FACILITATING USER DEVICE AND/OR AGENT DEVICE ACTIONS DURING A COMMUNICATION SESSION

    公开(公告)号:US20240231862A1

    公开(公告)日:2024-07-11

    申请号:US18615767

    申请日:2024-03-25

    Applicant: GOOGLE LLC

    Abstract: Facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user directs various communications to the agent, and in which the agent optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

    Facilitating user device and/or agent device actions during a communication session

    公开(公告)号:US11941420B2

    公开(公告)日:2024-03-26

    申请号:US17687316

    申请日:2022-03-04

    Applicant: Google LLC

    Abstract: Implementations are directed to facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs, as outlined below, that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of network and/or hardware resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive communications system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user (via the user device(s)) directs various communications to the agent, and in which the agent (via the agent device(s)) optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

    On-Device Projection Neural Networks for Natural Language Understanding

    公开(公告)号:US20230048218A1

    公开(公告)日:2023-02-16

    申请号:US17878631

    申请日:2022-08-01

    Applicant: Google LLC

    Abstract: The present disclosure provides projection neural networks and example applications thereof. In particular, the present disclosure provides a number of different architectures for projection neural networks, including two example architectures which can be referred to as: Self-Governing Neural Networks (SGNNs) and Projection Sequence Networks (ProSeqoNets). Each projection neural network can include one or more projection layers that project an input into a different space. For example, each projection layer can use a set of projection functions to project the input into a bit-space, thereby greatly reducing the dimensionality of the input and enabling computation with lower resource usage. As such, the projection neural networks provided herein are highly useful for on-device inference in resource-constrained devices. For example, the provided SGNN and ProSeqoNet architectures are particularly beneficial for on-device inference such as, for example, solving natural language understanding tasks on-device.

    CLUSTERING DATA USING NEURAL NETWORKS BASED ON NORMALIZED CUTS

    公开(公告)号:US20220383036A1

    公开(公告)日:2022-12-01

    申请号:US17764015

    申请日:2020-09-25

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for training a clustering neural network. One of the methods includes obtaining unlabeled training data; and training the clustering neural network on the unlabeled training data to determine trained values of the clustering parameters by minimizing a normalized cuts loss function that includes a first term that measures an expected normalized cuts of clustering nodes in a graph representing the data set into the plurality of clusters according to clustering outputs generated by the clustering neural network.

    Methods for Emotion Classification in Text

    公开(公告)号:US20220292261A1

    公开(公告)日:2022-09-15

    申请号:US17582206

    申请日:2022-01-24

    Applicant: Google LLC

    Abstract: The technology relates to methods for detecting and classifying emotions in textual communication, and using this information to suggest graphical indicia such as emoji, stickers or GIFs to a user. Two main types of models are fully supervised models and few-shot models. In addition to fully supervised and few-shot models, other types of models focusing on the back-end (server) side or client (on-device) side may also be employed. Server-side models are larger-scale models that can enable higher degrees of accuracy, such as for use cases where models can be hosted on cloud servers where computational and storage resources are relatively abundant. On-device models are smaller-scale models, which enable use on resource-constrained devices such as mobile phones, smart watches or other wearables (e.g., head mounted displays), in-home devices, embedded devices, etc.

    Facilitating user device and/or agent device actions during a communication session

    公开(公告)号:US11269666B2

    公开(公告)日:2022-03-08

    申请号:US16621769

    申请日:2018-08-22

    Applicant: Google LLC

    Abstract: Implementations are directed to facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs, as outlined below, that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of network and/or hardware resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive communications system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user (via the user device(s)) directs various communications to the agent, and in which the agent (via the agent device(s)) optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

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