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公开(公告)号：US20030112927A1
公开(公告)日：2003-06-19
申请号：US10022163
申请日：2001-12-17
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M001/64 , H04M015/00
CPC分类号： H04M15/41 , G06Q30/0275 , G06Q30/0277 , H04M3/42068 , H04M3/4285 , H04M3/4878 , H04M15/00 , H04M15/51 , H04M15/57 , H04M15/68 , H04M2215/0164 , H04M2215/0196 , H04M2215/208 , H04M2215/54
摘要： A method, system, and program for controlling advertising output during hold periods are provided. A context for a call on hold is detected. An advertisement is selected for output during a hold space a hold period of the call according to the context. Output of the advertisement during the hold space is controlled, wherein the advertisement is specified according to the context. The advertisement may include text messages, audio messages, video messages, for advertising a product or service or making an announcement.
摘要翻译： 提供了一种用于在保持期间控制广告输出的方法，系统和程序。 检测到保持呼叫的上下文。 在保持空间中选择广告以根据上下文在呼叫的保持期间输出。 控制在保持空间期间的广告的输出，其中根据上下文指定广告。 广告可以包括用于广告产品或服务或发布公告的文本消息，音频消息，视频消息。
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公开(公告)号：US20030110039A1
公开(公告)日：2003-06-12
申请号：US10015265
申请日：2001-12-12
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： G10L021/00
CPC分类号： G10L17/00
摘要： A method, system, and program for origin device initiated caller identification are provided. In response to detecting a call extended to a destination device, extending a request from said destination device to an origin device requesting a voice utterance of the caller at said origin device. A caller identity associated with the voice utterance is identified at the destination device, such that a callee receiving the call at the destination device is informed of the caller identity before choosing whether to speak with the caller.
摘要翻译： 提供了用于起始设备发起的呼叫者识别的方法，系统和程序。 响应于检测到扩展到目的地设备的呼叫，将来自所述目的地设备的请求扩展到请求在所述起始设备处的呼叫者的语音发声的原始设备。 与目标设备相关联的呼叫者身份被识别，使得在选择是否与呼叫者通话之前，在目的地设备处接收到呼叫的被叫者被通知呼叫方身份。
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公开(公告)号：US20030108186A1
公开(公告)日：2003-06-12
申请号：US10015383
申请日：2001-12-12
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00 , H04M005/00
摘要： A method, system, and program for promoting use of experts to callers waiting within a hold queue are provided. First, use of experts by callers waiting in a hold queue is promoted by offering callers an incentive to speak to an expert while waiting to speak with an official representative. The caller continues to progress in the hold queue while speaking with an expert. In addition, the caller may receive an additional adjustment in the hold queue, a financial incentive, and a rewards points incentive, for interacting with an expert while holding. Second, use of experts by callers waiting in a hold queue is promoted by authenticating the identity of third party experts, in order to verify that an expert has the skills needed to help a caller and to provide the caller with the identity of the expert for accountability.
摘要翻译： 提供了一种方法，系统和程序，用于促进在保持队列中等待的呼叫者对专家的使用。 首先，通过提供呼叫者激励在等待与官方代表发言的同时向专家发出呼吁，促进呼叫者等待等待的专家的使用。 当与专家说话时，呼叫者继续在保持队列中进行。 此外，呼叫者可以在持有队列中接收额外的调整，财务奖励和奖励积分奖励，以便与专家进行交互。 第二，通过认证第三方专家的身份来促进通过等待在保持队列中的呼叫者的专家的使用，以便验证专家具有帮助呼叫者所需的技能并向呼叫者提供专家的身份 问责制
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公开(公告)号：US20030065630A1
公开(公告)日：2003-04-03
申请号：US09969068
申请日：2001-10-02
IPC分类号： G06F017/00
CPC分类号： B67D7/348 , G06Q30/0283 , G06Q50/06 , G07F7/08 , G07F13/025
摘要： A method, system, and program for adjusting an amount owed for fueling based on vehicle characteristics are provided. Vehicle characteristics of a vehicle to be fueled utilizing the fuel pump are wirelessly read. A database is accessed to determine a vehicle status based on the read vehicle characteristics. A payment owed amount is adjusted for fueling the vehicle based on the vehicle status.
摘要翻译： 提供了一种用于基于车辆特性来调节用于加油的量的方法，系统和程序。 使用燃料泵的燃料车辆的车辆特性被无线读取。 访问数据库以基于读取的车辆特性来确定车辆状态。 基于车辆状况调整支付车辆的支付金额。
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公开(公告)号：US20030065561A1
公开(公告)日：2003-04-03
申请号：US09969298
申请日：2001-10-02
IPC分类号： G06F017/60
CPC分类号： G06Q50/22 , G06F19/00 , G06Q30/02 , G06Q30/0207 , G06Q30/0235
摘要： A method, system, and program for providing consumer healthy habits incentives are provided. A consumable item, consumed by an individual, is detected. A health factor is detected for the consumable item. An electronic incentive is selected for the individual according to the health factor, such that the individual is encouraged to consume a healthy selection of consumable items. An electronic incentive may be further specified according to the personal health history, exercise history and consumption history of an individual.
