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公开(公告)号：US20100125853A1
公开(公告)日：2010-05-20
申请号：US12273419
申请日：2008-11-18
IPC分类号： G06F9/46
CPC分类号： H04L43/0876 , G06F9/54 , G06F9/542 , G06F11/0703 , G06F11/079 , H04L43/00 , H04L43/08 , H04L43/16 , H04L67/32
摘要： A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment.
摘要翻译： 公开了一种用于在应用之间交换的警报消息的自适应处理的方法和系统。 该系统可以包括耦合到多个应用的诊断引擎。 可以监视多个应用警报消息以确定警报是否超过预定阈值。 如果超过阈值数量的警报消息，则可以确定基于接口的诊断代码的接口状态。 可以调整接口的查询值。 基于警报消息的增加量，可以指示不同的动作。 可能会通知应用程序界面的管理员或与界面相关的设备来维修设备。
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公开(公告)号：US08504319B2
公开(公告)日：2013-08-06
申请号：US12891845
申请日：2010-09-28
CPC分类号： H04L43/50
摘要： Methods, systems, and products maintain reflective maintenance records for a network. Test results are mirrored from different testing applications to a centralized testing database. The test results are associated to circuit identifiers. A work order is received that identifies trouble associated with a customer. A circuit identifier associated with the customer is retrieved and, prior to performing a test of a circuit to resolve the trouble, the centralized testing database is queried for the circuit identifier. A test result associated with the circuit identifier is retrieved and the work order is updated with the test result.
摘要翻译： 方法，系统和产品维护网络的反射性维护记录。 测试结果从不同的测试应用程序镜像到集中的测试数据库。 测试结果与电路标识符相关。 收到一个工作单，用于识别与客户相关的问题。 检索与客户相关联的电路标识符，并且在进行电路测试以解决故障之前，查询电路标识符的集中式测试数据库。 检索与电路标识符相关的测试结果，并用测试结果更新工作顺序。
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13.发明授权公开(公告)号：US07933212B2
公开(公告)日：2011-04-26
申请号：US12247681
申请日：2008-10-08
IPC分类号： G06F11/00
CPC分类号： H04L41/0631 , H04L41/08 , H04L41/12 , H04L41/5074
摘要： Example methods and apparatus to diagnose enhanced interior gateway routing protocol (EIGRP) problems in networks are disclosed. A disclosed example method to identify whether an EIGRP problem is present in a network comprises automatically performing one or more tests of one or more routers of the network in response to a submitted trouble ticket, processing results of the one or more tests to automatically identify whether the EIGRP problem is present in the network, and automatically assigning the trouble ticket to a work center when the EIGRP problem is present in the network.
摘要翻译： 公开了用于诊断网络中增强型内部网关路由协议（EIGRP）问题的示例方法和装置。 用于识别网络中是否存在EIGRP问题的公开的示例方法包括响应于所提交的故障单自动执行网络的一个或多个路由器的一个或多个测试，处理一个或多个测试的结果以自动识别是否 网络中存在EIGRP问题，当网络中存在EIGRP问题时，自动将故障单分配给工作中心。
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公开(公告)号：US20100067384A1
公开(公告)日：2010-03-18
申请号：US12209741
申请日：2008-09-12
IPC分类号： G01R31/08
CPC分类号： H04L65/1076 , H04L41/5009 , H04L41/5074 , H04L41/5087
摘要： Example methods and apparatus to diagnose outbound voice over Internet protocol (VoIP) services are disclosed. An example method comprises monitoring activity in a first VoIP network to determine a first value representative of a peak number of communication sessions concurrently active between a second VoIP network and a public switched telephone network via the first VoIP network, and comparing the first value to a threshold to determine whether to automatically close a trouble ticket submitted against the first VoIP network.
摘要翻译： 公开了通过互联网协议（VoIP）服务诊断出站语音的示例方法和装置。 示例性方法包括监视第一VoIP网络中的活动以确定表示经由第一VoIP网络在第二VoIP网络和公共交换电话网络之间同时活动的通信会话的峰值数量的第一值，并将第一值与 确定是否自动关闭针对第一个VoIP网络提交的故障单的阈值。
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公开(公告)号：US20120078565A1
公开(公告)日：2012-03-29
申请号：US12891845
申请日：2010-09-28
CPC分类号： H04L43/50
摘要： Methods, systems, and products maintain reflective maintenance records for a network. Test results are mirrored from different testing applications to a centralized testing database. The test results are associated to circuit identifiers. A work order is received that identifies trouble associated with a customer. A circuit identifier associated with the customer is retrieved and, prior to performing a test of a circuit to resolve the trouble, the centralized testing database is queried for the circuit identifier. A test result associated with the circuit identifier is retrieved and the work order is updated with the test result.
摘要翻译： 方法，系统和产品维护网络的反射性维护记录。 测试结果从不同的测试应用程序镜像到集中的测试数据库。 测试结果与电路标识符相关。 收到一个工作单，用于识别与客户相关的问题。 检索与客户相关联的电路标识符，并且在执行电路测试以解决故障之前，查询电路标识符的集中式测试数据库。 检索与电路标识符相关的测试结果，并用测试结果更新工作顺序。
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公开(公告)号：US20100125886A1
公开(公告)日：2010-05-20
申请号：US12272980
申请日：2008-11-18
IPC分类号： H04N7/173
CPC分类号： H04L41/0869 , H04L65/1016 , H04L65/1043 , H04L65/4076 , H04L65/80
摘要： A system that incorporates teachings of the present disclosure may include, for example, a controller to automatically check lower level layer test results of an IPTV or iTV network, automatically retrieve inventory data from an inventory system, automatically retrieve a Layer 4 data from a live router by executing a show Class of Service (COS) interface command, automatically compare a COS value with a value from the inventory system to determine a mismatch, and automatically create an alert if the mismatch exists. Other embodiments are disclosed.
