公开(公告)号：US11601294B2

公开(公告)日：2023-03-07

申请号：US17443678

申请日：2021-07-27

Applicant: RingCentral, Inc.

Inventor： Vadim Zhuk ,  Helen Prask ,  Ivan Anisimov ,  William Zhuk

IPC: H04L12/18 ,  G06N20/00

Abstract: A computer-implemented machine learning method for improving a collaboration environment is provided. The method comprises receiving text data for one or more users of the collaboration environment. The method further comprises generating a statement by partitioning the text data. The method further comprises determining an act using the statement and generating a thread using at least the statement and the act. The method further comprises generating an actor list using at least the thread, and generating an actionable item using the actor list and the thread.

公开(公告)号：US11553012B2

公开(公告)日：2023-01-10

申请号：US16948781

申请日：2020-09-30

Applicant: RingCentral, Inc.

Inventor： Vlad Vendrow

IPC: H04L65/1089 ,  H04L65/403 ,  H04L65/401 ,  H04L65/1069 ,  G06N20/00

Abstract: A computer-implemented method for sharing conference content is provided. The method comprises receiving a share input from a first device corresponding to a participant of a conference session, determining content for sharing using communication information associated with the participant, determining that the content is available through a second device and sharing the content using the second device.

公开(公告)号：US20220303330A1

公开(公告)日：2022-09-22

申请号：US17837756

申请日：2022-06-10

Applicant: RINGCENTRAL, INC.

Inventor： Karl KLAGHOFER ,  Jurgen Totzke ,  Michael Tietsch

IPC: H04L65/75 ,  H04L65/80 ,  H04L65/65 ,  H04L65/1104 ,  H04L69/326 ,  H04L69/327 ,  H04M7/00

Abstract: The invention concerns a telecommunication system (10) and a computer-implemented method for transferring media data from a first RTC client (30) over a QoS-sensitive network (N1) using the real-time protocol (RTP) to a second RTC client (40), wherein the quality of service is based on different traffic classes and the media data contain a first media type with a first traffic class (QoS1) and a second media type with a second traffic class (QoS2), comprising the following steps: media data, which contain a first media type with a first traffic class (QoS1) and a second media type with a second traffic class (QoS2), are bundled by the first RTC client (30) into second packets (P2), in each second packet (P2), the traffic class (QoS1, QoS2) for each media type is marked in layer 4 and/or layer 5 of the real-time protocol (RTP), the second packets (P2) are transmitted in the direction of the second RTC client (40), either before or during the transfer to the network (N1), the second packets (P2) are unbundled using the markings in layer 4 and/or layer 5 of the real-time protocol (RTP) and then bundled into first packets (P1), each of which has only one of the traffic classes (QoS1, QoS2), and the first packets (P1) are transmitted over the network (N1) to the second RTC client (40).

公开(公告)号：US11388212B2

公开(公告)日：2022-07-12

申请号：US16922086

申请日：2020-07-07

Applicant: RINGCENTRAL, INC.

Inventor： Karl Klaghofer ,  Jurgen Totzke ,  Michael Tietsch

IPC: H04L65/60 ,  H04L65/65 ,  H04L65/80 ,  H04L65/10 ,  H04L69/326 ,  H04L69/327 ,  H04M7/00 ,  H04L47/2491

Abstract: A telecommunication system and a method for transferring media data from a first client over a QoS-sensitive network to a second client. The system and method can permit media data, which contain a first media type with a first traffic class and a second media type with a second traffic class to be bundled by the first client into second packets. In each second packet, the traffic class for each media type is marked in layer 4 and/or layer 5. The second packets can be transmitted toward the second client. Either before or during the transfer to the network, the second packets can be unbundled using the markings in layer 4 and/or layer 5 and then bundled into first packets, each of which has only one of the traffic classes. At least some of the first packets can then be transmitted over the network to the second client.

公开(公告)号：US11336474B2

公开(公告)日：2022-05-17

申请号：US15883142

申请日：2018-01-30

Applicant: RINGCENTRAL, INC.

Inventor： Ulrich Schmitz

IPC: H04L12/18 ,  H04L29/06 ,  H04L65/60 ,  H04L65/403 ,  G06F3/0484 ,  H04L67/08 ,  H04L67/75 ,  H04L67/303 ,  H04W4/60

Abstract: A method for controlling data streams of a virtual session with several participants who access at least access one application in the virtual session can include use of a selected media processing and a signaling mode in a centralized process for each participant according to the individual requirements of the participant. The process can be controlled by a server. The selection of the media processing and/or signaling mode can be made on the basis of an evaluation of the terminal of the respective participant and the network bandwidth available to the respective participant. An evaluation scheme with a plurality of evaluation criteria can be provided for the evaluation, and possible media processing and/or signaling modes are ascertained for the respective participant.

