公开(公告)号：US20120155631A1

公开(公告)日：2012-06-21

申请号：US13406854

申请日：2012-02-28

Applicant: Thomas M. Minnich, JR. ,  Ted Alan Wrenn, JR.

Inventor： Thomas M. Minnich, JR. ,  Ted Alan Wrenn, JR.

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M3/42365 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38

Abstract: A method for calculating an average capability for each of a plurality of agents includes obtaining call completion data for each agent. The call completion data is used to calculate a historical average for each agent. The historical average is used to calculate an average capability for each agent.

Abstract translation: 用于计算多个代理中的每一个的平均能力的方法包括获得每个代理的呼叫完成数据。 呼叫完成数据用于计算每个代理的历史平均值。 历史平均值用于计算每个代理的平均能力。

公开(公告)号：US20120083255A1

公开(公告)日：2012-04-05

申请号：US12897351

申请日：2010-10-04

Applicant: VANESSA FRIAS MARTINEZ ,  ENRIQUE FRIAS MARTINEZ

Inventor： VANESSA FRIAS MARTINEZ ,  ENRIQUE FRIAS MARTINEZ

IPC: H04M3/42

CPC classification number: H04M3/42 ,  H04M3/2218 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18

Abstract: The invention relates to a method for gender identification of a cell-phone subscriber. There are two main steps: constructing a general model of female and male calling behaviour from a set of variables obtained for each subscriber; and classifying an individual calling behaviour of a subscriber comparing it with the general model. The method includes the step of constructing the general model comprises obtaining a set of data, that may be obtained from calling detail records, that are saved at a database every time a subscriber makes or receives a phone call; computing a set of variables using a set of instances from subscribers who their gender is already known; and applying an algorithm which generates groups labelled as male or female behaviour. Finally, in the step of classifying, the gender of the subscriber is identified by assigning to the subscriber the label of the closest group.

Abstract translation: 本发明涉及一种用于手机用户的性别识别的方法。 有两个主要步骤：从为每个用户获得的一组变量构建女性和男性呼叫行为的一般模型; 并将用户的个人呼叫行为与一般模型进行分类。 该方法包括构建一般模型的步骤包括从每个用户进行或接收电话呼叫时获得在数据库中保存的可从呼叫详细记录获得的一组数据; 使用他们的性别已知的订户的一组实例来计算一组变量; 并应用生成标记为男性或女性行为的群组的算法。 最后，在分类步骤中，通过向用户分配最接近的组的标签来识别用户的性别。

公开(公告)号：US20120028622A1

公开(公告)日：2012-02-02

申请号：US13262437

申请日：2010-03-11

Applicant: Philip L. Eardley ,  Simon P.A. Ringland ,  Matthew D. Walker

Inventor： Philip L. Eardley ,  Simon P.A. Ringland ,  Matthew D. Walker

IPC: H04W4/16

CPC classification number: H04M3/46 ,  H04M3/42102 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/54 ,  H04M7/123 ,  H04M7/1235 ,  H04M2201/12 ,  H04M2201/14

Abstract: A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first communications network obtains from a client on a terminal associated with the destination in the second network a value for the time delay before a call to the destination in the second network is redirected in the second network on no answer to an alternative destination and sets a delay period to a value less than the value of the time delay obtained from the client. When one of the plurality of calls redirected to the second network is not answered in the second network within the delay period, the first communications network redirects the call to an alternative destination associated with the first network.

Abstract translation: 一种呼叫控制的方法，其中第一通信网络检测指向第一网络中的目的地的呼叫; 将至少一些呼叫重定向到第二网络中的目的地（例如，在第一网络中的目的地没有应答的情况下）。 第一通信网络从在第二网络中与目的地相关联的终端上的客户端获得在第二网络中对目的地的呼叫的呼叫之前的时间延迟的值在第二网络中被重定向而不应答到替代目的地并且设置 延迟周期到小于从客户端获得的时间延迟的值的值。 当在延迟周期内第二网络中未被应答的多个呼叫中的一个重定向到第二网络时，第一通信网络将呼叫重定向到与第一网络相关联的备选目的地。

公开(公告)号：US08107611B2

公开(公告)日：2012-01-31

申请号：US12062643

申请日：2008-04-04

Applicant: Benjamin W. Vesta

Inventor： Benjamin W. Vesta

IPC: H04M3/523

CPC classification number: H04M3/5175 ,  H04M3/42059 ,  H04M2201/12 ,  H04M2201/36

Abstract: The subject matter described herein includes methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information. According to one aspect, a method for automatically displaying customized call center operating statistics based on user profile information is provided. The method includes receiving user profile information associated with a user, wherein the user profile information uniquely identifies the user seeking access to customized call center operating statistics. Customized call center operating statistics to be displayed are automatically determined based on the user profile information. The customized call center operating statistics are then displayed to the user.

