公开(公告)号：US20170346697A1

公开(公告)日：2017-11-30

申请号：US15163472

申请日：2016-05-24

Applicant: Avaya Inc.

Inventor： Puneet Kumar ,  Tibor Lukac

IPC: H04L12/24 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04L41/0896 ,  H04L65/1006 ,  H04L67/142

Abstract: A request for a communication session is received. For example, a request to establish a voice communication session is received. The system determines whether the request for the communication session is to be forked to a plurality of communication endpoints. If the communication session is to be forked, a highest bandwidth requirement for the forked communication session is determined. The highest bandwidth requirement for the forked communication session is based on a highest bandwidth requirement of one or more codecs in the request for the communication session. The highest bandwidth requirement for the forked communication session is allocated so that the forked communication session can be established.

公开(公告)号：US09667785B2

公开(公告)日：2017-05-30

申请号：US14721329

申请日：2015-05-26

Applicant: Avaya Inc.

Inventor： Puneet Kumar ,  Manish Chatterjee

IPC: H04M1/64 ,  H04M3/493 ,  H04L29/06 ,  H04M7/12 ,  H04W80/10

CPC classification number: H04M3/493 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/533 ,  H04M3/54 ,  H04M7/127 ,  H04M2203/2061 ,  H04W80/10

Abstract: A user is presented with a list of languages sent by an interactive response system in a Session Initiation Protocol (SIP) communication session. For example, the user is presented with a list of languages supported by an Interactive Voice Response system. The interactive response system receives a selection of a language from the list of languages supported by the interactive response system from the user. The SIP communication session with the user is sent (e.g., forwarded) to another communication device by sending a first SIP message, such as a SIP INVITE message. The first SIP message includes a SIP History-Info header that identifies the selected language for the first SIP communication session. The selected language can then be used to forego presenting a list of languages to the user later on during the SIP communication session.

公开(公告)号：US09590861B2

公开(公告)日：2017-03-07

申请号：US14727565

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Harsh V. Mendiratta ,  Tibor Lukac ,  Puneet Kumar ,  Srinivasan Narayanan

IPC: H04M1/56 ,  H04M15/06 ,  H04M3/42 ,  H04L12/24 ,  H04L29/06

CPC classification number: H04L41/18 ,  H04L63/083 ,  H04L63/10 ,  H04M3/42042 ,  H04M3/42212 ,  H04M3/42263 ,  H04M3/54 ,  H04M2250/60

Abstract: A communication processor receives a call request to establish a communication session from a first communication endpoint to a second communication endpoint. The communication processor changes the intent of the call request. For example, the call request can be changed by automatically forwarding the call request, automatically forking the call request, automatically rejecting the call request based on the second communication endpoint being busy, and/or changing a first type of medium of the communication session to a second type of medium of the communication session. A call log manager conveys status information regarding the changed intent of the call to a call log of the second communication endpoint based on changing the intent of the call request.

Abstract translation: 通信处理器接收呼叫请求以建立从第一通信端点到第二通信端点的通信会话。 通信处理器改变呼叫请求的意图。 例如，可以通过自动转发呼叫请求，自动转发呼叫请求，基于第二通信端点正忙于自动拒绝呼叫请求和/或将通信会话的第一类型的媒体改变为 通信会话的第二种介质。 呼叫记录管理器基于改变呼叫请求的意图来传送关于呼叫对第二通信端点的呼叫日志的改变的意图的状态信息。

公开(公告)号：US20160269521A1

公开(公告)日：2016-09-15

申请号：US14727565

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Harsh V. Mendiratta ,  Tibor Lukac ,  Puneet Kumar ,  Srinivasan Narayanan

IPC: H04M1/57 ,  H04M3/42

CPC classification number: H04L41/18 ,  H04L63/083 ,  H04L63/10 ,  H04M3/42042 ,  H04M3/42212 ,  H04M3/42263 ,  H04M3/54 ,  H04M2250/60

Abstract: A communication processor receives a call request to establish a communication session from a first communication endpoint to a second communication endpoint. The communication processor changes the intent of the call request. For example, the call request can be changed by automatically forwarding the call request, automatically forking the call request, automatically rejecting the call request based on the second communication endpoint being busy, and/or changing a first type of medium of the communication session to a second type of medium of the communication session. A call log manager conveys status information regarding the changed intent of the call to a call log of the second communication endpoint based on changing the intent of the call request.

Abstract translation: 通信处理器接收呼叫请求以建立从第一通信端点到第二通信端点的通信会话。 通信处理器改变呼叫请求的意图。 例如，可以通过自动转发呼叫请求，自动转发呼叫请求，基于第二通信端点正忙于自动拒绝呼叫请求和/或将通信会话的第一类型的媒体改变为 通信会话的第二种介质。 呼叫记录管理器基于改变呼叫请求的意图来传送关于呼叫对第二通信端点的呼叫日志的改变的意图的状态信息。

公开(公告)号：US20170063938A1

公开(公告)日：2017-03-02

申请号：US14834854

申请日：2015-08-25

Applicant: Avaya Inc.

Inventor： Hrishikesh Ulhas Mahajan ,  Jay Amlani ,  Ananda HP ,  Arun Dutt Patel ,  Puneet Kumar

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L12/1813 ,  H04L12/1827

Abstract: Disclosed herein are systems, methods, and software to provide enhanced communication logs to user systems in a conferenced communication. In one example, a method of providing enhanced communication logs includes initiating a communication between at least two end user systems, and obtaining communication state information for the at least two end user systems. The method further provides extending the communication to a third end user system, and obtaining supplementary communication state information for the third end user system. The method also includes providing communication details to the end user systems of the communication based on the communication state information and the supplementary communication state information.

