System and method for providing assistance in speech recognition applications
    12.
    发明申请
    System and method for providing assistance in speech recognition applications 审中-公开
    在语音识别应用中提供帮助的系统和方法

    公开(公告)号:US20050102149A1

    公开(公告)日:2005-05-12

    申请号:US10706408

    申请日:2003-11-12

    Applicant: Sherif Yacoub

    Inventor: Sherif Yacoub

    CPC classification number: G10L15/22

    Abstract: A system and method for finding a message within a speech recognition application. An assistance manager is activated for forming a selection path and finding a message associated with the selection path.

    Abstract translation: 一种用于在语音识别应用程序内查找消息的系统和方法。 激活辅助管理器以形成选择路径并找到与选择路径相关联的消息。

    Allocation of speech recognition tasks and combination of results thereof
    13.
    发明授权
    Allocation of speech recognition tasks and combination of results thereof 有权
    语音识别任务的分配及其结果的组合

    公开(公告)号:US08589156B2

    公开(公告)日:2013-11-19

    申请号:US10888593

    申请日:2004-07-12

    CPC classification number: G10L15/32 G10L15/10 G10L15/30 G10L2015/227

    Abstract: A system, method, computer-readable medium, and computer-implemented system for optimizing allocation of speech recognition tasks among multiple speech recognizers and combining recognizer results is described. An allocation determination is performed to allocate speech recognition among multiple speech recognizers using at least one of an accuracy-based allocation mechanism, a complexity-based allocation mechanism, and an availability-based allocation mechanism. The speech recognition is allocated among the speech recognizers based on the determined allocation. Recognizer results received from multiple speech recognizers in accordance with the speech recognition task allocation are combined.

    Abstract translation: 描述了一种系统,方法,计算机可读介质和用于优化多个语音识别器之间的语音识别任务分配和组合识别器结果的计算机实现的系统。 执行分配确定以使用基于精度的分配机制,基于复杂度的分配机制和基于可用性的分配机制中的至少一个来在多个语音识别器之间分配语音识别。 基于确定的分配,在语音识别器中分配语音识别。 根据语音识别任务分配从多个语音识别器接收的识别结果相结合。

    Allocation of speech recognition tasks and combination of results thereof

    公开(公告)号:US20060009980A1

    公开(公告)日:2006-01-12

    申请号:US10888593

    申请日:2004-07-12

    CPC classification number: G10L15/32 G10L15/10 G10L15/30 G10L2015/227

    Abstract: A system, method, computer-readable medium, and computer-implemented system for optimizing allocation of speech recognition tasks among multiple speech recognizers and combining recognizer results is described. An allocation determination is performed to allocate speech recognition among multiple speech recognizers using at least one of an accuracy-based allocation mechanism, a complexity-based allocation mechanism, and an availability-based allocation mechanism. The speech recognition is allocated among the speech recognizers based on the determined allocation. Recognizer results received from multiple speech recognizers in accordance with the speech recognition task allocation are combined.

    System and method for prioritizing contacts
    15.
    发明申请
    System and method for prioritizing contacts 失效
    确定联系人优先级的系统和方法

    公开(公告)号:US20050175167A1

    公开(公告)日:2005-08-11

    申请号:US10776569

    申请日:2004-02-11

    CPC classification number: H04M3/523 H04M2201/40

    Abstract: A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

    Abstract translation: 公开了一种用于优先确定联系人的系统和方法。 该方法公开:从要接收的一组联系人接收一组请求; 基于所述请求内的联系语音信号的声学分析,为每个请求生成第一优先级分数; 基于所述请求的关键字分析,为每个请求生成第二优先级得分; 将每个请求的优先级分数组合成优先级综合得分; 基于它们各自的组合优先级分数,在该组请求内对请求进行优先级排序; 并且从该组请求中将具有最高组合优先级得分的请求路由到接收者。 本发明的系统包括实现该方法的所有方法和介质。

    System and method for extracting demographic information
    16.
    发明申请
    System and method for extracting demographic information 失效
    用于提取人口信息的系统和方法

    公开(公告)号:US20050169441A1

    公开(公告)日:2005-08-04

    申请号:US10769137

    申请日:2004-01-30

    CPC classification number: H04M3/4936 G10L15/26 H04M3/5166 H04M2201/41

    Abstract: A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

    Abstract translation: 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开:在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块,用于启动联系人和呼叫处理系统之间的对话,并且选择一组人口特征; 声分类器,用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。

    System and method for interactive voice response enhanced out-calling
    17.
    发明申请
    System and method for interactive voice response enhanced out-calling 有权
    交互式语音响应的系统和方法增强了外拨功能

    公开(公告)号:US20050096912A1

    公开(公告)日:2005-05-05

    申请号:US10696839

    申请日:2003-10-30

    CPC classification number: H04M3/5158 G10L15/26 H04M2201/40 H04M2203/2027

    Abstract: A system and method for managing telephone calls is disclosed. The method discloses: calling a contact; presenting the contact with a predetermined out-calling dialog; translating the contact's vocal responses to the dialog into textual words using selected interactive voice response algorithms; connecting the contact to a human operator after a predetermined portion of the out-calling dialog with the contact is completed; and providing the operator with the textual words. In one embodiment, the system discloses all means for implementing the method. In another embodiment, the system discloses: a contact database for storing information on the contact; a dialog database containing a predetermined out-calling dialog; a call manager for calling the contact and presenting the contact with the dialog; and an interactive voice response module for translating the contact's vocal responses to the dialog into textual words and storing the words in the contact database which are accessible to the operator.

    Abstract translation: 公开了一种用于管理电话呼叫的系统和方法。 该方法披露:呼叫联系人; 向预定的呼叫对话提供联系; 使用所选择的交互式语音响应算法将联系人的声音响应转换成对话语言; 在与联系人进行的外拨对话的预定部分完成之后,将联系人连接到人操作者; 并向操作者提供文字。 在一个实施例中,系统公开了实现该方法的所有方法。 在另一个实施例中,系统公开了一种用于存储关于联系人的信息的联系人数据库; 包含预定的呼出对话的对话数据库; 一个呼叫管理器,用于呼叫联系人并向对话者呈现联系人; 以及交互式语音响应模块,用于将对话框的联系人的声音响应转换为文本字,并且将联系人数据库中的单词存储到操作者可访问的位置。

    Email application with user voice interface
    19.
    发明授权
    Email application with user voice interface 有权
    电子邮件应用程序与用户语音界面

    公开(公告)号:US08055713B2

    公开(公告)日:2011-11-08

    申请号:US10715179

    申请日:2003-11-17

    CPC classification number: G06Q10/107 G10L15/26

    Abstract: In at least some embodiments, a system may comprise a user voice interface, a processor coupled to the user voice interface, wherein the processor interprets words spoken by a user, and a memory coupled to the processor, wherein the memory stores an email application, wherein the email application summarizes email messages and navigates a plurality of email messages according to the words spoken by the user.

    Abstract translation: 在至少一些实施例中,系统可以包括用户语音接口,耦合到用户语音接口的处理器,其中处理器解释由用户所说出的单词和耦合到处理器的存储器,其中存储器存储电子邮件应用程序, 其中电子邮件应用程序总结电子邮件消息,并根据用户说出的话导航多个电子邮件消息。

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