公开(公告)号：US08503621B2

公开(公告)日：2013-08-06

申请号：US11366859

申请日：2006-03-02

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri

IPC: H04M11/00 ,  H04M11/10

CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 统一消息收发系统包括存储可操作以存储发送给用户的消息的消息的单元，所述消息具有被设置为多个级别中的一个级别的可选安全属性。 与该单元相关联的模块操作以在可选安全级别被设置为指示加密的高级别时，保护用户使用的语音信道来收听该消息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20130122882A1

公开(公告)日：2013-05-16

申请号：US13296225

申请日：2011-11-14

Applicant: Labhesh Patel ,  Sanjeev Kumar

Inventor： Labhesh Patel ,  Sanjeev Kumar

IPC: H04W24/00

CPC classification number: H04L41/0886 ,  H04L12/1403 ,  H04M15/80 ,  H04M15/8022 ,  H04M15/8033 ,  H04M15/8038 ,  H04M15/8044 ,  H04M15/83 ,  H04M15/85 ,  H04M15/851 ,  H04M15/88 ,  H04M15/882 ,  H04W4/24

Abstract: Disclosed is a method for tracking a wireless communication plan and plan usage to control access costs for a mobile communication device having a resident mobile device management agent comprising: determining a geographic location for the mobile communication device; if the geographic location is determined to be in a first wireless connection network, automatically provisioning a first wireless communication plan for the mobile communication device; and if the geographic location is determined to be in a second wireless connection network, automatically provisioning a second wireless communication plan for the mobile communication device.

Abstract translation: 公开了一种用于跟踪无线通信计划并计划使用以控制具有常驻移动设备管理代理的移动通信设备的接入成本的方法，包括：确定移动通信设备的地理位置; 如果所述地理位置被确定为在第一无线连接网络中，则自动地为所述移动通信设备提供第一无线通信计划; 并且如果所述地理位置被确定为在第二无线连接网络中，则自动地为所述移动通信设备提供第二无线通信计划。

公开(公告)号：US08098273B2

公开(公告)日：2012-01-17

申请号：US11643606

申请日：2006-12-20

Applicant: Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04N7/14

CPC classification number: H04N7/147 ,  G06K9/00221 ,  G06K9/00315

Abstract: In one embodiment, a method determines an indication of a mood for a caller during a service call. The mood may be determined using a facial analysis of the caller's facial expressions. The mood may indicate an emotion of the user, such as the user is angry, happy, etc. The mood may be determined based on a facial expression analysis of the caller during a portion of the service call. The service call may be a call between the caller and a service center, which may provide customer support to a caller for a product, service, etc. One example of a service center may be video contact service center that enables video calls with a caller. An action is then determined based on analysis of the mood invoked during a portion of the call. Once the action is determined, the action may be performed.

Abstract translation: 在一个实施例中，方法确定在服务呼叫期间呼叫者的情绪的指示。 可以使用对呼叫者的面部表情的面部分析来确定心情。 情绪可以指示用户的情绪，例如用户生气，快乐等。可以基于呼叫者在服务呼叫的一部分期间的面部表情分析来确定心情。 服务呼叫可以是呼叫者和服务中心之间的呼叫，其可以向呼叫者提供用于产品，服务等的客户支持。服务中心的一个示例可以是启用与呼叫者的视频呼叫的视频联系服务中心 。 然后基于在呼叫的一部分期间调用的心情的分析来确定动作。 一旦确定动作，可以执行动作。

公开(公告)号：US07911983B2

公开(公告)日：2011-03-22

申请号：US11194029

申请日：2005-07-29

Applicant: Labhesh Patel ,  Martin R. Eppel ,  Mukul Jain ,  Aaron Tong

Inventor： Labhesh Patel ,  Martin R. Eppel ,  Mukul Jain ,  Aaron Tong

IPC: H04L12/16

CPC classification number: G06F3/165 ,  G06F9/451

Abstract: A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的​​集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US07801295B2

公开(公告)日：2010-09-21

申请号：US11125632

申请日：2005-05-10

Applicant: Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

Inventor： Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

IPC: H04M3/00

CPC classification number: H04M3/51 ,  H04M3/323 ,  H04M2203/403

Abstract: A method for providing training to agents of an automatic call distribution center includes determining whether an agent is idle and, in response to determining that the agent is idle, initiating playback of a recorded training call to the agent. Additionally, the method includes receiving an incoming call from a caller for connection with one of a plurality of agents. Also, the method includes terminating playback of the recorded training call and connecting the agent to the incoming call.

Abstract translation: 用于向自动呼叫分配中心的代理提供训练的方法包括确定代理是否空闲，并且响应于确定代理空闲，启动对代理的记录的训练呼叫的回放。 另外，该方法包括从呼叫者接收来自多个代理之一的连接的呼入。 此外，该方法包括终止记录的训练呼叫的重放并将该代理连接到来电。

公开(公告)号：US07706741B2

公开(公告)日：2010-04-27

申请号：US11334909

申请日：2006-01-19

Applicant: Labhesh Patel ,  Mukul Jain ,  Joseph Khouri ,  Sanjeev Kumar

Inventor： Labhesh Patel ,  Mukul Jain ,  Joseph Khouri ,  Sanjeev Kumar

IPC: H04Q7/20

CPC classification number: H04H60/27 ,  H04H60/37 ,  H04H60/58

Abstract: A method for controlling operation of an integrated mobile communication and broadcast program reproduction device and of operating the device includes monitoring an occurrence of a trigger event at the device; and upon occurrence of the trigger event, recording a broadcast program signal received by the device. An integrated mobile communication and broadcast program reproduction device has a trigger event monitor and a broadcast program recorder for recording a broadcast program when a trigger event occurs. A trigger event may be receipt of an incoming call, the making of an outgoing call, the identification of predetermined content in a received program and the start of a predetermined program. Different trigger events may be prioritized. Recorded material may be reproduced, with broadcast material being received being recorded whilst previously recorded material is reproduced.

