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公开(公告)号：US11431844B1
公开(公告)日：2022-08-30
申请号：US17515161
申请日：2021-10-29
发明人： Vi Dinh Chau
摘要： A communication server detects a first communication request from a first caller device to a second caller device. The communication server detects a second communication request from the second caller device to the first caller device. The first communication request and the second communication request both occur within a threshold time period. The communication server establishes, without additional input from the first caller device and the second caller device, an active session in response to the first communication request. The active session is established between the first caller device and the second caller device. The communication server dismisses the second communication request.
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公开(公告)号：US11381412B1
公开(公告)日：2022-07-05
申请号：US17390735
申请日：2021-07-30
发明人： Vi Dinh Chau
摘要： A conference participant is alerted as to an event during a conference responsive to a determination that a focus of the conference participant is other than on the conference. During the conference, an event associated with the conference participant is detected based on a real-time transcription of the conference. For example, the event may relate to a topic relevant to the conference participant or a request associated with a name of the conference participant. A determination is made that a focus of the conference participant is other than on the conference based on information associated with a device of the conference participant, such as input received from a camera associated with the device or a setting of an audio output device associated with the device. Based on that determination and the detected event, output is presented to alert the conference participant as to the event.
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公开(公告)号：US11172163B1
公开(公告)日：2021-11-09
申请号：US17163238
申请日：2021-01-29
发明人： Vi Dinh Chau , Jin Li , Xu Hua Li
IPC分类号： H04N7/14 , G06F16/738 , H04N7/15 , G06Q30/00
摘要： A video call queue method includes receiving a request for an interaction. The method includes determining an agent category. The agent category is determined based on the request. The method includes determining whether an agent is available. Determining whether the agent is available is based on the agent category. If the agent is not available, the method includes establishing a private web session. The method includes determining an estimated wait time. The method includes displaying content to the web session based on the estimated wait time. If the agent is available, the method includes initiating the interaction.
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34.发明公开公开(公告)号：US20240267463A1
公开(公告)日：2024-08-08
申请号：US18638369
申请日：2024-04-17
发明人： Vi Dinh Chau
IPC分类号： H04M3/51 , G10L15/26 , H04M1/72469 , H04M3/493 , H04M3/56
CPC分类号： H04M3/5166 , G10L15/26 , H04M1/72469 , H04M3/493 , H04M3/567 , H04M3/568 , H04M2201/40 , H04M2201/42 , H04M2203/256
摘要： A method includes connecting a call from a client device to a destination having an interactive voice response service; transcribing audio from the destination during the call to identify menu options of the interactive voice response service; generating visualizations representing the menu options; and outputting the visualizations to a display associated with the client device. A system includes a telephony system, an automatic speech recognition processing tool, and a visualization output generation tool. The telephony system connects a call from a client device to a destination having an interactive voice response service. The automatic speech recognition processing tool transcribes audio from the destination during the call to identify menu options of the interactive voice response service. The visualization output generation tool generates visualizations representing the menu options. The telephony system outputs the visualizations to a display associated with the client device.
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公开(公告)号：US11991309B2
公开(公告)日：2024-05-21
申请号：US18181080
申请日：2023-03-09
发明人： Vi Dinh Chau
IPC分类号： H04M3/51 , G10L15/26 , H04M1/72469 , H04M3/493 , H04M3/56
CPC分类号： H04M3/5166 , G10L15/26 , H04M1/72469 , H04M3/493 , H04M3/567 , H04M3/568 , H04M2201/40 , H04M2201/42 , H04M2203/256
摘要： A method includes connecting a call from a client device to a destination having an interactive voice response service; transcribing audio from the destination during the call to identify menu options of the interactive voice response service; generating visualizations representing the menu options; and outputting the visualizations to a display associated with the client device. A system includes a telephony system, an automatic speech recognition processing tool, and a visualization output generation tool. The telephony system connects a call from a client device to a destination having an interactive voice response service. The automatic speech recognition processing tool transcribes audio from the destination during the call to identify menu options of the interactive voice response service. The visualization output generation tool generates visualizations representing the menu options. The telephony system outputs the visualizations to a display associated with the client device.
