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公开(公告)号：US08345828B2
公开(公告)日：2013-01-01
申请号：US12416906
申请日：2009-04-01
IPC分类号： H04M1/64
CPC分类号： H04M3/42221 , H04L65/608 , H04M7/006
摘要： Embodiments of the present invention provides systems and methods for pooled IP recording. An exemplary method of the present invention comprises monitoring a user's logon, associating a communication device to the user, assigning an interface to a recorder associated with the communication device, and recording data from the communication device sent over the interface. Another exemplary method of the present invention comprises detecting a recorder failure and dynamically routing an interface associated with the failed recorder to at least one other recorder.
摘要翻译： 本发明的实施例提供用于汇集IP记录的系统和方法。 本发明的示例性方法包括监视用户的登录，将通信设备与用户相关联，向与通信设备相关联的记录器分配接口以及从通过接口发送的通信设备记录数据。 本发明的另一示例性方法包括检测记录器故障并将与故障记录器相关联的接口动态地路由到至少一个其他记录器。
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公开(公告)号：US09020125B1
公开(公告)日：2015-04-28
申请号：US12967025
申请日：2010-12-13
CPC分类号： H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。
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公开(公告)号：US08837697B2
公开(公告)日：2014-09-16
申请号：US11567808
申请日：2006-12-07
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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24.发明授权Systems and methods for endpoint recording using a media application server 有权使用媒体应用服务器进行终端记录的系统和方法公开(公告)号：US08730959B1
公开(公告)日：2014-05-20
申请号：US12769552
申请日：2010-04-28
CPC分类号： H04M3/42221 , H04L29/06027 , H04L45/16 , H04L65/1083 , H04M3/5183 , H04M7/006
摘要： Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.
摘要翻译： 本发明的实施例提供用于记录媒体通信的系统和方法。 一种示例性方法包括以下步骤：从第一通信设备接收进入通信; 将呼入通信路由到呼叫中心中的第二通信设备; 通过媒体应用服务器发送与第一通信设备和第二通信设备之间的传入媒体通信相关联的媒体通信; 通过媒体应用服务器复制媒体通信; 通过媒体应用服务器传输复制的媒体通信; 并记录重复的媒体通信。
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公开(公告)号：US08718266B1
公开(公告)日：2014-05-06
申请号：US12967028
申请日：2010-12-13
IPC分类号： H04M3/00
CPC分类号： H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。
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公开(公告)号：US08130938B2
公开(公告)日：2012-03-06
申请号：US11540902
申请日：2006-09-29
CPC分类号： H04L12/66 , H04M3/42221 , H04M3/5175 , H04M7/006
摘要： Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.
摘要翻译： 本发明的实施例提供用于记录媒体通信的系统和方法。 一个示例性方法包括以下步骤：配置端点记录设备，用于将呼入中继到端点组件; 从通信系统接收来电; 基于所述端点记录装置的配置，确定是否将所述呼入中继到所述端点组件; 响应于确定所述来话呼叫被中继，经由所述端点记录设备将与所述呼入相关联的媒体通信中继到所述端点组件; 并在端点组件处记录中继的媒体通信。
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公开(公告)号：US07822018B2
公开(公告)日：2010-10-26
申请号：US11394496
申请日：2006-03-31
IPC分类号： H04L12/66
CPC分类号： H04M3/42221 , H04M7/006
摘要： Included are embodiments of a method for recording in an Internet Protocol (IP) environment. At least one embodiment includes receiving data related to a communication, generating a copied version of at least a portion of the received data, and modifying the copied version of the received data. Other embodiments include sending at least a portion of the modified copied version of the received data to a recording device.
摘要翻译： 包括用于在因特网协议（IP）环境中记录的方法的实施例。 至少一个实施例包括接收与通信有关的数据，生成所接收数据的至少一部分的复制版本，以及修改所接收数据的复制版本。 其他实施例包括将所接收数据的经修改的复制版本的至少一部分发送到记录装置。
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公开(公告)号：US07613290B2
公开(公告)日：2009-11-03
申请号：US11540086
申请日：2006-09-29
CPC分类号： H04L67/2814 , H04L67/2819
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性方法包括：经由代理服务器与客户中心通信系统进行通信; 基于所述客户中心通信系统和所述代理服务器之间的通信来确定是否记录与所述通信会话相关联的媒体流; 并且响应于确定要记录媒体流，记录来自通信会话的媒体流。
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公开(公告)号：US20090055548A1
公开(公告)日：2009-02-26
申请号：US12118789
申请日：2008-05-12
IPC分类号： G06F15/16
CPC分类号： H04M3/42221 , H04L65/1083 , H04M7/006
摘要： Included are embodiments for multi-stream recording. At least one embodiment of a method receiving an indication that a communication session is initiated, the communication session including communications data, the communications data being received at a communications device at an extension and sending a request for at least a portion of the communications data. Some embodiments include receiving, at a recording device associated with the extension, at least a portion of the requested data, the at least a portion of the requested data being received as a copy of the communications data.
摘要翻译： 包括用于多流记录的实施例。 接收通信会话被发起的指示的方法的至少一个实施例，所述通信会话包括通信数据，所述通信数据在分机的通信设备处被接收并且发送对所述通信数据的至少一部分的请求。 一些实施例包括在与扩展相关联的记录设备处接收所请求数据的至少一部分，所请求数据的至少一部分作为通信数据的副本被接收。
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公开(公告)号：US20080080481A1
公开(公告)日：2008-04-03
申请号：US11567808
申请日：2006-12-07
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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