公开(公告)号：US20140317182A1

公开(公告)日：2014-10-23

申请号：US13866256

申请日：2013-04-19

Applicant: BANK OF AMERICA CORPORATION

Inventor： Matthew A. Calman ,  Betzy Bosley Hepburn ,  Abby Elyse Smith

IPC: H04L29/08

CPC classification number: H04L67/22 ,  G06Q10/10 ,  G06Q50/01

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for social badging. An exemplary apparatus is configured to: receive information associated with a user's interaction with an entity; determine or receive a rating based on the interaction, wherein the rating indicates an environmental impact of the interaction; and broadcast the rating on a social network.

Abstract translation: 本发明的实施例涉及用于社会标记的系统，方法和计算机程序产品。 示例性装置被配置为：接收与用户与实体的交互相关联的信息; 基于交互来确定或接收评级，其中评级表示交互的环境影响; 并在社交网络上播放评分。

公开(公告)号：US20140279123A1

公开(公告)日：2014-09-18

申请号：US13826671

申请日：2013-03-14

Applicant: BANK OF AMERICA CORPORATION

Inventor： Scott Lee Harkey ,  David M. Grigg ,  Laura Corinne Bondesen ,  Matthew A. Calman

IPC: G06Q30/06

CPC classification number: G06Q10/02 ,  G06Q10/04 ,  G06Q30/0601 ,  G06Q30/0619 ,  G06Q50/01 ,  G06Q50/10 ,  H04L67/18 ,  H04W4/02 ,  H04W4/021

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for providing a geolocation check-in system. An exemplary apparatus is configured to collect positioning data related to a user. After collecting position data the apparatus may be configure to determine, based at least partially on the positioning data that the user has crossed a threshold of a geofence associated with a merchant's location. Based at least partially on this determination the apparatus may be configured to initiate a merchant check-in associated with the user and transmit user information to the merchant.

Abstract translation: 本发明的实施例涉及用于提供地理位置登记系统的系统，方法和计算机程序产品。 示例性装置被配置为收集与用户相关的定位数据。 在收集位置数据之后，装置可以被配置为至少部分地基于用户已经越过与商家的位置相关联的地理围栏的阈值的定位数据来确定。 至少部分地基于该确定，该装置可以被配置为发起与用户相关联的商家签入并向用户传送用户信息。

公开(公告)号：US20140279009A1

公开(公告)日：2014-09-18

申请号：US13828969

申请日：2013-03-14

Applicant: BANK OF AMERICA CORPORATION

Inventor： David M. Grigg ,  Matthew A. Calman ,  Susan Smith Thomas

IPC: G06Q30/02

CPC classification number: G06Q30/0261

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for transmitting an offer to a user associated with an account. An exemplary apparatus is configured to: determine, based on geolocation information associated with a mobile device associated with the user, whether the mobile device is within a predetermined distance of a reference location; in response to determining the mobile device is within the predetermined distance of the reference location, transmit an offer to the mobile device, wherein the offer is associated with a product or a service, and wherein the offer has been previously communicated to the user; and provide an option for the user to accept the offer via the mobile device.

Abstract translation: 本发明的实施例涉及用于向与帐户相关联的用户发送报价的系统，方法和计算机程序产品。 示例性设备被配置为：基于与与用户相关联的移动设备相关联的地理位置信息来确定移动设备是否在参考位置的预定距离内; 响应于确定所述移动设备在所述参考位置的预定距离内，向所述移动设备发送报价，其中所述报价与产品或服务相关联，并且其中所述报价已经被先前传达给所述用户; 并为用户提供通过移动设备接受报价的选项。

公开(公告)号：US20140279004A1

公开(公告)日：2014-09-18

申请号：US13826403

申请日：2013-03-14

Applicant: BANK OF AMERICA CORPORATION

Inventor： Susan Smith Thomas ,  Matthew A. Calman ,  David M. Grigg

IPC: G06Q30/02

CPC classification number: G06Q30/0261

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for micro-targeting an offer based on geolocation information. An exemplary apparatus is configured to: determine a first user is accessing an account, wherein the account is associated with a first user and a second user, wherein the account is presented on a user interface; and in response to determining the first user is accessing the account, transmit a first offer to the first user based on geolocation information associated with the first user, wherein the first offer is presented on the user interface, and wherein the first offer enables the first user to receive a discount or a rebate on a transaction associated with the first offer. The apparatus may also be configured to transmit, in real-time, offers to the first user based on at least one of real-time or historical geolocation information associated with the first user.

