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11.发明公开公开(公告)号：US20240281706A1
公开(公告)日：2024-08-22
申请号：US18242691
申请日：2023-09-06
Inventor： Duane Lee Marzinzik , Matthew Mifflin , Trystan Bates-Maricle , Ryan Jewell
CPC classification number: G06N20/00 , G06F16/3344 , G10L13/02 , G10L15/063 , G10L15/1815 , G10L15/22 , G10L15/30
Abstract: Techniques for improving automated communication system responses are disclosed herein. An exemplary computer-implemented method may include receiving a user query from a user; and determining, by executing a machine learning (ML) chatbot, a stylistic scheme and a contextual scheme for a response to the user query, wherein the ML chatbot is trained with a plurality of training user queries as inputs to generate a plurality of training responses as outputs. The exemplary computer-implemented method may further include generating, by executing the ML chatbot, the response to the user query that is articulated in accordance with the stylistic scheme and the contextual scheme. The exemplary computer-implemented method may further include causing the response to be conveyed to the user.
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公开(公告)号：US20230036906A1
公开(公告)日：2023-02-02
申请号：US17870084
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for identifying entities may include, during a voice communication with a caller via a caller device, sending to the caller device a first voice prompt that asks the caller to identify a particular entity, receiving from the caller device caller input data indicative of a voice response of the caller, and analyzing the caller input data to determine a set of words spoken by the caller. The method may also include, for each segment of two or more segments of the set of words, determining a level of string matching between the segment and a corresponding segment in a record stored in a database, determining, and based upon the levels of string matching, a level of match certainty for the particular entity from among at least three possible levels of match certainty, and/or selecting, based upon the level of match certainty, a pathway of the algorithmic dialog.
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公开(公告)号：US20230025655A1
公开(公告)日：2023-01-26
申请号：US17870081
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for facilitating user interactions with a social network platform may include receiving user input data indicative of a voice input of a user, determining, by processing the user input data using one or more natural language processing models, one or more intents of the user, generating, based upon the one or more intents of the user, one or more voice messages, and/or providing the one or more voice messages to a personal voice assistant configured to communicate with the social network platform.
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公开(公告)号：US10402907B2
公开(公告)日：2019-09-03
申请号：US13763231
申请日：2013-02-08
Applicant: State Farm Mutual Automobile Insurance Company , Benjamin F. Bowne , Jufeng “James” Peng , Nicholas R. Baker , Duane Lee Marzinzik , Matthew Eric Riley, Sr. , Nick U. Christopulos , Brian Mark Fields , J Lynn Wilson , Bryan T. Wilkerson , David W. Thurber
Inventor： Benjamin F. Bowne , Jufeng “James” Peng , Nicholas R. Baker , Duane Lee Marzinzik , Matthew Eric Riley, Sr. , Nick U. Christopulos , Brian Mark Fields , J Lynn Wilson , Bryan T. Wilkerson , David W. Thurber
IPC: G06Q40/00 , G06Q40/08 , G06Q10/06 , G06Q10/08 , B60W40/09 , G06Q40/04 , G07C5/08 , H04W4/04 , G01S19/13 , G06Q30/02 , G07C5/00 , H04W4/02 , G01C21/36 , H04W4/40 , H04L29/08
Abstract: A method for determining a vehicle insurance premium for a period of time based at least in part on collected vehicle operation data, wherein a remote computer receives the collected vehicle operation data from a mobile device and calculates an insurance premium based at least in part on the collected vehicle operation data. A method for determining a vehicle insurance premium for a period of time based at least in part on collected vehicle operation data, wherein a server receives collected vehicle operation data, a database stores the collected vehicle operation data, and a rating engine determines a vehicle insurance premium based at least in part on collected vehicle operation data.
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15.发明申请公开(公告)号：US20170132713A1
公开(公告)日：2017-05-11
申请号：US15414268
申请日：2017-01-24
Inventor： Benjamin F. Bowne , Jufeng "James" Peng , Nicholas R. Baker , Duane Lee Marzinzik , Matthew Eric Riley , Nick U. Christopulos , Brian Mark Fields , J Lynn Wilson , Brian T. Wilkerson , David W. Thurber
Abstract: A method for providing vehicle operation data to a remote computer or server for calculation of a vehicle insurance premium for a period of time based at least in part on collected vehicle operation data, wherein the method includes steps of: collecting vehicle operation data via a mobile device while the mobile device is associated with an operating vehicle, wherein the vehicle operation data has insurance risk predictive power; and transmitting the collected vehicle operation data from the mobile device to a remote computer. The remote computer or server receives collected vehicle operation data, stores the collected vehicle operation data in a database, a determines a vehicle insurance premium via a rating engine based at least in part on collected vehicle operation data.
