公开(公告)号：US20050183032A1

公开(公告)日：2005-08-18

申请号：US10779945

申请日：2004-02-17

Applicant: Robert Bushey ,  John Martin ,  Benjamin Knott

Inventor： Robert Bushey ,  John Martin ,  Benjamin Knott

IPC: G10L11/00 ,  G10L15/22

CPC classification number: G10L15/22

Abstract: A system for managing recognition errors in a multiple dialog state environment incorporates an error management module. The error management module includes error counters and error set points associated with the system globally as well as associated with specific dialog states. User interaction within the system may then be managed based upon the status of the error counters in relation to the error set points.

Abstract translation: 用于在多对话状态环境中管理识别错误的系统包括错误管理模块。 错误管理模块包括与系统全局相关联的错误计数器和错误设置点以及与特定对话状态相关联的错误设置点。 然后可以基于与错误设定点相关的错误计数器的状态来管理系统内的用户交互。

公开(公告)号：US20050169453A1

公开(公告)日：2005-08-04

申请号：US10766985

申请日：2004-01-29

Applicant: Benjamin Knott ,  Robert Bushey ,  John Martin ,  Stephanie Andrews

Inventor： Benjamin Knott ,  Robert Bushey ,  John Martin ,  Stephanie Andrews

IPC: G06Q99/00 ,  H04M1/64 ,  H04M3/00 ,  H04M3/493 ,  H04M5/00

CPC classification number: H04M3/4936 ,  G06Q10/06311 ,  G06Q10/0639 ,  G06Q30/0203 ,  G06Q30/0601 ,  G06Q40/08

Abstract: A method, software and system of developing personalities for interactive and/or automated call center applications are provided. According to teachings of the present invention, sample population questionnaires and interviews may be used to identify key personality traits. The impact of the identified key personality traits are then empirically determined. Based on the empirical determination of the key personality traits' impact on customer satisfaction, a plurality of personality profiles may be generated for evaluation. A plurality of application types and voice talents may then be employed to evaluate the impact of each personality profile on customer satisfaction, for different user populations and different types of automated systems. The personality traits for each automated system are preferably rated and reviewed to ensure a system accurately represents the identified key personality traits. The various voice talents may also be evaluated to identify those traits best at conveying a desired personality.

Abstract translation: 提供了一种交互式和/或自动化呼叫中心应用开发人员的方法，软件和系统。 根据本发明的教导，可以使用样本人口问卷调查和访谈来识别关键人格特质。 确定的关键人格特质的影响然后由经验确定。 基于关键人格特质对客户满意度的影响的经验确定，可以生成多个个性概况以进行评估。 然后，可以使用多种应用类型和语音人才来评估每个个性概况对于不同用户群体和不同类型的自动化系统的顾客满意度的影响。 优选评估和审查每个自动系统的个性特征以确保系统准确地表示所识别的关键人格特征。 还可以对各种声音人才进行评估，以确定最适合传达期望个性的特征。

公开(公告)号：US20050102861A1

公开(公告)日：2005-05-19

申请号：US10713997

申请日：2003-11-14

Applicant: John Martin

Inventor： John Martin

IPC: A43C11/16 ,  A43B5/04

CPC classification number: A43C1/003 ,  A43C11/16

Abstract: Systems and methods for zonal tightening of footwear are disclosed. A zonal locking system for an article of footwear having a first zone and a second zone is provided. At least one curving point is disposed between the first zone and the second zone, the curving point being configured so that a closure line winds around the curving point to turn a line of travel of the closure line without bending any single point of the closure line at an acute angle. At least one rotatable closure line lock is configured to move into a locking position wherein the closure line lock frictionably engages the closure line to generally prevent the closure line from moving through the curving point to allow a first tension in the closure line in the first zone to remain different than a second tension in the closure line in the second zone.

Abstract translation: 公开了用于区域收紧鞋类的系统和方法。 提供了一种具有第一区域和第二区域的鞋类物品的区域锁定系统。 至少一个弯曲点设置在第一区域和第二区域之间，弯曲点被构造成使得闭合线绕着弯曲点缠绕以转动闭合线的行进线，而不弯曲闭合线的任何单个点 以锐角。 至少一个可旋转闭合线锁被配置成移动到锁定位置，其中闭合线锁定可摩擦地接合闭合线，以大致防止闭合线移动通过弯曲点，以允许第一区域中的闭合线中的第一张力 以保持与第二区域中的闭合线中的第二张力不同。

公开(公告)号：US20050099191A1

公开(公告)日：2005-05-12

申请号：US10445174

申请日：2003-05-23

Applicant: K. Gleason ,  Tim Lesher ,  Mike Andrews ,  John Martin

Inventor： K. Gleason ,  Tim Lesher ,  Mike Andrews ,  John Martin

IPC: G01R1/067 ,  G01R1/073 ,  G01R31/02

CPC classification number: G01R1/07342 ,  G01R1/06738 ,  G01R1/06772

Abstract: A probe measurement system for measuring the electrical characteristics of integrated circuits or other microelectronic devices at high frequencies.

