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    Using video clips as dictionary usage examples
    11.
    发明授权
    Using video clips as dictionary usage examples 有权

    公开(公告)号：US12197868B2

    公开(公告)日：2025-01-14

    申请号：US17774460

    申请日：2019-11-04

    Applicant: Google LLC

    Inventor： Tal Cohen ,  Tal Snir ,  Sivan Eiger ,  Zahi Akiva ,  Gadi Ben Amram ,  Ran Dahan ,  Sasha Goldshtein ,  Yossi Matias ,  Shoji Ogura

    IPC: G10L15/20 ,  G06F3/0488 ,  G06F16/783 ,  G06F40/295 ,  G06V20/40 ,  G06V40/10 ,  G06V40/20 ,  G10L15/197

    Abstract: Implementations are provided for automatically mining corpus(es) of electronic video files for video clips that contain spoken utterances that are suitable usage examples to accompany or compliment dictionary definitions. These video clips may then be associated with target n-grams in a searchable database, such as a database underlying an online dictionary. In various implementations, a set of candidate video clips in which a target n-gram is uttered in a target context may be identified from a corpus of electronic video files. For each candidate video clip of the set, pre-existing manual subtitles associated with the candidate video clip may be compared to text generated based on speech recognition processing of an audio portion of the candidate video clip. Based at least in part on the comparing, a measure of suitability as a dictionary usage example may be calculated for the candidate video clip.

    Escalation to a human operator
    19.
    发明授权
    Escalation to a human operator 有权

    公开(公告)号：US10560575B2

    公开(公告)日：2020-02-11

    申请号：US15621923

    申请日：2017-06-13

    Applicant: Google LLC

    Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

    IPC: G10L15/00 ,  H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

    Escalation to a human operator
    20.
    发明授权
    Escalation to a human operator 有权

    公开(公告)号：US10516779B2

    公开(公告)日：2019-12-24

    申请号：US15621923

    申请日：2017-06-13

    Applicant: Google LLC

    Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

    IPC: G10L15/00 ,  H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

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