公开(公告)号：US20150215581A1

公开(公告)日：2015-07-30

申请号：US14585399

申请日：2014-12-30

Applicant: Avaya Inc.

Inventor： Tamar Barzuza ,  Yair Wiener ,  Ori Modai ,  Azaria Cohen

IPC: H04N7/15 ,  H04N13/04

CPC classification number: G06T19/006 ,  G02B27/01 ,  G02B27/017 ,  G02B2027/014 ,  G02B2027/0178 ,  G06F3/04842 ,  H04L12/18 ,  H04L12/1827 ,  H04L65/403 ,  H04L65/4038 ,  H04L67/38 ,  H04N7/15 ,  H04N7/157 ,  H04N13/332

Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for facilitating enhanced visual communication between remote participants. In a particular embodiment, a method provides, during a conference session, receiving first video captured of a first participant remote to a physical meeting location. The method further provides determining a first position for the first participant in the physical meeting location and determining a view of an Augmented Reality (AR) head mounted display worn by a second participant at the physical meeting location. From the first video, the method provides generating AR video that makes the first participant appear to the second participant at the first position when viewed through the AR head mounted display. The method also includes transferring the AR video to the AR head mounted display for presentation to the second participant.

Abstract translation: 本文公开的实施例提供了用于促进远程参与者之间增强的视觉通信的方法，系统和计算机可读存储介质。 在特定实施例中，一种方法在会议期间提供接收到远离物理会议位置的第一参与者的第一视频。 该方法还提供确定物理会议位置中的第一参与者的第一位置，并且确定由物理会议位置处的第二参与者穿戴的增强现实（AR）头戴式显示器的视图。 从第一视频，该方法提供生成AR视频，使得第一参与者通过AR头戴式显示器观看时，在第一位置处出现第二参与者。 该方法还包括将AR视频传送到AR头戴式显示器以呈现给第二参与者。

公开(公告)号：US20150213650A1

公开(公告)日：2015-07-30

申请号：US14601535

申请日：2015-01-21

Applicant: Avaya Inc.

Inventor： Tamar Barzuza ,  Yair Wiener ,  Ori Modai

IPC: G06T19/00 ,  G02B27/01 ,  H04N7/15

CPC classification number: G06T19/006 ,  G02B27/01 ,  G02B27/017 ,  G02B2027/014 ,  G02B2027/0178 ,  G06F3/04842 ,  H04L12/18 ,  H04L12/1827 ,  H04L65/403 ,  H04L65/4038 ,  H04L67/38 ,  H04N7/15 ,  H04N7/157 ,  H04N13/332

Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for presenting a meeting between remote participants. In a particular embodiment, a method provides, during a conference session, compiling view information used to determine a first view seen by the first participant. The method further provides receiving conference video comprising at least video captured of a second participant remote to the physical location of the first participant. Also, the method provides presenting the video captured of the second participant such that the second participant appears at a first position of a meeting location in the first view to the first participant.

Abstract translation: 本文公开的实施例提供用于呈现远程参与者之间的会议的方法，系统和计算机可读存储介质。 在特定实施例中，一种方法在会议期间提供用于确定由第一参与者看到的第一视图的视图信息。 该方法还提供接收会议视频，其包括至少视频捕获的第二参与者，远程到第一参与者的物理位置。 此外，该方法提供呈现第二参与者捕获的视频，使得第二参与者出现在第一视图中的第一参与者的会议位置的第一位置处。

公开(公告)号：US09094889B2

公开(公告)日：2015-07-28

申请号：US14084186

申请日：2013-11-19

Applicant: Avaya Inc.

Inventor： Mehmet C. Balasaygun

IPC: H04M11/00 ,  H04W48/02 ,  H04W4/26 ,  H04W4/24

CPC classification number: H04W48/02 ,  H04L12/1435 ,  H04L43/0811 ,  H04L43/0829 ,  H04L43/0864 ,  H04L43/087 ,  H04L65/1069 ,  H04L65/80 ,  H04M15/56 ,  H04M15/8055 ,  H04M15/8083 ,  H04M15/853 ,  H04M2215/32 ,  H04W4/24

Abstract: A method and system to select an operating mode of a mobile device, the method including: detecting a request for a call; determining by a processor of the mobile device a data usage limit; determining by a processor of the mobile device a cumulative amount of data sent using the data connection during a current billing period; determining, by a processor of the mobile device, an availability of a data connection; and setting a communication mode of the mobile device depending upon the availability of a data connection and a comparison of the cumulative amount of data sent to the data usage limit.

Abstract translation: 一种选择移动设备的操作模式的方法和系统，所述方法包括：检测呼叫请求; 由所述移动设备的处理器确定数据使用限制; 由所述移动设备的处理器确定在当前计费周期期间使用所述数据连接发送的累积数据量; 由所述移动设备的处理器确定数据连接的可用性; 以及根据数据连接的可用性以及发送到数据使用限制的累积数据量的比较来设置移动设备的通信模式。

公开(公告)号：US20150195411A1

公开(公告)日：2015-07-09

申请号：US14149028

申请日：2014-01-07

Applicant: Avaya Inc.