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36.发明授权公开(公告)号：US11991016B2
公开(公告)日：2024-05-21
申请号：US17854319
申请日：2022-06-30
发明人： Vi Dinh Chau
CPC分类号： H04L12/1831 , G06F40/58
摘要： A conference participant is alerted as to an event during a conference responsive to a determination that a focus of the conference participant is other than on the conference. During the conference, an event associated with the conference participant is detected based on a real-time transcription of the conference. For example, the event may relate to a topic relevant to the conference participant or a request associated with a name of the conference participant. A determination is made that a focus of the conference participant is other than on the conference based on information associated with a device of the conference participant, such as input received from a camera associated with the device or a setting of an audio output device associated with the device. Based on that determination and the detected event, output is presented to alert the conference participant as to the event.
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公开(公告)号：US20240073102A1
公开(公告)日：2024-02-29
申请号：US18502434
申请日：2023-11-06
发明人： Vi Dinh Chau
IPC分类号： H04L41/12 , G06F3/0481
CPC分类号： H04L41/12 , G06F3/0481 , H04M3/4228
摘要： A user experience workflow may be configured based on input received for various object types selectively arranged within the user experience workflow and then bound to a destination identifier, such as a telephone number or web address. A user interface of software for configuring a user experience workflow is presented at a user device and input from that user device is used to selectively arrange objects within a user experience workflow and/or to configure objects thereof. After configurations are applied to the objects, the user experience workflow is bound to the destination identifier. An end user device which accesses the destination identifier (e.g., by calling the telephone number, visiting the web address, or using an application connecting to the web address) may then traverse the user experience workflow, including in some cases having configured content presented thereto.
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公开(公告)号：US20230379695A1
公开(公告)日：2023-11-23
申请号：US18360325
申请日：2023-07-27
发明人： Vi Dinh Chau
摘要： A text message communication is received from an operator device. A telephone number is assigned to a contact center agent device to enable the contact center agent device to use the telephone number to participate in a text message communication. Use of the telephone number by other devices is restricted while the telephone number is assigned to the contact center agent device. At a conclusion of the text message communication, the telephone number is released from the contact center agent device to enable one of the other devices to use the telephone number to either continue the same text message communication or to participate in a different text message communication.
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公开(公告)号：US11805158B2
公开(公告)日：2023-10-31
申请号：US16825674
申请日：2020-03-20
发明人： Defeng Lu , Bin Hu , Ji Park , Vi Dinh Chau
IPC分类号： H04L65/403 , H04M3/56 , H04N7/15 , H04L65/75 , H04L65/1104
CPC分类号： H04L65/403 , H04L65/1104 , H04L65/75 , H04M3/567 , H04N7/152
摘要： An apparatus and/or method discloses an automatic call-to-conference elevation (“ACE”) capable of facilitating a transition from a phone call to a video conference. An ACE process, in one embodiment, is able to activate an ACE application to elevate user devices from participating in an audio call to a video conference based on a conference selection selected by a meeting initiator, host, or attendee. After identifying the capabilities, attributes, and/or functionalities associated with the user devices in accordance with activation of ACE, a communication network coupling the user devices as meeting attendees is established for facilitating the video conference based on identified capabilities, attributes, and/or functionalities of the user devices. In one aspect, the process is capable of transitioning connections of the user devices from an audio call to a video conference.
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40.发明公开公开(公告)号：US20230336658A1
公开(公告)日：2023-10-19
申请号：US18333850
申请日：2023-06-13
CPC分类号： H04M3/42221 , G06F40/35 , G10L15/26 , H04M3/568
摘要： A disconnection of a client device is disconnected during a multi-participant communication, such as a call or a conference. An indication of the disconnection is transmitted to the client device to cause an agent at the client device to record media locally at the client device. The media recorded by the agent at the client device based on the indication of the disconnection is later received and included within a recording of the communication. For example, a gap of the recording in which the disconnection occurred may be identified, such as by performing a comparison of media within the recording to identify a start time of the gap and an end time of the gap. The media is then inserted within a portion of the recording of the multi-participant communication corresponding to the gap.
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