公开(公告)号：US20110066939A1

公开(公告)日：2011-03-17

申请号：US12952462

申请日：2010-11-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

IPC分类号： G06F3/00

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06F11/327

摘要： When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

摘要翻译： 当在计算机系统中出现问题时，执行以下处理。 也就是说，至少包括提供给操作者的系统信息的操作内容和输入请求以及从系统信息的信息源获取与输入请求相关的系统信息的命令的故障排除过程被分配给 输入请求被引用。 此外，根据该命令，从存在系统信息的信息源收集系统信息。 然后，在从故障排除步骤中删除系统信息的这些输入请求之后，将向操作员呈现所产生的故障排除步骤。 因此，可以显着减少操作者在故障排除操作中的工作量，直到操作完成的时间缩短，从而使故障排除成为可能。

公开(公告)号：US20110004675A1

公开(公告)日：2011-01-06

申请号：US12884308

申请日：2010-09-17

申请人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/177

CPC分类号： G06F17/30997 ,  G06F17/30566 ,  G06Q10/06

摘要： An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

摘要翻译： 一种用于从管理多个设备配置信息管理设备的虚拟集成管理设备向设备配置信息管理设备执行信息更新处理的信息管理设备，包括元信息管理单元和更新处理单元。 用于存储元信息的元信息管理单元指示从哪个设备配置信息管理设备管理的信息到来。 更新处理单元用于缩小具有信息的设备配置信息管理设备。 该信息是基于元信息的注册，更新和删除等更新处理的信息的基础，仅向被缩小的设备配置信息管理装置提供诸如注册，更新和删除等更新处理的请求 。

公开(公告)号：US08650274B2

公开(公告)日：2014-02-11

申请号：US12884308

申请日：2010-09-17

申请人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/173

CPC分类号： G06F17/30997 ,  G06F17/30566 ,  G06Q10/06

摘要： An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

摘要翻译： 一种用于从管理多个设备配置信息管理设备的虚拟集成管理设备向设备配置信息管理设备执行信息更新处理的信息管理设备，包括元信息管理单元和更新处理单元。 用于存储元信息的元信息管理单元指示从哪个设备配置信息管理设备管理的信息到来。 更新处理单元用于缩小具有信息的设备配置信息管理设备。 该信息是基于元信息的注册，更新和删除等更新处理的信息的基础，仅向被缩小的设备配置信息管理装置提供诸如注册，更新和删除等更新处理的请求 。

公开(公告)号：US20090249130A1

公开(公告)日：2009-10-01

申请号：US12409273

申请日：2009-03-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

IPC分类号： G06F11/07

CPC分类号： H04L41/5061 ,  G06Q10/10 ,  H04L41/5074

摘要： A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

摘要翻译： 故障处理装置包括登记解决问题的事件的信息的事件登记部，从事件信息生成故障解决知识的解决方案知识生成部，记录作为判断适当性的材料的风险项的风险登录部 通过故障解决方案知识选择工作候选人，从故障解决方案知识中生成显示故障解决程序的导航信息的风险评估部分，以及显示导航信息的解决过程显示部分。

公开(公告)号：US08572047B2

公开(公告)日：2013-10-29

申请号：US13044797

申请日：2011-03-10

申请人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

发明人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

IPC分类号： G06F7/00 ,  G06F17/00 ,  G06F17/30

CPC分类号： G06F17/30377 ,  G06F17/30227 ,  G06F17/30362 ,  G06F17/30575

摘要： In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

摘要翻译： 在具有保存关于信息系统的配置信息的多个元素数据库和用于整体地管理元素数据库的集成数据库的综合管理数据库系统中，响应于更新请求保持安全状态而不能返回应答的元素数据库 不通知两阶段提交的第一阶段中的更新请求，从而在数据更新时实现同步，并保持系统中数据的一致性。

公开(公告)号：US08522078B2

公开(公告)日：2013-08-27

申请号：US12409273

申请日：2009-03-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

IPC分类号： G06F11/00

CPC分类号： H04L41/5061 ,  G06Q10/10 ,  H04L41/5074

摘要： A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

摘要翻译： 故障处理装置包括登记解决问题的事件的信息的事件登记部，从事件信息生成故障解决知识的解决方案知识生成部，记录作为判断适当性的材料的风险项的风险登录部 通过故障解决方案知识选择工作候选人，从故障解决方案知识中生成显示故障解决程序的导航信息的风险评估部分，以及显示导航信息的解决过程显示部分。

