公开(公告)号：US08600032B2

公开(公告)日：2013-12-03

申请号：US12130115

申请日：2008-05-30

Applicant: Juan M. Vasquez ,  Prashant Desai ,  Mayuresh Mohan Hegde ,  Parind S. Poi

Inventor： Juan M. Vasquez ,  Prashant Desai ,  Mayuresh Mohan Hegde ,  Parind S. Poi

IPC: H04M3/42 ,  H04L12/66

CPC classification number: H04M3/58 ,  H04M3/42102 ,  H04M3/4938 ,  H04M3/54 ,  H04M7/1205

Abstract: Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information.

公开(公告)号：US20120224681A1

公开(公告)日：2012-09-06

申请号：US13037688

申请日：2011-03-01

Applicant: Prashant B. Desai ,  Juan Vasquez ,  Chadd Thompson ,  George Gorney ,  Mayuresh Hegde ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. Desai ,  Juan Vasquez ,  Chadd Thompson ,  George Gorney ,  Mayuresh Hegde ,  Parind S. Poi ,  Haridas Bhogade

IPC: H04M3/00

CPC classification number: H04M3/5166 ,  H04M2203/551

Abstract: A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.

Abstract translation: 方法可以包括从呼叫者接收呼叫并确定呼叫者是否先前已经呼叫呼叫中心。 该方法还可以包括识别响应于确定呼叫者以前已经呼叫呼叫中心，处理来自呼叫者的先前呼叫的代理，并将该呼叫转发给处理先前呼叫的代理。

公开(公告)号：US20110321178A1

公开(公告)日：2011-12-29

申请号：US12823849

申请日：2010-06-25

Applicant: Prashant B. DESAI ,  Mayuresh M. Hegde ,  Juan M. Vasquez ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. DESAI ,  Mayuresh M. Hegde ,  Juan M. Vasquez ,  Parind S. Poi ,  Haridas Bhogade

IPC: G06F15/16 ,  H04N7/15 ,  G06F21/24 ,  H04L12/26

CPC classification number: H04M7/006 ,  H04L61/20 ,  H04L61/3085 ,  H04M3/51 ,  H04M3/56 ,  H04Q2213/13034 ,  H04Q2213/1305 ,  H04Q2213/13072 ,  H04Q2213/13337 ,  H04Q2213/13389

Abstract: A system for and method of system for performing dynamic extension assignment is presented. In one exemplary embodiment, the method may comprise receiving, via a network, an extension assignment request associated with a network endpoint, identifying the network endpoint based on one or more properties of the network endpoint, applying one or more rules to identify an extension to be assigned to the network endpoint based on the one or more properties of the endpoint, and assigning the extension to the network endpoint.

Abstract translation: 提出了一种用于执行动态扩展分配的系统和系统的方法。 在一个示例性实施例中，该方法可以包括经由网络接收与网络端点相关联的扩展分配请求，基于网络端点的一个或多个属性来标识网络端点，应用一个或多个规则来标识到 基于端点的一个或多个属性分配给网络端点，并将扩展分配给网络端点。

公开(公告)号：US20110069827A1

公开(公告)日：2011-03-24

申请号：US12565905

申请日：2009-09-24

Applicant: Prashant B. Desai ,  Juan M. Vasquez ,  Mayuresh M. Hegde ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. Desai ,  Juan M. Vasquez ,  Mayuresh M. Hegde ,  Parind S. Poi ,  Haridas Bhogade

IPC: H04M3/42 ,  H04L12/66

CPC classification number: H04L12/66 ,  H04M3/58 ,  H04M7/126

Abstract: A system for and method of providing a call transfer is presented. In one exemplary embodiment, the system and method of providing a call transfer may comprise receiving, via a network interface, a call at an IP based phone, the call originating from outside a network of the IP based phone, parsing one or more portions of call information to identify a unique network interface indicator associated with the network interface, receiving a request to transfer the call, and transferring the call to the network interface using the unique network interface indicator.

