公开(公告)号：US08379808B2

公开(公告)日：2013-02-19

申请号：US12125432

申请日：2008-05-22

申请人： Te-Kai Liu ,  Kiyoshi Maruyama

发明人： Te-Kai Liu ,  Kiyoshi Maruyama

IPC分类号： H04M1/64

CPC分类号： H04M3/4938 ,  H04M3/42068

摘要： The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.

摘要翻译： 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫，而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理（IRA）标识符。 向用户呈现服务标识符的菜单。 然后，系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址，并与相关联的IRA建立会话。 完成此操作后，会话中会发生与相关IRA的双向通信。 在此通信中，IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。

公开(公告)号：US07941332B2

公开(公告)日：2011-05-10

申请号：US11342421

申请日：2006-01-30

申请人： Te-Kai Liu ,  Danny Nan Tang

发明人： Te-Kai Liu ,  Danny Nan Tang

IPC分类号： G06F17/30

CPC分类号： G06F9/5083 ,  G06F2209/5019 ,  G06Q10/063

摘要： An apparatus, system, and method are disclosed for modeling and optimizing an enterprise application system. The apparatus, in one embodiment, is configured to determine the system processing capacity and workload characteristics. The apparatus is further configured to determine optimization parameters, including the system processor utilization, minimum job acquiring rates for data entry points of the system, and software component multi-parallelism recommendations. A method is disclosed, in one embodiment, to report the optimization parameters and to implement the optimization parameters within the system during run-time.

摘要翻译： 公开了一种用于建模和优化企业应用系统的装置，系统和方法。 在一个实施例中，该装置被配置为确定系统处理能力和工作负载特性。 该装置还被配置为确定优化参数，包括系统处理器利用率，系统的数据输入点的最小作业获取速率以及软件组件多并行性建议。 在一个实施例中公开了一种在运行期间报告优化参数并在系统内实现优化参数的方法。

公开(公告)号：US20080285728A1

公开(公告)日：2008-11-20

申请号：US12125432

申请日：2008-05-22

申请人： Te-Kai Liu ,  Kiyoshi Maruyama

发明人： Te-Kai Liu ,  Kiyoshi Maruyama

IPC分类号： H04M1/64

CPC分类号： H04M3/4938 ,  H04M3/42068

摘要： The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.

摘要翻译： 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫，而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理（IRA）标识符。 向用户呈现服务标识符的菜单。 然后，系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址，并与相关联的IRA建立会话。 完成此操作后，会话中会发生与相关IRA的双向通信。 在此通信中，IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。

公开(公告)号：US20120250849A1

公开(公告)日：2012-10-04

申请号：US13523289

申请日：2012-06-14

申请人： Te-Kai Liu ,  Kiyoshi Maruyama

发明人： Te-Kai Liu ,  Kiyoshi Maruyama

IPC分类号： H04M3/00

CPC分类号： H04M3/4938 ,  H04M3/42068

摘要： The present invention relates to managing connections between one or more data network interfaces and one or more phone interfaces. In one embodiment, a manager process, running on a computer system receives one or more telephone calls from one or more users over one of the phone interfaces and then accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The manager process looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. A two-way communication with the associated IRA occurs during the session.

摘要翻译： 本发明涉及管理一个或多个数据网络接口与一个或多个电话接口之间的连接。 在一个实施例中，在计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫，然后访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理（IRA）标识符。 向用户呈现服务标识符的菜单。 管理者进程查找与用户从菜单中选择的服务标识相关联的其中一个IRA的代理地址，并与相关联的IRA建立会话。 在会话期间发生与相关IRA的双向通信。

公开(公告)号：US07379539B2

公开(公告)日：2008-05-27

申请号：US10917550

申请日：2004-08-12

申请人： Te-Kai Liu ,  Kiyoshi Maruyama

发明人： Te-Kai Liu ,  Kiyoshi Maruyama

IPC分类号： H04M1/64

CPC分类号： H04M3/4938 ,  H04M3/42068

摘要： The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.

