公开(公告)号：US20170262787A1

公开(公告)日：2017-09-14

申请号：US15608362

申请日：2017-05-30

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Timothy I. Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.