Abstract translation: 提出了一种提供呼叫转移的系统和方法。 在一个示例性实施例中，提供呼叫转移的系统和方法可以包括经由网络接口​​在基于IP的电话上接收来自基于IP的电话的网络外部的呼叫，解析一个或多个部分的 呼叫信息以识别与网络接口相关联的唯一网络接口指示符，接收传送呼叫的请求，以及使用唯一网络接口指示器将呼叫转移到网络接口。

公开(公告)号：US20080260137A1

公开(公告)日：2008-10-23

申请号：US11736112

申请日：2007-04-17

Applicant: Parind S. Poi ,  Prashant B. Desai ,  Mayuresh M. Hegde ,  Juan M. Vasquez ,  Santosh M. Bijur

Inventor： Parind S. Poi ,  Prashant B. Desai ,  Mayuresh M. Hegde ,  Juan M. Vasquez ,  Santosh M. Bijur

IPC: H04M3/42

CPC classification number: H04M3/5166 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/493 ,  H04M3/54 ,  H04M7/006

Abstract: A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device, to a first voice portal and determining that telephone call should be transferred to a second voice portal. The method further includes forwarding, by the first voice portal, a transfer request to the network device and forwarding, by the network device, the telephone call to a second voice portal.

Abstract translation: 一种方法包括在网络设备处接收电话呼叫并将电话呼叫转发到代理设备。 该方法还包括将来自代理设备的电话呼叫转发到第一语音门户，并确定该电话呼叫应该被传送到第二语音门户。 该方法还包括由第一语音门户转发到网络设备的转移请求，并且由网络设备将电话呼叫转发到第二语音门户。

公开(公告)号：US08621004B2

公开(公告)日：2013-12-31

申请号：US12565905

申请日：2009-09-24

Applicant: Prashant B. Desai ,  Juan M. Vasquez ,  Mayuresh M. Hegde ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. Desai ,  Juan M. Vasquez ,  Mayuresh M. Hegde ,  Parind S. Poi ,  Haridas Bhogade

IPC: G06F15/16 ,  H04M3/42 ,  H04L12/66

CPC classification number: H04L12/66 ,  H04M3/58 ,  H04M7/126

Abstract: A system for and method of providing a call transfer is presented. In one exemplary embodiment, the system and method of providing a call transfer may comprise receiving, via a network interface, a call at an IP based phone, the call originating from outside a network of the IP based phone, parsing one or more portions of call information to identify a unique network interface indicator associated with the network interface, receiving a request to transfer the call, and transferring the call to the network interface using the unique network interface indicator.

Abstract translation: 提出了一种提供呼叫转移的系统和方法。 在一个示例性实施例中，提供呼叫转移的系统和方法可以包括经由网络接口​​在基于IP的电话上接收来自基于IP的电话的网络外部的呼叫，解析一个或多个部分的 呼叫信息以识别与网络接口相关联的唯一网络接口指示符，接收传送呼叫的请求，以及使用唯一网络接口指示器将呼叫转移到网络接口。

公开(公告)号：US20120263293A1

公开(公告)日：2012-10-18

申请号：US13087408

申请日：2011-04-15

Applicant: Juan Vasquez ,  Parind S. Poi ,  Mayuresh Hegde ,  Haridas Bhogade ,  Prashant B. Desai

Inventor： Juan Vasquez ,  Parind S. Poi ,  Mayuresh Hegde ,  Haridas Bhogade ,  Prashant B. Desai

IPC: H04M3/00

CPC classification number: H04M3/5233

Abstract: A device may include a communication interface to receive messages, a skills database that includes a skills schedule table, and one or more processors. The one or more processors may detect an event based on one of the messages, determine whether the event satisfies a condition for changing a schedule associated with a skill of a call agent of a call center, modify the schedule in the skills schedule table when the event satisfies the condition for changing the schedule associated with the skill of the call agent, and send a request, based on the modified schedule associated with the skill of the call agent, to an automatic call distribution (ACD) device to change the skill of the call agent from a database of the ACD device.

