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公开(公告)号:US09936268B2
公开(公告)日:2018-04-03
申请号:US14293979
申请日:2014-06-02
申请人: RingCentral, Inc.
CPC分类号: H04Q3/005 , G06F11/2028 , G06F11/2041 , G06F11/2048 , G06F11/2097 , H04L61/15 , H04M3/42314
摘要: Systems and methods for routing an incoming service request to one of a plurality of pod units are described. A communication system can be provided that includes a plurality of pods each having a first pod serving a first subset of user accounts associated with a hosted PBX system. The first pod can include a first pod unit in a first data center and a second pod unit in a second data center. A global user directory (GUD) can be used to store a plurality of user keys that are mapped to the plurality of pods. A router can be provided to identify a user key from an incoming service request, query the GUD to identify the first pod as being associated with the user key, and route the incoming service request to one of the first and second pod units.
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公开(公告)号:US11601294B2
公开(公告)日:2023-03-07
申请号:US17443678
申请日:2021-07-27
申请人: RingCentral, Inc.
发明人: Vadim Zhuk , Helen Prask , Ivan Anisimov , William Zhuk
摘要: A computer-implemented machine learning method for improving a collaboration environment is provided. The method comprises receiving text data for one or more users of the collaboration environment. The method further comprises generating a statement by partitioning the text data. The method further comprises determining an act using the statement and generating a thread using at least the statement and the act. The method further comprises generating an actor list using at least the thread, and generating an actionable item using the actor list and the thread.
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公开(公告)号:US11108580B2
公开(公告)日:2021-08-31
申请号:US16813122
申请日:2020-03-09
申请人: RingCentral, Inc.
发明人: Vadim Zhuk , Helen Prask , Ivan Anisimov , William Zhuk
摘要: A computer-implemented machine learning method for improving a collaboration environment is provided. The method comprises receiving text data for one or more users of the collaboration environment. The method further comprises generating a statement by partitioning the text data. The method further comprises determining an act using the statement and generating a thread using at least the statement and the act. The method further comprises generating an actor list using at least the thread, and generating an actionable item using the actor list and the thread.
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公开(公告)号:US11811544B2
公开(公告)日:2023-11-07
申请号:US18166608
申请日:2023-02-09
申请人: RingCentral, Inc.
发明人: Vadim Zhuk , Helen Prask , Ivan Anisimov , William Zhuk
CPC分类号: H04L12/1822 , G06N20/00 , H04L12/1818
摘要: A computer-implemented machine learning method for improving a collaboration environment is provided. The method comprises receiving text data for one or more users of the collaboration environment. The method further comprises generating a statement by partitioning the text data. The method further comprises determining an act using the statement and generating a thread using at least the statement and the act. The method further comprises generating an actor list using at least the thread, and generating an actionable item using the actor list and the thread.
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公开(公告)号:US20140270132A1
公开(公告)日:2014-09-18
申请号:US14293979
申请日:2014-06-02
申请人: RingCentral, Inc.
IPC分类号: H04Q3/00
CPC分类号: H04Q3/005 , G06F11/2028 , G06F11/2041 , G06F11/2048 , G06F11/2097 , H04L61/15 , H04M3/42314
摘要: Systems and methods for routing an incoming service request to one of a plurality of pod units are described. A communication system can be provided that includes a plurality of pods each having a first pod serving a first subset of user accounts associated with a hosted PBX system. The first pod can include a first pod unit in a first data center and a second pod unit in a second data center. A global user directory (GUD) can be used to store a plurality of user keys that are mapped to the plurality of pods. A router can be provided to identify a user key from an incoming service request, query the GUD to identify the first pod as being associated with the user key, and route the incoming service request to one of the first and second pod units.
摘要翻译: 描述用于将传入服务请求路由到多个荚单元之一的系统和方法。 可以提供一种通信系统,其包括多个舱单,每个舱单具有服务于与托管的PBX系统相关联的用户帐户的第一子集的第一吊舱。 第一荚可以包括第一数据中心中的第一荚果单元和第二数据中心中的第二荚果单元。 全局用户目录(GUD)可用于存储映射到多个pod的多个用户密钥。 可以提供路由器以从传入服务请求识别用户密钥,查询GUD以将第一pod识别为与用户密钥相关联,并将传入服务请求路由到第一和第二pod单元之一。
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