Abstract translation: 本发明的实施例涉及用于基于地理定位信息来微报价的系统，方法和计算机程序产品。 示例性装置被配置为：确定第一用户正在访问帐户，其中所述帐户与第一用户和第二用户相关联，其中所述帐户被呈现在用户界面上; 并且响应于确定所述第一用户正在访问所述帐户，基于与所述第一用户相关联的地理位置信息向所述第一用户发送第一优惠，其中所述第一优惠被呈现在所述用户界面上，并且其中所述第一优惠启用所述第一用户 用户接收与首次报价相关的交易的折扣或折扣。 该装置还可以被配置为基于与第一用户相关联的实时或历史地理定位信息中的至少一个，实时地向第一用户发送提供。

公开(公告)号：US20140278970A1

公开(公告)日：2014-09-18

申请号：US13830010

申请日：2013-03-14

Applicant: BANK OF AMERICA CORPORATION

Inventor： Matthew A. Calman ,  Laura Corinne Bondesen ,  David M. Grigg

IPC: G06Q30/02

CPC classification number: G06Q30/0259

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for communicating messages to one or more customers associated with a federated network of retailers. Embodiments determine that one or more customers associated with the federated network of retailers are in proximity to a retailer physical location associated with a retailer that is a member of the network; and present an offer to one or more of the federated network customers in proximity to the retailer. In some embodiments, determining comprises recognizing a mobile device is associated with a customer of at least one retailer that is a member of the federated network of retailers. Some embodiments determine that a customer in proximity to the location is not a customer of the retailer associated with the location and is a customer associated with the network of retailers; and present the offer is based on the determination.

Abstract translation: 本发明的实施例涉及用于向与联合零售商网络相关联的一个或多个客户传送消息的系统，方法和计算机程序产品。 实施例确定与联合零售商网络相关联的一个或多个客户靠近与作为网络成员的零售商相关联的零售商物理位置; 并向零售商附近的一个或多个联合网络客户提出报价。 在一些实施例中，确定包括识别移动设备与作为联合零售商网络的成员的至少一个零售商的客户相关联。 一些实施例确定位于该位置附近的客户不是与该位置相关联的零售商的客户，并且是与零售商网络相关联的顾客; 并提出要求是基于决心。

公开(公告)号：US20140258061A1

公开(公告)日：2014-09-11

申请号：US13791241

申请日：2013-03-08

Applicant: BANK OF AMERICA CORPORATION

Inventor： Matthew A. Calman ,  David M. Grigg ,  Carrie Anne Hanson

IPC: G06Q40/00

CPC classification number: G06Q40/00 ,  G06Q30/0201 ,  G06Q50/01

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for providing an efficient interaction path for a customer. Embodiments determine that the customer is traveling to or is currently located in proximity to a financial institution physical location; determine interaction efficiency information for at least two interaction paths associated with the financial institution physical location; compare the interaction efficiency information for the interaction paths to determine a most efficient interaction path for the customer; and provide, to the customer, information associated with the determined most efficient interaction path for the customer. Some embodiments determine an expected business of the customer visiting the financial institution physical location; and determine the interaction efficiency information for the at least two interaction paths associated with the financial institution physical location based at least in part on the determined expected business of the customer.

Abstract translation: 本发明的实施例涉及用于为客户提供有效的交互路径的系统，方法和计算机程序产品。 实施例确定客户正在旅行到或者当前位于金融机构物理位置附近; 确定与金融机构物理位置相关联的至少两个交互路径的交互效率信息; 比较交互路径的交互效率信息，以确定客户最有效的交互路径; 并向客户提供与客户确定的最有效的交互路径相关联的信息。 一些实施例确定访问金融机构物理位置的客户的预期业务; 并且至少部分地基于所确定的客户的预期业务来确定与所述金融机构物理位置相关联的所述至少两个交互路径的交互效率信息。

公开(公告)号：US20140156525A1

公开(公告)日：2014-06-05

申请号：US13691197

申请日：2012-11-30

Applicant: BANK OF AMERICA CORPORATION

Inventor： David M. Grigg ,  Matthew A. Calman ,  Carrie Anne Hanson

IPC: G06Q40/02

CPC classification number: G06Q40/02

Abstract: A system provides assistance to a user having a user device proximate a financial institution location. The system determines a user device is within a wireless communication range of the system; establishes a secure connection between the system and the user device; receives user input comprising information indicating a user purpose for visiting the location; and transmits at least one communication based at least in part on the received user purpose for visiting the location. In some embodiments, the system receives user authentication information; authenticates the identity of the user; provides the user access to transactional functionality; receives user information indicating a type of transaction and transaction details; processes the user information to conduct a transaction based at least in part on the type of transaction and the transaction details received from the user; and communicates a message indicating the transaction has been processed to the user.

