公开(公告)号：US20080162701A1

公开(公告)日：2008-07-03

申请号：US11616738

申请日：2006-12-27

Applicant: Andrey Ryabchun ,  Petr Makagon ,  Herbert Ristock ,  Nikolay Anisimov ,  Dave Snyder ,  S. Michael Perlmutter

Inventor： Andrey Ryabchun ,  Petr Makagon ,  Herbert Ristock ,  Nikolay Anisimov ,  Dave Snyder ,  S. Michael Perlmutter

IPC: G06F15/16

CPC classification number: H04L67/306 ,  H04L51/04 ,  H04M3/5191

Abstract: A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

Abstract translation: 基于网络的交互系统包括连接到网络的用于接收和路由交互请求的机器，具有访问网络以便将交互请求与简档进行匹配的服务器应用程序以及用于存储简档信息的数据存储库。

公开(公告)号：US20080152094A1

公开(公告)日：2008-06-26

申请号：US11615434

申请日：2006-12-22

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M1/64

CPC classification number: G10L15/20 ,  G10L15/30 ,  G10L21/0208 ,  G10L25/78 ,  H04M3/4936

Abstract: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.

Abstract translation: 在交互式语音响应系统中，提供了一种用于在交互期间选择性增强语音识别能力的方法。 该方法包括以下动作：（a）接听来电并提示来自呼叫者的语音响应，（b）未能识别该响应，（c）执行例程来检测和隔离响应中所捕获的单词或短语;以及 （d）第二次尝试识别答复。

公开(公告)号：US10171674B2

公开(公告)日：2019-01-01

申请号：US13646642

申请日：2012-10-05

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M3/53 ,  H04M3/42 ,  H04M3/51

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

公开(公告)号：US09141772B2

公开(公告)日：2015-09-22

申请号：US13658768

申请日：2012-10-23

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

IPC: H04N7/15 ,  G06F21/30 ,  H04L12/18

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

公开(公告)号：US07827290B2

公开(公告)日：2010-11-02

申请号：US11614601

申请日：2006-12-21

Applicant: Brian Galvin ,  S. Michael Perlmutter

Inventor： Brian Galvin ,  S. Michael Perlmutter

IPC: G06F15/16

CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

公开(公告)号：US20100169499A1

公开(公告)日：2010-07-01

申请号：US12346452

申请日：2008-12-30

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

IPC: G06F15/16 ,  H04L12/56 ,  H04L12/66

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Abstract translation: 信任网络具有支持数据传输的至少一个传输媒体，其中传输的数据至少在某些情况下以离散部分传输，两个或多个节点在传输介质中终止分立的分支，以及从机器可读介质执行的信任软件 由处理器在两个或更多个节点中的一个或多个上。 执行信任软件的一个或多个节点将信任逻辑应用于离散数据部分的传输。