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21.发明申请公开(公告)号：US20140280987A1
公开(公告)日：2014-09-18
申请号：US14054286
申请日：2013-10-15
Applicant: Avaya Inc.
Inventor： Joel M. Ezell
IPC: H04L29/06
CPC classification number: H04L65/1069 , H04L65/1006 , H04L65/1009 , H04L65/1016 , H04L65/103 , H04L65/105 , H04L65/1063 , H04M3/5183 , H04M3/5191 , H04M7/0024 , H04M7/0027
Abstract: Systems and methods are described for enabling browser-to-phone and browser-to-browser communications to be enhanced with enterprise communication features. Specifically, a Collaboration Environment is disclosed with the ability to interface a browser with an enterprise communication network. The Collaboration Environment is exposed to browsers via a media server and/or websocket and is enabled to communicate with the browsers via a purpose-built library.
Abstract translation: 描述了系统和方法，以便通过企业通信功能来增强浏览器到手机和浏览器到浏览器的通信。 具体来说，公开了能够将浏览器与企业通信网络进行接口的协作环境。 协作环境通过媒体服务器和/或Websocket暴露给浏览器，并且能够通过专门构建的库与浏览器进行通信。
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公开(公告)号：US20140093060A1
公开(公告)日：2014-04-03
申请号：US13630819
申请日：2012-09-28
Applicant: AVAYA INC.
Inventor： Joel M. Ezell , Kurt Haserodt , William T. Walker
IPC: H04M7/00
CPC classification number: G06F17/30 , H04M3/42314 , H04M7/00 , H04M7/0075 , H04M2203/15
Abstract: Methods, devices, and systems are provided such that enterprise network administrators may create and display a dial plan management arrangement using enterprise canonical format and number normalization and friendly display tables. A solution is provided for creating and managing call routing simply and graphically using enterprise canonical format rather than through a legacy routing scheme using of a series of tables with no graphic depiction and multiple formats. By using a single format with a graphical representation when administering dial planning, implementation and management are significantly simpler and more efficient.
Abstract translation: 提供方法，设备和系统，使得企业网络管理员可以使用企业规范格式和数字规范化和友好的显示表来创建和显示拨号计划管理布置。 提供了一种解决方案，用于简单和图形地使用企业规范格式创建和管理呼叫路由，而不是通过使用一系列没有图形描述和多种格式的表的传统路由方案。 通过在管理拨号规划时使用具有图形表示的单一格式，实施和管理将显着简化和高效。
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公开(公告)号：US11128752B2
公开(公告)日：2021-09-21
申请号：US16865045
申请日：2020-05-01
Applicant: Avaya Inc.
Inventor： Pushkar Yashavant Deole , Joel M. Ezell
Abstract: A communication session with a communication endpoint is established. The communication session is placed on hold. For example, the communication session is placed on hold by being sent to a contact center queue. In response to placing the communication session on hold, a message is sent to the communication endpoint that indicates the communication session has been placed on hold. In response to the message, the communication endpoint may initiate a second media stream, such as to play personal media while the communication session is on hold. The second media stream may be a local media file or a remote media file, such as an internet radio station. In response to determining that the communication session is taken off hold, a second message is sent to the communication endpoint to stop playing the personalized media. This process allows the user to play personalized media while being placed on hold.
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公开(公告)号：US10582050B2
公开(公告)日：2020-03-03
申请号：US15938283
申请日：2018-03-28
Applicant: Avaya Inc.
Inventor： Pushkar Yashavant Deole , Joel M. Ezell
Abstract: A communication session with a communication endpoint is established. The communication session is placed on hold. For example, the communication session is placed on hold by being sent to a contact center queue. In response to placing the communication session on hold, a first message is sent to the communication endpoint that indicates the communication session has been placed on hold. A second message is received from the communication endpoint that indicates that a user of the communication endpoint would like to play personal media while the communication session is on hold. The communication session is later taken off hold. In response to determining that the communication session is taken off hold, a third message is sent to the communication endpoint to stop playing the personalized media. This process allows the user to play personalized media while being placed on hold.
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公开(公告)号：US10348778B2
公开(公告)日：2019-07-09
申请号：US13763438
申请日：2013-02-08
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Ming Hou , Zlatan Dedic
IPC: H04L29/06
Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to enable a media server to provide audio substitution during a dynamic device pairing scenario is disclosed. The media server may be included in the call topology, for instance, by way of a dynamic device pairing server or application that facilitates the dynamic pairing of a media device and a control device for a communication session.
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Patent Agency Ranking
26.发明授权公开(公告)号：US09762628B2
公开(公告)日：2017-09-12
申请号：US13770551
申请日：2013-02-19
Applicant: Avaya Inc.
Inventor： Milo{hacek over (s)} Pujić , Joel M. Ezell , Harsh V. Mendiratta
CPC classification number: H04L65/1083 , H04M3/42017 , H04M3/58 , H04M7/006
Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate a semi-attended transfer in SIP for an IP-Multimedia Subsystem (IMS) environment is disclosed. The semi-attended transfer is possible even though one or more Back-to-Back User Agents are positioned between users engaged in the semi-attended transfer.
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27.发明授权公开(公告)号：US09571529B2
公开(公告)日：2017-02-14
申请号：US14054275
申请日：2013-10-15
Applicant: Avaya Inc.
