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公开(公告)号：US20240244133A1
公开(公告)日：2024-07-18
申请号：US18617042
申请日：2024-03-26
Applicant: GOOGLE LLC
Inventor： Vinh Quoc Ly , Raunaq Shah , Okan Kolak , Deniz Binay , Tianyu Wang
IPC: H04M3/42 , G06F3/16 , G10L15/18 , G10L15/22 , G10L15/30 , G10L17/00 , H04L61/4594 , H04L65/1096
CPC classification number: H04M3/42008 , G06F3/167 , G10L15/1822 , G10L15/22 , G10L15/30 , G10L17/00 , H04L61/4594 , H04L65/1096 , H04M3/42059 , G10L2015/223 , G10L2015/225 , G10L2015/227
Abstract: In some implementations, an utterance that requests a voice call is received, the utterance is classified as spoken by a particular known user, the particular known user is determined to be associated with a personal voice number, and in response to determining that the particular known user is associated with a personal voice number, the voice call is initiated with the personal voice number.
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公开(公告)号：US12034885B2
公开(公告)日：2024-07-09
申请号：US18003182
申请日：2021-06-22
Applicant: Orange
Inventor： Frank Derville , François Caseau , Paul Beardow
CPC classification number: H04M3/5231 , H04M3/42008 , H04M3/42059
Abstract: A method for processing a request from a first communication terminal, intended to establish communication with a second communication terminal via a communications management platform. The method includes identifying the second communication terminal from among a set of communication terminals associated with the communications management platform. The method furthermore includes: assigning, to the first communication terminal, at least one identifier associated with the identified second communication terminal, allowing the first communication terminal to establish communication with the second communication terminal; and transmitting, to the first communication terminal, a message containing the at least one assigned identifier.
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公开(公告)号：US12028486B2
公开(公告)日：2024-07-02
申请号：US18198148
申请日：2023-05-16
Applicant: MEDALLIA, INC.
Inventor： Wayne Ramprashad , David Garrod
CPC classification number: H04M3/5175 , G10L15/18 , G10L15/26 , H04M3/42008 , H04M3/5183 , H04M2201/40 , H04M2201/42 , H04M2203/558
Abstract: The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
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公开(公告)号：US20240098177A1
公开(公告)日：2024-03-21
申请号：US17945620
申请日：2022-09-15
Applicant: Capital One Services, LLC
Inventor： Joshua Edwards , Asher Smith-Rose , Tyler Maiman , Lin Ni Lisa Cheng , Shabnam Kousha
IPC: H04M3/42
CPC classification number: H04M3/42008
Abstract: A computer-implemented method comprising: instructing a computing device to obtain a permission from the user to monitor a plurality of activities executed within the computing device; receiving a call session request from a computing device associated with a second user; utilizing a trained machine learning algorithm to confirm an identity of the user based on the call session interaction parameter to confirm the call interaction session as a verified call interaction session; generating a fictitious call session interaction parameter that differs from the at least one call session interaction parameter; modifying the call session request into a verified call session request by replacing the call session interaction parameter with the fictitious call session interaction parameter; utilizing a telecommunication network to transmit the verified call session request with the at least one fictitious session interaction parameter to the first calling-enabled computing device; automatically instructing the first calling-enabled computing device to modify a call session notification GUI to display notification data.
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公开(公告)号：US20230283711A1
公开(公告)日：2023-09-07
申请号：US18317799
申请日：2023-05-15
Applicant: PINDROP SECURITY, INC.
Inventor： Payas GUPTA
CPC classification number: H04M3/382 , H04M3/5166 , H04L63/0838 , H04L63/18 , H04M2203/6072 , H04M3/42008
Abstract: A method of obtaining and automatically providing secure authentication information includes registering a client device over a data line, storing information and a changeable value for authentication in subsequent telephone-only transactions. In the subsequent transactions, a telephone call placed from the client device to an interactive voice response server is intercepted and modified to include dialing of a delay and at least a passcode, the passcode being based on the unique information and the changeable value, where the changeable value is updated for every call session. The interactive voice response server forwards the passcode and a client device identifier to an authentication function, which compares the received passcode to plural passcodes generated based on information and iterations of a value stored in correspondence with the client device identifier. Authentication is confirmed when a generated passcode matches the passcode from the client device.
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Patent Agency Ranking
公开(公告)号：US11737012B2
公开(公告)日：2023-08-22
申请号：US17316659
申请日：2021-05-10
Applicant: Apple Inc.
