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公开(公告)号：US10122582B2
公开(公告)日：2018-11-06
申请号：US15163472
申请日：2016-05-24
Applicant: Avaya Inc.
Inventor： Puneet Kumar , Tibor Lukac
Abstract: A request for a communication session is received by a system. For example, a request to establish a voice communication session is received by the system. The system determines whether the request for the communication session is to be forked to a plurality of communication endpoints. If the communication session is to be forked, a highest bandwidth requirement for the forked communication session is determined. The determined highest bandwidth requirement for the forked communication session is based on a highest bandwidth requirement of one or more codecs that are defined in the received request for the communication session. The determined highest bandwidth requirement for the forked communication session is allocated so that the forked communication session can be established.
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公开(公告)号：US20170289201A1
公开(公告)日：2017-10-05
申请号：US15087790
申请日：2016-03-31
Applicant: Avaya Inc.
Inventor： Harsh V. Mendiratta , Tibor Lukac , Stephen Andrew Baker
IPC: H04L29/06
CPC classification number: H04L65/1006 , H04L65/1069 , H04L65/1083 , H04L69/40
Abstract: To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a network address used by the respective communication endpoint. In response to receiving one or both of the SIP INVITE with replaces header messages, the application, depending on implementation, sends one of a first SIP 200 OK message with a fabricated SDP answer or sends a SIP 480 temporarily unavailable message that does not comprise a SDP offer. This initiates the process of reestablishing the media stream on new network without dropping the communication session.
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公开(公告)号：US20170111407A1
公开(公告)日：2017-04-20
申请号：US14882783
申请日：2015-10-14
Applicant: Avaya Inc.
Inventor： Sanjog Kotnis , Sreekanth Subrahmanya Nemani , Mohan Vinayak Phadnis , Anand Krishna Padhye , Joel Ezell , Eric Cooper , Harsh V. Mendiratta , Tibor Lukac , Stephen Andrew Baker
IPC: H04L29/06
CPC classification number: H04L65/1083 , H04L65/1006 , H04L65/105 , H04L65/1069
Abstract: A communication session is established between a first communication device and a second communication device. The communication session comprises a first dialog between an application server and the first communication device. The first communication device uses a first network address in the first dialog. In response to an event, such as a first network interface failing, a SIP INVITE with replaces header message is received by the application server with a second address of the first communication device. In response to receiving the SIP INVITE with replaces header message from the first communication device with a second address of the first communication device, the first dialog between the application server and the first device is reestablished using the second network address.
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公开(公告)号：US11108911B2
公开(公告)日：2021-08-31
申请号：US16230516
申请日：2018-12-21
Applicant: Avaya Inc.
Inventor： Harsh V Mendiratta , Tibor Lukac
Abstract: A request to establish a communication session with a second communication device is received. The request to establish the communication session comprises one or more routing attributes for routing the communication session. The one or more routing attributes for routing the communication session are looked up in a dynamic routing framework. The communication session is routed to a third communication device or destination instead of the second communication device based on the one or more routing attributes and one or more rules defined in the dynamic routing framework. For example, the communication session is routed to a specific contact center queue based on the routing attribute instead of initially being routed to an Interactive Voice Response (IVR) system.
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Patent Agency Ranking
公开(公告)号：US10469538B2
公开(公告)日：2019-11-05
申请号：US15087769
申请日：2016-03-31
Applicant: Avaya Inc.
Inventor： Harsh V. Mendiratta , Tibor Lukac , Stephen Andrew Baker
Abstract: In response to a failure of a SIP dialog between a first communication endpoint and a first communication application (i.e., when a session manager fails), a first Session Initiation Protocol (SIP) INVITE with replaces header message received from the first communication endpoint. The first SIP INVITE with replaces header message comprises a Session Description Protocol (SDP) offer and a first request Universal Resource Identifier (URI) that identifies the first communication application. In response to receiving the first SIP INVITE with replaces header message, a second SIP INVITE with replaces header message is sent to a second communication application. The second SIP INVITE with replaces header message is used to reestablish all the SIP failed dialogs in order to reestablish the original communication session and reestablish the original media stream.
