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公开(公告)号：US20160171463A1
公开(公告)日：2016-06-16
申请号：US15049623
申请日：2016-02-22
发明人： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC分类号： G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
摘要： Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US20160171462A1
公开(公告)日：2016-06-16
申请号：US15049615
申请日：2016-02-22
发明人： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC分类号： G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
摘要： Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US20160165182A1
公开(公告)日：2016-06-09
申请号：US15041932
申请日：2016-02-11
发明人： Christian Michael Mande , James Robert Grimsley , Tyler Johnson , Nathan Dent , Sara Gill , Kristy M. Crist
CPC分类号： H04N7/147 , G06Q10/06311 , G06Q30/016 , H04N7/15
摘要： Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a customer and a remote specialist, in certain instances in which the customer requires transfer to another specialist (e.g., a specialist having a different specialty) other media formats, such as one-way live video conference, live audio-only conference, text chat or the like may be implemented.
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公开(公告)号：US20160104239A1
公开(公告)日：2016-04-14
申请号：US14512242
申请日：2014-10-10
发明人： Tyler Johnson , Christian Michael Mande , James Robert Grimsley , Sara Gill , Nathan Dent , Kristy M. Crist
IPC分类号： G06Q40/04
CPC分类号： G06Q40/04
摘要： The present invention is directed to apparatuses, methods, and computer program products for implementing a pre-contracted, staged, currency exchange system. Implementation includes receiving travel information from a user; processing the travel information, wherein processing the travel information comprises determining a negotiated currency exchange rate based on the received travel information; generating a contract based on processing the travel information, wherein the contract comprises terms for executing one or more transactions using the negotiated currency exchange rate, wherein the negotiated currency exchange rate is valid for at least one of a predetermined location, a predetermined number of transactions, or a predetermined period of time; and executing one or more transactions using the negotiated currency exchange rate in accordance with the contract terms.
摘要翻译： 本发明涉及用于实施预先承包的分期货币兑换系统的装置，方法和计算机程序产品。 实施包括从用户接收旅行信息; 处理旅行信息，其中处理旅行信息包括基于所接收的旅行信息来确定协商的货币兑换率; 基于处理所述旅行信息来生成合同，其中所述合同包括使用协商货币兑换率执行一个或多个交易的条款，其中所述协商货币兑换率对于预定位置，预定数量的交易中的至少一个是有效的 ，或预定时间段; 以及根据合同条款使用协商货币汇率执行一个或多个交易。
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5.发明申请公开(公告)号：US20140104366A1
公开(公告)日：2014-04-17
申请号：US13651970
申请日：2012-10-15
发明人： Matthew A. Calman , Alicia C. Jones , Elizabeth S. Votaw , Rajat Agrawal , Wanwen Han , Su Liu , Nir Rachmel , Lynn Streja , Cameron Jungeun Park-Hur , James Robert Grimsley
IPC分类号： H04N7/14
CPC分类号： H04N7/141
摘要： Embodiments of the invention are directed to systems, methods and computer program products for split-screen functionality to be provided to a user device during a hold period prior to a customer-service video conference. Specifically, according to defined embodiments, the present invention provides for a first portion of split-screen includes a visual depiction of a queue of users currently awaiting a video conference with the customer-service associate. The queue allows for the user/customer to gauge how long the hold period will last. In addition to the visual depiction of the hold queue, the split screen may provide for other portions of the screen to include other information and/or functionality such as, such as information related or unrelated to the impending video conference.
摘要翻译： 本发明的实施例涉及用于在客户服务视频会议之前的保持期间提供给用户设备的分屏功能的系统，方法和计算机程序产品。 具体地，根据所定义的实施例，本发明提供了分屏的第一部分，其包括目前等待与顾客服务关联者的视频会议的用户队列的视觉描述。 队列允许用户/客户衡量持续时间将持续多长时间。 除了保持队列的可视描述之外，分屏可以提供屏幕的其他部分以包括诸如与即将进行的视频会议相关或不相关的信息的其他信息和/或功能。
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公开(公告)号：US10002387B2
公开(公告)日：2018-06-19
申请号：US14512242
申请日：2014-10-10
发明人： Tyler Johnson , Christian Michael Mande , James Robert Grimsley , Sara Gill , Nathan Dent , Kristy M. Crist
CPC分类号： G06Q40/04
摘要： The present invention is directed to apparatuses, methods, and computer program products for implementing a pre-contracted, staged, currency exchange system. Implementation includes receiving travel information from a user; processing the travel information, wherein processing the travel information comprises determining a negotiated currency exchange rate based on the received travel information; generating a contract based on processing the travel information, wherein the contract comprises terms for executing one or more transactions using the negotiated currency exchange rate, wherein the negotiated currency exchange rate is valid for at least one of a predetermined location, a predetermined number of transactions, or a predetermined period of time; and executing one or more transactions using the negotiated currency exchange rate in accordance with the contract terms.
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公开(公告)号：US20160171467A1
公开(公告)日：2016-06-16
申请号：US15049643
申请日：2016-02-22
发明人： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC分类号： G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
摘要： Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US20160171465A1
公开(公告)日：2016-06-16
申请号：US15049633
申请日：2016-02-22
发明人： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
IPC分类号： G06Q20/10 , G06F3/0481 , G06F3/0484
CPC分类号： G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
摘要： Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US20160171464A1
公开(公告)日：2016-06-16
申请号：US15049627
申请日：2016-02-22
发明人： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC分类号： G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
摘要： Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US09001180B2
公开(公告)日：2015-04-07
申请号：US13652326
申请日：2012-10-15
发明人： Matthew A. Calman , Elizabeth S. Votaw , Alicia C. Jones , Su Liu , Lynn Streja , Nir Rachmel , Wanwen Han , Rajat Agrawal , Cameron Jungeun Park-Hur , James Robert Grimsley
IPC分类号： H04N7/15
CPC分类号： H04N7/15 , H04N7/155 , H04N21/4751
摘要： Embodiments of the invention are directed to systems, methods and computer program products for receiving input to initiate a video conference with a first participant from a user; initiating the video conference between the user and the first participant; receiving a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant; determining that the second participant is authorized to join the video conference based on the credentials; and connecting the second participant to the video conference.
摘要翻译： 本发明的实施例涉及用于接收来自用户的与第一参与者发起视频会议的输入的系统，方法和计算机程序产品; 在用户和第一参与者之间发起视频会议; 从所述用户和所述第一参与者中的至少一个接收至少将第二参与者添加到所述视频会议的请求，所述请求包括与所述第二参与者相关联的凭证; 基于所述凭证确定所述第二参与者被授权加入所述视频会议; 并将第二参与者连接到视频会议。
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