摘要翻译： 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫，而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理（IRA）标识符。 向用户呈现服务标识符的菜单。 然后，系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址，并与相关联的IRA建立会话。 完成此操作后，会话中会发生与相关IRA的双向通信。 在此通信中，IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。

公开(公告)号：US20060155562A1

公开(公告)日：2006-07-13

申请号：US11034253

申请日：2005-01-13

申请人： Makoto Kano ,  Akio Koide ,  Te-Kai Liu ,  Bala Ramachandran

发明人： Makoto Kano ,  Akio Koide ,  Te-Kai Liu ,  Bala Ramachandran

IPC分类号： G06Q99/00 ,  G07G1/00 ,  G06F17/30

CPC分类号： G06Q10/04 ,  G06Q10/06 ,  G06Q10/06375 ,  G06Q10/0639 ,  G06Q10/067

摘要： A system and method for analyzing and managing business performance by designing and evaluating the performance of a business process model comprising a flow of business tasks and artifact sources that generate business artifacts. Business processes may be parsed to identify transformation opportunities meeting transformation conditions specified in a transformation knowledge. One or more identified transformation opportunities may be adopted, and parts of the process may be transformed according to transformation rules specified in a transformation knowledge. Analytics and computer simulation may be employed to evaluate business performance metrics of each of said transformed business processes. Iterative changes may be made to said business processes to manage business performance, reiterating transformation and evaluation steps until a satisfactory business process model is obtained. The resulting output is finally produced as a business process model in machine-readable format and can be deployed to a business environment.

摘要翻译： 通过设计和评估业务流程模型的性能来分析和管理业务绩效的系统和方法，包括生成业务工件的业务任务流和工件源。 业务流程可能被解析为识别转换知识中规定的转换条件的转换机会。 可以采用一个或多个识别的转换机会，并且可以根据变换知识中指定的转换规则来转换部分过程。 可以使用分析和计算机模拟来评估每个所述变换的业务流程的业务绩效指标。 可以对所述业务流程进行迭代变更以管理业务绩效，重申转换和评估步骤，直到获得令人满意的业务流程模型。 最终产生的产品最终以机器可读格式生成为业务流程模型，并可部署到业务环境中。

公开(公告)号：US06484263B1

公开(公告)日：2002-11-19

申请号：US09239322

申请日：1999-01-28

申请人： Te-Kai Liu

发明人： Te-Kai Liu

IPC分类号： G06F713201

CPC分类号： H04L63/083 ,  G06F21/31 ,  G06F21/41 ,  H04L63/104

摘要： Disclosed is a system and method for accessing password-protected Web sites through Web browsers without manually supplying username and password by users. A browser maintains, for each user, one user security profile which stores the URLs and the corresponding login username and password. When the browser receives a username-password challenge from a Web server, instead of immediately prompting the user for such information, the browser first searches the user security profile for the URL the challenge is received from. If a match is found, the browser sends the challenging Web server the username and password that is associated with the matched URL. Thus the user does not have to manually supply the username and password once the triple of (URL, username, password) is stored in the user security profile. This feature is especially valuable for users of voice browsers and phone browsers.

摘要翻译： 公开了一种通过Web浏览器访问受密码保护的网站而不用户手动提供用户名和密码的系统和方法。 浏览器为每个用户维护一个存储URL的用户安全配置文件和相应的登录用户名和密码。 当浏览器从Web服务器接收到用户名密码挑战时，浏览器首先从用户安全性配置文件中查找接收到的质询的URL，而不是立即提示用户提供此类信息。 如果找到匹配项，浏览器会向具有挑战性的Web服务器发送与匹配的URL相关联的用户名和密码。 因此，一旦三分之一（URL，用户名，密码）存储在用户安全性配置文件中，用户就不需要手动提供用户名和密码。 此功能对于语音浏览器和手机浏览器的用户尤其有用。

公开(公告)号：US20080208660A1

公开(公告)日：2008-08-28

申请号：US12058122

申请日：2008-03-28

申请人： Makoto Kano ,  Akio Koide ,  Te-Kai Liu ,  Bala Ramachandran

发明人： Makoto Kano ,  Akio Koide ,  Te-Kai Liu ,  Bala Ramachandran

IPC分类号： G06Q10/00

CPC分类号： G06Q10/04 ,  G06Q10/06 ,  G06Q10/06375 ,  G06Q10/0639 ,  G06Q10/067

摘要： A system and method for analyzing and managing business performance by designing and evaluating the performance of a business process model comprising a flow of business tasks and artifact sources that generate business artifacts. Business processes may be parsed to identify transformation opportunities meeting transformation conditions specified in a transformation knowledge. One or more identified transformation opportunities may be adopted, and parts of the process may be transformed according to transformation rules specified in a transformation knowledge. Analytics and computer simulation may be employed to evaluate business performance metrics of each of said transformed business processes. Iterative changes may be made to said business processes to manage business performance, reiterating transformation and evaluation steps until a satisfactory business process model is obtained. The resulting output is finally produced as a business process model in machine-readable format and can be deployed to a business environment.