公开(公告)号：US20110161288A1

公开(公告)日：2011-06-30

申请号：US13044797

申请日：2011-03-10

申请人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

发明人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

IPC分类号： G06F17/30

CPC分类号： G06F17/30377 ,  G06F17/30227 ,  G06F17/30362 ,  G06F17/30575

摘要： In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

摘要翻译： 在具有保存关于信息系统的配置信息的多个元素数据库和用于整体地管理元素数据库的集成数据库的综合管理数据库系统中，响应于更新请求保持安全状态而不能返回应答的元素数据库 不通知两阶段提交的第一阶段中的更新请求，从而在数据更新时实现同步，并保持系统中数据的一致性。

公开(公告)号：US20110167411A1

公开(公告)日：2011-07-07

申请号：US12929084

申请日：2010-12-29

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

IPC分类号： G06F9/44

CPC分类号： G06F21/305 ,  G06F2221/2101 ,  G06F2221/2129 ,  H04L41/0856 ,  H04L41/0866 ,  H04L63/123 ,  H04L67/1095 ,  H04L67/303 ,  H04L67/34

摘要： A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

摘要翻译： 配置信息验证装置包括：活动监视信息收集单元，用于从构成网络的多个配置项收集活动监视信息;逻辑公式创建单元，用于参考表示关于配置项之间的连接关系的信息的配置信息， 通过对位于通向相应配置项目的路由上的配置项执行AND运算，并且如果活动监视信息指示对应的配置项正在运行，则将“true”值分配给逻辑公式，从而对每个配置项的逻辑公式 正常情况下，如果活动监视信息表示相应的配置项不正常运行，则为逻辑公式分配“假”; 以及逻辑公式验证单元，用于从多个逻辑公式验证是否存在不一致的逻辑公式。

公开(公告)号：US08549484B2

公开(公告)日：2013-10-01

申请号：US12929084

申请日：2010-12-29

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

IPC分类号： G06F11/30 ,  G06F15/177 ,  G06F15/173 ,  G06F11/00 ,  G06F9/44 ,  G06F15/16 ,  G06F12/14

CPC分类号： G06F21/305 ,  G06F2221/2101 ,  G06F2221/2129 ,  H04L41/0856 ,  H04L41/0866 ,  H04L63/123 ,  H04L67/1095 ,  H04L67/303 ,  H04L67/34

摘要： A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

摘要翻译： 配置信息验证装置包括：活动监视信息收集单元，用于从构成网络的多个配置项收集活动监视信息;逻辑公式创建单元，用于参考表示关于配置项之间的连接关系的信息的配置信息， 通过对位于通向相应配置项目的路由上的配置项执行AND运算，并且如果活动监视信息指示对应的配置项正在运行，则将“true”值分配给逻辑公式，从而对每个配置项的逻辑公式 正常情况下，如果活动监视信息表示相应的配置项不正常运行，则为逻辑公式分配“假”; 以及逻辑公式验证单元，用于从多个逻辑公式验证是否存在不一致的逻辑公式。

公开(公告)号：US08171344B2

公开(公告)日：2012-05-01

申请号：US12892067

申请日：2010-09-28

申请人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Yuji Wada ,  Masazumi Matsubara

发明人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Yuji Wada ,  Masazumi Matsubara

IPC分类号： G06F11/00

CPC分类号： G06F11/2257

摘要： A troubleshooting system that receivesing as input one or more symptom(s) of trouble of an IT system and outputting a remedy for the symptom, the troubleshooting system including: a first data base to collecting configuration information of the IT system, a second data base to collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to deriveing and storeing configuration information of incidents of trouble from the first data base and the second data base using the configuration information as a key, a configuration information similarity degree calculation unit to calculating similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, and an output unit to presenting a remedy for the IT system experiencing the trouble together with the similarity degree.

摘要翻译： 一种故障排除系统，其作为输入一个或多个IT系统的一个或多个故障症状并输出所述症状的补救措施，所述故障排除系统包括：用于收集IT系统的配置信息的第一数据库，第二数据库 收集麻烦症状的处理事故和处理症状的补救措施;第一存储单元，使用配置信息作为密钥从第一数据库和第二数据库中导出并存储故障事件的配置信息; 配置信息相似度计算单元，用于计算遇到故障的IT系统的输入配置信息与故障事件的配置信息之间的相似度;以及输出单元，用于向出现故障的IT系统以及相似度呈现补救措施。