公开(公告)号：US20140010357A1

公开(公告)日：2014-01-09

申请号：US13840273

申请日：2013-03-15

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/436

CPC classification number: H04M3/4365 ,  H04M3/42042 ,  H04M2201/38 ,  H04M2203/6072

Abstract: Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Abstract translation: 可以使用用户的可视指示符来实现发起通信的用户的认证。 通信的发起可以导致与发起者的身份相关联的收集图像数据的通信的发起者。 此外，可能需要启动器来执行任务，其中可以将该任务的响应与图像数据一起发送到通信的接收器。 图像数据的接收可以允许通信的接收者减少垃圾邮件，并验证发起者是谁所声称的。

公开(公告)号：US08499133B2

公开(公告)日：2013-07-30

申请号：US13674219

申请日：2012-11-12

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  Frank John Boyle ,  Anjur Sundaresan Krishnakumar ,  Parameshwaran Krishnan ,  John H. Meiners ,  Navjot Singh ,  Shalini Yajnik

IPC: G06F12/00

CPC classification number: G06F12/0815 ,  G06F11/1658 ,  G06F11/2038 ,  G06F11/2043 ,  G06F11/2097

Abstract: An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance.

Abstract translation: 公开了一种用于提高高可用性系统性能的装置和方法。 根据说明性实施例，要被镜像的主系统的存储器页面最初被复制到备份系统的存储器以及主系统中的高速缓存。 复制管理器进程以智能的方式维护高速缓存，这显着地减少了保持备份系统与主系统同步所需的开销以及实现给定级别的性能所需的高速缓存大小。 有利地，复制管理器在与执行事务的应用进程不同的处理器核上执行，进一步提高性能。

公开(公告)号：US11019000B2

公开(公告)日：2021-05-25

申请号：US16832735

申请日：2020-03-27

Applicant: Avaya Inc.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04L12/58

Abstract: Techniques for aiding an email recipient in the management of inbound email by detecting, and configurably responding to, dynamically variable patterns of activity and behavior are described. Characteristics are extracted from new email messages originated by senders and intended for a recipient. One or more patterns of sender activity, recipient message management behavior, and/or message response behavior, relating to treatment of messages from individual senders and/or plural senders in the aggregate, are identified. The patterns are identified by analyzing statistics collected by the extraction of characteristics from email messages previously received by the recipient. Before the recipient reads a new email, a determination is made as to whether any deviation from an identified pattern exists; and, if so, a pre-existing rule for treatment of the new message is enforced and/or a new rule specifying treatment of at least some messages from the sender of the email is proposed.

公开(公告)号：US20160219149A1

公开(公告)日：2016-07-28

申请号：US14620458

申请日：2015-02-12

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Srinivasa S. Pradeep Nekkalapudi ,  Navjot Singh

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5175 ,  G06Q10/0631 ,  G06Q30/016 ,  H04M2203/401

Abstract: Obtaining customer feedback is an important tool for a contact center to determine their performance as viewed from those with whom they interact. Customers interacting with an agent over a voice or other channel (e.g., co-browse, text chat, video, etc.) may provide real-time feedback. This real-time feedback may be transmitted to the contact center via a data channel and then utilized to alert a supervisor, trigger the transfer of the call to another agent, training purposes, or other activity. Furthermore, customers' real-time feedback is, “in the moment,” enabling a portion of the agent-customer interaction to be associated with a particular user's feedback input, rather than limiting feedback to a user's patience and memory to evaluate the entire feedback after the interaction has concluded.

Abstract translation: 获取客户反馈是联络中心确定他们的表现的重要工具，与他们进行交互的人员观看。 通过语音或其他频道（例如，共同浏览，文本聊天，视频等）与代理交互的客户可以提供实时反馈。 该实时反馈可以经由数据信道发送到联络中心，然后用于提醒主管，触发对另一个代理的呼叫转移，训练目的或其他活动。 此外，客户的实时反馈是“即刻”，使代理 - 客户交互的一部分能够与特定用户的反馈输入相关联，而不是限制用户的耐心和记忆的反馈来评估整个反馈 交互结束后。

公开(公告)号：US20160212265A1

公开(公告)日：2016-07-21

申请号：US14983068

申请日：2015-12-29

Applicant: Avaya Inc.

