公开(公告)号：US09179784B2

公开(公告)日：2015-11-10

申请号：US13593423

申请日：2012-08-23

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06F7/60 ,  G06F17/10 ,  A47C31/12 ,  G06F17/50 ,  E04H3/14 ,  E04H3/12

CPC classification number: A47C31/126 ,  E04H3/12 ,  E04H2003/145 ,  G06F17/5004

Abstract: A seating arrangement designing apparatus includes: a seating arrangement condition table that stores an attribute score indicating intensity of an attribute different for each position regarding a seating arrangement condition, in a data structure of contour lines; a staff condition table that stores tolerance in terms of the attribute of each of staff members; a point calculation unit that calculates a tolerance point indicating a degree of suitability of a certain seat arranged for any of the staff members, based on the attribute score and the tolerance, in a case of planning the seat to be arranged for the staff member; and a seating arrangement determination unit that determines seating arrangement, such that a total sum of the tolerance points for all the staff members satisfies a predetermined condition.

Abstract translation: 座位装置设计装置包括：座位安排条件表，其在轮廓线的数据结构中存储指示针对关于座椅安排条件的每个位置不同的属性的强度的属性得分; 一个工作人员条件表，根据每个工作人员的属性存储宽容; 点计算单元，在计划为工作人员安排的座位的情况下，基于属性分数和容差，计算表示针对任何工作人员安排的某个座位的适合度的公差点; 以及座位布置确定单元，其确定座位布置，使得所有工作人员的公差点的总和满足预定条件。

公开(公告)号：US08896445B2

公开(公告)日：2014-11-25

申请号：US13593429

申请日：2012-08-23

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G08B21/00 ,  G06Q10/06 ,  G06Q10/10

CPC classification number: G08B21/00 ,  G06Q10/0639 ,  G06Q10/109

Abstract: An alert analyzing apparatus includes: a storage unit that stores a first value and a preset second value in association with time-of-day information, the first value fluctuating as time elapses; an alert output unit that outputs an alert and time-of-day information in a case in which the first value diverges from the second value in a certain time of day; a comment accepting unit that accepts an input of a comment on the alert thus output, and stores the comment in association with the time-of-day information; and a classification unit that classifies a plurality of time zones into any one of predetermined segments, and stores the comment associated with the time zone thus classified, in association with each of the segments, based on a fluctuation phase of the first value.

Abstract translation: 警报分析装置包括：存储单元，其与时间信息相关联地存储第一值和预设的第二值，第一值随着时间的推移而波动; 警报输出单元，其在所述第一值与所述第二值在某一时间段中分歧的情况下输出警报和时间信息; 接受对该警报的评论的输入的评论接受单元被输出，并且与日时信息相关联地存储该注释; 以及分类单元，其将多个时区分类为预定段中的任何一个，并且基于第一值的波动相位，与每个段相关联地存储与分类的时区相关联的注释。

公开(公告)号：US20130136251A1

公开(公告)日：2013-05-30

申请号：US13681117

申请日：2012-11-19

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M2203/402

Abstract: An assignment management apparatus includes: a traffic acquisition unit that acquires traffic per unit time; a storage unit that stores traffic per unit time when an operator is assigned, as traffic upon assignment, in association with the operator and an assignment sequence, and stores traffic per unit time when the assignment is canceled, as traffic upon cancellation; a processing capacity calculation unit that calculates difference between the traffic upon assignment of the operator and traffic upon assignment of an operator whose assignment sequence is next to the operator, as processable traffic of operators; and a determination unit that determines that it is timing to cancel assignment of an operator, in a case in which the traffic per unit time is decreased by the processable traffic calculated for the operator from the traffic upon cancellation.

