Abstract:
In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.
Abstract:
Methods and systems for determining availability of a user based on mobile device status are provided herein. In some embodiments, a method for determining availability of a user based on mobile device status may include receiving, at a first device, an instruction to check a status of a second device; transmitting a status request from the first device to the second device; and receiving, responsive to the status request, a message from the second device indicating a telephony status of the second device.
Abstract:
Systems and methods notify an individual when the start time of a scheduled conference call is approaching. The systems and methods may also automatically connect the individual to the conference call. The systems and methods may obtain information about one or more scheduled conference calls directly from the individual's electronic calendar. The systems and methods may also receive a request from an individual to be connected to a conference call, and then act to automatically connect the individual to the conference call using information obtained from the individual's electronic calendar.
Abstract:
A system and method are disclosed herein for providing mitigation of fraud in a hosted messaging service while having minimal impact on authorized messaging users. The method includes a system for detecting potential fraud based on multiple and configurable fraud indicators as well as historical data, which can be customized for individual users or groups. The system can terminate in-process messages that are potentially fraudulent and reset the network access credentials for the affected user accounts or devices that have been potentially compromised. The system uses historical data to block further messages from the compromised user accounts or devices to specific destination addresses where the presumed fraudulent messaging activity was directed. In a further aspect, the system and method can automatically reset the network access credentials for authorized users with minimal downtime.
Abstract:
Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device. The telephony software application then sets up the requested telephony communication using a telephony communication application programming interface (API). The telephony communication may be setup in a way that results in the called party not receiving information about the calling party or the calling party's telephone number.
Abstract:
Systems and methods for providing real-time media communication services to make use of a software application resident on a server that receives the media feeds of multiple sending participants, and generates a single composed media feed that includes media feeds of the sending participants and that sends the composed media feed to other computing services for manifold purposes like recording, re-broadcasting and/or re-transmission to remote computing devices of multiple real-time media communication participants. The composed media feed can include supplementary information in addition to the media feeds of live participants. This supplementary information is provided by means of API configurable programmatic code that is then executed and used as the software application resident on the server.
Abstract:
Methods and system for integrating video content in a video conference session are provided herein. In some embodiments, the system comprises a plurality of user devices corresponding to a presenter attendee and a plurality of non-presenter attendees of the video conference, where each of the plurality of user devices comprising: a video conferencing application, comprising: a first interface for receiving connection information to the video content as selected by the presenter attendee; a second interface for embedding and displaying the video content on each of the plurality of user devices, wherein the video content is streamed directly from the content provider to each of the plurality of user devices; and a video conference server for relaying state changes of the content video content as the video content is streamed to the plurality of non-presenter user devices.
Abstract:
A method and apparatus for processing IVR input in a call setup message are provided herein. The method includes receiving at an IVR system a call setup message including information associated with one or more data fields; parsing the information included in the call setup message; and directing the call based on the information included in the call setup message.
Abstract:
Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.
Abstract:
Methods and apparatus for recalling and replaying content during a communications session are provided herein. In some embodiments, methods for replaying content during a communications session may comprise detecting a real-time communications session between two or more participant devices, storing content of the communications session transmitted between the two or more participant devices as the real-time communications session persists, receiving a control request from a first participant device of the two or more participants devices to replay a portion of the content; and transmitting the portion of the content to at least one of the participant devices as the real-time communications session persists.