Systems and methods for live help
    22.
    发明授权

    公开(公告)号:US11231945B2

    公开(公告)日:2022-01-25

    申请号:US16941169

    申请日:2020-07-28

    Applicant: INTEGENX INC.

    Abstract: A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.

    Command center
    23.
    发明授权

    公开(公告)号:US10855748B2

    公开(公告)日:2020-12-01

    申请号:US15910743

    申请日:2018-03-02

    Applicant: IntegenX Inc.

    Abstract: A command center includes at least one network communications interface configured for two-way communications with a plurality of sites remote from the command center and at least one display screen and user interface. Each of the plurality of sites includes at least one forensic field test device configured to identify individuals using DNA samples from the individuals. The display screen and user interface are configured to depict aspects of forensic field test devices of the plurality of sites, wherein the aspects include a site identifier for each of the forensic field test devices and one or more additional aspects.

    SYSTEMS AND METHODS FOR LIVE HELP
    28.
    发明公开

    公开(公告)号:US20230409358A1

    公开(公告)日:2023-12-21

    申请号:US18326519

    申请日:2023-05-31

    Applicant: IntegenX, Inc.

    CPC classification number: G06F9/453 G06F3/0487 G06Q30/016

    Abstract: A live help provider graphical user interface depicting a provider graphical representation of a client device located at a user location and respective provider graphical representations of additional devices located at the user location in a manner that identifies each of the additional devices and depicts a spatial relationship of each of the additional devices relative to the client device at the user location.

    System and methods for live help
    29.
    发明授权

    公开(公告)号:US11693677B2

    公开(公告)日:2023-07-04

    申请号:US17574114

    申请日:2022-01-12

    Applicant: INTEGENX INC.

    CPC classification number: G06F9/453 G06F3/0487 G06Q30/016

    Abstract: A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.

    System and Methods for Live Help
    30.
    发明申请

    公开(公告)号:US20220137993A1

    公开(公告)日:2022-05-05

    申请号:US17574114

    申请日:2022-01-12

    Applicant: INTEGENX INC.

    Abstract: A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.

Patent Agency Ranking