公开(公告)号：US20140090020A1

公开(公告)日：2014-03-27

申请号：US13624921

申请日：2012-09-22

Applicant: AVAYA INC.

Inventor： John Meiners ,  William T. Walker ,  Kurt Haserodt

IPC: G06F21/00

CPC classification number: H04L67/02 ,  G06F21/6209 ,  G06F2221/2117 ,  G06F2221/2145 ,  G06F2221/2149 ,  H04L63/102 ,  H04L67/34

Abstract: Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.

Abstract translation: 描述了可下载的可插拔服务及其分发方法。 可下载的可插拔服务可以对应于可以下载以升级通信系统的通信服务。 可下载的可插拔服务可以包括可以在正在升级的通信系统中的各种服务器之间分配的多个组件，以及使组件能够指示通信系统中的每个服务器以协调的方式操作的指令，以便提供 下载的服务。

公开(公告)号：US20140089457A1

公开(公告)日：2014-03-27

申请号：US13624925

申请日：2012-09-22

Applicant: AVAYA INC.

Inventor： Thorsten Ohrstrom-Sandgren ,  Kurt Haserodt ,  William T. Walker

IPC: G06F15/16

CPC classification number: H04W4/50 ,  G06F8/65 ,  H04L41/5054 ,  H04M1/72563 ,  H04W4/60

Abstract: Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.

Abstract translation: 描述了可下载的可插拔服务及其分发方法。 可下载的可插拔服务可以对应于可以下载以升级通信系统的通信服务。 可下载的可插拔服务可以包括可以分发在正在升级的通信系统中的各种服务器之间的许多组件，以及使组件能够指示通信系统中的每个服务器以协调的方式操作的指令，以便提供 下载的服务。

公开(公告)号：US20140086252A1

公开(公告)日：2014-03-27

申请号：US13627501

申请日：2012-09-26

Applicant: AVAYA, INC.

Inventor： Srikanth Keesara ,  Shahaji Bhosle

IPC: H04L12/28

CPC classification number: H04L45/66 ,  H04L12/465 ,  H04L12/4658 ,  H04L12/4666

Abstract: A method, apparatus and computer program product for using Backbone Virtual Local Area Network (BVLAN) as Virtual Routing and Forwarding (VRF) Identifier and shared Backbone Media Access Control (BMAC) tables to implement a Shortest Path Bridging (SPB) Layer 3 (L3) Virtual Services Network (VSN) is presented. For routed traffic, a Layer 3 (L3) Virtual Services Network (VSN) is associated with a unique Virtual Local Area Network Identifier (VLAN_ID) value in a first Shortest Path Bridging (SPB) network for routed traffic. The routed traffic comprises traffic sent over an SPB network interface, traffic received from an SPB interface, or traffic forwarded from a first SPB Network interface to a second SPB Network interface.

Abstract translation: 一种使用骨干虚拟局域网（BVLAN）作为虚拟路由和转发（VRF）标识符和共享骨干媒体访问控制（BMAC）表来实现最短路径桥接（SPB）第3层（L3）的方法，设备和计算机程序产品 ）提供虚拟服务网络（VSN）。 对于路由流量，第3层（L3）虚拟服务网络（VSN）与路由流量的第一最短路径桥接（SPB）网络中的唯一虚拟局域网标识符（VLAN_ID）值相关联。 路由流量包括通过SPB网络接口发送的流量，从SPB接口接收的流量，或从第一SPB网络接口转发到第二SPB网络接口的流量。

公开(公告)号：US20140086241A1

公开(公告)日：2014-03-27

申请号：US13628358

申请日：2012-09-27

Applicant: AVAYA, INC.

Inventor： Hamid Assarpour

IPC: H04L12/56

CPC classification number: H04L12/4641

Abstract: A self adapting driver for controlling datapath hardware elements uses a generic driver and a configuration library to create a set of data structures and methods to map information provided by applications to physical tables. A set of virtual tables is implemented as an interface between the applications and the generic driver. The generic driver uses the configuration library to determine a mapping from the virtual tables to the physical tables. A virtual table schema definition is parsed to create the configuration library, such that changes to the physical infrastructure may be implemented as changes to the virtual table schema definition without adjusting the driver code. Thus automatically generated creation of generic packet forwarding drivers is able to be implemented through the use of a configuration language that defines the meaning of the information stored in the virtual tables.