Inventor： Michael Krack ,  Jai Pugalia ,  Doug Zumbiel ,  Wayne Wong ,  Jeffrey Wong

IPC: H04M3/56

CPC classification number: H04M3/569 ,  H04M3/4285 ,  H04M2203/2027

Abstract: A communication device is described along with various methods and systems for controlling the same. Methods are provided that monitor audio from a local and remote audio stream when determining whether to provide a mute notification on a muted call. In general, when a mute function of a communication device is active and a user attempts to speak, the system can analyze the user's local audio stream and the call's remote audio stream to determine whether characteristics exist to provide a mute notification to the user. The system provides mechanisms for controlling false positive determinations of speaking through mute by utilizing a combination of recorded characteristics and initiated timers that can be adjusted based on determinations made.

Abstract translation: 描述通信设备以及用于控制通信设备的各种方法和系统。 提供了当确定是否在静音呼叫上提供静音通知时，监视来自本地和远程音频流的音频的方法。 通常，当通信设备的静音功能被激活并且用户尝试发言时，系统可以分析用户的本地音频流和呼叫的远程音频流，以确定是否存在特性以向用户提供静音通知。 该系统通过利用记录的特征和启动的定时器的组合来提供用于通过静音来进行假通知确定的机制，所述定时器可以基于确定而被调整。

公开(公告)号：US20150181039A1

公开(公告)日：2015-06-25

申请号：US14134533

申请日：2013-12-19

Applicant: AVAYA, INC.

Inventor： George Erhart ,  Valentine C. Matula ,  David Skiba

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5191

Abstract: Communications in a contact center may utilize one of a number of communications channels. Certain channels may operate at a lower cost or fewer resources while another channel is more secure and/or faster or otherwise better suited for a particular communication. A communication between an agent of a contact center and a customer may initially be on a first channel but during the communication a content indicator that the channel is inappropriate or less desirable than a second channel. Once such an event occurs, the communication on the first channel may be terminated and moved to a second communication channel.

Abstract translation: 联络中心的通信可以利用多个通信信道中的一个。 某些信道可以以更低的成本或更少的资源运行，而另一信道更安全和/或更快或者更适合于特定的通信。 联络中心的代理和客户之间的通信可以最初在第一信道上，但是在通信期间，内容指示信道不合适或不太希望比第二信道。 一旦发生这样的事件，则可以终止第一信道上的通信并移动到第二通信信道。

公开(公告)号：US20150180919A1

公开(公告)日：2015-06-25

申请号：US14137544

申请日：2013-12-20

Applicant: Avaya, Inc.

Inventor： Gordon R. Brunson

IPC: H04L29/06

CPC classification number: H04L65/4046 ,  H04L12/1822 ,  H04L65/4038

Abstract: Provided herein are system and methods whereby a speaker in a webconference may take control of a pointer that is visible to other participants of the webconference. Speaker detection identifies the speaker, or “active talker,” and then provides, or offers, pointer control to the detected speaker. The speaker may then be able to utilize their client device's input device, such as a mouse, touchpad, or other pointer control mechanism to control a common pointer visible to the other participants of the webconference. The a host of the webconference maintains control of the other aspects of the webconference, as well, administrative control of the pointer and may, for example, rescind pointer assignment given to a particular “active talker.”

Abstract translation: 这里提供了系统和方法，其中网络会议中的扬声器可以控制对于该会议的其他参与者可见的指针。 扬声器检测识别扬声器或“主动扬声器”，然后提供或提供指示灯控制到所检测到的扬声器。 扬声器然后可以能够利用其客户端设备的输入设备，例如鼠标，触摸板或其他指针控制机制来控制对于该会议的其他参与者可见的公共指针。 网络会议的主机维护对网络会议的其他方面的控制，以及指针的管理控制，并且可以例如撤销给予特定的“主动谈话者”的指针分配。

公开(公告)号：US20150178260A1

公开(公告)日：2015-06-25

申请号：US14137428

申请日：2013-12-20

Applicant: Avaya, Inc.

Inventor： Gordon R. Brunson

IPC: G06F17/24 ,  G06F3/0484

CPC classification number: G06F17/241

Abstract: Webconferences are streamed presentations generally containing video and audio portions. Layering the visual aspects of the presentation allows the streamed content to be displayed on a background layer. Embodiments are provided by which a captured image is created of a particular scene. The image is held on the display for a viewer to annotations. The image is presented in a layer on top of the background layer thereby freezing a live presentation. When the user has completed their annotations, the next scene is displayed and additional annotations may be applied to the next scene. A composite presentation file may then be saved at the end of the webconference containing local annotations and/or public presentation material. Alternatively, the layer with the captured image is hidden and live content of the background image redisplayed.

