公开(公告)号：US20100157851A1

公开(公告)日：2010-06-24

申请号：US11993392

申请日：2006-06-20

Applicant: Anthony Robert Farah

Inventor： Anthony Robert Farah

IPC: H04L12/16

CPC classification number: H04M3/42008 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/42365 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18

Abstract: A profiling system for establishing communication between a plurality of parties (20A, 20B) is disclosed. The profiling system includes a server (12) connected to a communications network (50). The server (12) includes a database (14) for storing user profiles, wherein each of said plurality of parties (20A, 20B) has an associated user profile and each profile includes a calling identity. The server also includes a processor (15) for processing data contained in said user profiles to determine a match between at least two of said plurality of parties (20A, 20B) in accordance with predetermined criteria. The server further includes and a call handling module (16) for initiating a call in the communications network (50) to at least two of the marching parties (20A, 20B) to establish communication between the matching parties (20A, 20B) without presenting the calling identity associated with a user to any other party.

Abstract translation: 公开了一种用于建立多方（20A，20B）之间的通信的分析系统。 分析系统包括连接到通信网络（50）的服务器（12）。 服务器（12）包括用于存储用户简档的数据库（14），其中所述多个方（20A，20B）中的每一个具有关联的用户简档，并且每个简档包括主叫标识。 服务器还包括处理器（15），用于处理包含在所述用户简档中的数据，以根据预定标准来确定所述多个方（20A，20B）中的至少两个之间的匹配。 服务器还包括呼叫处理模块（16），用于在通信网络（50）中向至少两个游行方（20A，20B）发起呼叫，以建立匹配方（20A，20B）之间的通信，而不呈现 与用户相关联的呼叫身份到任何其他方。

公开(公告)号：US20100088157A1

公开(公告)日：2010-04-08

申请号：US12574656

申请日：2009-10-06

Applicant: Eric S. Wilson

Inventor： Eric S. Wilson

IPC: G06Q10/00 ,  G06Q50/00 ,  G06Q99/00 ,  H04M3/42

CPC classification number: H04M3/4872 ,  G06Q10/0631 ,  G06Q30/02 ,  H04M3/4931 ,  H04M2201/12 ,  H04M2201/14

Abstract: A system and method for adjusting the frequency of content delivery to a communication device based on the frequency of a user's interaction with the communication device. A method of scheduling and displaying content on a communication device includes collecting data representing a user's interaction with the communication device, transmitting the data from the communication device to a scheduler, assigning the communication device to a use category, the use category assigned based on the number of interactions the user has with the communication device during a period of time, transmitting a signal to the scheduler upon an interaction with the communication device, incrementing a counter at the remote scheduler upon receiving the signal, and periodically displaying content on the communication device based on the use category and the counter.

Abstract translation: 一种用于基于用户与通信设备的交互的频率来调整向通信设备发送内容的频率的系统和方法。 在通信设备上调度和显示内容的方法包括收集表示用户与通信设备交互的数据，将数据从通信设备发送到调度器，将通信设备分配到使用类别，基于 在一段时间内用户与通信设备的交互次数，在与通信设备交互时将信号发送到调度器，在接收到信号时递增远程调度器的计数器，并且在通信设备上周期性地显示内容 基于使用类别和柜台。

公开(公告)号：US20100027779A1

公开(公告)日：2010-02-04

申请号：US12524318

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/00

CPC classification number: G06Q10/06 ,  G06Q10/04 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2203/402

Abstract: A workforce requirement calculation device 10 accepts at least call volume in a particular period of time, an average handle time for a call by the operator, and a maximum queuing time before abandoning queuing of a call, as input parameters, initializes a number of the operators, calculates a probability of queuing of the call using the Erlang C formula based upon at least the call volume and the number of the operators, calculates a call abandonment rate as a service objective based upon at least the probability of queuing of the call and the input parameters, and calculates the workforce requirement for operators in order to meet a predetermined service objective by recurrently repeating the calculation of the probability of queuing of the call and the calculation of the call abandonment rate, with respect to an increase and a decrease in the number of the operators.

Abstract translation: 劳动力要求计算装置10至少接受在特定时间段内的呼叫量，操作者的呼叫的平均处理时间和拒绝呼叫排队之前的最大排队时间作为输入参数来初始化 运营商至少基于呼叫量和运营商的数量，使用Erlang C公式计算呼叫排队的概率，至少基于呼叫排队的概率，计算作为服务对象的呼叫放弃率; 输入参数，并计算运营商的劳动力需求，以便通过循环重复计算呼叫排队的概率和计算呼叫放弃率来满足预定的服务目标，相对于增加和减少 运营商的数量。

公开(公告)号：US20090323551A1

公开(公告)日：2009-12-31

申请号：US12553724

申请日：2009-09-03

Applicant: Marian Croak ,  Hossein Eslambolchi

Inventor： Marian Croak ,  Hossein Eslambolchi

IPC: H04L12/26 ,  H04L12/66

CPC classification number: H04M3/436 ,  H04M2201/12

Abstract: The present invention allows monitoring and the prevention of call storms in a communications network, e.g., a VoIP network. More specifically, the present invention enables a VoIP network to monitor the calling pattern, e.g., the number of calls within a period of time that occurs between the same endpoints. If the number of calls exceed a certain threshold, then these calls with the same endpoints will be terminated and an alarm notification will be sent, e.g., to a network operator.

