Abstract:
A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.
Abstract:
A management system includes a plurality of image forming apparatuses, a management computer, and a management server. The plurality of image forming apparatuses are arranged inside a common network. The management computer is arranged inside the network to manage the image forming apparatus. The management server is arranged outside the network to manage the image forming apparatus. The management computer transmits information on the image forming apparatus obtained from the image forming apparatus to the management server. The management server manages the information on the image forming apparatus received from the management computer.
Abstract:
An agent unit acquires apparatus status information from an electronic apparatus. A remote maintenance server receives and stores the apparatus status information transmitted from the agent unit. The agent unit (a) issues a response request of whether transmission of the apparatus status information is permitted or denied to a user of the electronic apparatus when a transmission request of the apparatus status information is detected, (b1) transmits a notification that indicates that transmission of the apparatus status information is denied to the remote maintenance server without transmitting the apparatus status information if a response to the response request is received and the received response indicates that transmission of the apparatus status information is denied, and (b2) transmits the apparatus status information if a response to the response request is received and the received response indicates that transmission of the apparatus status information is permitted.
Abstract:
An electronic apparatus includes: an operation panel configured to display a screen and receive an operation performed by a user; an agent unit configured to, upon receipt of message data from a remote maintenance server on a maintenance service provider side, provide an instruction to display a message screen based on the message data; and a display control unit configured to control the display of a screen on the operation panel and configured to, when the instruction to display the message screen is received while an operation screen is being displayed, display the message screen on the operation panel upon detection of an end of an operation of the operation panel performed by the user.
Abstract:
A device management system includes an automatic updater that automatically generates an automatic F/W update task in accordance with an automatic F/W update plan which is a setting for automatically generating the automatic F/W update task as a task for updating firmware of an image forming apparatus. The automatic F/W update plan includes specifying of firmware for update and a mode in which the update is fully executed on all electronic apparatuses of a target of the software update. The automatic updater automatically generates the automatic F/W update task in accordance with the automatic F/W update plan at a specific timing in a repeat manner.
Abstract:
An image forming system includes an image forming apparatus and a server. The image forming apparatus transmits to the server image data representing an image. The image is read by the reading device from the recording medium on which the print device prints the image, in response to an instruction to print at the origin of the print area. The server acquires, from the image data transmitted from the image forming apparatus, a printing-complete reference position, as a position where the recording-medium origin is made a reference, in a location printed on the recording medium by the image forming apparatus in response to an instruction to execute printing at the print-area origin, and acquires the displacement as a difference between the acquired printing-complete reference position and the print reference position stored in the storage device.
Abstract:
A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.
Abstract:
A server, image forming apparatus, image forming system, or monitoring method allows an administrator an intuitive, visual grasp of the status of an image forming apparatus and helps reduce the load on network communication. The server has a template code/character data acquirer that acquires, from an image forming apparatus having a display displaying a panel image, a template code corresponding to a template image included in the panel image and character data included in the panel image; and a panel image generator that reads, from a storage storing a template image, the template image corresponding to the template code and that generates the panel image by combining together the template image read and the character data acquired from the image forming apparatus.
Abstract:
A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.
Abstract:
A management system includes a management server and one or more image forming apparatuses. The management server includes an operation input unit, a display, a first communication unit, a storage unit, and a manager unit. The manager unit, when the administrator instructs a set value change of a setting item for a specific image forming apparatus, determines which set value management group includes the image forming apparatus to which the change has been instructed, refers to a reflection-range table of a set value management group including the image forming apparatus to which the change has been instructed, determines which image forming apparatus among other image forming apparatuses executes the set value change based on the reference result, and instructs the other determined image forming apparatus to change the set value.