Abstract translation: 本文公开了用于在会议通信中向用户系统提供增强的通信日志的系统，方法和软件。 在一个示例中，提供增强的通信日志的方法包括启动至少两个终端用户系统之间的通信，以及为所述至少两个终端用户系统获取通信状态信息。 该方法还提供将通信扩展到第三终端用户系统，以及获得用于第三终端用户系统的辅助通信状态信息。 该方法还包括基于通信状态信息和辅助通信状态信息向通信的最终用户系统提供通信细节。

公开(公告)号：US10097599B2

公开(公告)日：2018-10-09

申请号：US14834854

申请日：2015-08-25

Applicant: Avaya Inc.

Inventor： Hrishikesh Ulhas Mahajan ,  Jay Amlani ,  Ananda HP ,  Arun Dutt Patel ,  Puneet Kumar

IPC: G06F15/16 ,  H04L29/06 ,  H04L12/18

Abstract: Disclosed herein are systems, methods, and software to provide enhanced communication logs to user systems in a conferenced communication. In one example, a method of providing enhanced communication logs includes initiating a communication between at least two end user systems, and obtaining communication state information for the at least two end user systems. The method further provides extending the communication to a third end user system, and obtaining supplementary communication state information for the third end user system. The method also includes providing communication details to the end user systems of the communication based on the communication state information and the supplementary communication state information.

公开(公告)号：US10122582B2

公开(公告)日：2018-11-06

申请号：US15163472

申请日：2016-05-24

Applicant: Avaya Inc.

Inventor： Puneet Kumar ,  Tibor Lukac

IPC: H04L12/24 ,  H04L29/08 ,  H04L29/06

Abstract: A request for a communication session is received by a system. For example, a request to establish a voice communication session is received by the system. The system determines whether the request for the communication session is to be forked to a plurality of communication endpoints. If the communication session is to be forked, a highest bandwidth requirement for the forked communication session is determined. The determined highest bandwidth requirement for the forked communication session is based on a highest bandwidth requirement of one or more codecs that are defined in the received request for the communication session. The determined highest bandwidth requirement for the forked communication session is allocated so that the forked communication session can be established.

公开(公告)号：US20170034355A1

公开(公告)日：2017-02-02

申请号：US14812002

申请日：2015-07-29

Applicant: Avaya Inc.

Inventor： Durgesh Kamat ,  Puneet Kumar ,  Prachi Kajaria

IPC: H04M3/533 ,  H04M3/537 ,  H04W40/02

CPC classification number: H04M3/53333 ,  H04M3/53308 ,  H04M3/537 ,  H04M2203/1091 ,  H04M2203/2038 ,  H04M2203/351 ,  H04M2203/651

Abstract: The use of devices, such as Fixed Mobile Convergence (FMC) devices, enables a user on a call to have the connection seamlessly transition from one network to another. However, a call that is disconnected, either pre-answer or post-answer, leaves the calling party without information as to why the call was disconnected. Herein, systems and signaling methods are provided whereby a reason for a disconnect can be created and passed to the calling party, such as in a text message, to inform the caller of the disconnect reason. Additionally, the reason may be provided to the called party's voicemail. The call server may then connect the calling party to the voicemail and, with the reason code, the voicemail server is able to announce the reason for the disconnect and provide the calling party the opportunity to leave a message for the called party. The called party, when available, may then be presented with the voicemail.

Abstract translation: 诸如固定移动融合（FMC）设备之类的设备的使用使呼叫中的用户能够使连接从一个网络无缝转换到另一个网络。 然而，断开连接的呼叫（预先应答或回答后）使呼叫方没有关于呼叫断开连接的信息。 这里，提供了系统和信令方法，由此可以创建断开的原因并将其传递给主叫方，例如在文本消息中，以通知呼叫者断开原因。 另外，可以向被叫方的语音邮件提供原因。 呼叫服务器然后可以将主叫方连接到语音邮件，并且使用原因代码，语音邮件服务器能够通知断开连接的原因，并向主叫方提供为被叫方留下消息的机会。 被叫方（如果可用）然后可以显示语音邮件。

公开(公告)号：US20160352897A1

公开(公告)日：2016-12-01

申请号：US14721329

申请日：2015-05-26

Applicant: Avaya Inc.

Inventor： Puneet Kumar ,  Manish Chatterjee

IPC: H04M3/493 ,  H04M7/12 ,  H04L29/06

CPC classification number: H04M3/493 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/533 ,  H04M3/54 ,  H04M7/127 ,  H04M2203/2061 ,  H04W80/10

Abstract: A user is presented with a list of languages sent by an interactive response system in a Session Initiation Protocol (SIP) communication session. For example, the user is presented with a list of languages supported by an Interactive Voice Response system. The interactive response system receives a selection of a language from the list of languages supported by the interactive response system from the user. The SIP communication session with the user is sent (e.g., forwarded) to another communication device by sending a first SIP message, such as a SIP INVITE message. The first SIP message includes a SIP History-Info header that identifies the selected language for the first SIP communication session. The selected language can then be used to forego presenting a list of languages to the user later on during the SIP communication session.

Abstract translation: 呈现用户在会话发起协议（SIP）通信会话中由交互式响应系统发送的语言的列表。 例如，向用户呈现由交互式语音响应系统支持的语言的列表。 交互式响应系统从用户从交互式响应系统支持的语言列表接收到语言的选择。 通过发送第一SIP消息（例如SIP INVITE消息）将与用户的SIP通信会话（例如，转发）发送到另一通信设备。 第一SIP消息包括标识用于第一SIP通信会话的所选语言的SIP历史信息报头。 然后可以使用所选择的语言来在SIP通信会话期间稍后放弃向用户呈现语言列表。