摘要翻译： 提供了一种提供消费者健康习惯激励的方法，系统和程序。 检测到个人消费的消耗品。 检测到消耗品项目的健康因素。 根据健康因素为个人选择电子奖励，鼓励个人消费健康的消费品选择。 可以根据个人健康史，运动历史和个人消费历史进一步规定电子激励。
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36.发明申请公开(公告)号：US20030061303A1
公开(公告)日：2003-03-27
申请号：US09965007
申请日：2001-09-27
IPC分类号： G06F015/16
CPC分类号： G06Q30/02 , H04L67/18 , H04L67/22 , H04L69/329
摘要： Provided is a method, system, and program for transmitting information to a wireless device. A determination is made of a current location of the wireless device and whether the current location is within a proximity to a target location. If the current location is within the proximity to the target location, then information is transmitted to the wireless device on offerings available at the target location.
摘要翻译： 提供了一种用于向无线设备发送信息的方法，系统和程序。 确定无线设备的当前位置以及当前位置是否在目标位置附近。 如果当前位置在目标位置附近，那么在目标位置可用的产品上将信息发送到无线设备。
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公开(公告)号：US20030035531A1
公开(公告)日：2003-02-20
申请号：US09931991
申请日：2001-08-17
发明人： Michael Wayne Brown , David R. Cheng , Wing-Ying Stephanie Leung , Folu Okunseinde , Michael A. Paolini , Seema Sheth-Voss
IPC分类号： H04M003/00 , H04M005/00
CPC分类号： H04M3/523 , H04M3/4283 , H04M2203/2011
摘要： A method, system and product for managing a hold queue is provided. A call center receives an incoming telephone call from at least one caller and places the caller in an initial position in the hold queue. When a caller is in a hold queue at a call center, a request can be made to pause the caller's position in the hold queue. When the caller is ready to return to the hold queue or when the pause duration has expired, the caller becomes active in the hold queue.
摘要翻译： 提供了一种用于管理保持队列的方法，系统和产品。 呼叫中心从至少一个呼叫者接收呼入电话呼叫，并将呼叫者置于保持队列中的初始位置。 当呼叫者在呼叫中心处于保持队列时，可以请求暂停呼叫者在保持队列中的位置。 当主叫方准备返回到保持队列时，或者当暂停持续时间到期时，呼叫者在保持队列中变为活动状态。
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公开(公告)号：US20030023682A1
公开(公告)日：2003-01-30
申请号：US09915490
申请日：2001-07-26
IPC分类号： G06F015/16
CPC分类号： H04L51/04 , H04L12/1831 , H04L51/34 , H04L63/123 , H04L2463/103
摘要： A method, system and program is provided for watermarking messaging sessions such that the origin of recorded messaging sessions is traceable. A distinguishable watermark is applied to message entries within a messaging session. The messaging entries are then recorded with the distinguishable watermark applied, such that the origin of the message entries is traceable according to the distinguishable watermark. Users participating in the messaging session receive a recording of the watermarked message entries for the messaging session, wherein user of the recording of the messaging session is traceable according to the watermark.
摘要翻译： 提供了一种用于水印消息传递会话的方法，系统和程序，使得记录的消息传递会话的来源是可追溯的。 可区分的水印被应用于消息传递会话内的消息条目。 然后利用可应用的水印来记录消息传送条目，使得消息条目的来源可根据可区分的水印进行追踪。 参与消息会话的用户接收消息传送会话的水印消息条目的记录，其中消息传送会话的记录用户可根据水印进行追踪。
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39.发明申请Method, system, and program for accessing calendar information for shadowed users from a database 失效用于从数据库访问阴影用户的日历信息的方法，系统和程序公开(公告)号：US20020196280A1
公开(公告)日：2002-12-26
申请号：US09888471
申请日：2001-06-25
IPC分类号： G06F013/00 , G06F003/00
CPC分类号： G06Q10/109 , G06Q10/1093 , H04L67/18 , H04M1/72566 , Y10S715/963
摘要： Provided is a method, system, and program for accessing calendar information of users in a database for presentation by a personal information manager. Scheduled event records for users are maintained within the database. Further maintained in the database is information on a current location of wireless devices of users in the database, wherein one user is associated with each wireless device. Scheduled event records and the current location of a wireless device for a shadowed user are provided from the database to a device operated by a shadower user in the database.
摘要翻译： 提供了一种用于访问数据库中的用户的日历信息以由个人信息管理器呈现的方法，系统和程序。 在数据库中维护用户的计划事件记录。 在数据库中进一步维护的是关于数据库中的用户的无线设备的当前位置的信息，其中一个用户与每个无线设备相关联。 从数据库向数据库中由shadower用户操作的设备提供计划的事件记录以及用于被镜像用户的无线设备的当前位置。
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40.发明申请Method and apparatus for managing history logs in a data processing system 审中-公开用于在数据处理系统中管理历史记录的方法和装置公开(公告)号：US20020191015A1
公开(公告)日：2002-12-19
申请号：US09884492
申请日：2001-06-18
IPC分类号： G06F003/00 , G06F013/00
CPC分类号： G06F16/955
摘要： A method and apparatus for managing a history for a browser in a data processing system. A history is recorded for a browser. The history may be presented to the user in a fashion similar to a video or slide show presentation in which Web pages in the history are sequentially presented in the order of visitation. The presentation of the history may be manipulated through a set of controls, such as a play button, a reverse button, a fast forward button, and a stop button. Potions of the history may be deleted or selectively exported for analysis or later use.
摘要翻译： 一种用于管理数据处理系统中的浏览器的历史的方法和装置。 记录浏览器的历史记录。 历史可以以类似于视频或幻灯片演示的方式呈现给用户，其中历史中的网页以访问的顺序依次呈现。 可以通过一组控制来操纵历史的呈现，例如播放按钮，反向按钮，快进按钮和停止按钮。 历史的药水可能会被删除或有选择地导出以供分析或以后使用。
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