公开(公告)号：US11330110B2

公开(公告)日：2022-05-10

申请号：US17072152

申请日：2020-10-16

Applicant: RINGCENTRAL, INC.

Inventor： QingHua Cai ,  JianWei Chen ,  WeiMing Li ,  Christopher van Rensburg ,  Martin Arastafar

IPC: H04M3/42 ,  H04L12/66 ,  H04M7/00 ,  H04M1/247 ,  H04M1/253 ,  G06F3/0482 ,  G06F3/0484 ,  H04M1/72469

Abstract: Systems and methods for establishing call connection in response to user action, the method including receiving a first user action from a user associated with making a call connection, wherein the first user action comprises any of copying at least part of a phone number, pasting at least part of the phone number, or inputting at least part of the phone number. The method also includes determining one or more call recipients based on the first user action. The method also includes establishing one or more silent call connections based on the determined one or more call recipients, wherein each of the one or more silent call connections comprises a call connection with a predetermined parameter so that there are no incoming call indicators on one or more devices associated with the one or more call recipients.

公开(公告)号：US11283918B2

公开(公告)日：2022-03-22

申请号：US16215724

申请日：2018-12-11

Applicant: RingCentral, Inc.

Inventor： Claus Rist

IPC: H04L12/58 ,  H04L29/06 ,  H04M3/42 ,  H04M7/00 ,  H04M7/12 ,  H04L65/1033 ,  H04L65/1063 ,  H04L65/1069 ,  H04L51/02

Abstract: A method for automatic transmission of status information from a first communications terminal set up for speech communication to a second communications terminal set up for text communication is provided. The speech communication between communications terminals is processed over a speech communications server and the text communication between communications terminals over a text communications server. The speech communications server and the text communications server exchange messages over at least one converter device. The status information will be transmitted from the first communications terminal over the speech communications server, the converter device, and the text communications server to the second communications terminal.

公开(公告)号：US11244285B2

公开(公告)日：2022-02-08

申请号：US15617232

申请日：2017-06-08

Applicant: RingCentral, Inc.

Inventor： Thomas Lederer

IPC: G06Q10/10 ,  H04L12/58

Abstract: A method for displaying e-mail messages to a user of an e-mail message viewer comprises displaying a list of received e-mail messages with a list entry for each received email message and displaying binary information indicating the read/unread status of each received email message in the list. The read/unread status information of each received first email message is switched from “unread” to “read” when the text and/or attachments of this particular first e-mail message have been displayed at least partially to the user when opening this particular first e-mail message. The read/unread status information of each received second email message is switched from “unread” to “read” when the text and/or attachments of this particular second e-mail message have been displayed at least partially to the user when opening a particular first e-mail message.

公开(公告)号：US20210409541A1

公开(公告)日：2021-12-30

申请号：US17175405

申请日：2021-02-12

Applicant: RingCentral, Inc.

Inventor： James Shubin ,  Benjamin Leznik

IPC: H04M3/436 ,  H04M3/56 ,  H04M3/523 ,  H04M3/42 ,  H04L29/06 ,  H04M15/00 ,  H04W24/02 ,  H04N7/14

Abstract: A system for handling calls in a network includes a memory storing instructions and a processor configured to execute the instructions to perform operations. The operations include receiving information about the calls for a time interval, determining, for the time interval, a total cost associated with handling the calls, including a network cost associated with transmitting data over the network, a processing cost for processing the information related to the calls, and a cost of dynamically reassigning master and slave roles to a plurality of nodes in the network. The operations further include determining an assignment of the master and slave roles for a plurality of accounts being handled by the plurality of nodes that results in the total cost having a minimum value, and implementing the optimal assignment among the plurality of the accounts based on the determination.

公开(公告)号：US20210409537A1

公开(公告)日：2021-12-30

申请号：US17470292

申请日：2021-09-09

Applicant: RINGCENTRAL, INC.

Inventor： Vlad VENDROW

IPC: H04M1/72436 ,  H04L29/06 ,  H04W4/08 ,  H04M3/02 ,  H04M3/56 ,  H04M7/00 ,  H04W68/00 ,  H04M1/72469

Abstract: A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.