Abstract translation: 本发明允许监视和防止通信网络（例如VoIP网络）中的呼叫风暴。 更具体地，本发明使得VoIP网络能够监视呼叫模式，例如在相同端点之间发生的时间段内的呼叫数量。 如果呼叫数量超过某个阈值，则具有相同端点的这些呼叫将被终止，并且将例如向网络运营商发送警报通知。

公开(公告)号：US20090316873A1

公开(公告)日：2009-12-24

申请号：US12214754

申请日：2008-06-20

Applicant: Donald C. Lewis ,  Aaron C. Beshears

Inventor： Donald C. Lewis ,  Aaron C. Beshears

IPC: H04M3/56

CPC classification number: H04M3/5175 ,  H04M3/5191 ,  H04M2201/12

Abstract: Method and system of estimating a number of agents to service contacts arriving on multiple chat channels in an automatic contact distribution system. In some embodiments, estimated average times that agents and contacts spend, respectively, composing a single chat message and an estimated average time of a chat session are used to derive an inflated handle time for any selected number of chat channels, an effective number of agents is computed for the inflated handle time, and that effective number of agents is divided by the selected number of channels.

Abstract translation: 估计在自动联系人分发系统中到达多个聊天频道的联系人的多个代理服务器的方法和系统。 在一些实施例中，代理人和联系人分别花费的组成单个聊天消息和聊天会话的估计平均时间的估计平均次数被用于导出任何所选数量的聊天频道的充足的处理时间，有效数量的代理 被计算为充气手柄时间，并且有效数量的代理被所选择的通道数除以。

公开(公告)号：US20090304162A1

公开(公告)日：2009-12-10

申请号：US12304648

申请日：2007-07-06

Applicant: Haruhiko Fujii ,  Tetsuya Nakagawa

Inventor： Haruhiko Fujii ,  Tetsuya Nakagawa

IPC: H04M11/00

CPC classification number: H04L63/08 ,  G06F21/313 ,  G06F21/43 ,  H04L63/0823 ,  H04M3/02 ,  H04M3/2281 ,  H04M3/229 ,  H04M3/382 ,  H04M3/42195 ,  H04M2201/12

Abstract: To reduce the operations required by a user to perform user authentication using the user's communication apparatus, a call module (4d, 5d, 6d) acquires, upon receiving a user ID, a unique ID corresponding to the user ID and being of a user communication apparatus (11) by using a user ID matching list (4b, 5b, 6b), and also randomly selects one originating number with an originating number selector (4c, 5c, 6c). The call module (4d, 5d, 6d) makes a call with a predetermined number of rings to the user communication apparatus (11) having the unique ID corresponding to the user ID by using the selected originating number and via a system communication apparatus (13, 14, 15). After a predetermined number of rings, when a callback module (11b) of the user communication apparatus (11) makes a callback based on an instruction from a user (1), the call module (4d, 5d, 6d) performs user authentication based on a unique ID in the callback received via the system communication apparatus (13, 14, 15) and on the unique ID to which the call has been made.

Abstract translation: 为了减少用户使用用户通信装置执行用户认证所需的操作，呼叫模块（4d，5d，6d）在接收到用户ID时获取与用户ID相对应的唯一ID，并且是用户通信 通过使用用户ID匹配列表（4b，5b，6b）的装置（11），并且还用始发号码选择器（4c，5c，6c）随机选择一个起始号码。 呼叫模块（4d，5d，6d）通过使用所选择的发起号码并经由系统通信装置（13）向具有与用户ID相对应的唯一ID的用户通信装置（11）进行预定数量的振铃的呼叫 ，14,15）。 在预定数量的振铃之后，当用户通信装置（11）的回叫模块（11b）基于来自用户（1）的指令进行回叫时，呼叫模块（4d，5d，6d）基于用户认证 在通过系统通信设备（13,14,15）接收的回叫中的唯一ID上以及已经进行呼叫的唯一ID上。

公开(公告)号：US20090290700A1

公开(公告)日：2009-11-26

申请号：US12524277

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/42

CPC classification number: G06Q10/06 ,  G06Q10/04 ,  G06Q30/02 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36

Abstract: A management server 10 stores past record data regarding the call volume by collecting from an exchanger, classifies the past record data in accordance with segments: a 7-day period in a month starting from the beginning of a month; a day of the week; and a predetermined period of time in a day, for a predetermined term in the past, obtains a multiple regression equation having the call volume as an objective variable, based upon the past record data thus classified, by performing a multivariate analysis for each day of the week, and calculates the call volume in a term that is specified by a user based upon the multiple regression equation.

