公开(公告)号：US09408051B2

公开(公告)日：2016-08-02

申请号：US13904361

申请日：2013-05-29

Applicant: Avaya Inc.

Inventor： Peter Finney ,  Alberto Pasi ,  David Skiba ,  Reinhard P. Klemm

IPC: G06F15/16 ,  H04W4/22 ,  G06Q10/00 ,  H04W4/20 ,  H04L12/58 ,  H04L12/26

CPC classification number: H04W4/90 ,  G06Q10/00 ,  G06Q50/01 ,  G06Q50/10 ,  H04L43/04 ,  H04L51/00 ,  H04L51/22 ,  H04L51/32 ,  H04W4/21

Abstract: Social media websites contain posts which may benefit persons affected by an emergency situation or natural disaster. Discovering trustworthy posters of useful information is disclosed such that messages indicating relevant information, and an associated trust value, may be provided to interested parties.

Abstract translation: 社交媒体网站包含可能受到紧急情况或自然灾害影响的人员的职位。 公开了发现有用信息的值得信赖的海报，使得可以向相关方提供指示相关信息的消息和相关联的信任值。

公开(公告)号：US09374295B2

公开(公告)日：2016-06-21

申请号：US14610015

申请日：2015-01-30

Applicant: Avaya Inc.

Inventor： Gautam Khera ,  Ludovico Stevens ,  Srikanth Keesara

IPC: H04L12/721

CPC classification number: H04L45/12

Abstract: A method, apparatus and computer program product for providing the use of an external metric as the primary tie-breaker in ISIS route selections is presented. A set of routes are identified that are to be advertised by the router as external routes within a network. The routes are advertised by the router using a Type Length Variable (TLV), wherein the TLV contains metric information to be used as a first tiebreaker when selecting routes. The network is running an Intermediate System To Intermediate System (ISIS) protocol. The TLV includes a 32-bit or a 64-bit administrative tag sub-TLV, the TLV comprising TLV#135, TLV#235, TLV#236, and TLV#237.

公开(公告)号：US09374233B2

公开(公告)日：2016-06-21

申请号：US13628842

申请日：2012-09-27

Applicant: Avaya Inc.

Inventor： Srinivasan Narayanan

IPC: H04N7/14 ,  H04L12/18 ,  H04N7/15 ,  H04L29/06

CPC classification number: H04L12/1827 ,  H04L12/1822 ,  H04L65/4038 ,  H04L65/4046 ,  H04N7/152 ,  H04N7/157

Abstract: Methods and systems for providing a composite conference environment are disclosed. More particularly, a virtual reality environment (VRE) that can accommodate the inclusion of a conventional multipoint conference as a registered user or individual participants in a conventional multipoint conference as registered users within a composite conference environment hosted by the VRE is provided. Accordingly, a conference that is spread across multiple servers, namely a virtual reality server and a conventional multipoint conference server, can be created and moderated. Moreover, audio/video streams, features, and control can be provided to all users participating in the composite conference environment.

Abstract translation: 公开了提供复合会议环境的方法和系统。 更具体地，提供了一种虚拟现实环境（VRE），其可以将常规多点会议作为注册用户或者常规多点会议中的个人参与者包含在由VRE主持的复合会议环境内的注册用户。 因此，可以创建并且调节分散在多个服务器（即虚拟现实服务器和常规多点会议服务器）上的会议。 此外，可以向参与复合会议环境的所有用户提供音频/视频流，特征和控制。

公开(公告)号：US09372824B2

公开(公告)日：2016-06-21

申请号：US13954269

申请日：2013-07-30

Applicant: Avaya Inc.

Inventor： Reinhard Peter Klemm ,  Lynne Shapiro Brotman

IPC: G06F15/16 ,  G06F15/173 ,  H04L29/06 ,  A61K9/51 ,  A61K47/42 ,  G06F9/54 ,  G06Q10/06 ,  G06Q10/10 ,  H04L29/08 ,  G06F12/00

CPC classification number: G06F15/17306 ,  A61K9/5169 ,  A61K47/42 ,  G06F9/54 ,  G06Q10/06 ,  G06Q10/107 ,  H04L29/06 ,  H04L67/22 ,  H04L67/24

Abstract: A method is provided in which the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).

