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公开(公告)号：US10122896B2
公开(公告)日：2018-11-06
申请号：US15003254
申请日：2016-01-21
Applicant: Avaya Inc.
Inventor： Ori Modai , Venkatesh Krishnaswamy , Gal Eliraz-Levonai , Michael Vernick
IPC: H04N5/04 , H04N7/14 , H04N5/45 , H04N21/242 , H04N21/8547 , H04N21/41
Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for detect adjunct peripherals, and coordinating their media capabilities (as a preparation to be able to signal their capabilities). The host device and the peripherals can synchronize wall clocks. The system sets up a call (or receive a call) from a remote host device, and requests the peripherals to check for network connectivity to the remote host device (connectivity check). This check can be done by using a STUN/TURN procedure. The system establishes direct connectivity between the peripherals and the remote host device and monitors lip sync by transferring RTCP messages between the host device and the peripherals and instructing display and playback peripherals/sub systems to align lip sync.
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公开(公告)号：US20170262787A1
公开(公告)日：2017-09-14
申请号：US15608362
申请日：2017-05-30
Applicant: Avaya Inc.
Inventor： Venkatesh Krishnaswamy , Timothy I. Ross , Rajeshwari Edamadaka , Jack Iu , Krishna Kishore Dhara , Michael Vernick
CPC classification number: G06Q10/063116 , G06F3/165 , G06Q10/107 , G06Q10/1095 , G06Q10/1097 , G10L21/10 , H04M2203/2072
Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.
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3.发明申请METHOD AND SYSTEM FOR RELATIVE ACTIVITY FACTOR CONTINUOUS PRESENCE VIDEO LAYOUT AND ASSOCIATED BANDWIDTH OPTIMIZATIONS 审中-公开相对活动因子连续存在的方法和系统视频布局和相关的带宽优化公开(公告)号：US20150156458A1
公开(公告)日：2015-06-04
申请号：US14095605
申请日：2013-12-03
Applicant: AVAYA INC.
Inventor： Stephen Whynot , Michael Vernick , Greg Osterhout
IPC: H04N7/15
CPC classification number: H04N7/152
Abstract: Disclosed is a system and method for calculating a relative activity factor from a plurality of endpoints in a video conference to affect display layout during the video conference.
Abstract translation: 公开了一种用于在视频会议中从多个端点计算相对活动因子以影响视频会议期间的显示布局的系统和方法。
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公开(公告)号：US10664778B2
公开(公告)日：2020-05-26
申请号：US15608362
申请日：2017-05-30
Applicant: Avaya Inc.
Inventor： Venkatesh Krishnaswamy , Timothy I. Ross , Rajeshwari Edamadaka , Jack Iu , Krishna Kishore Dhara , Michael Vernick
Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.
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Patent Agency Ranking
公开(公告)号：US09256893B2
公开(公告)日：2016-02-09
申请号：US14154951
申请日：2014-01-14
Applicant: Avaya Inc.
Inventor： Michael Vernick
CPC classification number: G06Q30/0613 , G06Q30/0281 , H04L67/025 , H04L67/04 , H04L67/10 , H04L67/18 , H04W4/16 , H04W4/80
Abstract: Systems, methods, and computer-readable storage media for providing customer service help. The system first receives, from a user device, contact information associated with the user device, wherein the contact information is received via a customer service terminal having a user interface configured to wirelessly receive data from the user device when the user device is within a distance of the customer service terminal. In response to receiving the contact information, the system then identifies a customer service representative associated with the customer service terminal. The system then sends the contact information to a remote device associated with the customer service representative. The customer service representative can then initiate a customer service communication between the user device and the remote device in order to provide customer service help to the user associated with the user device.
Abstract translation: 用于提供客户服务帮助的系统，方法和计算机可读存储介质。 系统首先从用户设备接收与用户设备相关联的联系信息，其中，经由客户服务终端接收到联系人信息，客户服务终端具有被配置为当用户设备处于距离内时从用户设备无线地接收数据的用户界面 的客户服务终端。 响应于接收到联系信息，系统然后识别与客户服务终端相关联的客户服务代表。 然后，系统将联系人信息发送到与客户服务代表相关联的远程设备。 然后，客户服务代表可以在用户设备和远程设备之间发起客户服务通信，以向与用户设备相关联的用户提供客户服务帮助。
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公开(公告)号：US20160155172A1
公开(公告)日：2016-06-02
申请号：US15018692
申请日：2016-02-08
Applicant: Avaya Inc.