摘要翻译： 通过设计和评估业务流程模型的性能来分析和管理业务绩效的系统和方法，包括生成业务工件的业务任务流和工件源。 业务流程可能被解析为识别转换知识中规定的转换条件的转换机会。 可以采用一个或多个识别的转换机会，并且可以根据变换知识中指定的转换规则来转换部分过程。 可以使用分析和计算机模拟来评估每个所述变换的业务流程的业务绩效指标。 可以对所述业务流程进行迭代变更以管理业务绩效，重申转换和评估步骤，直到获得令人满意的业务流程模型。 最终产生的产品最终以机器可读格式生成为业务流程模型，并可部署到业务环境中。

公开(公告)号：US20070219944A1

公开(公告)日：2007-09-20

申请号：US11342421

申请日：2006-01-30

申请人： Te-Kai Liu ,  Danny Tang

发明人： Te-Kai Liu ,  Danny Tang

IPC分类号： G06F17/30 ,  G06F9/45

CPC分类号： G06F9/5083 ,  G06F2209/5019 ,  G06Q10/063

摘要： An apparatus, system, and method are disclosed for modeling and optimizing an enterprise application system. The apparatus, in one embodiment, is configured to determine the system processing capacity and workload characteristics. The apparatus is further configured to determine optimization parameters, including the system processor utilization, minimum job acquiring rates for data entry points of the system, and software component multi-parallelism recommendations. A method is disclosed, in one embodiment, to report the optimization parameters and to implement the optimization parameters within the system during run-time.

摘要翻译： 公开了一种用于建模和优化企业应用系统的装置，系统和方法。 在一个实施例中，该装置被配置为确定系统处理能力和工作负载特性。 该装置还被配置为确定优化参数，包括系统处理器利用率，系统的数据输入点的最小作业获取速率以及软件组件多并行性建议。 在一个实施例中公开了一种在运行期间报告优化参数并在系统内实现优化参数的方法。

公开(公告)号：US20050207544A1

公开(公告)日：2005-09-22

申请号：US10917550

申请日：2004-08-12

申请人： Te-Kai Liu ,  Kiyoshi Maruyama

发明人： Te-Kai Liu ,  Kiyoshi Maruyama

IPC分类号： H04M3/493 ,  H04M1/64 ,  H04M1/00

CPC分类号： H04M3/4938 ,  H04M3/42068

摘要： The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer system having both data and phone network interfaces, receives one or more telephone calls from one or more users over one of the phone interfaces and than accesses one or more profiles associated with each of the users. These profiles have one or more service identifiers and one or more interactive response agent (IRA) identifiers associated with the respective user. A menu of the service identifiers is presented to the user. The system then looks up an agent address of one of the IRAs that is associated with the service identifier selected by the user from the menu and establishes a session with the associated IRA. Having done this a two-way communication with the associated IRA occurs during the session. In this communication, the IRA is capable of passing information to the system from one or more application servers to which the IRA is connected over one or more data networks.

摘要翻译： 本发明是一种管理一个或多个数据网络接口与一个或多个电话接口之间的连接的计算机系统和方法。 在具有数据和电话网络接口的计算机系统上运行的管理器进程通过一个电话接口从一个或多个用户接收一个或多个电话呼叫，而不是访问与每个用户相关联的一个或多个配置文件。 这些配置文件具有一个或多个服务标识符和与相应用户相关联的一个或多个交互式响应代理（IRA）标识符。 向用户呈现服务标识符的菜单。 然后，系统从菜单中查找与用户选择的服务标识符相关联的IRAs之一的代理地址，并与相关联的IRA建立会话。 完成此操作后，会话中会发生与相关IRA的双向通信。 在此通信中，IRA能够通过一个或多个数据网络将信息传递到IRA所连接的一个或多个应用服务器的系统。