公开(公告)号：US09363377B2

公开(公告)日：2016-06-07

申请号：US13922555

申请日：2013-06-20

Applicant: Avaya Inc.

Inventor： Shmuel Shaffer ,  Tony McCormack

IPC: G06F15/173 ,  H04M3/523 ,  G06Q10/06 ,  H04M3/51

CPC classification number: H04M3/5237 ,  G06Q10/06 ,  H04M3/5133 ,  H04M3/523 ,  H04M3/5233 ,  H04M2203/402 ,  H04M2203/404 ,  H04M2203/406

Abstract: An agent login optimization system for optimizing login of agents at communication managers of a contact center is provided. The agent login optimization system includes a monitoring module for monitoring predetermined activities at a plurality of communication managers in the contact center. The monitoring includes monitoring call traffic at the plurality of communication managers and monitoring login requests of agents. The agent login optimization system further includes a determination module configured to determine a suitable communication manager from the plurality of communication managers based upon the monitoring to login an agent. The agent login optimization system further includes an agent login module for logging the agent into the suitable communication manager.

Abstract translation: 提供了一种用于优化联络中心通信管理员代理登录的代理登录优化系统。 代理登录优化系统包括用于监视联络中心中的多个通信管理器处的预定活动的监视模块。 监视包括监视多个通信管理器处的呼叫流量和监视代理的登录请求。 代理登录优化系统还包括确定模块，该确定模块被配置为基于对登录代理的监视从多个通信管理器确定合适的通信管理器。 代理登录优化系统还包括用于将代理记录到合适的通信管理器中的代理登录模块。

公开(公告)号：US09344527B2

公开(公告)日：2016-05-17

申请号：US13866007

申请日：2013-04-18

Applicant: AVAYA, INC.

Inventor： Deepak Ramesh

IPC: H04J3/16 ,  H04L29/08

CPC classification number: H04L67/34

Abstract: Methods, systems and computer readable media for network migration as described. The method can include receiving, at a processor, an indication to initiate a migrate start. The method can also include initiating, at the processor, a migrate start including forwarding traffic in a first protocol based on a first table while building a second table to forward traffic in a second protocol different from the first protocol. The method can further include performing a migrate cutover when it is determined that one or more MAC addresses for an active session have been learned and stored in the table. The method can also include completing a migration when an indication is received to complete the migration. The method can also include aborting the migration based on a received indication to abort the migration.

Abstract translation: 用于网络迁移的方法，系统和计算机可读介质。 该方法可以包括在处理器处接收启动迁移开始的指示。 该方法还可以包括在处理器处启动迁移开始，包括基于第一表的第一协议中的转发流量，同时构建第二表以在不同于第一协议的第二协议中转发流量。 该方法还可以包括当确定活动会话的一个或多个MAC地址已被学习并存储在表中时执行迁移割接。 该方法还可以包括当接收到指示以完成迁移时完成迁移。 该方法还可以包括基于所接收的指示中止迁移以中止迁移。

公开(公告)号：US09344396B2

公开(公告)日：2016-05-17

申请号：US12749103

申请日：2010-03-29

Applicant: Birgit Geppert ,  Frank Roessler

Inventor： Birgit Geppert ,  Frank Roessler

IPC: G06F3/00 ,  H04L12/58 ,  G06F3/0481 ,  G06F3/0486 ,  H04L12/18 ,  H04M1/247 ,  H04M3/56 ,  H04W4/20 ,  H04L29/06 ,  G06F3/0484 ,  G06Q10/10 ,  H04M1/2745 ,  H04M3/42

CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session. The persistent virtual meeting room can record changes in session context such as a record of session control events, resource changes, and participant listings.