Inventor： Nelson M. Leduc , Lauren E. Tappana , Nicholas Joseph Circosta , Andrew J. Daley , Guozhi Huang , Daniel B. Pollack , Robert D. Butler , Vitalii Kramar
CPC classification number: H04W48/16 , H04M3/42008 , H04W4/12 , H04W8/183 , H04W8/22 , H04W12/069 , H04W8/265 , H04W88/06
Abstract: Implementations of the subject technology provide for storing a temporary certificate on a mobile device for accessing services in association with a primary number. A device determines that a first subscriber identity module (SIM) card, previously used by the device, is not available for use by the device. The device determines that a second SIM card is available for use by the first device within a predetermined time period after the first SIM card is determined to be not available for use by the device. The device confirms that a communication identifier of the first SIM card is strongly tied to a user account associated with the device. The device stores a temporary certificate that attests to continued ownership of the communication identifier by the device and allows the device to access at least one service in association with the communication identifier.
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公开(公告)号：US11652922B2
公开(公告)日：2023-05-16
申请号：US17345712
申请日：2021-06-11
Applicant: MEDALLIA, INC.
Inventor： Wayne Ramprashad , David Garrod
CPC classification number: H04M3/5175 , G10L15/18 , G10L15/26 , H04M3/42008 , H04M3/5183 , H04M2201/40 , H04M2201/42 , H04M2203/558
Abstract: The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
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公开(公告)号：US20180376518A1
公开(公告)日：2018-12-27
申请号：US15633091
申请日：2017-06-26
Applicant: John J. Melman
Inventor： John J. Melman
CPC classification number: H04W76/14 , H04L63/068 , H04L63/0869 , H04L63/104 , H04L63/18 , H04L67/141 , H04M3/42008 , H04W4/70 , H04W8/005 , H04W8/16
Abstract: Introductions of the users of electronic communication capable devices can be made temporarily with each other. In one example, a first device presents, visually, audibly, electronically or otherwise, a code that may be received by one or more other devices, either visually, audibly, electronically or otherwise. The code can be used to establish a path for communications, for a predetermined finite period of time, to allow the users to exchange references or profiles with each other without revealing either user's true identity or other personally identifying information, including that which is associated with the mobile or other devices involved in the communication, unless or until a user chooses to do so.
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公开(公告)号：US20180338228A1
公开(公告)日：2018-11-22
申请号：US16047916
申请日：2018-07-27
Applicant: Hopgrade, Inc.
Inventor： John Kime , Nathan Robert Jones , Christopher Tice Peifer , Andrew David Michaelis , Quenby Justina Swinson-Mitchell , David Rodriguez , Nathan Madera
CPC classification number: H04W4/20 , H04L12/1813 , H04M3/42008 , H04M2203/105 , H04M2203/2072 , H04M2203/2094 , H04M2203/256 , H04M2203/6045 , H04W4/023 , H04W4/21 , H04W4/80 , H04W12/02
Abstract: In some embodiments, the present invention provides for a computer system which includes at least the following components: a plurality of computing devices associated with a plurality of users associated with a plurality of users; where each computing device of the plurality of computing devices is configured to: electronically receive software which, when being executed, cause such computing device to display a plurality of instances of a specifically programmed graphical user interface (GUI); where each instance of the GUI is configured to display a real-time updatable meeting information representative of a direct electronic proximity-based communication between at least two computing devices associated with at least two users who desire to meet at a particular location to engage in a transaction of at least one good, at least one service, or both, whose marketable value lasts for a period of 30 seconds to 60 minutes.
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公开(公告)号：US20180270351A1
公开(公告)日：2018-09-20
申请号：US15516590
申请日：2014-10-10
Applicant: Konstantinos VANDIKAS , Vlasios TSIATSIS , Keven WANG
Inventor： Konstantinos VANDIKAS , Vlasios TSIATSIS , Keven WANG
CPC classification number: H04M3/465 , H04M3/42008 , H04M3/42102 , H04M3/42144 , H04M3/436 , H04M3/46 , H04M2203/152 , H04M2203/2044 , H04M2242/18
Abstract: A method and a call manager node (200) for handling calls directed to a group of subscribers. When receiving (2:3) a request from a caller (202) for access to a first group of subscribers (204) having at least one common characteristic, the call manager node assigns (2:4) first caller-specific temporary group number (A1) for the caller, wherein the first group number can be used exclusively by the caller for calling the subscribers in the first group. The call manager node further sends (2:5) the first group number to the caller in response to the request. The caller is then connected (2:7, 2:9, 2:11) to a subscriber in the first group sequentially or according to a scheme each time the caller dials (2:6, 2:8, 2:10) the first group number. The group is created according to a criteria and the anonymity of the called parties is kept. Call hunting.
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