公开(公告)号：US20050049854A1

公开(公告)日：2005-03-03

申请号：US10961781

申请日：2004-10-08

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L15/28 ,  G10L11/00

CPC分类号： G10L15/00 ,  G10L15/063 ,  G10L15/30

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限能力的多种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US06480598B1

公开(公告)日：2002-11-12

申请号：US09156188

申请日：1998-09-17

申请人： Craig Reding ,  Menno Aartsen ,  Lisa M. Amberger ,  Constance Carlson ,  Suzi Levas ,  Mike Metaxas ,  Jan Stein ,  Rao Tanuku ,  Thea Turner

发明人： Craig Reding ,  Menno Aartsen ,  Lisa M. Amberger ,  Constance Carlson ,  Suzi Levas ,  Mike Metaxas ,  Jan Stein ,  Rao Tanuku ,  Thea Turner

IPC分类号： H04M500

CPC分类号： H04M3/51 ,  H04M3/527 ,  H04M3/60

摘要： Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operator positions. Once logged in with the telephone switch, the apparatus of the present invention can service calls normally handled by human operators, without the need for a human operator's involvement.

摘要翻译： 公开了以完全或部分自动化的方式向呼叫者提供操作员服务的方法和装置。 此外，本发明涉及用于提供新的电话服务的方法和装置，例如将消息转发到未公布的电话号码客户。 它还涉及可用于检测，报告和更正操作员输入错误的方法和装置。 本发明的自动化的，例如无人的装置能够使用已知的操作员协议与传统的电话交换机进行接口。 这允许本发明的自动化装置作为能够服务电话呼叫的载人操作者位置而出现在现有的电话交换机上。 根据本发明，本发明的无人装置被分配一个或多个常规用于识别有人操作员位置的操作员位置标识符。 本发明的自动化装置与电话交换机的相互作用涉及使用所分配的操作员位置标识符来将本发明的装置识别为开关作为一个或多个操作操作员位置。 一旦使用电话交换机登录，本发明的设备可以维护由操作人员正常处理的呼叫，而不需要人员的参与。

公开(公告)号：US08494848B2

公开(公告)日：2013-07-23

申请号：US13614982

申请日：2012-09-13

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L15/00

CPC分类号： G10L15/00 ,  G10L15/063 ,  G10L15/30

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

公开(公告)号：US08401846B1

公开(公告)日：2013-03-19

申请号：US13401932

申请日：2012-02-22

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： G10L21/06

CPC分类号： G10L15/30

摘要： Systems, methods and apparatus for generating, distributing, and using speech recognition models. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. The speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

公开(公告)号：US20130013298A1

公开(公告)日：2013-01-10

申请号：US13614982

申请日：2012-09-13

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L19/00

CPC分类号： G10L15/00 ,  G10L15/063 ,  G10L15/30

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US20080027723A1

公开(公告)日：2008-01-31

申请号：US11869275

申请日：2007-10-09

申请人： Craig REDING ,  Suzi Levas

发明人： Craig REDING ,  Suzi Levas

IPC分类号： G10L15/00

CPC分类号： G10L15/02 ,  G10L13/08 ,  G10L15/063 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L17/04 ,  G10L2015/221 ,  G10L2015/223 ,  H04M3/42204 ,  H04M2201/40 ,  H04M2207/18

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US06188907B1

公开(公告)日：2001-02-13

申请号：US08907856

申请日：1997-08-08

申请人： Craig Reding ,  Suzi Levas ,  Menno Aartsen

发明人： Craig Reding ,  Suzi Levas ,  Menno Aartsen

IPC分类号： H04Q720

CPC分类号： H04W88/06 ,  H04M11/022

摘要： Methods and apparatus for implementing a telephone communication system incorporating pager features are described. In accordance with the present invention, when a call to a system subscriber is received, the subscriber is contacted by the telephone switch which receives the call via the use of a pager message, e.g., using a conventional pager system. If the subscriber has a pager module of the present invention, which receives the pager message directed to the subscriber inserted into an enhanced telephone of the present invention, the pager module will automatically initiate a call to the switch where the waiting call is being held or “parked”. The automatically placed call will result in a connection between the switch and called party being established over conventional telephone lines. The connection with the switch is thus established automatically in a manner that is transparent to the subscriber. After verifying the identify of the responding party, the calling and called parties are connected. A signal from the contacted switch may be used to cause the enhanced telephone used to establish the connection with the switch to ring thereby signal the receipt of a call to the telephone subscriber. Because the methods and apparatus of the present invention can be implemented using pager technology and land-line telephones, many of the cost, privacy, power consumption, and regional compatibility problems encountered when using current cellular telephones are avoided.