Abstract translation: 用于控制数据路径硬件元件的自适应驱动程序使用通用驱动程序和配置库来创建一组数据结构和方法，以将应用程序提供的信息映射到物理表。 一组虚拟表被实现为应用程序和通用驱动程序之间的接口。 通用驱动程序使用配置库来确定从虚拟表到物理表的映射。 解析虚拟表模式定义以创建配置库，以便可以将物理基础架构的更改实现为虚拟表模式定义的更改，而无需调整驱动程序代码。 因此，能够通过使用定义虚拟表中存储的信息的含义的配置语言来实现通用分组转发驱动器的自动生成创建。

公开(公告)号：US20140082098A1

公开(公告)日：2014-03-20

申请号：US13622231

申请日：2012-09-18

Applicant: AVAYA INC.

Inventor： James Collins ,  Ciaran Agnew

IPC: G06F15/173 ,  G06F15/167 ,  G06F15/16

CPC classification number: G06Q10/109

Abstract: Methods and systems are disclosed for collecting presence information from multiple utilities associated with a user and creating merged presence calculation information where events are determined to be analogous in content. The analogous content may relate to one or more of timing, context, user information, location, and the like. More specifically, email out-of-office and calendar events may be treated as analogous events. From the analogous events, merged presence calculation information is created and then provided to a presence server for an efficient aggregate presence calculation.

Abstract translation: 公开了用于从与用户相关联的多个实用工具收集存在信息并创建合并的存在计算信息的方法和系统，其中确定事件在内容中类似。 类似内容可以涉及定时，上下文，用户信息，位置等中的一个或多个。 更具体地说，电子邮件外出和日历活动可以被视为类似的事件。 从类似事件中，创建合并存在计算信息，然后将其提供给存在服务器以进行有效的聚合存在计算。

公开(公告)号：US20140079210A1

公开(公告)日：2014-03-20

申请号：US13623255

申请日：2012-09-20

Applicant: AVAYA INC.

Inventor： Joylee Kohler ,  Robert C. Steiner ,  Andrew D. Flockhart

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/5238

Abstract: A contact center which provides the ability to, among other things, support deferring work assignment decisions while simultaneously assessing the risks associated with such a deferred decision. The intelligent deferment of work assignment decisions helps to achieve better matching without losing the opportunity to timely assign work to an agent.

Abstract translation: 提供能力的联络中心，除其他外，支持推迟工作分配决定，同时评估与此类延迟决定相关的风险。 工作分配决策的智能推迟有助于实现更好的匹配，而不会失去及时将工作分配给代理的机会。

公开(公告)号：US20140029472A1

公开(公告)日：2014-01-30

申请号：US14040183

申请日：2013-09-27

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis ,  Roger L. Toennis

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  H04L65/1069 ,  H04M3/42391 ,  H04M2242/04 ,  H04M2242/30

Abstract: The present invention is directed to a method and device for assigning a telephone number to a browsing session and for providing physical location information to a public safety answering point in association with a web-based chat or relay session.

Abstract translation: 本发明涉及一种用于将电话号码分配给浏览会话并用于与基于网络的聊天或中继会话相关联地向公共安全应答点提供物理位置信息的方法和装置。

公开(公告)号：US20130295917A1

公开(公告)日：2013-11-07

申请号：US13937644

申请日：2013-07-09

Applicant: Avaya Inc.

