005763A1
公开(公告)日：2007-01-04
申请号：US11173607
申请日：2005-07-01
IPC分类号： G06F15/173
摘要： A method for using load information in an instant messaging system includes determining current communication session load information of the user. The method includes blocking from transmission to the user instant message communications based on the current communication session load information of the user.
摘要翻译： 一种在即时消息收发系统中使用负载信息的方法包括确定用户的当前通信会话负载信息。 该方法包括基于用户的当前通信会话负载信息阻止传输到用户即时消息通信。
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公开(公告)号：US20060239442A1
公开(公告)日：2006-10-26
申请号：US11114431
申请日：2005-04-26
申请人： Shmuel Shaffer , Mohammed Darwish , Labhesh Patel
发明人： Shmuel Shaffer , Mohammed Darwish , Labhesh Patel
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , G06Q10/06311
摘要： A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue and determining that a first agent is available to receive a call. The method also includes determining, for a first call that has spent the most time in the queue, a first amount of time that the first call has spent in the queue and determining whether the first amount of time has exceeded a service level time. The method includes, if the first amount of time has not exceeded the service level time, distributing the first call to the first agent.
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公开(公告)号：US20060208888A1
公开(公告)日：2006-09-21
申请号：US11073245
申请日：2005-03-04
申请人： Labhesh Patel , Shmuel Shaffer , Gebran Chahrouri , Shantanu Sarkar , Bruce Moon , Joseph Khouri
发明人： Labhesh Patel , Shmuel Shaffer , Gebran Chahrouri , Shantanu Sarkar , Bruce Moon , Joseph Khouri
CPC分类号： G08B21/02 , G07C9/00111 , G08B3/1083 , G08B7/06 , G08B13/2462 , G08B25/016 , G08B25/14
摘要： The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.
摘要翻译： 本发明包括用于提供的方法和装置。 根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。 建筑物位置可以从RFID标签确定。 紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。 一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。 紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。 在优选实施方式中，可以实时地向紧急服务提供商提供紧急服务提供者位置信息给控制中心人员和紧急服务提供商
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公开(公告)号：US20060208063A1
公开(公告)日：2006-09-21
申请号：US11082604
申请日：2005-03-16
申请人： Labhesh Patel , Shmuel Shaffer , Gebran Chahrouri , Shantanu Sarkar , Bruce Moon , Joseph Khouri
发明人： Labhesh Patel , Shmuel Shaffer , Gebran Chahrouri , Shantanu Sarkar , Bruce Moon , Joseph Khouri
IPC分类号： G06K5/00
CPC分类号： G06F21/35
摘要： Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
摘要翻译： 提供了用于自动化登录过程和用户/设备关联的方法和设备。 可以自动地设置用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据需要采取的一个或多个动作来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些可能不可以。
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公开(公告)号：US07107334B1
公开(公告)日：2006-09-12
申请号：US09527085
申请日：2000-03-16
CPC分类号： H04L45/00 , H04L45/28 , H04L67/327
摘要： Methods and apparatus are described for replicating a plurality of original packets in a packet flow which follows a first routing path. The packet flow is received with a first device, the first device being included in the first routing path. In the first device, the original packets in the packet flow are identified according to at least one predetermined criterion. In the first device, replicate packets corresponding to the original packets are generated. The original packets are transmitted from the first device along the first routing path. The replicate packets are transmitted from the first device along a second routing path which is different from the first routing path.
摘要翻译： 描述了在遵循第一路由路径的分组流中复制多个原始分组的方法和装置。 分组流被接收到第一设备，第一设备被包括在第一路由路径中。 在第一设备中，根据至少一个预定标准来识别分组流中的原始分组。 在第一个设备中，生成与原始数据包对应的数据包。 原始分组从第一设备沿着第一路由路径发送。 沿着与第一路由路径不同的第二路由路径从第一设备发送复制分组。
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