摘要翻译： 结合本公开的教导的系统可以包括例如自动检查IPTV或iTV网络的较低级别测试结果的控制器，自动从库存系统检索库存数据，从现场系统自动检索第4层数据 路由器通过执行显示服务等级（COS）接口命令，自动将COS值与库存系统中的值进行比较，以确定不匹配，并且如果不匹配存在则自动创建警报。 公开了其他实施例。
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17.发明申请METHODS AND APPARATUS TO DIAGNOSE ENHANCED INTERIOR GATEWAY ROUTING PROTOCOL PROBLEMS IN NETWORKS 有权网络中增强内部网关路由协议问题的方法和设备公开(公告)号：US20100085879A1
公开(公告)日：2010-04-08
申请号：US12247681
申请日：2008-10-08
IPC分类号： G06F11/30
CPC分类号： H04L41/0631 , H04L41/08 , H04L41/12 , H04L41/5074
摘要： Example methods and apparatus to diagnose enhanced interior gateway routing protocol (EIGRP) problems in networks are disclosed. A disclosed example method to identify whether an EIGRP problem is present in a network comprises automatically performing one or more tests of one or more routers of the network in response to a submitted trouble ticket, processing results of the one or more tests to automatically identify whether the EIGRP problem is present in the network, and automatically assigning the trouble ticket to a work center when the EIGRP problem is present in the network.
摘要翻译： 公开了用于诊断网络中增强型内部网关路由协议（EIGRP）问题的示例方法和装置。 用于识别网络中是否存在EIGRP问题的公开的示例方法包括响应于所提交的故障单自动执行网络的一个或多个路由器的一个或多个测试，处理一个或多个测试的结果以自动识别是否 网络中存在EIGRP问题，当网络中存在EIGRP问题时，自动将故障单分配给工作中心。
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公开(公告)号：US07956737B2
公开(公告)日：2011-06-07
申请号：US12343876
申请日：2008-12-24
申请人： Zhiqiang Qian , I-Cheng Steve Hsu , Lori Keighron , Jackson Liu , Daniel McMillan , Timothy Plattner , Michael John Zinnikas
发明人： Zhiqiang Qian , I-Cheng Steve Hsu , Lori Keighron , Jackson Liu , Daniel McMillan , Timothy Plattner , Michael John Zinnikas
IPC分类号： G08B23/00 , G06F15/173 , G06F3/00
CPC分类号： G06Q10/00 , H04L41/0631 , H04L41/507 , H04L41/5074
摘要： Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.
摘要翻译： 麻烦门票管理通过参与各种外部故障票务系统自动化现有的制度运作流程。 这些系统将相关的报警事件，故障分析结果和故障单信息提供给特定的机构网络。 相关的报警提要，包括故障单信息，相关并发送到机构故障单管理系统。 处理报警并创建补救单。 补救机票与机构故障单管理系统的补救机票进行互动。 这些补救门票与维修平台门票保持一致。
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公开(公告)号：US20100156623A1
公开(公告)日：2010-06-24
申请号：US12343876
申请日：2008-12-24
申请人： Zhiqiang Qian , I-Cheng Steve Hsu , Lori Keighron , Jackson Liu , Daniel McMillan , Timothy Plattner , Michael John Zinnikas
发明人： Zhiqiang Qian , I-Cheng Steve Hsu , Lori Keighron , Jackson Liu , Daniel McMillan , Timothy Plattner , Michael John Zinnikas
CPC分类号： G06Q10/00 , H04L41/0631 , H04L41/507 , H04L41/5074
摘要： Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.
摘要翻译： 麻烦门票管理通过参与各种外部故障票务系统自动化现有的制度运作流程。 这些系统将相关的报警事件，故障分析结果和故障单信息提供给特定的机构网络。 相关的报警提要，包括故障单信息，相关并发送到机构故障单管理系统。 处理报警并创建补救单。 补救机票与机构故障单管理系统的补救机票进行互动。 这些补救门票与维修平台门票保持一致。
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公开(公告)号：US07663479B1
公开(公告)日：2010-02-16
申请号：US11312402
申请日：2005-12-21
申请人： Paritosh Bajpay , Roberta Bienfait , Ginny Cast , Wan-Ping Chiang , Kim Hanechak , Jackson Liu , Denise Stokes
发明人： Paritosh Bajpay , Roberta Bienfait , Ginny Cast , Wan-Ping Chiang , Kim Hanechak , Jackson Liu , Denise Stokes
CPC分类号： G08B25/08
摘要： An automated security infrastructure is disclosed that includes security agents that are designed to analyze security issues. The security agents process events received from event-messages, and records data associated with a security issue in a ticket. Security and management personnel are kept informed based on notification subscription lists. Assigned security personnel's progress in resolving outstanding security issues is monitored until those issues are resolved.
摘要翻译： 公开了一种自动安全基础设施，其中包括旨在分析安全问题的安全代理。 安全代理程序处理从事件消息接收到的事件，并在故障单中记录与安全问题相关联的数据。 根据通知订阅清单，随时通知安全和管理人员。 分配安全人员在解决悬而未决的安全问题方面取得的进展，直到这些问题得到解决。
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