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Patent Agency Ranking
16.发明申请Methods Using a Mobile Device to Provide Data for Insurance Premiums to a Remote Computer 审中-公开使用移动设备向远程计算机提供保险费数据的方法公开(公告)号：US20150170290A1
公开(公告)日：2015-06-18
申请号：US14630808
申请日：2015-02-25
Inventor： Benjamin F. Bowne , Jufeng "James" Peng , Nicholas R. Baker , Duane Lee Marzinzik , Matthew Eric Riley , Nick U. Christopulos , Brian Mark Fields , J. Lynn Wilson , Bryan T. Wilkerson , David W. Thurber
IPC: G06Q40/08
Abstract: A method for providing vehicle operation data to a remote computer or server for calculation of a vehicle insurance premium for a period of time based at least in part on collected vehicle operation data, wherein the method includes steps of: collecting vehicle operation data via a mobile device while the mobile device is associated with an operating vehicle, wherein the vehicle operation data has insurance risk predictive power; and transmitting the collected vehicle operation data from the mobile device to a remote computer. The remote computer or server receives collected vehicle operation data, stores the collected vehicle operation data in a database, a determines a vehicle insurance premium via a rating engine based at least in part on collected vehicle operation data.
Abstract translation: 一种用于至少部分地基于收集的车辆操作数据向远程计算机或服务器提供车辆操作数据一段时间的计算车辆保险费的方法，其中所述方法包括以下步骤：经由移动站收集车辆操作数据 所述移动设备与操作车辆相关联，其中所述车辆操作数据具有保险风险预测能力; 以及将所收集的车辆操作数据从所述移动设备发送到远程计算机。 远程计算机或服务器接收收集的车辆操作数据，将收集的车辆操作数据存储在数据库中，至少部分地基于收集的车辆操作数据，经由评级引擎来确定车辆保险费。
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17.发明申请公开(公告)号：US20130151288A1
公开(公告)日：2013-06-13
申请号：US13763050
申请日：2013-02-08
Inventor： Benjamin F. Bowne , Jufeng "James" Peng , Nicholas R. Baker , Duane Lee Marzinzik , Matthew Eric Riley, SR. , Nick U. Christopulos , Brian Mark Fields , J Lynn Wilson , Bryan T. Wilkerson , David W. Thurber
IPC: G06Q40/08
CPC classification number: G06Q40/08 , B60W40/09 , G01C21/3676 , G01C21/3697 , G01S19/13 , G06Q10/0639 , G06Q10/0833 , G06Q30/0283 , G06Q40/04 , G07C5/008 , G07C5/08 , G07C5/0858 , H04L67/12 , H04W4/026 , H04W4/046
Abstract: A method for providing vehicle operation data to a remote computer or server for calculation of a vehicle insurance premium for a period of time based at least in part on collected vehicle operation data, wherein the method includes steps of: collecting vehicle operation data via a mobile device while the mobile device is associated with an operating vehicle, wherein the vehicle operation data has insurance risk predictive power; and transmitting the collected vehicle operation data from the mobile device to a remote computer. The remote computer or server receives collected vehicle operation data, stores the collected vehicle operation data in a database, a determines a vehicle insurance premium via a rating engine based at least in part on collected vehicle operation data.
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公开(公告)号：US20250126203A1
公开(公告)日：2025-04-17
申请号：US18985670
申请日：2024-12-18
Inventor： Duane Lee Marzinzik , Matthew Mifflin , Gregory D. Carter , Eric R. Moore , Harsh Lalwani , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G06F3/16 , G06F40/35 , G10L15/04 , G10L15/18 , G10L15/183 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/63 , H04L51/52 , H04M3/42
Abstract: A method for facilitating reviews of caller interactions with an intelligent voice interface may include receiving raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls, determining, by processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls, generating one or more event labels indicative of one or more events associated with the one or more voice calls, and causing a user interface to be presented on a display device. The user interface may enable a user to (i) listen to the raw voice data, (ii) view the one or more intents, and/or (iii) view the one or more event labels.
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公开(公告)号：US20250088590A1
公开(公告)日：2025-03-13
申请号：US18932373
申请日：2024-10-30
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory Dwayne Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G06F3/16 , G06F40/35 , G10L15/04 , G10L15/18 , G10L15/183 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/63 , H04L51/52 , H04M3/42
Abstract: In a method for handling out-of-sequence caller dialog, an intelligent voice interface is configured to lead callers through pathways of an algorithmic dialog that includes available voice prompts for requesting different types of caller information. The method may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, without having first provided to the caller device any voice prompt that requests a first type of caller information, and determining, by processing the caller input data, that the voice input includes caller information of the first type. The method also includes after determining that the voice input includes the caller information of the first type, bypassing one or more voice prompts, of the available voice prompts, that request the first type of caller information.
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公开(公告)号：US12212712B2
公开(公告)日：2025-01-28
申请号：US17870076
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G06F3/16 , G06F40/35 , G10L15/04 , G10L15/18 , G10L15/183 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/63 , H04L51/52 , H04M3/42
Abstract: A method for facilitating reviews of caller interactions with an intelligent voice interface may include receiving raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls, determining, by processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls, generating one or more event labels indicative of one or more events associated with the one or more voice calls, and causing a user interface to be presented on a display device. The user interface may enable a user to (i) listen to the raw voice data, (ii) view the one or more intents, and/or (iii) view the one or more event labels.
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