公开(公告)号：US20080208988A1

公开(公告)日：2008-08-28

申请号：US11712245

申请日：2007-02-27

Applicant: Joseph F. Khouri ,  Laurent Philonenko ,  Mukul Jain

Inventor： Joseph F. Khouri ,  Laurent Philonenko ,  Mukul Jain

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/00

Abstract: In one embodiment, a method includes detecting, by an automated program, an attempt by a recipient of an email addressed to a plurality of addressees that includes the recipient to send a reply-all email. The automated program rejecting the reply-all email based on a pre-set policy rule that limits a number of reply-all email in a thread. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，一种方法包括通过自动化程序来检测接收者尝试发送寻址到多个收件人的电子邮件，所述收件人包括接收者发送回复全部电子邮件。 自动程序根据限制线程中所有电子邮件数量的预设策略规则拒绝所有电子邮件。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US08645430B2

公开(公告)日：2014-02-04

申请号：US12254305

申请日：2008-10-20

Applicant: Joseph Khouri ,  Sanjeev Kumar ,  Laurent Philonenko ,  Mukul Jain

Inventor： Joseph Khouri ,  Sanjeev Kumar ,  Laurent Philonenko ,  Mukul Jain

IPC: G06F17/30 ,  G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/00

Abstract: In one embodiment, an apparatus for automated generation of subject line content for e-mail messages includes an input operable to receive content data including text-based information corresponding to a body of an e-mail message, a text analyzer including logic operable to analyze received content data, a topic extractor including logic operable to extract topic data in accordance with an output of the text analyzer, a string generator including logic operable to generate subject line data in accordance with an output of the topic extractor, and a message output operable to output a multi-field e-mail message having a body field inclusive of the content data and a subject line field inclusive of generated subject line data.

Abstract translation: 在一个实施例中，用于自动生成电子邮件消息的主题行内容的装置包括可操作以接收包括对应于电子邮件消息主体的基于文本的信息的内容数据的输入，包括可操作以分析 接收到的内容数据，主题提取器，包括可操作以根据文本分析器的输出提取主题数据的逻辑;字符串生成器，包括可操作以根据主题提取器的输出生成主题行数据的逻辑，以及可操作的 以输出具有包含内容数据的主体字段和包含生成的主题行数据的主题字段的多字段电子邮件消息。

公开(公告)号：US08620654B2

公开(公告)日：2013-12-31

申请号：US11880152

申请日：2007-07-20

Applicant: Joseph F. Khouri ,  Laurent Philonenko ,  Mukul Jain ,  Shmuel Shaffer

Inventor： Joseph F. Khouri ,  Laurent Philonenko ,  Mukul Jain ,  Shmuel Shaffer

IPC: G10L15/00

CPC classification number: G11B27/036 ,  G10L2015/088 ,  G11B27/28 ,  H04M3/53383 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/4509 ,  H04M2203/4554

Abstract: A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data.

公开(公告)号：US08290139B2

公开(公告)日：2012-10-16

申请号：US12182743

申请日：2008-07-30

Applicant: Sanjeev Kumar ,  Mukul Jain ,  Laurent Philonenko ,  Joseph Khouri

Inventor： Sanjeev Kumar ,  Mukul Jain ,  Laurent Philonenko ,  Joseph Khouri

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M2203/655

Abstract: In one embodiment, a method includes connecting on a call with a caller and determining if social network information associated with the caller is available. If it is determined that social network information associated with the caller is available, the social network information is obtained and utilized to identify at least a first agent suitable for participating on the call with the caller. The first agent is associated with a call center. The method also includes providing the caller with information that identifies the first agent as being suitable for participating on the call with the caller.

Abstract translation: 在一个实施例中，一种方法包括将呼叫连接到呼叫者并确定与呼叫者相关联的社交网络信息是否可用。 如果确定与呼叫者相关联的社交网络信息可用，则获得社交网络信息并利用其来识别适合于与呼叫者参与呼叫的至少第一代理。 第一个代理与呼叫中心相关联。 该方法还包括向呼叫者提供将第一代理识别为适合于与呼叫者一起参与呼叫的信息。

公开(公告)号：US20120216151A1

公开(公告)日：2012-08-23

申请号：US13031656

申请日：2011-02-22

Applicant: Shantanu Sarkar ,  Laurent Philonenko ,  Cary A. Bran ,  Ali Ebrahimi

Inventor： Shantanu Sarkar ,  Laurent Philonenko ,  Cary A. Bran ,  Ali Ebrahimi

IPC: G06F3/033

CPC classification number: G06F3/04883 ,  G06F1/1616 ,  G06F1/1641 ,  G06F3/017 ,  G06F3/0304 ,  G06F3/0481

Abstract: Techniques and configurations for an apparatus are provided for creating and managing meetings using gestures. Movements of a user's hand in a three-dimensional space are detected. The hand movements in the three-dimensional space are interpreted to identify a gesture intended by the user to set up or manage a meeting among a plurality of persons. An electronic command is generated from the detected gesture to set up or manage the meeting.