Abstract translation: 网络会议是通常包含视频和音频部分的流式演示文稿。 分层演示的视觉方面允许流媒体内容显示在背景层上。 提供了通过特定场景创建拍摄图像的实施例。 图像被保持在显示器上以供观看者注释。 图像呈现在背景层顶部的层中，从而冻结实况表现。 当用户完成其注释时，显示下一个场景，并且附加注释可以应用于下一个场景。 然后可以在包含本地注释和/或公共呈现材料的网络会议的结尾处保存复合呈现文件。 或者，具有捕获图像的图层被隐藏，并且重新显示背景图像的实时内容。

公开(公告)号：US20150148019A1

公开(公告)日：2015-05-28

申请号：US14091143

申请日：2013-11-26

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis

IPC: H04M1/725 ,  H04W4/02 ,  H04W4/12

CPC classification number: H04M1/72563 ,  H04M1/72552 ,  H04M1/72569 ,  H04M1/72577 ,  H04M2250/22 ,  H04W4/027 ,  H04W4/12

Abstract: Systems and methods are directed to configuring a portable electronic device such that a user of the portable electronic device is required to use two hands to operate the portable electronic device. In some configurations, the portable electronic device determines whether the portable electronic device is moving at a rate of speed that is greater than a predetermined threshold before requiring the user to use two hands. Alternatively, or in addition, a function, feature, and/or application of the portable electronic device may be inhibited such that two hands are required. Once the portable electronic device determines that the user is using two hands, an operation, feature, function, and/or application may then be enabled although still be inhibited.

Abstract translation: 系统和方法旨在配置便携式电子设备，使得便携式电子设备的用户需要使用两只手来操作便携式电子设备。 在一些配置中，在要求用户使用双手之前，便携式电子设备确定便携式电子设备是否以大于预定阈值的速度移动。 或者或另外，可以禁止便携式电子设备的功能，特征和/或应用，使得需要两只手。 一旦便携式电子设备确定用户正在使用双手，则可以启用操作，功能，功能和/或应用，尽管仍然被禁止。

公开(公告)号：US20150142933A1

公开(公告)日：2015-05-21

申请号：US14082880

申请日：2013-11-18

Applicant: Avaya Inc.

Inventor： Dawid Nowak ,  Joseph Smyth

IPC: H04L12/24 ,  H04L12/717

CPC classification number: H04L47/70 ,  H04L41/0823 ,  H04L43/0882 ,  H04M3/5234 ,  H04M2203/40

Abstract: A self-configuring dynamic contact center including a plurality of resources, each resource associated with a set of attributes, a plurality of dynamic switches connected to the resources, a dynamic controller connected to the dynamic switches and configured to control the operation of the dynamic switches, and a routing engine connected to the dynamic controller. The routing engine is configured to utilize the dynamic controller and dynamic switches to determine the states of network paths between the dynamic switches, and is further configured to determine which of the resources are suitable to handle a contact based on requirements of the contact and the attributes of the resources, to determine which of the suitable resources is an optimal resource based on the requirements of the contact and the states of the network paths, and to utilize the dynamic controller and the dynamic switches to route the contact to the optimal resource.

Abstract translation: 包括多个资源的自配置动态联络中心，与一组属性相关联的每个资源，连接到资源的多个动态交换机，连接到动态交换机并被配置为控制动态交换机的操作的动态控制器 以及连接到动态控制器的路由引擎。 路由引擎被配置为利用动态控制器和动态交换机来确定动态交换机之间的网络路径的状态，并且还被配置为基于联系人的要求和属性来确定哪个资源适合于处理联系人 的资源，根据联系的要求和网络路径的状态确定哪个合适的资源是最佳资源，并利用动态控制器和动态交换机将联系人路由到最佳资源。

公开(公告)号：US20150139415A1

公开(公告)日：2015-05-21

申请号：US14084501

申请日：2013-11-19

Applicant: Avaya Inc.

Inventor： David Skiba ,  George Erhart ,  Lee Becker ,  Valentine C. Matula

IPC: H04M3/51

CPC classification number: H04M3/5133 ,  H04M3/42382 ,  H04M2203/551

Abstract: A dialog aggregator provided by a contact center communication system for text-based interaction chains is described along with various methods and mechanisms for administering the same. The dialog aggregator produces a summary, in real-time, of questions posed and existing answers in the interaction chain while identifying outstanding questions that have not been answered for display to an agent. The display includes any current answer the agent is working on as well as completed items and additionally executes rules based on the status of the remaining questions. The display in canonical form of the summary and outstanding question set enables a contact center agent or other observer of the interaction to quickly and efficiently assess the interaction history.

Abstract translation: 描述了由用于基于文本的交互链的联络中心通信系统提供的对话聚合器以及用于管理该对话聚合的各种方法和机制。 对话聚合器实时提供交互链中提出的问题和现有答案，同时确定尚未回答的代理人的问题。 显示器包括代理正在处理的当前答案以及完成的项目，并且还基于剩余问题的状态执行规则。 总结和未决问题集的规范形式的显示使联络中心代理或其他观察者能够快速有效地评估交互历史。