Abstract translation: 本文公开了用于管理虚拟会议室通信会话的系统，方法和非暂时的计算机可读存储介质。 该方法包括建立持续虚拟会议室通信会话，虚拟会议室通信会话包括可用于虚拟会议室通信会话参与者的共享资源，向会议参与者显示表示虚拟会议室通信会话的结构的一组连接的图形元素 通过图形用户界面（GUI），从与所述一组连接的图形元素相关联的会议参与者之一接收输入，具有与虚拟会议室通信会话相关联的动作，以及基于接收到的用户输入执行动作。 当没有与会者在通信会话中时，虚拟会议室通信会话可以持续。 持久的虚拟会议室可以记录会话环境中的变化，例如会话控制事件，资源更改和参与者列表的记录。

公开(公告)号：US09338400B1

公开(公告)日：2016-05-10

申请号：US14462549

申请日：2014-08-18

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Ignacio Miranda ,  Navjot Singh

IPC: H04N7/15

CPC classification number: H04N7/152 ,  H04L12/1822 ,  H04L12/185

Abstract: Equivalence classes are used to determine how groups of call participants are distributed among remotely situated conference rooms. A roster of conference call participants is distributed for display by communication devices the participants bring to a conference room. The distributed roster contains at least one indicium by which the possession of an attribute, by any conference call participant in a room can be confirmed by other conference call participant(s) using a communication device. After entering a room, at least some participants use a communication device to access the roster and indicate, to a server, that at least one other participant on the roster possesses an attribute of significance to conduct of the call. Participants are assigned to groups and the groups are merged based on the presence of participants possessing an attribute or set of linked attributes. The server assigns the participants to respective groups for selective treatment.

Abstract translation: 使用等价类来确定呼叫参与人群如何分布在远程会议室之间。 电话会议参与者的名册分发给参与者带到会议室的通信设备显示。 分布式名册包含至少一个标记，通过该标记可以使用通信设备由其他电话会议参与者确认房间中的任何电话会议参与者拥有的属性。 在进入房间之后，至少有一些参与者使用通信设备来访问名单，并向服务器指示名单上的至少一个其他参与者具有进行呼叫的重要性属性。 参与者被分配到组，并且基于具有属性或一组链接属性的参与者的存在来合并组。 服务器将参与者分配给各个组进行选择性治疗。

公开(公告)号：US09338066B2

公开(公告)日：2016-05-10

申请号：US14018609

申请日：2013-09-05

Applicant: Avaya Inc.

Inventor： Lawrence DiBurro ,  Prasad Vadassery

IPC: H04L12/26 ,  H04L12/24

CPC classification number: H04L41/5025 ,  H04L43/103

Abstract: A method, apparatus and computer program product for providing a variable tunnel keep-alive interval is presented. A tunnel keep-alive packet for a first tunnel is received at a first switching device. A Quality of Service (QoS) value of the keep-alive packet ishcekce. A determination is made regarding whether the QoS value corresponds to a QoS value of network control traffic, and when the QoS value of the keep-alive packet is lower than the QoS value of the network control traffic then a value of a tunnel keep-alive interval is increased.

Abstract translation: 提出了一种用于提供可变隧道保持间隔的方法，装置和计算机程序产品。 在第一交换设备处接收用于第一隧道的隧道保持分组。 保持活动分组的服务质量（QoS）值ishcekce。 确定QoS值是否对应于网络控制业务的QoS值，并且当保持活动分组的QoS值低于网络控制业务的QoS值时，隧道的值保持活动 间隔增加。

公开(公告)号：US09319527B2

公开(公告)日：2016-04-19

申请号：US13217958

申请日：2011-08-25

Applicant: Reinhard Klemm

Inventor： Reinhard Klemm

IPC: H04M3/00 ,  H04M3/523 ,  H04M3/42

CPC classification number: H04M3/5238 ,  H04M3/42059

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing estimated wait times to consumers waiting to communicate with a customer service representative. The system accesses information about the consumer, analyzes that information, and based on that analysis places the consumer into a segment. The system then provides to the consumer an estimated wait time to communicate with a customer service representative based on the segment assigned to the consumer. Access to information about the consumer can be actively granted by the consumer, or passively acquired by a system configured to utilize publically available information.

Abstract translation: 这里公开的是系统，方法和非暂时的计算机可读存储介质，用于向等待与客户服务代表通信的消费者提供估计的等待时间。 系统访问有关消费者的信息，分析该信息，并根据该分析将消费者置于细分市场。 系统然后基于分配给消费者的段向消费者提供估计的等待时间以与客户服务代表进行通信。 有关消费者的信息的访问可以由消费者主动地授予，或被被配置为利用公共可用信息的系统被动地获取。