Inventor： Jean Meloche ,  Jay M. Stiles

IPC: H04W24/00

CPC classification number: H04W24/00 ,  H04B17/23 ,  H04B17/309 ,  H04M1/72519

Abstract: A technique is discloses that enables a first telecommunications terminal, wireless or otherwise, to report to its user whether a second, wireless telecommunications terminal is receiving the first terminal's packet stream transmissions at a satisfactory quality level. The second terminal receives the packet stream that conveys the media waveform transmitted by the first terminal. The media waveform can be that of the speech signal of the first terminal's user. The second terminal measures a trait of the received signal and encodes the measurement data into the packet stream that the second terminal is already transmitting to the first terminal. The first terminal then decodes the measurement data from the received second stream and presents, to its user, a quality indication that is based on the measurement data. In doing so, the first terminal provides its user with a better idea of whether the second terminal has reliably received the user's communication.

Abstract translation: 一种技术是公开了使无线或其他第一电信终端向其用户报告第二无线电信终端是否以令人满意的质量水平接收第一终端的分组流传输。 第二终端接收传送由第一终端发送的媒体波形的分组流。 媒体波形可以是第一终端的用户的语音信号的波形。 第二终端测量接收信号的特征，并将测量数据编码到第二终端已经发送到第一终端的分组流中。 第一终端然后从接收到的第二流解码测量数据，并向其用户呈现基于测量数据的质量指示。 在这样做时，第一终端向用户提供关于第二终端是否可靠地接收到用户的通信的更好的想法。

公开(公告)号：US20130238866A1

公开(公告)日：2013-09-12

申请号：US13867523

申请日：2013-04-22

Applicant: AVAYA INC.

Inventor： John H. Meiners

IPC: G06F12/12

CPC classification number: G06F12/122 ,  G06F9/5022 ,  G06F9/5061

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing free chains of compute resources. A system configured to practice the method divides a free chain of compute resources into a usable part (UP) which contains resources available for immediate allocation and an unusable part (UUP) which contains resources not available for immediate allocation but which become available after a certain minimum number of allocations. The system sorts resources in the UP by block number, and maintains a last used object (LUO) vector, indexed by block number, which records a last object in the UP for each block. Each time the system frees a resource, the system adds the freed resource to a tail of the UUP and promotes an oldest resource in the UUP to the UP. This approach can manage free chains in a manner that is both flaw tolerant and has relatively high performance.

Abstract translation: 本文公开了用于管理计算资源的自由链的系统，方法和非暂时的计算机可读存储介质。 被配置为实施该方法的系统将计算资源的自由链分为包含可立即分配的资源的可用部分（UP）和不可用部分（UUP），该部分包含不可用于立即分配的资源，但是在一定的 最小分配数量。 系统通过块号对UP中的资源进行排序，并维护由块号索引的最后使用的对象（LUO）向量，其记录每个块的UP中的最后一个对象。 每次系统释放资源时，系统将释放的资源添加到UUP的尾部，并将UUP中的最旧资源提升到UP。 这种方法可以以无缺陷的方式管理自由链，并具有相对较高的性能。

公开(公告)号：US20020174184A1

公开(公告)日：2002-11-21

申请号：US09842747

申请日：2001-04-25

Applicant: Avaya, Inc.

Inventor： Louis Bouchard

IPC: G06F015/16

CPC classification number: H04L67/04 ,  H04L51/24 ,  H04L51/38 ,  H04L67/26

Abstract: A push model notification and access mechanism to nullpushnull the contents of a voice, fax, e-mail or unified mailbox to a wireless device such as a cellular phone where this information is locally cached and almost instantly displayed so that the user can interact with the mailbox content locally without the need to set up or maintain a network connection with a messaging server. The user may then send a command through the wireless device to the server to access particular items of the content list of the mailbox which is refreshed at every new message notification or after the mailbox has been accessed by the user using more traditional methods such as by telephone call.

Abstract translation: 一种推模型通知和访问机制，用于将语音，传真，电子邮件或统一邮箱的内容“推送”到诸如蜂窝电话的无线设备，其中该信息被本地缓存并几乎立即显示，使得用户可以进行交互 本地邮箱内容不需要设置或维护与消息传递服务器的网络连接。 然后，用户可以通过无线设备将命令发送到服务器以访问在每个新消息通知时刷新的邮箱的内容列表的特定项目，或者在用户使用更传统的方法访问了邮箱之后，例如通过 电话。