公开(公告)号：US09292369B2

公开(公告)日：2016-03-22

申请号：US14201793

申请日：2014-03-08

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/12 ,  G06F11/07 ,  H04N1/00

CPC classification number: G06F11/0733 ,  G06F11/3003 ,  G06F11/3055 ,  H04N1/00344 ,  H04N1/00954

Abstract: An agent unit acquires apparatus status information that indicates a status of the electronic apparatus from an electronic apparatus. A remote maintenance server transmits an acquisition instruction of the apparatus status information to the agent unit and receives the apparatus status information from the agent unit if acquisition of the apparatus status information succeeded. The remote maintenance server (a) acquires operation schedule information on the electronic apparatus, (b) transmits an acquisition instruction of the apparatus status information to the agent unit, (c) registers a retransmission schedule of the acquisition instruction so as to transmit the acquisition instruction at a timing within an operation period of the electronic apparatus determined from the operation schedule if acquisition of the apparatus status information failed, and (d) transmits the acquisition instruction to the agent unit at the timing of the retransmission schedule.

Abstract translation: 代理单元从电子设备获取指示电子设备的状态的设备状态信息。 如果设备状态信息的获取成功，则远程维护服务器向代理单元发送设备状态信息的获取指令并从代理单元接收设备状态信息。 远程维护服务器（a）获取关于电子设备的操作计划信息，（b）向代理单元发送设备状态信息的获取指令，（c）注册采集指令的重传调度，以便发送采集 如果获取设备状态信息失败，则从操作计划确定的电子设备的操作周期内的定时指示，以及（d）在重传调度的定时向代理单元发送获取指令。

公开(公告)号：US20140268226A1

公开(公告)日：2014-09-18

申请号：US14201793

申请日：2014-03-08

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Toyoaki Oku ,  Koki Nakajima ,  Takeshi Nakamura ,  Yoshihiko Arai ,  Atsushi Matsumoto

IPC: G06F3/12

CPC classification number: G06F11/0733 ,  G06F11/3003 ,  G06F11/3055 ,  H04N1/00344 ,  H04N1/00954

Abstract: An agent unit acquires apparatus status information that indicates a status of the electronic apparatus from an electronic apparatus. A remote maintenance server transmits an acquisition instruction of the apparatus status information to the agent unit and receives the apparatus status information from the agent unit if acquisition of the apparatus status information succeeded. The remote maintenance server (a) acquires operation schedule information on the electronic apparatus, (b) transmits an acquisition instruction of the apparatus status information to the agent unit, (c) registers a retransmission schedule of the acquisition instruction so as to transmit the acquisition instruction at a timing within an operation period of the electronic apparatus determined from the operation schedule if acquisition of the apparatus status information failed, and (d) transmits the acquisition instruction to the agent unit at the timing of the retransmission schedule.

Abstract translation: 代理单元从电子设备获取指示电子设备的状态的设备状态信息。 如果设备状态信息的获取成功，则远程维护服务器向代理单元发送设备状态信息的获取指令并从代理单元接收设备状态信息。 远程维护服务器（a）获取关于电子设备的操作计划信息，（b）向代理单元发送设备状态信息的获取指令，（c）注册采集指令的重传调度，以便发送采集 如果获取设备状态信息失败，则从操作计划确定的电子设备的操作周期内的定时指示，以及（d）在重传调度的定时向代理单元发送获取指令。

公开(公告)号：US11468498B2

公开(公告)日：2022-10-11

申请号：US16728997

申请日：2019-12-27

Applicant: KYOCERA DOCUMENT SOLUTIONS INC.

Inventor： Atsushi Matsumoto

IPC: G06Q30/06 ,  G06K15/00 ,  H04N1/00 ,  G06Q10/08

Abstract: An image forming apparatus is configured to receive the message window data from the ordering server apparatus, store the message window data in the nonvolatile storage device, display the message window on the display device, detect a request to minimize the message window input via the input device, and then display a minimized GUI on the display device, and detect a request to maximize the minimized GUI input via the input device when the minimized GUI is displayed on the display device, and then read the message window data from the nonvolatile storage device and display the message window on the display device.

公开(公告)号：US09934096B2

公开(公告)日：2018-04-03

申请号：US14938764

申请日：2015-11-11

Applicant: KYOCERA Document Solutions Inc.

Inventor： Atsushi Matsumoto ,  Toyoaki Oku ,  Takeshi Nakamura ,  Ryuichi Ishizu ,  Katsuhiro Minoru

IPC: G06F11/07 ,  G06F11/14 ,  G06F3/12 ,  H04N1/00

CPC classification number: G06F11/1417 ,  G06F3/12 ,  G06F3/1203 ,  G06F3/121 ,  G06F3/1234 ,  G06F3/1273 ,  G06F3/1285 ,  G06F11/0733 ,  G06F11/0748 ,  G06F11/0793 ,  G06F2201/805 ,  H04N1/00 ,  H04N1/00204 ,  H04N1/00307 ,  H04N1/32625 ,  H04N2201/0094

Abstract: In a fault management system, each of one or more image forming apparatuses includes an agent unit that transmits, upon occurrence of a fault, a notice that the fault has occurred and service call information indicative of details of the fault to a fault management server. The fault management server includes a manager unit that transmits a reboot command to the agent unit of the image forming apparatus in which the fault has occurred, upon reception of the notice and the service call information from the agent unit of the image forming apparatus in which the fault has occurred. The agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus in which the fault has occurred, according to the reboot command.

公开(公告)号：US20140279570A1

公开(公告)日：2014-09-18

申请号：US14201792

申请日：2014-03-08

Applicant: KYOCERA Document Solutions Inc.

Inventor： Daisuke Yoshida ,  Yoshihiko Arai ,  Toyoaki Oku ,  Takeshi Nakamura ,  Koki Nakajima ,  Atsushi Matsumoto

IPC: G06Q10/00

CPC classification number: G06Q10/20

Abstract: An electronic apparatus includes: an operation panel configured to display a screen for a user and receive an operation by the user; a display control unit configured to control display of a screen on the operation panel; and an agent unit configured to control timings of starting and cancelling display of a message screen based on message data received from a remote maintenance server on a maintenance service provider side. The agent unit is further configured to generate reading confirmation data that indicates that a user read the message screen and transmit the reading confirmation data to the remote maintenance server if the operation panel receives an operation by the user for cancelling display of the message screen while the message screen is displayed on the operation panel.

Abstract translation: 电子设备包括：操作面板，被配置为显示用户的屏幕并接收用户的操作; 显示控制单元，被配置为控制操作面板上的屏幕的显示; 以及代理单元，被配置为基于从维护服务提供方侧的远程维护服务器接收的消息数据来控制启动和取消显示消息屏幕的定时。 代理单元还被配置为产生读取确认数据，其指示用户读取消息屏幕并且如果操作面板接收到用户取消消息屏幕的显示的操作，则向远程维护服务器发送读取确认数据，同时 消息屏幕显示在操作面板上。