Abstract translation: 设备可以包括用于接收消息的通信接口，包括技能计划表的技能数据库和一个或多个处理器。 一个或多个处理器可以基于消息中的一个来检测事件，确定事件是否满足用于改变与呼叫中心的呼叫代理的技能相关联的调度的条件，当修改在技能计划表中的调度时， 事件满足用于改变与呼叫代理的技能相关联的调度的条件，并且基于与呼叫代理的技能相关联的修改的调度，向自动呼叫分配（ACD）设备发送请求，以改变 来自ACD设备的数据库的呼叫代理。

公开(公告)号：US20110069700A1

公开(公告)日：2011-03-24

申请号：US12564439

申请日：2009-09-22

Applicant: Prashant B. DESAI ,  Juan M. VASQUEZ ,  Mayuresh Mohan HEGDE ,  Parind S. POI ,  Haridas B. BHOGADE

Inventor： Prashant B. DESAI ,  Juan M. VASQUEZ ,  Mayuresh Mohan HEGDE ,  Parind S. POI ,  Haridas B. BHOGADE

IPC: H04L12/66

CPC classification number: H04L65/1069 ,  H04L65/1006 ,  H04L65/1059 ,  H04L67/306 ,  H04L69/22 ,  H04M3/5183

Abstract: A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.

Abstract translation: 提出了一种信息编码系统和方法。 该系统和方法包括在协议的其他信息内编码信息，然后解码信息并基于解码的信息执行动作。

公开(公告)号：US20100158234A1

公开(公告)日：2010-06-24

申请号：US12339575

申请日：2008-12-19

Applicant: Juan M. VASQUEZ ,  Prashant B. Desai ,  Mayuresh Mohan Hegde ,  Parind S. Poi

Inventor： Juan M. VASQUEZ ,  Prashant B. Desai ,  Mayuresh Mohan Hegde ,  Parind S. Poi

IPC: H04M3/42

CPC classification number: H04L41/0686 ,  H04L65/1096 ,  H04M3/58 ,  H04Q3/0016 ,  H04Q2213/13034 ,  H04Q2213/13196 ,  H04Q2213/1328 ,  H04Q2213/13389 ,  H04Q2213/13405

Abstract: Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command.

Abstract translation: 公开了用于提供用于中继线独立网关转接呼叫的方法和系统的技术。 在一个特定的示例性实施例中，技术可以被实现为计算机实现的方法，包括在网关处接收对呼叫的呼叫转移请求，并且使用网关的处理器确定要用于传送呼叫的中继是否需要 传输命令。 在中继需要传送命令的情况下，这些技术包括生成传送命令，并使用传送命令传送呼叫。

公开(公告)号：US20090316877A1

公开(公告)日：2009-12-24

申请号：US12547221

申请日：2009-08-25

Applicant: Prashant B. DESAI ,  Juan M. Vasquez ,  Meyuresh M. Hegde ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. DESAI ,  Juan M. Vasquez ,  Meyuresh M. Hegde ,  Parind S. Poi ,  Haridas Bhogade

IPC: H04M3/42

CPC classification number: H04M7/1205 ,  H04M3/42102 ,  H04M3/4938 ,  H04M3/54

Abstract: A system for and method of providing a gateway transfer mechanism is presented. In one exemplary embodiment, the system and method of providing a gateway transfer mechanism may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information.

Abstract translation: 提出了一种提供网关传输机制的系统和方法。 在一个示例性实施例中，提供网关传送机制的系统和方法可以被实现为一种方法，包括在网关处识别要路由到第一位置的呼叫，确定是否将呼叫转移到第二位置， 在呼叫被转移到第二位置的情况下，传送呼叫，其中传送呼叫包括结束将呼叫路由到第一位置的处理，生成用于第二位置的传送信息，并将呼叫转移到第二位置 使用生成的传输信息的位置。