Abstract translation: 一种用于控制集成移动通信和广播节目再现设备的操作以及操作该设备的方法包括：监视该设备处的触发事件的发生; 并且在发生触发事件时，记录由该设备接收的广播节目信号。 集成的移动通信和广播节目再现设备具有触发事件监视器和用于在触发事件发生时记录广播节目的广播节目记录器。 触发事件可以是来电的接收，呼出呼叫的建立，接收到的节目中的预定内容的识别以及预定节目的开始。 不同的触发事件可能被优先考虑。 可以再现记录的材料，在再现先前记录的材料的同时记录正在接收的广播材料。

公开(公告)号：US07693274B2

公开(公告)日：2010-04-06

申请号：US11133933

申请日：2005-05-20

Applicant: Martin R. Eppel ,  Labhesh Patel ,  Aaron Tong

Inventor： Martin R. Eppel ,  Labhesh Patel ,  Aaron Tong

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523 ,  H04M2203/552

Abstract: A system and method for servicing a caller at a contact center includes a processor subsystem and one or more modules that include code executable by the processor subsystem. Execution of the code invoking an automatic call distributor (ACD) collaborative application that provides the caller with a visual or aural call session history that lists each agent with whom the caller has interacted. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于在联络中心处为呼叫者提供服务的系统和方法包括处理器子系统和包括可由处理器子系统执行的代码的一个或多个模块。 执行调用自动呼叫分配器（ACD）协作应用程序的代码，其向呼叫者提供列出呼叫者与之交互的每个代理的视觉或听觉呼叫会话历史。 ACD协作应用程序还向呼叫者提供请求返回到呼叫会话历史中列出的先前代理的选项。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US07653183B2

公开(公告)日：2010-01-26

申请号：US11278903

申请日：2006-04-06

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Ashish S. Chirputkar ,  Christopher E. Pearce

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Ashish S. Chirputkar ,  Christopher E. Pearce

IPC: H04M11/06

CPC classification number: H04M3/493 ,  H04M1/72555 ,  H04M7/0036 ,  H04M2201/20

Abstract: A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.

Abstract translation: 描述了一种方法和系统来向交互式语音响应（IVR）系统提供数据。 该方法可以包括访问从语音通信设备传送的图像并将图像传送到光学字符识别（OCR）模块。 此后，可通过OCR模块从图像提取的数据被访问并传送以用于一个或多个IVR处理。 提取的数据可以被传送到设备，并且可以监视提取的数据对应于图像中的数据的确认。 例如，该方法可以发现设备的能力来识别用于从设备传送图像的不同通信选项。 可以将选项传送到设备以呈现给用户。 在接收到由用户选择的选项的指示时，IVR系统可以被配置为允许经由用户选择的选项接收图像。

公开(公告)号：US07471774B2

公开(公告)日：2008-12-30

申请号：US11013222

申请日：2004-12-14

Applicant: Labhesh Patel ,  Fadi R. Jabbour ,  Johnny H. Lee ,  David C. Lee

Inventor： Labhesh Patel ,  Fadi R. Jabbour ,  Johnny H. Lee ,  David C. Lee

IPC: H04M1/64

CPC classification number: H04M3/5166 ,  H04M2203/551

Abstract: Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.

Abstract translation: 公开了一种用于与交互式语音应答系统进行通信的方法，其包括在呼叫者和交互式语音响应系统之间建立通信会话。 通信会话包括一个呼叫线程。 该方法包括检测与通信会话相关联的暂停条件并暂停呼叫线程。 呼叫线程暂停时确定暂停点。 然后可以预定义的间隔将提醒消息传达给呼叫者。 提醒消息可以包括向呼叫者恢复呼叫线程的指令。 该方法还可以包括接收恢复呼叫线程并在暂停点恢复呼叫线程的指示。

公开(公告)号：US20080063174A1

公开(公告)日：2008-03-13

申请号：US11507915

申请日：2006-08-21

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khourl ,  Christopher E. Pearce

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khourl ,  Christopher E. Pearce

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/424 ,  H04M3/565 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/651

Abstract: In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more selections made by the user via a user interface, which may include a name of the person and a specified action to be taken when the person leaves the conference session. During the conference session, a conference port of the person is camped-on. When the person leaves the conference session and his conference port becomes free, the specified action, which includes an attempt to communicate with the person by the user, is executed. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，调度/会议系统向用户提供响应于用户经由用户界面进行的一个或多个选择来建立对被邀请参加会议会话的人的驻留请求的能力，其可以 包括该人的姓名以及该人离开会议时要采取的指定行动。 在会议期间，该人的会议港口停放。 当该人离开会议会话并且其会议端口变得空闲时，执行包括尝试与该用户通信的指定动作。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。