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公开(公告)号：US20230059361A1
公开(公告)日：2023-02-23
申请号：US17408382
申请日：2021-08-21
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , Richard Palazzo , Wen-Ling Hsu , Tan Xu , Mohammed Abdel-Wahab
Abstract: In one example, a method performed by a processing system including at least one processor includes rendering an extended reality environment including a first object associated with a first media franchise, identifying a second object to replace the first object in the extended reality environment, wherein the second object is associated with at least one of: the first media franchise or a second media franchise different from the first media franchise, and rendering the second object in the extended reality media in place of the first object.
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公开(公告)号：US20230057722A1
公开(公告)日：2023-02-23
申请号：US17408542
申请日：2021-08-23
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , David Gibbon , Wen-Ling Hsu , Jianxiong Dong , Richard Palazzo
IPC: H04N13/366 , H04N13/172 , G06K9/00 , H04N13/398 , H04N13/167
Abstract: A volumetric content enhancement system (“the system”) can annotate at least a portion of a plurality of voxels from a volumetric video with contextual data. The system can determine at least one actionable position within the volumetric video. The system can create an annotated volumetric video that includes the volumetric video, an annotation with the contextual data, and the at least one actionable position. The system can provide the annotated volumetric video to a volumetric content playback system. The system can obtain viewer feedback associated with the viewer and can determine an emotional state of the viewer based, at least in part, upon the viewer feedback. The system can receive viewer position information that identifies a specific actionable position of the viewer. The system can generate manipulation instructions to instruct the volumetric content playback system to manipulate the annotated volumetric content to achieve a desired emotional state of the viewer.
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公开(公告)号：US20220172219A1
公开(公告)日：2022-06-02
申请号：US17106934
申请日：2020-11-30
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Wen-Ling Hsu , Guang-Qin Ma , Guy Jacobson , Jenq-Chyuan Wang , Tan Xu , Kevin McDorman , Brian Economaki , Shuai Zhao
Abstract: A method, computer-readable medium, and apparatus for providing customer care for customers are disclosed. Customer care may be provided for customers by obtaining customer care contact information for a plurality of customers where the customer care contact information includes, for each of a plurality of customers, respective customer care contact data that is based on a sequence of customer care contacts by the customer with one or more customer care agents, determining customer care contact embedding information for the plurality of customers, clustering the customer care contact embedding information for the plurality of customers to form customer care contact clusters, determining customer care contact cluster characterization information for the customer care contact clusters, selecting, from the plurality of customers based on the customer care contact cluster characterization information for the customer care contact clusters, a set of customers, and initiating a customer care action for the set of customers.
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公开(公告)号：US10699703B2
公开(公告)日：2020-06-30
申请号：US15925529
申请日：2018-03-19
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Don Green , Mazin E. Gilbert , David Kapilow , Kelley Mantione , Sanjay Krishna , Wen-Ling Hsu , Cheryl Brooks , Christopher Rath , Tan Xu
Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.
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公开(公告)号：US12132634B2
公开(公告)日：2024-10-29
申请号：US17507276
申请日：2021-10-21
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , Wen-Ling Hsu , Tan Xu
IPC: H04L43/08 , H04L43/0888 , H04L43/16 , H04L67/131 , H04L67/61 , H04N13/332
CPC classification number: H04L43/0888 , H04L67/131 , H04L67/61
Abstract: A method may include receiving current environment condition information associated with an extended reality device; receiving historical environment condition information associated with the extended reality device; based on current environment condition information and the historical environment condition information, determining one or more adjustments to meet a performance threshold for rendering objects on the an extended reality device or using the an extended reality device; and sending instructions to implement the one or more adjustments to meet the performance threshold for rendering objects on the extended reality device or using the extended reality device.
