公开(公告)号：US20180302373A1

公开(公告)日：2018-10-18

申请号：US15485961

申请日：2017-04-12

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Manish Chatterjee ,  Biswajyoti Pal

IPC: H04L29/06 ,  H04L29/08

Abstract: Embodiments disclosed herein provide systems and methods for quarantining communications at a network edge by routing traffic through a specialized network edge system. In a particular embodiment a method provides, identifying criteria indicating whether certain network traffic should be handled by the specialized network edge system. The method further provides receiving first information about first network traffic received at a first network edge system for a communication network. In response to determining, based on the first information, that the first network traffic satisfies the criteria, the method provides routing the first network traffic through the specialized network edge system.

公开(公告)号：US20160381091A1

公开(公告)日：2016-12-29

申请号：US14752857

申请日：2015-06-27

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Joel M. Ezell ,  Seamus Hayes

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L65/1083 ,  H04L65/1089 ,  H04L67/02

Abstract: A computing system for managing a multi-modal communication session in an enterprise is disclosed. The computing system includes a monitoring module for monitoring activities associated with the multi-modal communication session between a customer and an agent, wherein the customer and the agent communicate over a first communication modality. The system further includes an analysis module for analyzing the activities to initiate communication between the customer and the agent over a second communication modality within the multi-modal communication session, wherein the communication over the second communication modality operates along with the communication over the first communication modality. The system further includes a notification module for generating notifications for notifying information associated with the first communication modality, the second communication modality, or a combination thereof to a supervisor.

Abstract translation: 公开了一种用于在企业中管理多模式通信会话的计算系统。 计算系统包括用于监视与客户和代理之间的多模态通信会话相关联的活动的监视模块，其中客户和代理通过第一通信模式进行通信。 该系统还包括一个分析模块，用于通过多模式通信会话中的第二通信模式来分析在客户和代理之间发起通信的活动，其中通过第二通信模式的通信与通过第一通信的通信一起运行 模态 该系统还包括通知模块，用于产生通知，用于将与第一通信模式相关联的信息，第二通信模式或其组合通知给主管。

公开(公告)号：US20140245418A1

公开(公告)日：2014-08-28

申请号：US13775975

申请日：2013-02-25

Applicant: AVAYA INC.

Inventor： Mehmet C. Balasaygun ,  David Aherns ,  Joel M. Ezell

IPC: G06F21/34

CPC classification number: H04L63/0815 ,  G06F21/41

Abstract: The present disclosure is directed to methods and systems for user registration, where a user is logged in to a first device in communication with a server, including: receiving an anonymous registration of a second device comprising a token, where the second device is in communication with the server; receiving a credential of the user and the token; finding the second device using the token; and registering the user on the second device using the credential.

Abstract translation: 本公开涉及用于用户注册的方法和系统，其中用户登录到与服务器通信的第一设备，包括：接收包括令牌的第二设备的匿名注册，其中第二设备处于通信中 与服务器; 接收用户和令牌的凭证; 使用令牌找到第二个设备; 以及使用所述证书在所述第二设备上注册所述用户。

公开(公告)号：US20140233717A1

公开(公告)日：2014-08-21

申请号：US13770551

申请日：2013-02-19

Applicant: AVAYA INC.

Inventor： Milos Pujic ,  Joel M. Ezell ,  Harsh V. Mendiratta

IPC: H04M3/54

CPC classification number: H04L65/1083 ,  H04M3/42017 ,  H04M3/58 ,  H04M7/006

Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate a semi-attended transfer in SIP for an IP-Multimedia Subsystem (IMS) environment is disclosed. The semi-attended transfer is possible even though one or more Back-to-Back User Agents are positioned between users engaged in the semi-attended transfer.

Abstract translation: 描述了通信系统，方法和组件。 具体地，公开了一种具有促进IP多媒体子系统（IMS）环境中的SIP中的半注册传输能力的通信系统。 即使一个或多个背靠背用户代理位于参与半参与转移的用户之间，半参与转移也是可能的。

公开(公告)号：US20140179292A1

公开(公告)日：2014-06-26

申请号：US14192278

申请日：2014-02-27

Applicant: AVAYA INC.

Inventor： Joel M. Ezell

IPC: H04W4/00 ,  H04W4/16

CPC classification number: H04L65/1096 ,  H04L65/1006 ,  H04L65/1069 ,  H04W4/16 ,  H04W4/50 ,  H04W76/12

Abstract: A communication system, method, and components are described. Specifically, a communication system that supports dynamic device pairing of communication devices is described. Such pairing is accomplished using a feature or pairing server, without requiring modification to associated communication endpoints. Moreover, sequenced applications can be applied for all communication endpoints when pairing is in effect.

公开(公告)号：US10320972B2

公开(公告)日：2019-06-11

申请号：US14806927

申请日：2015-07-23

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Manish Chatterjee ,  Ananda Hp ,  Sumit Bijwe

IPC: H04M3/42 ,  H04M3/51 ,  H04M7/00 ,  H04M7/12 ,  H04L29/06 ,  H04M3/493

Abstract: When a first SIP INVITE is received a Session Border Controller (SBC) to establish a communication session between communication devices, a second SIP INVITE message is also sent by the SBC to a media recorder without a media line or a media attribute set to inactive. The second SIP INVITE message without the media line or the media attribute set to inactive indicates that there is currently no media associated with the communication session to the media recorder. The SBC receives one of a SIP PUBLISH message or a SIP NOTIFY message that indicates whether to start or stop recording the voice or video communication session. The SBC sends or does not send a media stream of the communication session between the communication devices based on whether the SIP PUBLISH or the SIP NOTIFY indicates whether to start or stop recording the voice or video communication session.

