公开(公告)号：US20160241494A1

公开(公告)日：2016-08-18

申请号：US14622668

申请日：2015-02-13

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: H04L12/58

CPC classification number: H04L51/046

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Abstract translation: 为了能够在电子聊天会话中分开讨论多个主题，检测到在电子聊天会话中讨论一个或多个主题的请求。 响应于检测到在电子聊天会话中讨论一个或多个主题的请求，在电子聊天会话内创建用于一个或多个主题中的每一个的子聊天会话。 与子聊天会话相关联的信息被发送到电子聊天会话的参与者。 这允许每个参与者通过单独的子聊天会话单独聊天每个主题; 从而为每个主题创建一个单独的成绩单。

公开(公告)号：US20160179323A1

公开(公告)日：2016-06-23

申请号：US14576157

申请日：2014-12-18

Applicant: Avaya Inc.

Inventor： Ramanujan S. Kashi ,  Gaurav Badge ,  Thirunavukkarasu Arjunan

IPC: G06F3/0487 ,  H04L29/08 ,  G06Q30/00 ,  H04L29/06

CPC classification number: G06Q30/016 ,  G06F9/453 ,  G06F16/29 ,  G06F16/9537 ,  H04L65/1069 ,  H04L67/02

Abstract: Embodiments described herein provide systems, methods, and computer readable storage media for facilitating an in-place web communication related to content of a webpage. In a particular embodiment, a method provides determining that an indicator is positioned by a user of the user system over a first location on a webpage of a website displayed on the user system and receiving a user selection from the user that requests a communication with an agent system. In response to the user selection, the method provides transferring information associated with the first location to a collaboration system. The collaboration system uses the information to determine a subject matter context for the communication and transfers an indication of the subject matter context to the agent system for use during the communication. Furthermore, the method provides establishing the communication with the agent system via the collaboration system.

Abstract translation: 本文描述的实施例提供了用于促进与网页的内容相关的就地网络通信的系统，方法和计算机可读存储介质。 在特定实施例中，一种方法提供确定指示符由用户系统的用户通过在用户系统上显示的网站的网页上的第一位置定位，并且从用户接收请求与 代理系统。 响应于用户选择，该方法提供与第一位置相关联的传送信息到协作系统。 协作系统使用该信息来确定用于通信的主题背景，并将主题上下文的指示传送到代理系统以供在通信期间使用。 此外，该方法提供通过协作系统建立与代理系统的通信。

公开(公告)号：US10757050B2

公开(公告)日：2020-08-25

申请号：US16148609

申请日：2018-10-01

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: H04L12/58

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

公开(公告)号：US10110523B2

公开(公告)日：2018-10-23

申请号：US14622668

申请日：2015-02-13

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: G06F15/16 ,  H04L12/58

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

公开(公告)号：US20170205979A1

公开(公告)日：2017-07-20

申请号：US14996851

申请日：2016-01-15

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Biswajyoti Pal ,  Ramanujan Kashi

IPC: G06F3/0484 ,  G06F17/22 ,  H04L29/08

CPC classification number: H04L67/14 ,  G06Q10/101 ,  H04L67/02

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

公开(公告)号：US11778034B2

公开(公告)日：2023-10-03

申请号：US14996851

申请日：2016-01-15

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Biswajyoti Pal ,  Ramanujan Kashi

IPC: H04L67/00 ,  H04L67/14 ,  G06Q10/101 ,  H04L67/02

CPC classification number: H04L67/14 ,  G06Q10/101 ,  H04L67/02

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

公开(公告)号：US10462227B2

公开(公告)日：2019-10-29

申请号：US14576089

申请日：2014-12-18

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan S. Kashi ,  Biswajyoti Pal

IPC: H04L29/08 ,  G06F16/954 ,  H04L29/06

Abstract: Embodiments described herein provide systems and method for implementing privacy control in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides receiving first privacy settings from the first client, wherein the first privacy settings indicate how the website should be presented at the second client. The method further provides presenting the website at the first client and presenting the website at the second client based on the first privacy settings.

公开(公告)号：US20190036854A1

公开(公告)日：2019-01-31

申请号：US16148609

申请日：2018-10-01

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: H04L12/58

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

公开(公告)号：US20160182643A1

公开(公告)日：2016-06-23

申请号：US14576089

申请日：2014-12-18

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan S. Kashi ,  Biswajyoti Pal

IPC: H04L29/08 ,  G06F17/24 ,  G06F3/0484

CPC classification number: H04L67/141 ,  G06F21/6245 ,  H04L63/10

Abstract: Embodiments described herein provide systems and method for implementing privacy control in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides receiving first privacy settings from the first client, wherein the first privacy settings indicate how the website should be presented at the second client. The method further provides presenting the website at the first client and presenting the website at the second client based on the first privacy settings.

Abstract translation: 本文描述的实施例提供了用于在共同浏览环境中实现隐私控制的系统和方法。 在特定实施例中，一种方法提供在共同浏览服务器中接收指令以发起具有第一客户端和第二客户端的网站的共同浏览会话。 该方法还提供从第一客户端接收第一隐私设置，其中第一隐私设置指示如何在第二客户端呈现网站。 该方法进一步提供在第一客户端呈现网站，并且基于第一隐私设置在第二客户端呈现网站。