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Patent Agency Ranking
公开(公告)号：US20230410159A1
公开(公告)日：2023-12-21
申请号：US17841045
申请日：2022-06-15
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , Jean-Francois Paiement , Aritra Guha , Qiong Wu , Wen-Ling Hsu , Jianxiong Dong , Tan Xu
IPC: G06Q30/02
CPC classification number: G06Q30/0282 , G06Q30/0201
Abstract: Aspects of the subject disclosure may include, for example, obtaining contextual information associated with a user, wherein the user is engaged in an immersive environment using a target user device, and wherein the contextual information comprises user profile data, data regarding a location of the user, data regarding one or more inputs provided by the user, or a combination thereof, receiving data regarding a metaverse object in the immersive environment, determining a relevance of the metaverse object to the user based on the contextual information and the data regarding the metaverse object, responsive to the determining the relevance of the metaverse object to the user, generating a personalized recommendation or review of the metaverse object for the user, and causing the personalized recommendation or review to be provided to the user in the immersive environment for user consumption. Other embodiments are disclosed.
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公开(公告)号：US20230408283A1
公开(公告)日：2023-12-21
申请号：US17807216
申请日：2022-06-16
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Qiong Wu , Aritra Guha , Eric Zavesky , Wen-Ling Hsu , Zhengyi Zhou , Louis Alexander , Jean-Francois Paiement
IPC: G01C21/36 , G06T19/00 , G08G1/0969
CPC classification number: G01C21/3635 , G06T19/006 , G08G1/0969
Abstract: Extended reality augmentation of situational navigation (e.g., using a computerized tool) is enabled. For example, a system can comprise: a processor and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising: based on a route of a vehicle, determining a navigational instruction to be displayed via an augmented reality interface of the vehicle, and displaying the navigational instruction via the augmented reality interface, wherein displaying the navigational instruction comprises displaying a virtual leading vehicle to be followed by the vehicle.
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公开(公告)号：US20230370807A1
公开(公告)日：2023-11-16
申请号：US17663150
申请日：2022-05-12
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , Louis Alexander , Jean-Francois Paiement , Wen-Ling Hsu , David Gibbon , Jianxiong Dong
Abstract: In one example, a method performed by a processing system including at least one processor includes downloading at least one digital resource relating to a user-defined location, acquiring data about the user-defined location from a sensor located in the user-defined location, while the user is present in the user-defined location, detecting a user need based on the data from the sensor, augmenting the at least one digital resource with the data from the sensor to produce content that is responsive to the user need, and presenting the content that is responsive to the user need.
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公开(公告)号：US20230224452A1
公开(公告)日：2023-07-13
申请号：US18114306
申请日：2023-02-27
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , David Gibbon , Wen-Ling Hsu , Jianxiong Dong , Richard Palazzo
IPC: H04N13/366 , G06V20/40 , H04N13/398 , H04N13/172 , H04N13/167 , G06F3/01
CPC classification number: H04N13/366 , G06V20/49 , H04N13/398 , H04N13/172 , H04N13/167 , G06V20/41 , G06F3/015 , G06F2203/011
Abstract: A volumetric content enhancement system (“the system”) can annotate at least a portion of a plurality of voxels from a volumetric video with contextual data. The system can determine at least one actionable position within the volumetric video. The system can create an annotated volumetric video that includes the volumetric video, an annotation with the contextual data, and the at least one actionable position. The system can provide the annotated volumetric video to a volumetric content playback system. The system can obtain viewer feedback associated with the viewer and can determine an emotional state of the viewer based, at least in part, upon the viewer feedback. The system can receive viewer position information that identifies a specific actionable position of the viewer. The system can generate manipulation instructions to instruct the volumetric content playback system to manipulate the annotated volumetric content to achieve a desired emotional state of the viewer.
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公开(公告)号：US20230128178A1
公开(公告)日：2023-04-27
申请号：US17507276
申请日：2021-10-21
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Eric Zavesky , Wen-Ling Hsu , Tan Xu
Abstract: A method may include receiving current environment condition information associated with an extended reality device; receiving historical environment condition information associated with the extended reality device; based on current environment condition information and the historical environment condition information, determining one or more adjustments to meet a performance threshold for rendering objects on the an extended reality device or using the an extended reality device; and sending instructions to implement the one or more adjustments to meet the performance threshold for rendering objects on the extended reality device or using the extended reality device.
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