Abstract translation: 提供了一种设备的技术和配置，用于使用手势创建和管理会议。 检测到用户的手在三维空间中的移动。 三维空间中的手部动作被解释为识别由用户设想或管理多个人之间的会议的手势。 从检测到的手势产生电子命令以建立或管理会议。

公开(公告)号：US08218753B2

公开(公告)日：2012-07-10

申请号：US12107525

申请日：2008-04-22

Applicant: Joseph Khouri ,  Mukul Jain ,  Laurent Philonenko ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Mukul Jain ,  Laurent Philonenko ,  Sanjeev Kumar

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/42 ,  H04M1/56 ,  H04M15/06

CPC classification number: H04M3/42 ,  H04M3/42068 ,  H04M2203/2044

Abstract: A data processing apparatus is configured for receiving a call comprising multiple callers who are identified in a multi-party caller identification value that is received with the call; retrieving from a database, based on the multi-party caller identification value, information about each of the multiple callers; based on the retrieved information and a collective importance algorithm, determining or selecting one or more call treatment attributes for the call; and processing the call using the one or more call treatment attributes that are determined or selected. For example, a contact center or call center can provide differentiated services based on collective attributes or profiles, or a weighted average priority, of multiple people who are calling together, rather than only taking into account information about a single calling party. Call processing attributes such as priority, queuing, routing, and screen pop-up content, may be selected based on collective data about multiple callers.

Abstract translation: 一种数据处理装置被配置为用于接收包括多个呼叫者的呼叫，所述多个呼叫者被以所述呼叫接收的多方呼叫者识别值中识别; 从数据库检索基于多方呼叫者识别值，关于每个多个呼叫者的信息; 基于所检索的信息和集体重要性算法，确定或选择所述呼叫的一个或多个呼叫处理属性; 以及使用所确定或选择的一个或多个呼叫处理属性来处理呼叫。 例如，联络中心或呼叫中心可以基于共同呼叫的多个人的集体属性或简档或加权平均优先级提供差异化​​服务，而不仅仅考虑关于单个呼叫方的信息。 可以基于关于多个呼叫者的集体数据来选择诸如优先级，排队，路由和屏幕弹出内容的呼叫处理属性。

公开(公告)号：US20090262914A1

公开(公告)日：2009-10-22

申请号：US12107525

申请日：2008-04-22

Applicant: Joseph Khouri ,  Mukul Jain ,  Laurent Philonenko ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Mukul Jain ,  Laurent Philonenko ,  Sanjeev Kumar

IPC: H04M3/42

CPC classification number: H04M3/42 ,  H04M3/42068 ,  H04M2203/2044

Abstract: A data processing apparatus is configured for receiving a call comprising multiple callers who are identified in a multi-party caller identification value that is received with the call; retrieving from a database, based on the multi-party caller identification value, information about each of the multiple callers; based on the retrieved information and a collective importance algorithm, determining or selecting one or more call treatment attributes for the call; and processing the call using the one or more call treatment attributes that are determined or selected. For example, a contact center or call center can provide differentiated services based on collective attributes or profiles, or a weighted average priority, of multiple people who are calling together, rather than only taking into account information about a single calling party. Call processing attributes such as priority, queuing, routing, and screen pop-up content, may be selected based on collective data about multiple callers.

Abstract translation: 一种数据处理装置被配置为用于接收包括多个呼叫者的呼叫，所述多个呼叫者被以所述呼叫接收的多方呼叫者识别值中识别; 从数据库检索基于多方呼叫者识别值，关于每个多个呼叫者的信息; 基于所检索的信息和集体重要性算法，确定或选择所述呼叫的一个或多个呼叫处理属性; 以及使用所确定或选择的一个或多个呼叫处理属性来处理呼叫。 例如，联络中心或呼叫中心可以基于共同呼叫的多个人的集体属性或简档或加权平均优先级提供差异化​​服务，而不仅仅考虑关于单个呼叫方的信息。 可以基于关于多个呼叫者的集体数据来选择诸如优先级，排队，路由和屏幕弹出内容的呼叫处理属性。

公开(公告)号：US20090086943A1

公开(公告)日：2009-04-02

申请号：US11906275

申请日：2007-10-01

Applicant: Mukul Jain ,  Joseph F. Khouri ,  Laurent Philonenko ,  Shmuel Shaffer ,  Paul J. Russell

Inventor： Mukul Jain ,  Joseph F. Khouri ,  Laurent Philonenko ,  Shmuel Shaffer ,  Paul J. Russell

IPC: H04M1/56 ,  H04M3/56

CPC classification number: H04M3/382 ,  H04M3/56

Abstract: A method in one embodiment includes receiving input identifying a plurality of callers within a listening or speaking range of a phone device being used to place a call. The input is then sent over a packet-based network to a server that authenticates and authorizes each of the callers to the call. Following authentication and authorization by the server, a name or caller ID of each of the callers is sent to a destination endpoint device of the call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 一个实施例中的方法包括接收用于标识在用于发出呼叫的电话设备的聆听或说话范围内的多个呼叫者的输入。 然后将输入通过基于分组的网络发送到认证和授权呼叫者的每个呼叫者的服务器。 在服务器进行认证和授权之后，每个呼叫者的姓名或呼叫者ID将被发送到该呼叫的目标端点设备。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。