Abstract translation: 分配管理装置包括：业务获取单元，其获取每单位时间的流量; 存储单元，当操作者被分配时，存储单元中的每单位时间的流量，作为分配时的流量，与操作者相关联，并且分配顺序，并且当取消分配时将每单位时间的流量存储为取消时的流量; 处理能力计算单元，其计算操作者的分配时的业务量和分配序列在运营商旁边的运营商的分配之间的差异，作为运营商的可处理业务; 以及确定单元，其在每单位时间的业务量通过在取消时从业务量为运营商计算的可处理业务减少的情况下，确定其是取消运营商分配的定时。

公开(公告)号：US08411838B2

公开(公告)日：2013-04-02

申请号：US12524277

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/00 ,  H04M5/00 ,  G06Q10/00

CPC classification number: G06Q10/06 ,  G06Q10/04 ,  G06Q30/02 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36

Abstract: A management server 10 stores past record data regarding the call volume by collecting from an exchanger, classifies the past record data in accordance with segments: a 7-day period in a month starting from the beginning of a month; a day of the week; and a predetermined period of time in a day, for a predetermined term in the past, obtains a multiple regression equation having the call volume as an objective variable, based upon the past record data thus classified, by performing a multivariate analysis for each day of the week, and calculates the call volume in a term that is specified by a user based upon the multiple regression equation.

Abstract translation: 管理服务器10通过从交换机收集来存储关于呼叫量的过去记录数据，根据分段对从前记录数据进行分类：从一个月初开始的一个月的7天期间; 一周中的一天 并且在一天中的预定时间段中，对于过去的预定术语，通过基于过去的记录数据获得具有作为目标变量的呼叫量的多元回归方程，通过对每一天的每一天执行多变量分析 并且根据多元回归方程计算由用户指定的术语中的呼叫量。

公开(公告)号：US20100122202A1

公开(公告)日：2010-05-13

申请号：US12524853

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06F3/048

CPC classification number: H04M3/5175 ,  H04M3/2281 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42365 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2201/42

Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

Abstract translation: 服务器（10）通过网络（14）连接到用于操作者的终端（13）和用于管理者的终端（12），接收表示从终端发送的终端（13）的操作状况的操作状况数据 （13）与座椅ID一起创建显示数据，用于根据从存储单元读出的布局数据，根据座位ID显示表示与接收到的操作状态数据的类型不同的操作状况的座椅布局的图像（ 120），并将显示数据发送到终端（12）。

公开(公告)号：US08869057B2

公开(公告)日：2014-10-21

申请号：US12524853

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06F3/048 ,  H04M3/51 ,  H04M3/42 ,  H04M3/22

CPC classification number: H04M3/5175 ,  H04M3/2281 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42365 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2201/42

Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

Abstract translation: 服务器（10）通过网络（14）连接到用于操作者的终端（13）和用于管理者的终端（12），接收表示从终端发送的终端（13）的操作状况的操作状况数据 （13）与座椅ID一起创建显示数据，用于根据从存储单元读出的布局数据，根据座位ID显示表示与接收到的操作状态数据的类型不同的操作状况的座椅布局的图像（ 120），并将显示数据发送到终端（12）。

公开(公告)号：US20100088145A1

公开(公告)日：2010-04-08

申请号：US12524851

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06Q10/00 ,  G06Q50/00

CPC classification number: G06Q10/06 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/063118 ,  G06Q10/109

Abstract: A computer (server 10) stores at least data describing the skills of each of a plurality of communicators in a storage unit (120). The computer receives, from a manager at a contact center, an input for specifying the number of communicators to be assigned to each of a plurality of skills of communicators for each time period of a task, and further stores data describing the number of personnel designated by the received input into the storage unit (120) for each time period of the task. According to the stored data describing the number of personnel, the computer creates the schedules of the plurality of communicators for each time period of the task.

Abstract translation: 计算机（服务器10）至少将描述多个通信器中的每一个的技能的数据存储在存储单元（120）中。 计算机从联络中心的管理员接收用于指定每个任务的每个时间周期中要分配给多个通信者技能的通信者的数量的输入的输入，并且还存储描述指定的人员数量的数据 通过对于任务的每个时间段的接收到的输入到存储单元（120）。 根据存储的描述人员数量的数据，计算机为任务的每个时间段创建多个通信器的时间表。

公开(公告)号：US20090210821A1

公开(公告)日：2009-08-20

申请号：US12305532

申请日：2007-06-26

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06F3/048

CPC classification number: G06F3/0482 ,  G06F3/04842

Abstract: It is an object of the present invention to provide a method for reducing a user's operation procedures in a pop-up menu and for effectively locating the user's desired processing. A computer (1) displays a pop-up menu based on a list of at least one processing item stored in advance at a position designated by data indicative of a display request in a display unit (14) in response to receipt of the data indicative of the display request of the pop-up menu through an input unit (13). While continuing the display of the pop-up menu in response to receipt of data through the input unit (13) indicative of one processing item selected from the list, the computer (1) displays a form for receiving a parameter input corresponding to the processing item, receives input data for the form through the input unit (13), and stores the data as parameters of the processing item.