Abstract translation: 系统向具有靠近金融机构位置的用户设备的用户提供帮助。 系统确定用户设备在系统的无线通信范围内; 建立系统与用户设备之间的安全连接; 接收包含指示访问该位置的用户目的的信息的用户输入; 并且至少部分地基于用于访问所述位置的所接收的用户目的来发送至少一个通信。 在一些实施例中，系统接收用户认证信息; 验证用户的身份; 提供用户访问事务功能; 接收指示交易类型和交易详情的用户信息; 至少部分地基于从用户接收的交易类型和交易细节处理用户信息进行交易; 并且向用户传达指示事务已被处理的消息。

公开(公告)号：US20140156506A1

公开(公告)日：2014-06-05

申请号：US13690113

申请日：2012-11-30

Applicant: BANK OF AMERICA CORPORATION

Inventor： David M. Grigg ,  Matthew A. Calman ,  Carrie Anne Hanson ,  Marc Lance Warshawsky

IPC: G06Q20/32

CPC classification number: G06Q20/3223 ,  G06Q20/3224 ,  G06Q30/06

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for enabling self-service at a facility. In some embodiments, a system is configured to: determine a user has entered a facility or is a predetermined distance from the facility, wherein the user has a mobile device, and wherein the user is waiting to interact with at least one of an agent at or away from the facility or a computing device at the facility; communicate with the mobile device to determine a reason for the user's visit to the facility, the reason comprising a transaction intended to be executed by the user at the facility; prompt the user to perform, on the mobile device, an action associated with the intended transaction while the user is waiting to interact with at least one of the agent or the computing device.

Abstract translation: 本发明的实施例涉及用于在设施中实现自助服务的系统，方法和计算机程序产品。 在一些实施例中，系统被配置为：确定用户已经进入设施或距离设施是预定距离，其中用户具有移动设备，并且其中用户正在等待与以下中的至少一个代理进行交互： 或远离工厂的设施或计算设备; 与移动设备通信以确定用户访问设施的原因，其原因包括旨在由用户在设施处执行的交易; 提示用户在用户等待与代理或计算设备中的至少一个交互时，在移动设备上执行与预期事务相关联的动作。

公开(公告)号：US20140156448A1

公开(公告)日：2014-06-05

申请号：US13690713

申请日：2012-11-30

Applicant: BANK OF AMERICA CORPORATION

Inventor： David M. Grigg ,  Matthew A. Calman ,  Elizabeth S. Votaw

IPC: G06Q30/06

CPC classification number: G06Q30/0631 ,  G06Q30/0261

Abstract: Systems, methods, and computer program products are provided for prompting categorization during payment authorization. The system includes a computer apparatus including a processor and a memory; and a software module stored in the memory. The software module includes executable instructions that when executed by the processor cause the processor receive an authorization request for a transaction being conducted by a user; prompt the user to categorize at least one component of the transaction; receive a category from the user for the at least one component of the transaction; and store the category in association with the transaction. In some embodiments, the system will not authorize the transaction until the user categorizes at least one component of the transaction. In further embodiments, the system evaluates the transaction and only prompts the user to categorize the transaction if predefined criteria are met.

Abstract translation: 提供系统，方法和计算机程序产品，用于在付款授权期间提示分类。 该系统包括包括处理器和存储器的计算机装置; 以及存储在存储器中的软件模块。 软件模块包括可执行指令，当由处理器执行时，处理器使得处理器接收由用户进行的交易的授权请求; 提示用户对交易的至少一个组件进行分类; 从交易的至少一个组件接收用户的类别; 并存储与交易相关联的类别。 在一些实施例中，系统将不会授权交易，直到用户对交易的至少一个组件进行分类。 在另外的实施例中，系统评估事务，并且仅当符合预定义的标准时才提示用户对事务进行分类。

公开(公告)号：US20140104370A1

公开(公告)日：2014-04-17

申请号：US13652093

申请日：2012-10-15

Applicant: BANK OF AMERICA CORPORATION

Inventor： Matthew A. Calman ,  Alicia C. Jones ,  Elizabeth S. Votaw ,  Rajat Agrawal ,  Wanwen Han ,  Su Liu ,  Nir Rachmel ,  Lynn Streja ,  Carrie Anne Hanson ,  Cameron Jungeun Park-Hur ,  James Robert Grimsley

IPC: H04M3/42 ,  H04N7/15

CPC classification number: H04N7/15 ,  G06Q10/1093 ,  G06Q30/00 ,  H04L12/1813 ,  H04L12/1818 ,  H04M3/5183 ,  H04M3/567 ,  H04M2201/38

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for assisting a user to select a customer service representative of a financial institution in preparation for a customer service conference. Embodiments determine that an operative connection is being established between a user device of the user and a system associated with the financial institution, such that the user and the representative of the financial institution may conduct the conference; determine at least one representative from a pool of potential representatives, the at least one representative determined for presentation to the user for user selection; and receive user input selecting one of the at least one representatives for conference connection. Some embodiments establish an operative connection between the user device and a representative system associated with the representative over which the user and the representative can conduct an audio-visual conference.

Abstract translation: 本发明的实施例涉及用于帮助用户选择金融机构的客户服务代表以准备客户服务会议的系统，方法和计算机程序产品。 实施例确定在用户的用户设备和与金融机构相关联的系统之间正在建立操作连接，使得用户和金融机构的代表可以进行会议; 确定来自潜在代表池的至少一个代表，所述至少一个代表被确定为呈现给用户以供用户选择; 并且接收选择所述至少一个代表之一用于会议连接的用户输入。 一些实施例在用户设备和与代表相关联的代表系统之间建立操作连接，用户和代表可以通过该代表进行视听会议。