Abstract translation: 本文描述的主题包括用于基于用户简档信息自动显示定制呼叫中心操作统计的方法，系统和计算机可读介质。 根据一个方面，提供一种用于基于用户简档信息自动显示定制的呼叫中心操作统计的方法。 该方法包括接收与用户相关联的用户简档信息，其中用户简档信息唯一地标识寻求对定制的呼叫中心操作统计信息的访问的用户。 要显示的定制呼叫中心操作统计信息将根据用户配置文件信息自动确定。 然后，定制的呼叫中心操作统计信息显示给用户。

公开(公告)号：US20120020472A1

公开(公告)日：2012-01-26

申请号：US12843277

申请日：2010-07-26

Applicant: Louis Cutajar

Inventor： Louis Cutajar

IPC: H04M3/00

CPC classification number: H04M3/5234 ,  H04M2201/12

Abstract: Management of call center call routing is provided. Service calls directed to a call center may be monitored according to a variety of parameters such as associated line of business, date, time, and call volume. Calls directed to an internal call center may be routed to an alternate call center for processing as required or needed by the provider of the internal call center. For each type of incoming service call, a maximum call count or percentage-based call count may be established to facilitate efficient routing of service calls to the internal call center or to an alternate call center to ensure that no more than a specified number of calls are routed to a given call center. Real time and summary reporting may be generated to allow call center management personnel to monitor and manage service call routing to one or more internal and/or alternate call centers.

Abstract translation: 提供呼叫中心呼叫路由管理。 可以根据各种参数（例如相关业务线，日期，时间和通话量）来监视定向到呼叫中心的服务呼叫。 针对内部呼叫中心的呼叫可以被路由到备用呼叫中心，以便根据内部呼叫中心的提供者的需要或需要进行处理。 对于每种类型的进入服务呼叫，可以建立最大呼叫计数或基于百分比的呼叫计数，以促进服务呼叫到内部呼叫中心或替代呼叫中心的有效路由，以确保不超过指定数量的呼叫 被路由到给定的呼叫中心。 可以生成实时和总结报告，以允许呼叫中心管理人员监视和管理到一个或多个内部和/或替代呼叫中心的服务呼叫路由。

公开(公告)号：US20110293080A1

公开(公告)日：2011-12-01

申请号：US13075821

申请日：2011-03-30

Applicant: Yukio Katakura ,  Hiroaki Komine ,  Yasuo Maeda ,  Katsuyoshi Tsuhara

Inventor： Yukio Katakura ,  Hiroaki Komine ,  Yasuo Maeda ,  Katsuyoshi Tsuhara

IPC: H04M11/00

CPC classification number: H04L61/1511 ,  H04L47/11 ,  H04L47/122 ,  H04L65/1069 ,  H04L65/1076 ,  H04M3/38 ,  H04M7/006 ,  H04M2201/12

Abstract: A processing apparatus, including: a query statistics unit which inputs a query request for querying a destination for first telephone number, and counts the number of input query requests; and a restriction control unit which transmits to a restriction control apparatus which performs outgoing call restriction, a restriction request to restrict a telephone call by second telephone number, when the counted number of the query requests is equal to or greater than a restriction start threshold, wherein the telephone call by the second telephone number is restricted by transmission of the restriction request, and a telephone call by the first telephone number is performed.