Abstract translation: 本发明的目的是提供一种用于在弹出菜单中减少用户操作过程并有效地定位用户期望的处理的方法。 计算机（1）响应于接收到指示的数据，基于在由显示单元（14）中指示显示请求的数据指定的位置处预先存储的至少一个处理项目的列表来显示弹出菜单 通过输入单元（13）显示弹出菜单的显示请求。 响应于通过输入单元（13）接收到指示从列表中选择的一个处理项目的数据的接收继续显示弹出菜单，计算机（1）显示用于接收对应于该处理的参数输入的表单 项目，通过输入单元（13）接收用于表单的输入数据，并将数据存储为处理项目的参数。

公开(公告)号：US20090187839A1

公开(公告)日：2009-07-23

申请号：US12306189

申请日：2007-06-26

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06F3/048

CPC classification number: G06F17/509 ,  G06F3/0484 ,  G06F17/5004 ,  G06F2217/74

Abstract: The present invention has the objective of providing a method for reducing trouble in creating a seating layout by a method other than with templates. The computer 1 accepts a designating operation on position coordinates forming a base point in the prescribed display area from a user, accepts a designating operation of a direction of generating the seating symbol data from position coordinates as the base point in the prescribed display area, determines a position for displaying the seating symbol data in the prescribed display area, based on the base point and the direction, generates seating symbol data comprising position data representing the position determined, adds to the combination of the seating symbol data composing the seating layout data, and stores thereof in the memory 120, and displays the seating symbol data in the display unit 150 based on position data included in the generated seating symbol data.

Abstract translation: 本发明的目的是提供一种通过除了模板之外的方法来减少创建座位布局的麻烦的方法。 计算机1接受从用户在规定显示区域中形成基点的位置坐标的指定操作，接受从位置坐标生成坐标符号数据的方向的指定操作作为规定显示区域中的基点，确定 基于所述基点和所述方向在所述规定的显示区域中显示所述座位符号数据的位置，生成包括表示所确定的位置的位置数据的座席符号数据，所述座位符号数据与构成所述座位布局数据的座位符号数据的组合相加， 并将其存储在存储器120中，并且基于包括在生成的座位符号数据中的位置数据，将座位符号数据显示在显示单元150中。

公开(公告)号：US20090180606A1

公开(公告)日：2009-07-16

申请号：US12093445

申请日：2006-11-08

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/00 ,  G06Q10/00 ,  G06Q50/00

CPC classification number: H04M3/51 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06311 ,  G06Q10/105 ,  H04M2203/402

Abstract: The optimum number of agents necessary for contact-center jobs is dynamically calculated in accordance with actual operations. A method of making the same controllable and a computer program to realize such calculation and method are provided. A necessary number-of-people calculating means (4) theoretically calculates the necessary number of people in response to the number of calls varying from time to time and average handling time (“AHT”) for agents by using the well known Erlang C equation. Further, an operation-rate adjusting means (6) adjusts such theoretically calculated data of the necessary number of people by using a predicted operation data based on managers' practically experienced data and a control means (9) provides the calculated result to an output means (7).

Abstract translation: 根据实际操作动态计算接触中心作业所需的最佳代理人数。 提供了一种制作相同可控的方法和计算机程序来实现这种计算和方法。 必要的人数计算装置（4）理论上计算出响应于不时变化的呼叫数量和通过使用众所周知的Erlang C方程的代理的平均处理时间（“AHT”）的人数的必要数量 。 此外，操作率调整装置（6）通过使用基于管理者实际经验的数据的预测操作数据来调整理论计算出的必需人数的数据，并且控制装置（9）将计算结果提供给输出装置 （7）。