摘要翻译： 描述了实现包含寻呼机特征的电话通信系统的方法和装置。 根据本发明，当接收到对系统用户的呼叫时，通过使用寻呼机消息（例如使用常规寻呼机系统）接收呼叫的电话交换机接
收用户。 如果订户具有本发明的寻呼机模块，其接收到被插入本发明的增强型电话中的用户的寻呼机消息，则寻呼机模块将自动发起对正在保持等待呼叫的交换机的呼叫，或者 “停了”。 自动放置的呼叫将导致通过常规电话线路建立的交换机和被叫方之间的连接。 因此，以对用户透明的方式自动建立与交换机的连接。 验证响应方的标识后，主叫方和被叫方相连。 可以使用来自所接触的开关的信号使得用于建立与交换机的连接的增强型电话振铃，从而用信号通知接收到电话用户的呼叫。 由于本发明的方法和装置可以使用寻呼机技术和陆地电话实现，所以避免了在使用当前蜂窝电话时遇到的许多成本，隐私，功耗和区域兼容性问题。

公开(公告)号：US5822414A

公开(公告)日：1998-10-13

申请号：US712439

申请日：1996-09-05

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： H04M15/00

CPC分类号： H04M15/00

摘要： Methods and apparatus for automating telecommunications billing operations and reducing operator errors when processing operator assisted telephone calls is disclosed. In accordance with the invention, when an operator assisted telephone call is being serviced, a computer is used to automatically generate default billing charge information, e.g., a default class charge, which is automatically entered unless the operator alters this computer generated information. In addition, the computer provides the operator with messages regarding restrictions which are applicable to the call being processed as well as other useful call processing information. When the operator alters the default class charge, a check is automatically performed to insure that the new class charge is a valid class charge. If the class charge appears to be in error, a message is provided to the operator and the operator is given a chance to alter the class charge information before the call is terminated. In this manner, the present invention insures if the operator fails to enter a class charge, the operator assisted call will be billed at the most frequently billed rate for the particular type of call being serviced. The messages provided to the operator also reduce the risk of the operator performing an unauthorized telephone transaction.

摘要翻译： 公开了在处理操作员辅助电话时自动化电信计费操作和减少操作者错误的方法和装置。 根据本发明，当操作员辅助电话呼叫被服务时，计算机被用于自动产生默认的计费费用信息，例如默认的类费用，这是自动输入的，除非操作者改变该计算机生成的信息。 此外，计算机向操作者提供关于适用于正在处理的呼叫以及其它有用的呼叫处理信息的限制的消息。 当操作者更改默认的课程费用时，会自动执行支票，以确保新课堂费用是有效的课程费用。 如果课堂费用似乎是错误的，则向操作员提供消息，并且在呼叫结束之前给予操作者改变课堂费用信息的机会。 以这种方式，本发明确保操作员不能进入类费用，对于正在服务的特定呼叫类型的呼叫，操作员辅助呼叫将以最频繁的收费率计费。 提供给操作员的消息也降低了操作者执行未经授权的电话交易的风险。

公开(公告)号：US20120101812A1

公开(公告)日：2012-04-26

申请号：US13340954

申请日：2011-12-30

申请人： Craig Reding ,  Suzi Levas

发明人： Craig Reding ,  Suzi Levas

IPC分类号： G10L15/06

CPC分类号： G10L15/00 ,  G10L15/063 ,  G10L15/30

摘要： Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

公开(公告)号：US08135589B1

公开(公告)日：2012-03-13

申请号：US12981396

申请日：2010-12-29

申请人： Craig L Reding ,  Suzi Levas

发明人： Craig L Reding ,  Suzi Levas

IPC分类号： G10L15/06

CPC分类号： G10L15/30

摘要： Systems, methods and apparatus for generating, distributing, and using speech recognition models. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. The speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

摘要翻译： 用于生成，分发和使用语音识别模型的系统，方法和装置。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。