Abstract translation: 一种处理装置，包括：查询统计单元，输入用于查询第一电话号码的目的地的查询请求，并对输入查询请求的数量进行计数; 以及限制控制单元，当所述计数的查询请求数等于或大于限制开始阈值时，发送到执行呼出限制的限制控制装置，限制第二电话号码的电话呼叫的限制请求， 其中由所述第二电话号码进行的所述电话呼叫受到所述限制请求的发送的限制，并且执行由所述第一电话号码进行的电话呼叫。

公开(公告)号：US20110135081A1

公开(公告)日：2011-06-09

申请号：US12631425

申请日：2009-12-04

Applicant: Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

Inventor： Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M2201/12 ,  H04M2203/5027

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. One or more access parameters are received, wherein the access parameters include an authorized day of week parameter, an authorized time of day parameter, and/or an authorized location parameter. One or more requests to access the conference calling system are received, wherein each request includes a user passcode and one or more request parameters. A processor determines whether the request parameters match the access parameters. Access to the conference calling system is granted when the request parameters match the access parameters; however, the processor performs actions when a request parameter does not match an access parameter.

Abstract translation: 本发明的实施例包括一种用于检测会议呼叫系统中的欺诈性使用的方法。 接收一个或多个访问参数，其中访问参数包括授权的星期几参数，授权的时间参数和/或授权的位置参数。 接收访问会议呼叫系统的一个或多个请求，其中每个请求包括用户密码和一个或多个请求参数。 处理器确定请求参数是否匹配访问参数。 当请求参数与访问参数匹配时，访问会议呼叫系统; 但是，当请求参数与访问参数不匹配时，处理器执行操作。

公开(公告)号：US20110066725A1

公开(公告)日：2011-03-17

申请号：US12947782

申请日：2010-11-16

Applicant: Eun-Gyu Kim

Inventor： Eun-Gyu Kim

IPC: G06F15/173

CPC classification number: H04M3/5322 ,  G06Q10/10 ,  G06Q30/0241 ,  H04L51/12 ,  H04L51/32 ,  H04M3/42382 ,  H04M3/493 ,  H04M2201/12 ,  H04M2203/301 ,  H04M2203/4545

Abstract: Devices, systems, and methods are directed towards ranking of messages based on a hop distance a forwarded message travels through a social network. As a message is forwarded by a member of the social network the hop distance increases. As the message is forwarded, recipients and/or senders may view the hop distance in real-time. The hop distance may reflect a number of times the message is forwarded to reach a recipient, or the maximum number of times the message is forwarded. The message may be displayed to a member in a rank ordering based on the hop distance, and messages with hop distances below a defined value may be deleted from a displayed list after a period of time. In one embodiment, a message may be forwarded anonymously to, for example, encourage members to forward the message.

Abstract translation: 设备，系统和方法针对基于转发消息通过社交网络传播的跳跃距离的消息排序。 当一个消息由社交网络的成员转发时，跳距离增加。 随着消息被转发，收件人和/或发送者可以实时查看跳跃距离。 跳转距离可以反映消息转发到接收者的次数，或消息转发的最大次数。 该消息可以基于跳跃距离以排序顺序显示给成员，并且可以在一段时间后从显示的列表中删除具有低于定义值的跳距离的消息。 在一个实施例中，消息可以匿名转发到例如鼓励成员转发消息。

公开(公告)号：US20110051905A1

公开(公告)日：2011-03-03

申请号：US12872118

申请日：2010-08-31

Applicant: Martinus Petrus Johannes Maria POELS

Inventor： Martinus Petrus Johannes Maria POELS

IPC: H04M3/22

CPC classification number: H04M3/02 ,  H04M3/22 ,  H04M3/307 ,  H04M2201/12 ,  H04M2201/14

Abstract: A tone signal received in a telecommunications network is bandpass filtered based on an identified type of the received tone signal, providing a bandpass filtered tone signal. The tone signal is also bandstop filtered based on the identified type of the received tone signal, providing a bandstop filtered tone signal. The bandpass filtered tone signal and the bandstop filtered tone signal are analysed and the received tone signal is quantified based on the analysis result.

Abstract translation: 在电信网络中接收的音调信号基于识别的接收音调信号类型进行带通滤波，提供带通滤波的音调信号。 基于所识别的接收音调信号的类型，对音调信号进行带阻滤波，提供带阻滤波的音调信号。 分析带通滤波的音调信号和带阻滤波的音调信号，并根据分析结果量化接收的音调信号。

公开(公告)号：US20110032846A1

公开(公告)日：2011-02-10

申请号：US12878762

申请日：2010-09-09

Applicant: Joseph SIEGRIST

Inventor： Joseph SIEGRIST

IPC: H04L12/16

CPC classification number: H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract translation: 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。