公开(公告)号：US07072457B2

公开(公告)日：2006-07-04

申请号：US10022164

申请日：2001-12-17

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M3/42

CPC分类号： H04M3/436 ,  H04M3/385 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42348 ,  H04M3/5108 ,  H04M3/533 ,  H04M2201/40 ,  H04M2242/22 ,  H04M2242/30

摘要： A method, system, and program for transferring a call to a backup according to call context are provided. A context for a call from a caller to an intended callee is detected. An intended party backup profile is accessed that indicates multiple backup parties designated by the intended callee. At least one backup party is automatically selected from among the multiple backup parties according to the context for the call. The call may be automatically forwarded to at least one backup party if the intended callee has currently elected to forward calls. Alternatively, after detecting that the intended callee is unavailable, the call may be automatically transferred to at least one backup party.

公开(公告)号：US06996216B2

公开(公告)日：2006-02-07

申请号：US10022159

申请日：2001-12-17

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M15/00

CPC分类号： G06Q30/02 ,  G06Q20/3674

摘要： A method, system, and program for compensating recipients of calls are provided. A request to bill a caller a tariff for a call is initiated, wherein the caller originates the call. The caller is prompted to accept payment of the tariff to receive access to a destination line during the call. Responsive to negotiating for the payment of the tariff from the caller, the caller is connected with the destination line, such that the caller pays for access to the destination line. In particular, the caller may pay for access to a particular callee at the destination line.

公开(公告)号：US08630403B2

公开(公告)日：2014-01-14

申请号：US13416531

申请日：2012-03-09

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M5/00 ,  H04M3/00

CPC分类号： H04M3/523 ,  H04M3/385

摘要： A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second caller answering the question, the second caller is awarded an advancement token for storage in association with an authenticated identifier for the second caller in a caller profile for redemption by the second caller for a value selected by the second caller.

摘要翻译： 发布在呼叫中心的保持队列中等待的多个呼叫者中的第一呼叫者的问题。 响应于来自多个呼叫者的第二呼叫者表示准备回答该问题，第一呼叫者与第二呼叫者连接。 响应于第二呼叫者回答该问题，第二呼叫者被授予用于与主叫用户简档中的第二呼叫者的认证标识符相关联的用于存储的提前令牌，用于由第二呼叫者为由第二呼叫者选择的值进行兑换。

公开(公告)号：US08588384B2

公开(公告)日：2013-11-19

申请号：US13368066

申请日：2012-02-07

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M15/00

CPC分类号： H04M15/48 ,  C09K8/68 ,  C09K2208/26 ,  C09K2208/30 ,  H04M3/382 ,  H04M3/4211 ,  H04M15/08 ,  H04M15/73 ,  H04M15/765 ,  H04M15/77 ,  H04M15/80 ,  H04M15/90 ,  H04M2203/1058 ,  H04M2203/6009 ,  H04M2203/6045 ,  H04M2203/6054 ,  H04M2215/0152 ,  H04M2215/0156 ,  H04M2215/016 ,  H04M2215/0168 ,  H04M2215/68 ,  H04M2215/7072 ,  H04M2215/724 ,  H04M2215/7254

摘要： A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.

公开(公告)号：US08054957B2

公开(公告)日：2011-11-08

申请号：US12030746

申请日：2008-02-13

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M15/00

CPC分类号： H04M15/765 ,  H04L12/66 ,  H04M3/42042 ,  H04M3/42059 ,  H04M15/00 ,  H04M15/09 ,  H04M15/68 ,  H04M15/7652 ,  H04M15/77 ,  H04M2215/0196 ,  H04M2215/32 ,  H04M2215/66 ,  H04M2215/724 ,  H04M2215/7245 ,  H04M2215/7254

摘要： A trusted telephone network, including at least one service provider, receives a request for service from an origin device. The origin device is associated with a line number to be billed for according to a line subscriber billing plan. An identity of a caller requesting the service from the origin device is authenticated. Then, a billing plan associated with the authenticated caller identity is accessed and utilized to replace or supplement the line subscriber billing plan, such that billing for service provided at an origin device is specified according to the caller currently utilizing the origin device.

