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公开(公告)号：US09838824B2
公开(公告)日：2017-12-05
申请号：US15296883
申请日：2016-10-18
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
CPC classification number: H04S7/303 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S3/002 , H04S3/008 , H04S7/302 , H04S7/304 , H04S7/40 , H04S2400/11 , H04S2420/03
Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
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公开(公告)号：US09516622B2
公开(公告)日：2016-12-06
申请号：US14086297
申请日：2013-11-21
Applicant: Avaya Inc.
Inventor： Taryn Moody , Doree Duncan Seligmann
CPC classification number: H04W68/00 , H04M1/576 , H04M3/42051 , H04M3/537 , H04M19/04 , H04M19/048 , H04M2203/2066 , H04W4/12 , H04W68/02
Abstract: An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values.
Abstract translation: 公开了一种用于使电信终端能够通过其属性基于消息的属性的声音或视觉信号通知其用户消息的到达的装置和方法。 网络基础设施元件（例如，交换机，专用交换机[PBX]，服务器等）接收指向终端的消息，并设置铃声属性的值（例如，速度，音量，音调，节奏等） 基于传入消息的属性（例如，发送者，优先级，主题，从其发送消息的位置等）。 在第一示例性实施例中，网络基础设施元件将消息和所述实例化的铃声发送到终端，而在第二说明性实施例中，网络基础设施元件将消息和属性值发送到终端，并且终端播放本地存储的铃声 按照物业价值。
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公开(公告)号：US09301069B2
公开(公告)日：2016-03-29
申请号：US13728467
申请日：2012-12-27
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon
CPC classification number: H04S3/002 , H04R27/00 , H04R2227/003 , H04R2227/005 , H04S7/40 , H04S2400/11
Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
Abstract translation: 用于产生用于搜索音频的沉浸式三维声音空间的系统，方法和计算机可读存储介质。 该系统产生具有同时播放的多个声源的三维声音空间，其中多个声源中的每一个相对于彼此被分配在三维声音空间中的相应位置，并且其中用户 被分配在相对于每个相应位置的三维声音空间中的当前位置。 接下来，系统接收来自用户的输入以导航到三维声音空间中的新位置。 基于输入，系统然后相对于三维声音空间中的新位置改变多个声源的每个相应位置。
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14.发明申请SYSTEM AND METHOD FOR DETECTING AND ANALYZING USER MIGRATION IN PUBLIC SOCIAL NETWORKS 审中-公开检测和分析公共社会网络中用户移民的系统和方法公开(公告)号：US20140250182A1
公开(公告)日：2014-09-04
申请号：US13928532
申请日：2013-06-27
Applicant: Avaya Inc.
Inventor： Reinhard P. Klemm , Doree Duncan Seligmann
IPC: H04L29/08
CPC classification number: H04L67/306 , H04W4/21
Abstract: An event selection system for computing user migration pattern across social network pages is provided. The event selection system includes a monitor module to monitor predetermined activities of social media users on preconfigured resources. The event selection system further includes a profile module to build a social media user profile based on the monitored activities of the social media users. The event selection system further includes a computing module to compute user migration patterns based on the social media user profiles. The event selection system further includes a display module to display the user migration patterns on a system user terminal. The event selection system further includes a reporting module configured to produce a report based on the monitored social media user activities.
Abstract translation: 提供了一种用于在社交网页上计算用户迁移模式的事件选择系统。 事件选择系统包括监视器模块，用于监视社交媒体用户预先配置的资源的预定活动。 事件选择系统还包括基于所监视的社交媒体用户的活动来构建社交媒体用户简档的简档模块。 事件选择系统还包括基于社交媒体用户简档来计算用户迁移模式的计算模块。 事件选择系统还包括在系统用户终端上显示用户迁移模式的显示模块。 所述事件选择系统还包括报告模块，所述报告模块被配置为基于所监视的社交媒体用户活动来生成报告。
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公开(公告)号：US20140080454A1
公开(公告)日：2014-03-20
申请号：US14086297
申请日：2013-11-21
Applicant: Avaya Inc.
Inventor： Taryn Moody , Doree Duncan Seligmann
CPC classification number: H04W68/00 , H04M1/576 , H04M3/42051 , H04M3/537 , H04M19/04 , H04M19/048 , H04M2203/2066 , H04W4/12 , H04W68/02
Abstract: An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values.