Inventor： Laurent Philonenko ,  Venkatesh Krishnaswamy ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5183 ,  H04M3/5233

Abstract: A contact center, communication system, and server are disclosed. An illustrative contact center is disclosed as being a multichannel contact center. A customer of the illustrative multichannel contact center is allowed to switch their engagement with the contact center from using a first media type to using a second media type. Upon making such a switch of engagement, the customer may be provided with information regarding resources in the contact center, statistics/metrics of those resources, the ability to provide real-time feedback regarding the engagement, and possibly the ability to select a resource from among a plurality of resources. In this way, the customer may be incentivized to switch their method of engagement to a benefit of both the contact center and the customer.

Abstract translation: 公开了联络中心，通信系统和服务器。 公开了一种说明性的联络中心作为多渠道联络中心。 允许说明性多通道联络中心的客户将其与联络中心的接合从使用第一媒体类型切换到使用第二媒体类型。 在进行这样的参与转换时，可以向客户提供关于联络中心中的资源的信息，这些资源的统计/指标，提供关于参与的实时反馈的能力，以及可能从 在多个资源之中。 以这种方式，客户可能会被激励将其参与方式切换到联络中心和客户的利益。

公开(公告)号：US09338400B1

公开(公告)日：2016-05-10

申请号：US14462549

申请日：2014-08-18

Applicant: Avaya Inc.

Inventor： Parameshwaran Krishnan ,  Ignacio Miranda ,  Navjot Singh

IPC: H04N7/15

CPC classification number: H04N7/152 ,  H04L12/1822 ,  H04L12/185

Abstract: Equivalence classes are used to determine how groups of call participants are distributed among remotely situated conference rooms. A roster of conference call participants is distributed for display by communication devices the participants bring to a conference room. The distributed roster contains at least one indicium by which the possession of an attribute, by any conference call participant in a room can be confirmed by other conference call participant(s) using a communication device. After entering a room, at least some participants use a communication device to access the roster and indicate, to a server, that at least one other participant on the roster possesses an attribute of significance to conduct of the call. Participants are assigned to groups and the groups are merged based on the presence of participants possessing an attribute or set of linked attributes. The server assigns the participants to respective groups for selective treatment.

Abstract translation: 使用等价类来确定呼叫参与人群如何分布在远程会议室之间。 电话会议参与者的名册分发给参与者带到会议室的通信设备显示。 分布式名册包含至少一个标记，通过该标记可以使用通信设备由其他电话会议参与者确认房间中的任何电话会议参与者拥有的属性。 在进入房间之后，至少有一些参与者使用通信设备来访问名单，并向服务器指示名单上的至少一个其他参与者具有进行呼叫的重要性属性。 参与者被分配到组，并且基于具有属性或一组链接属性的参与者的存在来合并组。 服务器将参与者分配给各个组进行选择性治疗。

公开(公告)号：US20160094475A1

公开(公告)日：2016-03-31

申请号：US14500630

申请日：2014-09-29

Applicant: Avaya Inc.

Inventor： John Lynch ,  Jon Bentley ,  Parameshwaran Krishnan ,  Peter Tarle

IPC: H04L12/911 ,  H04N7/15 ,  H04L29/06

CPC classification number: H04L47/783 ,  H04L47/19 ,  H04L47/263 ,  H04L65/602 ,  H04L67/146 ,  H04M3/567 ,  H04N7/152 ,  Y02D50/10

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for managing bandwidth based on audio power level. In a particular embodiment, a method includes receiving a media stream from a first client device, wherein the media stream includes an audio stream. During receipt of the media stream, the method provides determining whether an audio power level of the audio stream satisfies criteria for inclusion in an output media stream from the media server system along with one or more media streams received from one or more other client devices. Upon determining that the criteria is not satisfied, the method provides transferring a first notification to the first client device that includes a first instruction for the first client device to reduce an amount of bandwidth used for transferring the media stream.