Abstract translation: 用于测量高频集成电路或其他微电子器件的电气特性的探针测量系统。

公开(公告)号：US20050058264A1

公开(公告)日：2005-03-17

申请号：US10972623

申请日：2004-10-25

Applicant: Kurt Joseph ,  Robert Bushey ,  Benjamin Knott ,  John Martin

Inventor： Kurt Joseph ,  Robert Bushey ,  Benjamin Knott ,  John Martin

IPC: G06Q10/10 ,  G06Q30/02 ,  H04W4/24 ,  H04M1/24 ,  H04M11/00

CPC classification number: G06Q30/02 ,  G06Q10/109 ,  H04M3/5166

Abstract: A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and report the complaint without having to speak with a customer service representative. The complaint module obtains the customer telephone number and retrieves customer account information using the customer telephone number. Using the customer account information, the complaint module extrapolates a type of complaint for the customer complaint and prompts the customer for information regarding the customer complaint and the type of the complaint. The customer provides customer responses to the prompts and the complaint module provides an indication to the customer regarding each customer response. Once the customer complaint has been resolved, the complaint module stores information regarding the slam or cram for reporting requirements and tracking purposes.

Abstract translation: 用于自动化客户砰击和挤压投诉的方法和系统包括具有一个或多个接收设备和投诉模块的自动报告系统。 想要报告大满贯或者填写的客户访问自动报告系统并报告投诉，而不必与客户服务代表交谈。 投诉模块获取客户电话号码，并使用客户电话号码检索客户帐户信息。 使用客户帐户信息，投诉模块会推断客户投诉的投诉类型，并提示客户提供有关客户投诉和投诉类型的信息。 客户提供客户对提示的响应，投诉模块向客户提供关于每个客户响应的指示。 一旦客户投诉得到解决，投诉模块将存储有关用于报告要求和跟踪目的的大满贯或填写的信息。

公开(公告)号：USD496620S1

公开(公告)日：2004-09-28

申请号：US29186486

申请日：2003-07-16

Applicant: Ruben Perfetti ,  John Martin ,  Michael Sorrells

Designer： Ruben Perfetti ,  John Martin ,  Michael Sorrells

公开(公告)号：USD495644S1

公开(公告)日：2004-09-07

申请号：US29186511

申请日：2003-07-16

Applicant: Ruben Perfetti ,  John Martin ,  James H. Lustig

Designer： Ruben Perfetti ,  John Martin ,  James H. Lustig

公开(公告)号：USD492628S1

公开(公告)日：2004-07-06

申请号：US29186817

申请日：2003-07-22

Applicant: Eric Bond ,  Ruben Perfetti ,  John Martin

Designer： Eric Bond ,  Ruben Perfetti ,  John Martin

公开(公告)号：US06546069B1

公开(公告)日：2003-04-08

申请号：US10131701

申请日：2002-04-24

Applicant: John Martin

Inventor： John Martin

IPC: G01N23223

CPC classification number: G01N23/223 ,  G01N2223/076

Abstract: The invention provides device which is capable of performing both wave dispersive and energy dispersive x-ray fluorescence spectrometry on a single sample, and utilizing a single radiation detector, such as a PIN diode detector.

Abstract translation: 本发明提供了能够在单个样品上进行波分散和能量色散X射线荧光光谱测定的装置，并且使用单个辐射检测器，例如PIN二极管检测器。

公开(公告)号：US5945094A

公开(公告)日：1999-08-31

申请号：US834071

申请日：1997-04-14

Applicant: John Martin ,  Mark E. Wefler

Inventor： John Martin ,  Mark E. Wefler

IPC: A01M1/20 ,  A61L9/03 ,  A61L9/00

CPC classification number: A61L9/037 ,  A01M1/2077

Abstract: This invention provides a disposable air freshener dispenser device which is adapted for engagement and support by a wall electrical outlet. The dispenser device consists of a cartridge which has a sealed content of liquid air freshener medium, and an absorbent matrix which can be exposed for wicking of air freshener into the atmosphere. An electrical-resistance type heater module is detachably secured and positioned proximate to the exposed absorbent matrix section for promotion of the wicking action.

Abstract translation: 本发明提供一种一次性空气清新剂分配装置，其适用于通过壁式电源插座进行接合和支撑。 分配器装置由具有液体空气清新剂介质的密封容积的盒和可暴露以吸收空气清新剂进入大气中的吸收性基质组成。 电阻型加热器模块可拆卸地固定和定位成接近暴露的吸收性基质部分，以促进芯吸作用。