Abstract translation: 公开了一种用于使电信终端能够通过其属性基于消息的属性的声音或视觉信号通知其用户消息的到达的装置和方法。 网络基础设施元件（例如，交换机，专用交换机[PBX]，服务器等）接收指向终端的消息，并设置铃声属性的值（例如，速度，音量，音调，节奏等） 基于传入消息的属性（例如，发送者，优先级，主题，从其发送消息的位置等）。 在第一示例性实施例中，网络基础设施元件将消息和所述实例化的铃声发送到终端，而在第二说明性实施例中，网络基础设施元件将消息和属性值发送到终端，并且终端播放本地存储的铃声 按照物业价值。
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Patent Agency Ranking
公开(公告)号：US20140330651A1
公开(公告)日：2014-11-06
申请号：US13925942
申请日：2013-06-25
Applicant: Avaya Inc.
Inventor： Reinhard P. Klemm , Doree Duncan Seligmann
IPC: G06Q30/02
CPC classification number: G06Q30/0269 , G06Q30/0275 , G06Q50/01
Abstract: An advertisement brokering system for social media-aware advertisement brokering is provided. The advertisement brokering system includes a processor and a memory, wherein the memory comprises a rules database and plurality of modules. The memory further comprises a data mining module for mining data from predetermined resources based upon predefined characteristics and behavioral traits of users. The memory further comprises an analysis module for identifying users based on match of the mined data with the predefined characteristics and/or behavioral traits. The memory further comprises a brokering module for offering advertising services to the identified users. The memory further comprises a feedback module for notifying an advertiser corresponding to change in behavioral activities of the identified users after offering advertising services. The memory further comprises a calibration module for calibrating advertising services based on change noticed in behavioral activities of the identified users.
Abstract translation: 提供了一种用于社交媒体感知广告代理的广告代理系统。 广告代理系统包括处理器和存储器，其中存储器包括规则数据库和多个模块。 存储器还包括用于基于用户的预定特征和行为特征从预定资源挖掘数据的数据挖掘模块。 存储器还包括分析模块，用于基于开采的数据与预定特征和/或行为特征的匹配来识别用户。 存储器还包括用于向所识别的用户提供广告服务的代理模块。 存储器还包括反馈模块，用于在提供广告服务之后通知与所识别的用户的行为活动的变化相对应的广告主。 存储器还包括校准模块，用于基于识别的用户的行为活动中注意到的变化来校准广告服务。
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公开(公告)号：US20140222907A1
公开(公告)日：2014-08-07
申请号：US13756615
申请日：2013-02-01
Applicant: AVAYA INC.
Inventor： Doree Duncan Seligmann , Moni Manor
IPC: H04L29/06
CPC classification number: H04L65/103 , H04L65/1069 , H04L65/4046
Abstract: System and method to manage an electronic conference hosted by a conference server coupled to a processor and a memory, the method including: receiving, by a communication interface of the conference server, a request from a user to participate in an electronic conference; determining, by the processor, resources needed by the user and resources needed by the electronic conference; determining resource contentions among resources needed by the user and resources needed by the electronic conference; collecting contextual information related to at least one of the user and resources needed by the electronic conference; and resolving, by the processor, contentions among resources needed by the user and resources needed by the electronic conference.
Abstract translation: 用于管理耦合到处理器和存储器的会议服务器主持的电子会议的系统和方法，所述方法包括：通过会议服务器的通信接口接收来自用户参与电子会议的请求; 由处理器确定用户所需的资源和电子会议所需的资源; 确定用户需要的资源和电子会议所需的资源之间的资源争用; 收集与电子会议所需的用户和资源中的至少一个相关的上下文信息; 并且由处理器解决用户所需的资源和电子会议所需的资源之间的争用。
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公开(公告)号：US10728359B2
公开(公告)日：2020-07-28
申请号：US13928532
申请日：2013-06-27
Applicant: Avaya Inc.
Inventor： Reinhard P. Klemm , Doree Duncan Seligmann
Abstract: An event selection system for computing user migration pattern across social network pages is provided. The event selection system includes a monitor module to monitor predetermined activities of social media users on preconfigured resources. The event selection system further includes a profile module to build a social media user profile based on the monitored activities of the social media users. The event selection system further includes a computing module to compute user migration patterns based on the social media user profiles. The event selection system further includes a display module to display the user migration patterns on a system user terminal. The event selection system further includes a reporting module configured to produce a report based on the monitored social media user activities.
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公开(公告)号：US10656782B2
公开(公告)日：2020-05-19
申请号：US16222083
申请日：2018-12-17
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
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公开(公告)号：US20190121516A1
公开(公告)日：2019-04-25
申请号：US16222083
申请日：2018-12-17
Applicant: Avaya Inc.
Inventor： Doree Duncan Seligmann , Ajita John , Michael J. Sammon , David Skiba
Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
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