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公开(公告)号：US10193931B2
公开(公告)日：2019-01-29
申请号：US15087790
申请日：2016-03-31
Applicant: Avaya Inc.
Inventor： Harsh V. Mendiratta , Tibor Lukac , Stephen Andrew Baker
Abstract: To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a network address used by the respective communication endpoint. In response to receiving one or both of the SIP INVITE with replaces header messages, the application, depending on implementation, sends one of a first SIP 200 OK message with a fabricated SDP answer or sends a SIP 480 temporarily unavailable message that does not comprise a SDP offer. This initiates the process of reestablishing the media stream on new network without dropping the communication session.
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公开(公告)号：US20180359283A1
公开(公告)日：2018-12-13
申请号：US15617605
申请日：2017-06-08
Applicant: Avaya Inc.
Inventor： Tibor Lukac , Harsh V. Mendiratta
CPC classification number: H04L65/1006 , H04L61/2007 , H04L61/6086 , H04L67/14
Abstract: In an attempt to establish a communication session between a first communication entity and a second communication entity, a first message is received. For example, the first message may be a SIP INVITE message. A determination is made, based on a registration message from the first communication entity and/or the second communication entity, that at least one of the first communication entity or the second communication entity is Internet Protocol (IP) version intolerant. In response to determining that the at least one of the first communication entity or the second communication entity is IP version intolerant, one or more IP addresses are adapted in messages (e.g., the SIP INVITE message) for establishing the communication session. The adaption changes/removes the one or more IP addresses to a different IP version to ensure proper IP compatibility.
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18.发明申请公开(公告)号：US20170346697A1
公开(公告)日：2017-11-30
申请号：US15163472
申请日：2016-05-24
Applicant: Avaya Inc.
Inventor： Puneet Kumar , Tibor Lukac
CPC classification number: H04L41/0896 , H04L65/1006 , H04L67/142
Abstract: A request for a communication session is received. For example, a request to establish a voice communication session is received. The system determines whether the request for the communication session is to be forked to a plurality of communication endpoints. If the communication session is to be forked, a highest bandwidth requirement for the forked communication session is determined. The highest bandwidth requirement for the forked communication session is based on a highest bandwidth requirement of one or more codecs in the request for the communication session. The highest bandwidth requirement for the forked communication session is allocated so that the forked communication session can be established.
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公开(公告)号：US09590861B2
公开(公告)日：2017-03-07
申请号：US14727565
申请日：2015-06-01
Applicant: Avaya Inc.
Inventor： Harsh V. Mendiratta , Tibor Lukac , Puneet Kumar , Srinivasan Narayanan
CPC classification number: H04L41/18 , H04L63/083 , H04L63/10 , H04M3/42042 , H04M3/42212 , H04M3/42263 , H04M3/54 , H04M2250/60
Abstract: A communication processor receives a call request to establish a communication session from a first communication endpoint to a second communication endpoint. The communication processor changes the intent of the call request. For example, the call request can be changed by automatically forwarding the call request, automatically forking the call request, automatically rejecting the call request based on the second communication endpoint being busy, and/or changing a first type of medium of the communication session to a second type of medium of the communication session. A call log manager conveys status information regarding the changed intent of the call to a call log of the second communication endpoint based on changing the intent of the call request.
Abstract translation: 通信处理器接收呼叫请求以建立从第一通信端点到第二通信端点的通信会话。 通信处理器改变呼叫请求的意图。 例如，可以通过自动转发呼叫请求，自动转发呼叫请求，基于第二通信端点正忙于自动拒绝呼叫请求和/或将通信会话的第一类型的媒体改变为 通信会话的第二种介质。 呼叫记录管理器基于改变呼叫请求的意图来传送关于呼叫对第二通信端点的呼叫日志的改变的意图的状态信息。
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