Inventor： Michael Vernick
CPC classification number: G06Q30/0613 , G06Q30/0281 , H04L67/025 , H04L67/04 , H04L67/10 , H04L67/18 , H04W4/16 , H04W4/80
Abstract: Systems, methods, and computer-readable storage media for providing customer service help. The system first receives, from a user device, contact information associated with the user device, wherein the contact information is received via a customer service terminal having a user interface configured to wirelessly receive data from the user device when the user device is within a distance of the customer service terminal. In response to receiving the contact information, the system then identifies a customer service representative associated with the customer service terminal. The system then sends the contact information to a remote device associated with the customer service representative. The customer service representative can then initiate a customer service communication between the user device and the remote device in order to provide customer service help to the user associated with the user device.
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公开(公告)号：US09672549B2
公开(公告)日：2017-06-06
申请号：US15018692
申请日：2016-02-08
Applicant: Avaya Inc.
Inventor： Michael Vernick
CPC classification number: G06Q30/0613 , G06Q30/0281 , H04L67/025 , H04L67/04 , H04L67/10 , H04L67/18 , H04W4/16 , H04W4/80
Abstract: Systems, methods, and computer-readable storage media for providing customer service help. The system first receives, from a user device, contact information associated with the user device, wherein the contact information is received via a customer service terminal having a user interface configured to wirelessly receive data from the user device when the user device is within a distance of the customer service terminal. In response to receiving the contact information, the system then identifies a customer service representative associated with the customer service terminal. The system then sends the contact information to a remote device associated with the customer service representative. The customer service representative can then initiate a customer service communication between the user device and the remote device in order to provide customer service help to the user associated with the user device.
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8.发明申请公开(公告)号：US20160142591A1
公开(公告)日：2016-05-19
申请号：US15003254
申请日：2016-01-21
Applicant: Avaya Inc.
Inventor： Ori Modai , Venkatesh Krishnaswamy , Gal Eliraz-Levonai , Michael Vernick
CPC classification number: H04N5/04 , H04N5/45 , H04N7/148 , H04N21/242 , H04N21/4126 , H04N21/8547
Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for detect adjunct peripherials, and coordinating their media capabilities (as a preparation to be able to signal their capabilities). The host device and the peripherials can synchronize wall clocks. The system sets up a call (or receive a call) from a remote host device, and requests the peripherials to check for network connectivity to the remote host device (connectivity check). This check can be done by using a STUN/TURN procedure. The system establishes direct connectivity between the peripherials and the remote host device and monitors lip sync by transferring RTCP messages between the host device and the peripherials and instructing display and playback periphrials/sub systems to align lip sync.
Abstract translation: 本文公开了用于检测辅助外围设备的系统，方法和非暂时的计算机可读存储介质，以及协调其媒体能力（作为能够发出其能力的准备）。 主机和外围设备可以同步挂钟。 系统从远程主机设备建立呼叫（或接收呼叫），并请求外围设备检查与远程主机设备的网络连接（连接检查）。 此检查可以通过使用STUN / TURN程序完成。 该系统在外围设备和远程主机设备之间建立直接连接，并通过在主机设备和外围设备之间传送RTCP消息来监控唇部同步，并指示显示和播放外围/子系统对准唇部同步。
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公开(公告)号：US08970651B2
公开(公告)日：2015-03-03
申请号：US13715130
申请日：2012-12-14
Applicant: Avaya Inc.
Inventor： Michael Vernick
Abstract: Systems, methods, and computer-readable storage media for adding video to an audio only communication session. During a communication session between a first device and a second device, the first device receives an audio portion of the communication session from a user. The first device then receives, via a wireless connection, a video portion of the communication session from a third device. The first device synchronizes the audio portion of the communication session and the video portion of the communication session to yield a synchronized audio and video portion of the communication session. Next, the first device sends the synchronized audio and video portion of the communication session to the second device.
Abstract translation: 用于将视频添加到仅音频通信会话的系统，方法和计算机可读存储介质。 在第一设备和第二设备之间的通信会话期间，第一设备从用户接收通信会话的音频部分。 然后，第一设备经由无线连接从第三设备接收通信会话的视频部分。 第一设备使通信会话的音频部分和通信会话的视频部分同步，以产生通信会话的同步的音频和视频部分。 接下来，第一设备将通信会话的同步音频和视频部分发送到第二设备。
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