公开(公告)号：US11563850B2

公开(公告)日：2023-01-24

申请号：US17236781

申请日：2021-04-21

Applicant: GOOGLE LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G06F40/20 ,  G06F40/56 ,  G06F40/205 ,  H04M3/58 ,  H04M3/42 ,  H04M3/60 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US11468893B2

公开(公告)日：2022-10-11

申请号：US17049689

申请日：2020-05-05

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Eyal Segalis ,  Yaniv Leviathan

IPC: G10L15/22 ,  H04M3/51

Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

公开(公告)号：US11012560B2

公开(公告)日：2021-05-18

申请号：US15940113

申请日：2018-03-29

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06F40/205 ,  G06F40/56 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42 ,  H04M3/58 ,  H04M3/60 ,  G06F40/20 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US10827063B2

公开(公告)日：2020-11-03

申请号：US16385444

申请日：2019-04-16

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G06F40/20 ,  G06F40/56 ,  G06F40/205 ,  H04M3/58 ,  H04M3/42 ,  H04M3/60 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US10791220B2

公开(公告)日：2020-09-29

申请号：US15947447

申请日：2018-04-06

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06F40/205 ,  G06F40/56 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42 ,  H04M3/58 ,  H04M3/60 ,  G06F40/20 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US10630837B2

公开(公告)日：2020-04-21

申请号：US15621869

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G06F40/20 ,  G06F40/56 ,  G06F40/205 ,  H04M3/58 ,  H04M3/42 ,  H04M3/60 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

公开(公告)号：US10594863B2

公开(公告)日：2020-03-17

申请号：US15621869

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

公开(公告)号：US20180220000A1

公开(公告)日：2018-08-02

申请号：US15940113

申请日：2018-03-29

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan

IPC: H04M3/493 ,  G06F17/27 ,  H04M3/42 ,  G06F17/28 ,  H04M3/60

CPC classification number: H04M3/4936 ,  G06F17/27 ,  G06F17/2705 ,  G06F17/2881 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L13/08 ,  G10L15/005 ,  G10L15/1807 ,  G10L15/1815 ,  G10L15/222 ,  G10L25/63 ,  G10L2015/227 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/493 ,  H04M3/58 ,  H04M3/60 ,  H04M2242/18

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US12254883B2

公开(公告)日：2025-03-18

申请号：US18635974

申请日：2024-04-15

Applicant: GOOGLE LLC

Inventor： Asaf Aharoni ,  Arun Narayanan ,  Nir Shabat ,  Parisa Haghani ,  Galen Tsai Chuang ,  Yaniv Leviathan ,  Neeraj Gaur ,  Pedro J. Moreno Mengibar ,  Rohit Prakash Prabhavalkar ,  Zhongdi Qu ,  Austin Severn Waters ,  Tomer Amiaz ,  Michiel A. U. Bacchiani

IPC: G10L15/26 ,  G10L15/32 ,  H04M1/02 ,  H04M1/663 ,  H04M3/428 ,  H04M3/51

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.

公开(公告)号：US20240371375A1

公开(公告)日：2024-11-07

申请号：US18772852

申请日：2024-07-15

Applicant: GOOGLE LLC

Inventor： Yuval Baror ,  Yaniv Leviathan

IPC: G10L15/22 ,  G06F3/0482 ,  G10L13/047 ,  H04L67/306 ,  H04M3/493

Abstract: Implementations are directed to using an automated assistant to initiate an assisted call on behalf of a given user. The assistant can, during the assisted call, receiving a request, from an additional user on the assisted call, for information that is not known to the assistant. In response, the assistant can render a prompt for the information and, while awaiting responsive input from the given user, continue the assisted call using already resolved value(s) for the assisted call. If responsive input is received within a threshold duration of time, synthesized speech, corresponding to the responsive input, is rendered as part of the assisted call. Implementations are additionally or alternatively directed to using the automated assistant to provide, during an ongoing call between a given user and an additional user, output that is based on a value requested by the additional user during the ongoing call.