公开(公告)号：US11778034B2

公开(公告)日：2023-10-03

申请号：US14996851

申请日：2016-01-15

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Biswajyoti Pal ,  Ramanujan Kashi

IPC: H04L67/00 ,  H04L67/14 ,  G06Q10/101 ,  H04L67/02

CPC classification number: H04L67/14 ,  G06Q10/101 ,  H04L67/02

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

公开(公告)号：US20190036854A1

公开(公告)日：2019-01-31

申请号：US16148609

申请日：2018-10-01

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: H04L12/58

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

公开(公告)号：US10356137B2

公开(公告)日：2019-07-16

申请号：US14856889

申请日：2015-09-17

Applicant: Avaya, Inc.

Inventor： Ramanujan Kashi ,  Honey Malhotra

IPC: G06F3/0488 ,  H04L29/06

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

公开(公告)号：US20160241494A1

公开(公告)日：2016-08-18

申请号：US14622668

申请日：2015-02-13

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: H04L12/58

CPC classification number: H04L51/046

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Abstract translation: 为了能够在电子聊天会话中分开讨论多个主题，检测到在电子聊天会话中讨论一个或多个主题的请求。 响应于检测到在电子聊天会话中讨论一个或多个主题的请求，在电子聊天会话内创建用于一个或多个主题中的每一个的子聊天会话。 与子聊天会话相关联的信息被发送到电子聊天会话的参与者。 这允许每个参与者通过单独的子聊天会话单独聊天每个主题; 从而为每个主题创建一个单独的成绩单。

公开(公告)号：US10757050B2

公开(公告)日：2020-08-25

申请号：US16148609

申请日：2018-10-01

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: H04L12/58

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

公开(公告)号：US10110523B2

公开(公告)日：2018-10-23

申请号：US14622668

申请日：2015-02-13

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Ramanujan Kashi ,  Thirunavukkarasu Arjunan

IPC: G06F15/16 ,  H04L12/58

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

公开(公告)号：US20170205979A1

公开(公告)日：2017-07-20

申请号：US14996851

申请日：2016-01-15

Applicant: Avaya Inc.

Inventor： Gaurav Badge ,  Biswajyoti Pal ,  Ramanujan Kashi

IPC: G06F3/0484 ,  G06F17/22 ,  H04L29/08

CPC classification number: H04L67/14 ,  G06Q10/101 ,  H04L67/02

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

公开(公告)号：US09154531B2

公开(公告)日：2015-10-06

申请号：US13920369

申请日：2013-06-18

Applicant: Avaya Inc.

Inventor： Ramanujan Kashi ,  Honey Malhotra

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L65/1089 ,  H04L65/1093 ,  H04L65/4038

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Abstract translation: 本文公开了用于增强呈现中的呈现者和参与者交互的系统，方法和非暂时的计算机可读存储介质。 配置为实施该方法的系统可以从电子演示的观看者接收问题的提交和对该问题的通信模式的选择。 该系统可以识别问题所针对的演示的一部分，并且基于通信模式来更新该电子演示的部分以包含该问题。 电子演示文稿可以是幻灯片放映，例如PowerPoint™演示文稿。 系统可以可选地在电子演示中通知演示者该部分已被更新。

公开(公告)号：US20140372908A1

公开(公告)日：2014-12-18

申请号：US13920369

申请日：2013-06-18

Applicant: Avaya Inc.

Inventor： Ramanujan Kashi ,  Honey Malhotra

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L65/1089 ,  H04L65/1093 ,  H04L65/4038

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Abstract translation: 本文公开了用于增强呈现中的呈现者和参与者交互的系统，方法和非暂时的计算机可读存储介质。 配置为实施该方法的系统可以从电子演示的观看者接收问题的提交和对该问题的通信模式的选择。 该系统可以识别问题所针对的演示的一部分，并且基于通信模式来更新该电子演示的部分以包含该问题。 电子演示文稿可以是幻灯片放映，例如PowerPoint™演示文稿。 系统可以可选地在电子演示中通知演示者该部分已被更新。

公开(公告)号：US20140314226A1

公开(公告)日：2014-10-23

申请号：US14037724

申请日：2013-09-26

Applicant: Avaya Inc.

Inventor： Joann J. Ordille ,  Valentine C. Matula ,  Ramanujan Kashi

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5175

Abstract: External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers.

Abstract translation: 提供联络中心队列的外部队列监控，作为可以更好地服务于客户并衡量服务水平目标的手段。 外部队列监控提供了对队列进行实时监控和对联络中心操作进行修改的机会，例如设备路由队列成员，以响应排队或入队的客户。