Abstract translation: 本文公开的实施例提供了用于基于音频功率电平来管理带宽的系统，方法和计算机可读介质。 在特定实施例中，一种方法包括从第一客户端设备接收媒体流，其中媒体流包括音频流。 在接收媒体流期间，该方法提供确定音频流的音频功率级别是否满足包含在来自媒体服务器系统的输出媒体流中的标准以及从一个或多个其他客户端设备接收的一个或多个媒体流。 在确定标准不满足时，该方法提供向第一客户端设备传送第一通知，该第一通知包括第一客户端设备的第一指令以减少用于传送媒体流的带宽量。

公开(公告)号：US20150264310A1

公开(公告)日：2015-09-17

申请号：US14624243

申请日：2015-02-17

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Parameshwaran Krishnan ,  Navjot Singh

IPC: H04N7/14 ,  H04L29/06

Abstract: Conferences are a popular way to hold meetings and presentations when the participants are not required to be physically together. However, the quality of a conference can vary based on a particular user's endpoint configuration, connection, network, conference content, and other factors. Providing a user with the ability to indicate a quality issue, as determined by the user, allows other users and systems to become aware that a user is experiencing quality issues and optionally take action to correct the issue.

Abstract translation: 会议是一种流行的方式来举行会议和演讲，当参与者不需要身体在一起。 然而，会议的质量可以根据特定用户的端点配置，连接，网络，会议内容和其他因素而变化。 为用户提供指示用户确定的质量问题的能力，允许其他用户和系统意识到用户正在遇到质量问题，并可选择采取行动来纠正问题。

公开(公告)号：US20140308970A1

公开(公告)日：2014-10-16

申请号：US13861485

申请日：2013-04-12

Applicant: AVAYA INC.

Inventor： Reinhard Klemm ,  Parameshwaran Krishnan ,  Doree D. Seligmann ,  Navjot Singh

IPC: H04W4/02

CPC classification number: H04W4/02 ,  H04W4/16 ,  H04W16/22

Abstract: Embodiments disclosed herein provide systems and methods for dynamically guiding a user to a target conversation area with a communication device. In a particular embodiment, a method provides receiving a call request to establish a call with a communication device and determining a location of the communication device. The method further provides determining a target conversation area for a user of the communication device to participate in the call based on the location of the communication device. The method also provides directing the user to the target conversation area.

Abstract translation: 本文公开的实施例提供了用于通过通信设备将用户动态地引导到目标会话区域的系统和方法。 在特定实施例中，一种方法提供接收呼叫请求以与通信设备建立呼叫并确定通信设备的位置。 该方法还提供基于通信设备的位置来确定通信设备的用户参与呼叫的目标会话区域。 该方法还提供将用户引导到目标对话区域。

公开(公告)号：US20140092242A1

公开(公告)日：2014-04-03

申请号：US13630105

申请日：2012-09-28

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Avram Levi

IPC: H04N7/18

CPC classification number: G06K9/00771 ,  H04N7/181

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

Abstract translation: 提供上下文服务的系统和方法，所述方法包括：在监视的空间的预定距离内或在预定距离内捕获第一人的特征; 访问识别受监视空间的潜在访问者的特征的数据库; 通过使用数据库识别第一人，以产生识别的访问者; 并向第二人提供与所识别的访客相关的信息。 该系统可以包括：识别受监视空间的潜在访客的特征的数据库; 监视装置，被配置为捕获第一人员在所监视的空间的内部或预定距离内的特征; 处理器，被配置为通过使用数据库来识别第一人，以产生识别的访问者; 以及通信接口，被配置为向第二人提供与所识别的访问者相关的信息。