公开(公告)号：US11778034B2

公开(公告)日：2023-10-03

申请号：US14996851

申请日：2016-01-15

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Biswajyoti Pal ,  Ramanujan Kashi

IPC: H04L67/00 ,  H04L67/14 ,  G06Q10/101 ,  H04L67/02

CPC classification number: H04L67/14 ,  G06Q10/101 ,  H04L67/02

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

公开(公告)号：US11646893B2

公开(公告)日：2023-05-09

申请号：US17444093

申请日：2021-07-30

Applicant: Avaya Inc.

Inventor： Rifaat Shekh-Yusef ,  Gregory Pelton

IPC: H04L9/32 ,  H04L9/40

CPC classification number: H04L9/3236 ,  H04L9/3263 ,  H04L63/107

Abstract: Systems and methods for detecting misuse of devices comprising: receiving, from a device, a message comprising a first hash of device data that is indicative of a current device location and usage; generating a second hash of stored data, the stored data being based on an expected location and usage associated with the device; comparing the first and second hashes; and when the first and second hashes do not match, generating an alert.

公开(公告)号：US11586954B2

公开(公告)日：2023-02-21

申请号：US15139979

申请日：2016-04-27

Applicant: Avaya Inc.

Inventor： Patrick Tendick

IPC: G06N5/04 ,  G06N5/043

Abstract: A device, system, and method use predictive analytics based on an application-centric approach. The method includes receiving a request from an interactive application interacting with a user utilizing a user device for action data indicating an action to be taken by the interactive application during a session with the user device, the request generated by the interactive application based on a decision point associated with the interactive application. The method includes receiving from the interactive application session data associated with the session and the user device. The method includes determining scoring package data associated with the request based on the session data, the scoring package data comprising a predictive model indicative of a plurality of actions to be performed by the interactive application. The method includes generating the action data based on the scoring package data and transmitting the action data to the interactive application.

公开(公告)号：US11568426B2

公开(公告)日：2023-01-31

申请号：US14951224

申请日：2015-11-24

Applicant: Avaya Inc.

Inventor： Reinhard Klemm ,  David Skiba

IPC: G06Q30/02 ,  G06Q50/00 ,  H04M3/51

Abstract: Associating callers of a contact center with their social media identity may provide mutual benefits to the caller and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing access to their social media profile. When a caller initially calls a contact center, they are prompted, and possibly incentivized, to check into a virtual venue. The caller may then be known, via an associated social media identity, to the contact center. The virtual venue may then receive access to comments and other posts, such as endorsements, provided by connects to the social media identity and process the call in accordance with the sentiment or utilize the social media network for post-call follow-up.

公开(公告)号：US11516344B2

公开(公告)日：2022-11-29

申请号：US16260893

申请日：2019-01-29

Applicant: Avaya Inc.

Inventor： Shamik Suresh Shah ,  Prasant Kumar Jena ,  Amit Pansuria

IPC: H04M3/00 ,  H04M5/00 ,  H04L12/66 ,  H04M3/523 ,  H04M3/51

Abstract: Assigning contacts in a contact center including extracting, by a blend application, contextual information related to an inbound contact received at a first port and transmitting, by the blend application, the contextual information to an outbound dialer. The outbound dialer places an outbound call from a second port to the first port, automatically patches the second port with a third port that is associated with an agent assigned to an outbound campaign, and connects a customer device associated with the inbound contact to a device associated with the agent, during which the agent remains assigned to the outbound campaign.

公开(公告)号：US11489885B2

公开(公告)日：2022-11-01

申请号：US15365007

申请日：2016-11-30

Applicant: Avaya Inc.

Inventor： Manish Dusad ,  Charu Brahme

IPC: H04L65/1083 ,  H04L65/403 ,  H04L12/18

Abstract: Examples disclosed herein provide methods and systems for updating participants in parallel ongoing conferences through a central conference call management system. In at least one implementation, a method of operating a conference call management system is provided. The method includes monitoring an ongoing first conference call, and receiving a request from one or more users for a second conference call to utilize at least some of the same resources as the first conference call. The method also includes determining an estimated time remaining for the first conference call by analyzing at least some content of the first conference call, and providing the estimated time remaining for the first conference call to the one or more users.

公开(公告)号：US11463404B2

公开(公告)日：2022-10-04

申请号：US15485961

申请日：2017-04-12

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Manish Chatterjee ,  Biswajyoti Pal

IPC: H04L9/40 ,  H04L67/1036 ,  H04L67/63

Abstract: Embodiments disclosed herein provide systems and methods for quarantining communications at a network edge by routing traffic through a specialized network edge system. In a particular embodiment a method provides, identifying criteria indicating whether certain network traffic should be handled by the specialized network edge system. The method further provides receiving first information about first network traffic received at a first network edge system for a communication network. In response to determining, based on the first information, that the first network traffic satisfies the criteria, the method provides routing the first network traffic through the specialized network edge system.

公开(公告)号：US11417340B2

公开(公告)日：2022-08-16

申请号：US16714985

申请日：2019-12-16

Applicant: Avaya Inc.

Inventor： Darren Holmes ,  Jibin George ,  Salil Dhawan ,  Sandeep Goynar ,  Harsimran Jeet Singh

IPC: G10L15/26 ,  H04L67/10 ,  G10L15/22

Abstract: Electronic conferences are a common method of conducting a meeting when the participants are not at the same location. When a conference drops a portion of the audio, such carrying speech from a speaker, participants may be excluded from the full content of the conference. By having a device associated with a speaking participant convey both audio and generated text from the speech provided by the speaking participant, a server may be able to determine that speech is missing from the audio portion and automatically insert text content. As a result, poor audio quality may be mitigated with text and omitting unwanted text when the audio quality is sufficient.

公开(公告)号：US11381626B2

公开(公告)日：2022-07-05

申请号：US17232570

申请日：2021-04-16

Applicant: Avaya Inc.

Inventor： Ori Modai ,  Gal Eliraz-Levonai

IPC: H04B1/66 ,  H04L65/60 ,  H04N19/20 ,  H04N19/17 ,  H04N19/12 ,  H04N19/167

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for a segmented video codec for high resolution and high frame rate video. In a particular embodiment, a method of encoding a composite video stream provides identifying a first portion of an image of a video stream for encoding using first parameters and a second portion of the image of the video stream for encoding using second parameters. The method further provides segmenting the first portion of the image into one or more first tiles and the second portion of the image into one or more second tiles. The method further provides encoding the first tiles using the first parameters and the second tiles using the second parameters and, after the encoding, combining the first tiles and the second tiles into the composite video stream.

公开(公告)号：US11375049B2

公开(公告)日：2022-06-28

申请号：US16249521

申请日：2019-01-16

Applicant: Avaya Inc.

Inventor： Joel Ezell

IPC: G06F15/16 ,  H04L69/18 ,  H04L65/10 ,  H04L65/1069

Abstract: To allow the multiple communication endpoints that support different protocols to communicate, a protocol specific message (e.g., a SIP INVITE message) is converted to a protocol neutral message and sent to a protocol neutral bus. The bus delivers this message to a session processing engine, which then applies one or more rules to the protocol neutral request for the first communication session message. The rules are used to apply communication application logic to the first communication session message, then generate a first offer for a communication session message. This message is published to the protocol neutral bus. One or more edge servers supporting one or more protocols may receive that first offer message. The protocol neutral message is converted, by each edge server recipient of that message, to a protocol specific message (e.g., in a different protocol) and is then sent to one or more communication endpoints.