公开(公告)号：US10938914B2

公开(公告)日：2021-03-02

申请号：US14997855

申请日：2016-01-18

Applicant: Avaya Inc.

Inventor： Stephen M. Milton ,  Timothy I. Ross

IPC: H04L29/08 ,  H04L29/06 ,  H04L12/58 ,  H04L12/18

Abstract: A request to establish an IM session is received. For example, a Session Initiation Protocol (SIP) INVITE message is received. The request is to an Address of Record (AoR) that has two or more associated communication endpoints on different IM systems. The request is forked to the two or more communication endpoints. An IM communication server, acting on behalf of a first communication endpoint, receives one of the forked requests. The forked request is automatically answered. For example, the IM communication server can automatically send a SIP 200 OK message. The answer causes the second forked request to be automatically canceled. The IM communication server sends a second request to the second communication endpoint to add the second communication endpoint to the IM session. This allows each communication endpoints to display a single instance of an AoR on the IM session.

公开(公告)号：US20170262787A1

公开(公告)日：2017-09-14

申请号：US15608362

申请日：2017-05-30

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Timothy I. Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06Q10/06 ,  G06Q10/10

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

公开(公告)号：US10664778B2

公开(公告)日：2020-05-26

申请号：US15608362

申请日：2017-05-30

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Timothy I. Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06F3/14 ,  G06Q10/06 ,  G06Q10/10 ,  G06F3/16 ,  G10L21/10

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.

公开(公告)号：US20170208130A1

公开(公告)日：2017-07-20

申请号：US14997855

申请日：2016-01-18

Applicant: Avaya Inc.

Inventor： Stephen M. Milton ,  Timothy I. Ross

IPC: H04L29/08 ,  H04L12/58 ,  H04L29/06

CPC classification number: H04L67/141 ,  H04L12/1818 ,  H04L51/04 ,  H04L51/36 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1096 ,  H04L67/02

Abstract: A request to establish an IM session is received. For example, a Session Initiation Protocol (SIP) INVITE message is received. The request is to an Address of Record (AoR) that has two or more associated communication endpoints on different IM systems. The request is forked to the two or more communication endpoints. An IM communication server, acting on behalf of a first communication endpoint, receives one of the forked requests. The forked request is automatically answered. For example, the IM communication server can automatically send a SIP 200 OK message. The answer causes the second forked request to be automatically canceled. The IM communication server sends a second request to the second communication endpoint to add the second communication endpoint to the IM session. This allows each communication endpoints to display a single instance of an AoR on the IM session.