摘要翻译： 包括至少一个服务提供商的可信电话网络从原始设备接收服务请求。 原始设备与根据线路订户计费计划要计费的行号相关联。 从原始设备请求服务的呼叫者的身份被认证。 然后，与认证的呼叫者身份相关联的计费计划被访问并用于替换或补充线路用户计费计划，使得根据当前使用原始设备的呼叫者指定在原始设备处提供的服务的计费。

公开(公告)号：US07839989B2

公开(公告)日：2010-11-23

申请号：US11554269

申请日：2006-10-30

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M1/56

CPC分类号： H04M3/436 ,  H04M3/2281 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/4211 ,  H04M2201/40 ,  H04M2242/22

摘要： Methods, systems, and products for informing a caller of a callee identity are disclosed that include: detecting a call receipt condition from a destination device at a trusted telephone network; brokering a connection between said destination device and an external server enabled to perform a callee identity authentication service; and responsive to receiving, from said external server, an authenticated callee identity of a callee utilizing said destination device, transferring said authenticated callee identity to an origin device, such that a caller initiating said call at said origin device is informed of an identity of a party answering said call.

摘要翻译： 公开了用于通知呼叫者被叫方身份的方法，系统和产品，其包括：在可信电话网络处从目的地设备检测呼叫接收条件; 中介所述目的地设备和能够执行被叫认证认证服务的外部服务器之间的连接; 并且响应于从所述外部服务器接收使用所述目的地设备的被认证的被呼叫者身份，将所述被认证的被叫方身份传送到原始设备，使得在所述原始设备处发起所述呼叫的呼叫者被通知一个 电话接听电话。

公开(公告)号：US07486779B2

公开(公告)日：2009-02-03

申请号：US10015267

申请日：2001-12-12

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M1/64

CPC分类号： H04M15/06 ,  H04M1/271 ,  H04M1/56 ,  H04M1/57 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2242/22

摘要： A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

摘要翻译： 提供了一种用于原始设备启动的被叫方识别的方法，系统和程序。 在原始设备处，从目的设备检测被叫方的话音发声。 在原始设备处识别与语音话语相关联的被叫者身份，使得被呼叫者身份作为呼叫的被呼叫者的认证身份被发送。 呼叫者可以选择是否继续呼叫，取决于被叫方身份是否可取。 此外，中间设备可以接收被叫方身份，并根据被叫方身份指定呼叫期间可用的服务。

公开(公告)号：US07221738B2

公开(公告)日：2007-05-22

申请号：US10617066

申请日：2003-07-10

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M1/64

CPC分类号： H04M15/06 ,  H04M1/271 ,  H04M1/56 ,  H04M1/57 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2242/22

摘要： A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

摘要翻译： 提供了一种用于原始设备启动的被叫方识别的方法，系统和程序。 在原始设备处，从目的设备检测被叫方的话音发声。 在原始设备处识别与语音话语相关联的被叫者身份，使得被呼叫者身份作为呼叫的被呼叫者的认证身份被发送。 呼叫者可以选择是否继续呼叫，取决于被叫方身份是否可取。 此外，中间设备可以接收被叫方身份，并根据被叫方身份指定呼叫期间可用的服务。

公开(公告)号：US07155412B2

公开(公告)日：2006-12-26

申请号：US10022611

申请日：2001-12-17

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： G09Q40/00

CPC分类号： G06Q30/04 ,  G06Q20/102 ,  G06Q20/40 ,  G06Q40/00

摘要： A method, system, and program for billing a caller for use of an origin device are provided. Usage, of at least one measurable element of a telephony device by an identified individual, is tracked, where the identified individual is distinct from an owner of the origin telephony device. A tariff for the tracked usage is transferred to an intermediary device. The intermediary device charges the tariff according to a billing plan for the identified individual, such that the owner is compensated for use of at least one measurable element of the owner's telephony device. Measurable elements may include the time the telephony device is in the identified individual's possession, the battery usage, and usage of the address book.

公开(公告)号：US07245716B2

公开(公告)日：2007-07-17

申请号：US10015382

申请日：2001-12-12

申请人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M5/00 ,  H04M3/00 ,  H04M11/00

CPC分类号： H04M3/523 ,  H04M3/385

摘要： A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.

摘要翻译： 提供了一种用于允许呼叫者在保持队列内调整位置的方法，系统和程序。 检测到在等待保持队列时由呼叫者获得的提前令牌。 根据呼叫者的认证标识符，提前令牌在呼叫者的未来呼叫中存储以用于兑换，其中未来的兑换令牌的兑换将导致等待位置的调整。 特别地，呼叫保持队列中的呼叫者可以通过回答由呼叫保持队列中的其他呼叫者提出的问题来获得提前令牌，其中以使得其他呼叫者不需要代表的额外援助的方式回答问题。 此外，呼叫者可以在等待当前保持队列中兑换先前保持队列中获得的提前令牌，其中根据呼叫者标识可跨多个呼叫中心访问可兑换提前令牌。