Abstract translation: 管理服务器10通过从交换机收集来存储关于呼叫量的过去记录数据，根据分段对从前记录数据进行分类：从一个月初开始的一个月的7天期间; 一周中的一天; 并且在一天中的预定时间段中，对于过去的预定术语，通过基于过去的记录数据获得具有作为目标变量的呼叫量的多元回归方程，通过对每一天的每一天执行多变量分析 并且根据多元回归方程计算由用户指定的术语中的呼叫量。

公开(公告)号：US20090161849A1

公开(公告)日：2009-06-25

申请号：US11959608

申请日：2007-12-19

Applicant: Thomas M. Minnich, JR. ,  Ted Alan Wrenn, JR.

Inventor： Thomas M. Minnich, JR. ,  Ted Alan Wrenn, JR.

IPC: H04M15/00

CPC classification number: H04M3/5175 ,  H04M3/42365 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38

Abstract: Call center queue management includes a method for calculating an average capability for each of a plurality of agents obtaining call completion data for each agent. The call completion data is used to calculate a historical average for each agent. The historical average is used to calculate an average capability for each agent.

Abstract translation: 呼叫中心队列管理包括用于计算每个代理获得每个代理的呼叫完成数据的多个代理中的每一个的平均能力的方法。 呼叫完成数据用于计算每个代理的历史平均值。 历史平均值用于计算每个代理的平均能力。

公开(公告)号：US20090147943A1

公开(公告)日：2009-06-11

申请号：US12089513

申请日：2006-10-19

Applicant: Masahiko Natsume

Inventor： Masahiko Natsume

IPC: H04M1/00

CPC classification number: H04M1/72502 ,  H04M1/72505 ,  H04M1/727 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2250/56

Abstract: The invention relates to a telephone apparatus that allows, when additional installation of a handset unit ends in failure, an immediate retry of the additional installation with appropriate procedure and operations. At additional installation of a handset unit, a base unit (10) transmits an ID of the base unit (10) stored in a base ID storage portion (24a), a handset unit number inputted through a base key matrix (23), and an extension command for indicating an instruction of additional installation to a handset unit (30) wirelessly using a setting channel. When the handset unit number received fails to coincide with a handset unit number inputted through a handset unit key matrix (36), the handset unit (30) transmits a failure-indicating extension completion signal to the base unit (10), and its operation ends. Upon receiving the failure-indicating extension completion signal, the base unit (10) displays an operating guide on a base display device (15).

Abstract translation: 本发明涉及一种电话设备，其允许在手机单元的额外安装以失败方式结束时以适当的程序和操作立即重试附加设备。 在手机单元的额外安装中，基站单元（10）发送存储在基地址存储部分（24a）中的基站单元（10）的ID，通过基本密钥矩阵（23）输入的手机单元号码，以及 用于使用设置信道无线地向手机单元（30）指示附加安装的指令的扩展命令。 当接收到的手机单元号不符合通过手机单元键矩阵（36）输入的手机单元号时，手机单元（30）向基座单元（10）发送故障指示分机完成信号，并且其操作 结束。 在接收到故障指示扩展完成信号时，基本单元（10）在基本显示设备（15）上显示操作指南。

公开(公告)号：US20090143051A1

公开(公告)日：2009-06-04

申请号：US11947647

申请日：2007-11-29

Applicant: Eun-Gyu Kim

Inventor： Eun-Gyu Kim

IPC: H04M3/493

CPC classification number: H04M3/5322 ,  G06Q10/10 ,  G06Q30/0241 ,  H04L51/12 ,  H04L51/32 ,  H04M3/42382 ,  H04M3/493 ,  H04M2201/12 ,  H04M2203/301 ,  H04M2203/4545

Abstract: Devices, systems, and methods are directed towards ranking of messages based on a hop distance a forwarded message travels through a social network. As a message is forwarded by a member of the social network the hop distance increases. As the message is forwarded, recipients and/or senders may view the hop distance in real-time. The hop distance may reflect a number of times the message is forwarded to reach a recipient, or the maximum number of times the message is forwarded. The message may be displayed to a member in a rank ordering based on the hop distance, and messages with hop distances below a defined value may be deleted from a displayed list after a period of time. In one embodiment, a message may be forwarded anonymously to, for example, encourage members to forward the message.

Abstract translation: 设备，系统和方法针对基于转发消息通过社交网络传播的跳跃距离的消息排序。 当一个消息由社交网络的成员转发时，跳距离增加。 随着消息被转发，收件人和/或发送者可以实时查看跳跃距离。 跳转距离可以反映消息转发到接收者的次数，或消息转发的最大次数。 该消息可以以基于跳距离的秩排序显示给成员，并且具有低于定义值的跳距离的消息可以在一段时间后从显示的列表中删除。 在一个实施例中，消息可以匿名转发到例如鼓励成员转发消息。