Inventor： Joel M. Ezell
CPC classification number: H04L65/1069 , H04L65/1006 , H04L65/1009 , H04L65/1016 , H04L65/103 , H04L65/105 , H04L65/1063 , H04M3/5183 , H04M3/5191 , H04M7/0024 , H04M7/0027
Abstract: Systems and methods are described for enabling browser-to-phone and browser-to-browser communications to be enhanced with enterprise communication features. Specifically, a Collaboration Environment is disclosed with the ability to interface a browser with an enterprise communication network. The Collaboration Environment is exposed to browsers via a media server and/or websocket and is enabled to communicate with the browsers via a purpose-built library.
Abstract translation: 描述了系统和方法，以便通过企业通信功能来增强浏览器到手机和浏览器到浏览器的通信。 具体来说，公开了能够将浏览器与企业通信网络进行接口的协作环境。 协作环境通过媒体服务器和/或Websocket暴露给浏览器，并且能够通过专门构建的库与浏览器进行通信。
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公开(公告)号：US20170026512A1
公开(公告)日：2017-01-26
申请号：US14806927
申请日：2015-07-23
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Manish Chatterjee , Ananda HP , Sumit Bijwe
CPC classification number: H04M3/42221 , H04L65/1006 , H04L65/1069 , H04L65/1083 , H04M3/493 , H04M3/51 , H04M7/006 , H04M7/127
Abstract: When a first SIP INVITE is received a Session Border Controller (SBC) to establish a communication session between communication devices, a second SIP INVITE message is also sent by the SBC to a media recorder without a media line or a media attribute set to inactive. The second SIP INVITE message without the media line or the media attribute set to inactive indicates that there is currently no media associated with the communication session to the media recorder. The SBC receives one of a SIP PUBLISH message or a SIP NOTIFY message that indicates whether to start or stop recording the voice or video communication session. The SBC sends or does not send a media stream of the communication session between the communication devices based on whether the SIP PUBLISH or the SIP NOTIFY indicates whether to start or stop recording the voice or video communication session.
Abstract translation: 当接收到第一个SIP INVITE会话边界控制器（SBC）以建立通信设备之间的通信会话时，第二个SIP INVITE消息也被SBC发送到媒体记录器，而媒体线路或媒体属性被设置为无效。 没有媒体线或媒体属性设置为不活动的第二SIP INVITE消息指示当前没有媒体与媒体记录器的通信会话相关联。 SBC接收一个SIP PUBLISH消息或SIP NOTIFY消息，指示是否开始或停止录制语音或视频通信会话。 基于SIP PUBLISH或SIP NOTIFY是否开始或停止录制语音或视频通信会话，SBC发送或不发送通信设备之间的通信会话的媒体流。
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公开(公告)号：US09473544B2
公开(公告)日：2016-10-18
申请号：US13626232
申请日：2012-09-25
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Stephen Durney
CPC classification number: H04L65/4023 , H04L65/1053 , H04L65/1069 , H04L65/4015 , H04M3/42272 , H04M7/00 , H04M2207/20
Abstract: A hot-desking application and methods of operating the same are described. The hot-desking application can be provisioned as an explicit sequenced application for all user addresses of record in addition to being provisioned as an implicit sequenced application for all of the possible hot-desk endpoint addresses. Through such provisioning, the hot-desking application can, among other things, allow for calls to be placed directly from a hot-desk endpoint but still show the user's address of record as the calling identity.
Abstract translation: 描述了热桌面应用程序及其操作方法。 除了作为所有可能的热桌面端点地址的隐式排序应用程序提供之外，热桌面应用程序可以被设置为所有用户地址记录的显式排序应用程序。 通过这种配置，热桌面应用程序可以允许直接从热桌面端点放置呼叫，但仍然将用户的记录地址显示为呼叫标识。
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公开(公告)号：US09367367B2
公开(公告)日：2016-06-14
申请号：US13911967
申请日：2013-06-06
Applicant: Avaya Inc.
Inventor： Vipul Rastogi , Kurt H. Haserodt , Joel M. Ezell
CPC classification number: G06F9/54 , H04L43/00 , H04L65/1069 , H04L65/1073 , H04L65/1076 , H04L65/1083 , H04L65/80 , H04L67/14
Abstract: A process for registering applications is disclosed. The applications typically work in a Session Initiation Protocol (SIP) JSR 289 environment. A request to register a application to monitor a communication session is received. A first instruction that identifies a first event in the communication session is received from the application. An event may be the sending of a specific type of packet, such as a SIP INVITE. The first event in the communication session is detected. In response to detecting the first event in the communication session, the application is registered to monitor the communication session according to the first instruction. A notification is also sent to the application to monitor the communication session according to the first instruction.
Abstract translation: 公开了一种注册申请的过程。 应用程序通常在会话启动协议（SIP）JSR 289环境中工作。 接收到注册应用程序以监视通信会话的请求。 从应用程序接收到识别通信会话中第一个事件的第一个指令。 事件可以是发送特定类型的分组，例如SIP INVITE。 检测到通信会话中的第一个事件。 响应于检测通信会话中的第一事件，应用程序被注册为根据第一指令来监视通信会话。 还向应用程序发送通知，以根据第一条指令监视通信会话。
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