Management System, Management Computer, and Recording Medium

    公开(公告)号:US20190098150A1

    公开(公告)日:2019-03-28

    申请号:US16145761

    申请日:2018-09-28

    CPC classification number: H04N1/00344

    Abstract: A management system includes a plurality of image forming apparatuses, a management computer, and a management server. The plurality of image forming apparatuses are arranged inside a common network. The management computer is arranged inside the network to manage the image forming apparatus. The management server is arranged outside the network to manage the image forming apparatus. The management computer transmits information on the image forming apparatus obtained from the image forming apparatus to the management server. The management server manages the information on the image forming apparatus received from the management computer.

    APPARATUS MANAGEMENT SYSTEM, ELECTRONIC APPARATUS, APPARATUS MANAGEMENT METHOD, AND COMPUTER READABLE RECORDING MEDIUM STORING AN APPARATUS MANAGEMENT PROGRAM
    3.
    发明申请
    APPARATUS MANAGEMENT SYSTEM, ELECTRONIC APPARATUS, APPARATUS MANAGEMENT METHOD, AND COMPUTER READABLE RECORDING MEDIUM STORING AN APPARATUS MANAGEMENT PROGRAM 审中-公开
    设备管理系统,电子设备,设备管理方法和计算机可读记录介质存储设备管理程序

    公开(公告)号:US20140355051A1

    公开(公告)日:2014-12-04

    申请号:US14278365

    申请日:2014-05-15

    Abstract: An agent unit acquires apparatus status information from an electronic apparatus. A remote maintenance server receives and stores the apparatus status information transmitted from the agent unit. The agent unit (a) issues a response request of whether transmission of the apparatus status information is permitted or denied to a user of the electronic apparatus when a transmission request of the apparatus status information is detected, (b1) transmits a notification that indicates that transmission of the apparatus status information is denied to the remote maintenance server without transmitting the apparatus status information if a response to the response request is received and the received response indicates that transmission of the apparatus status information is denied, and (b2) transmits the apparatus status information if a response to the response request is received and the received response indicates that transmission of the apparatus status information is permitted.

    Abstract translation: 代理单元从电子设备获取设备状态信息。 远程维护服务器接收并存储从代理单元发送的设备状态信息。 当检测到装置状态信息的发送请求时,代理单元(a)发出对电子设备的用户的设备状态信息的发送是否允许或拒绝的响应请求,(b1)发送指示 如果接收到对响应请求的响应,并且接收到的响应指示设备状态信息的传输被拒绝,则设备状态信息的传输被拒绝给远程维护服务器而不发送设备状态信息,并且(b2) 如果接收到对响应请求的响应,并且接收到的响应指示允许设备状态信息的发送,则状态信息。

    ELECTRONIC APPARATUS THAT DISPLAYS MESSAGE SCREEN
    4.
    发明申请
    ELECTRONIC APPARATUS THAT DISPLAYS MESSAGE SCREEN 审中-公开
    显示信息屏幕的电子设备

    公开(公告)号:US20140258876A1

    公开(公告)日:2014-09-11

    申请号:US14192143

    申请日:2014-02-27

    CPC classification number: G06F11/324

    Abstract: An electronic apparatus includes: an operation panel configured to display a screen and receive an operation performed by a user; an agent unit configured to, upon receipt of message data from a remote maintenance server on a maintenance service provider side, provide an instruction to display a message screen based on the message data; and a display control unit configured to control the display of a screen on the operation panel and configured to, when the instruction to display the message screen is received while an operation screen is being displayed, display the message screen on the operation panel upon detection of an end of an operation of the operation panel performed by the user.

    Abstract translation: 电子设备包括:操作面板,被配置为显示屏幕并接收用户执行的操作; 代理单元,被配置为在维护服务提供方侧从远程维护服务器接收到消息数据时,基于所述消息数据提供显示消息屏幕的指令; 以及显示控制单元,被配置为控制操作面板上的屏幕的显示,并且被配置为当在显示操作屏幕的同时接收到显示消息屏幕的指示时,在检测到操作面板时将消息屏幕显示在操作面板上 由用户执行的操作面板的操作结束。

    Device management system, device management method, and storage medium
    7.
    发明授权
    Device management system, device management method, and storage medium 有权
    设备管理系统,设备管理方法和存储介质

    公开(公告)号:US09531786B2

    公开(公告)日:2016-12-27

    申请号:US14332300

    申请日:2014-07-15

    CPC classification number: H04L67/025 G06F3/0481 G06F3/1454 G09G2340/10

    Abstract: A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.

    Abstract translation: 设备管理系统包括电子设备和远程维护服务器。 电子设备向用户显示操作画面。 远程维护服务器包括透明面板管理部分,其基于在服务终端设备上执行的服务人员的操作,在虚拟透明面板上绘制引导图像,并使电子设备在虚拟透明面板上叠加并显示虚拟透明面板 操作画面。

    Image forming system and monitoring method in which an image forming apparatus is monitored via a server
    8.
    发明授权
    Image forming system and monitoring method in which an image forming apparatus is monitored via a server 有权
    图像形成系统和监视方法,其中通过服务器监视图像形成装置

    公开(公告)号:US09497351B1

    公开(公告)日:2016-11-15

    申请号:US15131600

    申请日:2016-04-18

    Abstract: A server, image forming apparatus, image forming system, or monitoring method allows an administrator an intuitive, visual grasp of the status of an image forming apparatus and helps reduce the load on network communication. The server has a template code/character data acquirer that acquires, from an image forming apparatus having a display displaying a panel image, a template code corresponding to a template image included in the panel image and character data included in the panel image; and a panel image generator that reads, from a storage storing a template image, the template image corresponding to the template code and that generates the panel image by combining together the template image read and the character data acquired from the image forming apparatus.

    Abstract translation: 服务器,图像形成装置,图像形成系统或监视方法允许管理员直观地,直观地掌握图像形成装置的状态,并且有助于减少网络通信的负担。 服务器具有模板代码/字符数据获取器,其从具有显示面板图像的显示的图像形成装置获取对应于面板图像中包括的模板图像的模板代码和面板图像中包括的字符数据; 以及面板图像生成器,其从存储模板图像的存储器读取与所述模板代码相对应的模板图像,并且通过将从所述图像形成装置获取的模板图像读取和文字数据组合在一起而生成面板图像。

    DEVICE MANAGEMENT SYSTEM, DEVICE MANAGEMENT METHOD, AND STORAGE MEDIUM
    9.
    发明申请
    DEVICE MANAGEMENT SYSTEM, DEVICE MANAGEMENT METHOD, AND STORAGE MEDIUM 有权
    设备管理系统,设备管理方法和存储介质

    公开(公告)号:US20150026585A1

    公开(公告)日:2015-01-22

    申请号:US14332300

    申请日:2014-07-15

    CPC classification number: H04L67/025 G06F3/0481 G06F3/1454 G09G2340/10

    Abstract: A device management system includes an electronic device and a remote maintenance server. The electronic device displays an operation screen to a user. The remote maintenance server includes a transparent panel management portion that draws a guide image on a virtual transparent panel based on an operation of a service person performed on a service terminal device, and causes the electronic device to overlay and display the virtual transparent panel on the operation screen.

    Abstract translation: 设备管理系统包括电子设备和远程维护服务器。 电子设备向用户显示操作画面。 远程维护服务器包括透明面板管理部分,其基于在服务终端设备上执行的服务人员的操作,在虚拟透明面板上绘制引导图像,并使电子设备在虚拟透明面板上叠加并显示虚拟透明面板 操作画面。

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