公开(公告)号：US09871835B2

公开(公告)日：2018-01-16

申请号：US14752857

申请日：2015-06-27

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Joel M. Ezell ,  Seamus Hayes

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L65/1083 ,  H04L65/1089 ,  H04L67/02

Abstract: A computing system for managing a multi-modal communication session in an enterprise is disclosed. The computing system includes a monitoring module for monitoring activities associated with the multi-modal communication session between a customer and an agent, wherein the customer and the agent communicate over a first communication modality. The system further includes an analysis module for analyzing the activities to initiate communication between the customer and the agent over a second communication modality within the multi-modal communication session, wherein the communication over the second communication modality operates along with the communication over the first communication modality. The system further includes a notification module for generating notifications for notifying information associated with the first communication modality, the second communication modality, or a combination thereof to a supervisor.

公开(公告)号：US20160269388A1

公开(公告)日：2016-09-15

申请号：US14694400

申请日：2015-04-23

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Gordon Brunson ,  Geoff Baskwill ,  Seung Bong (Stephen) Han

IPC: H04L29/06 ,  H04L12/24

CPC classification number: H04L41/18 ,  H04L63/083 ,  H04L63/10 ,  H04M3/42042 ,  H04M3/42212 ,  H04M3/42263 ,  H04M3/54 ,  H04M2250/60

Abstract: To provide better administrative access control for allowing access to network applications, an authorization framework is extended by dynamically adding administrative access control to the authorization framework. For example, the authorization framework can be extended by adding a plug-in to the authorization framework. The authorization framework manages the access control by generating tokens. For example, a token may be a digital certificate. The tokens define what access control an application, such as a client application has when accessing the network application. The tokens are based on the dynamically added administrative access control. When a request for a token is securely received, the authorization framework generates a token that identifies if the application (e.g., the client application) is allowed or not allowed to access the network application. The token is then used by the application to access the network application.

Abstract translation: 为了提供更好的管理访问控制以允许访问网络应用程序，通过动态地向授权框架添加管理访问控制来扩展授权框架。 例如，可以通过向授权框架添加插件来扩展授权框架。 授权框架通过生成令牌来管理访问控制。 例如，令牌可以是数字证书。 令牌定义了访问网络应用程序时应用程序（例如客户端应用程序）具有哪些访问控制。 令牌是基于动态添加的管理访问控制。 当安全地接收到对令牌的请求时，授权框架生成用于标识应用程序（例如，客户端应用程序）是否被允许或不被允许访问网络应用程序的令牌。 应用程序随后使用令牌来访问网络应用程序。

公开(公告)号：US20150120944A1

公开(公告)日：2015-04-30

申请号：US14586594

申请日：2014-12-30

Applicant: Avaya Inc.

Inventor： Robert E. Braudes ,  Gordon R. Brunson ,  Joel M. Ezell ,  Harsh V. Mendiratta

IPC: H04L29/06

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1083 ,  H04L67/22

Abstract: The concept of a centralized communication log is provided. Anchor points, and specifically Session Initiation Protocol (SIP) anchor points, serve as a media and call control point that is established on a per-user basis which can then be leveraged by a communication log application. Such a communication log application is able to determine accurate and real-time communicant information for a communication session and populate a centralized communication log with the same. Such a communication log is, therefore, accurate with respect to multiple users in a system, highly available, and scaled horizontally.

Abstract translation: 提供集中通信日志的概念。 锚定点，特别是会话发起协议（SIP）锚点，用作基于每个用户建立的媒体和呼叫控制点，然后可以由通信日志应用来利用。 这样的通信日志应用程序能够确定用于通信会话的准确和实时的通信者信息，并且填充具有该通信日志的集中通信日志。 因此，这样的通信日志对于系统中的多个用户是准确的，高度可用的并且水平地缩放。

公开(公告)号：US20140365635A1

公开(公告)日：2014-12-11

申请号：US13911967

申请日：2013-06-06

Applicant: Avaya Inc.

Inventor： Vipul Rastogi ,  Kurt H. Haserodt ,  Joel M. Ezell

IPC: H04L12/26

CPC classification number: G06F9/54 ,  H04L43/00 ,  H04L65/1069 ,  H04L65/1073 ,  H04L65/1076 ,  H04L65/1083 ,  H04L65/80 ,  H04L67/14

Abstract: A process for registering applications is disclosed. The applications typically work in a Session Initiation Protocol (SIP) JSR 289 environment. A request to register a application to monitor a communication session is received. A first instruction that identifies a first event in the communication session is received from the application. An event may be the sending of a specific type of packet, such as a SIP INVITE. The first event in the communication session is detected. In response to detecting the first event in the communication session, the application is registered to monitor the communication session according to the first instruction. A notification is also sent to the application to monitor the communication session according to the first instruction.

Abstract translation: 公开了一种注册申请的过程。 应用程序通常在会话启动协议（SIP）JSR 289环境中工作。 接收到注册应用程序以监视通信会话的请求。 从应用程序接收到识别通信会话中第一个事件的第一个指令。 事件可以是发送特定类型的分组，例如SIP INVITE。 检测到通信会话中的第一个事件。 响应于检测通信会话中的第一事件，应用程序被注册为根据第一指令来监视通信会话。 还向应用程序发送通知，以根据第一条指令监视通信会话。