Abstract:
An electronic apparatus includes: an operation panel configured to display a screen and receive an operation performed by a user; an agent unit configured to, upon receipt of message data from a remote maintenance server on a maintenance service provider side, provide an instruction to display a message screen based on the message data; and a display control unit configured to control the display of a screen on the operation panel and configured to, when the instruction to display the message screen is received while an operation screen is being displayed, display the message screen on the operation panel upon detection of an end of an operation of the operation panel performed by the user.
Abstract:
A network device search system includes an information processing terminal and a network device. The information processing terminal includes a search request unit configured to transmit a search request signal via a network; and a device information display unit configured to display, if notification information is attached to a received response signal, unique information for the network device included in the response signal in association with the notification information. The network device includes an input screen display unit configured to display an input screen in response to reception of the search request signal; and a search request response unit configured to return, when the notification information is input through the input screen, the response signal including the unique information for the network device by attaching the notification information thereto.
Abstract:
A device information providing system includes a main electronic device including: a main-side external communication unit configured to communicate with an information processing device; a main-side inter-device communication unit configured to communicate with a sub-electronic device; a main-side HTTP server configured to provide a main-side page including a Web page of the main electronic device; and a main-side communication control unit configured to: (i) disconnect a main-side normal connection when a connection to a sub-side switching URL is requested by the information processing device while the main-side normal connection is established, and (ii) establish a main-side transfer connection. The sub-electronic device includes: the sub-side inter-device communication unit configured to communicate with the main-side inter-device communication unit and the sub-side HTTP server configured to provide a sub-side page to which the sub-side switching URL used to switch the connection assigned, the sub-side page including a Web page of the sub-electronic device.
Abstract:
Provided are a monitoring system, a monitoring method, and a non-transitory computer-readable storage medium storing a monitoring program whereby it is possible to improve the stability of remote management of an image forming device by means of a remote management system. A monitoring system according to one embodiment is characterized by: acquiring information from a remote management system which remotely manages an image forming device; detecting a failure of the remote management system by analyzing the acquired information; and notifying about the failure of the remote management system which has been detected.
Abstract:
The remote maintenance server includes a processor that operates as a connection inquiry receiving unit that receives an inquiry from the one or more image forming apparatuses, the inquiry inquiring which connection server to connect, a connection destination selecting unit that selects a connection server as a connection destination in response to the inquiry with reference to the connection management table, the connection destination being a connection server having a smaller number of connections, and a connection information reply sending unit that sends, in reply, connection information to an image forming apparatus, which has sent the inquiry, the connection information being an IP address or FQDN of the connection server selected by the connection destination selecting unit.
Abstract:
In a fault management system, each of one or more image forming apparatuses includes an agent unit that transmits, upon occurrence of a fault, a notice that the fault has occurred and service call information indicative of details of the fault to a fault management server. The fault management server includes a manager unit that transmits a reboot command to the agent unit of the image forming apparatus in which the fault has occurred, upon reception of the notice and the service call information from the agent unit of the image forming apparatus in which the fault has occurred. The agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus in which the fault has occurred, according to the reboot command.
Abstract:
A read image capturing system includes a reading device, a read image capturing circuit, and a signature managing circuit. The reading device reads an image from an original document. The read image capturing circuit captures the read image read by the reading device. The signature managing circuit manages a signature image for causing the read image capturing circuit to capture the read image as a signature capturing image for each user. The read image capturing circuit that captures the read image in association with a user who is associated with the signature capturing image by the signature managing circuit, the signature capturing image having a similarity degree with the signature image included in the read image equal to or more than a similarity degree for capture.
Abstract:
An electronic apparatus includes: an operation panel configured to display a screen for a user and receive an operation by the user; a display control unit configured to control display of a screen on the operation panel; and an agent unit configured to control timings of starting and cancelling display of a message screen based on message data received from a remote maintenance server on a maintenance service provider side. The agent unit is further configured to generate reading confirmation data that indicates that a user read the message screen and transmit the reading confirmation data to the remote maintenance server if the operation panel receives an operation by the user for cancelling display of the message screen while the message screen is displayed on the operation panel.
Abstract:
A remote communication control system includes a session relay system that associates a connection established with an image forming apparatus with a connection established with an electronic device located outside a network to which the image forming apparatus belongs, so as to relay a session between the image forming apparatus and the electronic device. When an application is unusable via the session, the session relay system does not relay the session based on a control policy and identification information of the application as a target for the session. The control policy indicates whether which application of the image forming apparatus is usable via the session.
Abstract:
A remote communication system includes an image forming apparatus, an electronic device, a session relay system, and a session management system. The session relay system notifies a first session ID and a second session ID to the session management system. The session management system executes a notification of the first session ID to the electronic device and a notification of the second session ID to the image forming apparatus. The electronic device establishes a connection with the session relay system. The connection uses the first session ID. The image forming apparatus establishes a connection with the session relay system. The connection uses the second session ID. The session relay system relays the session by associating the connection established with the electronic device with the connection established with the image forming apparatus using the first session ID and the second session ID.