公开(公告)号：US20080233924A1

公开(公告)日：2008-09-25

申请号：US11728003

申请日：2007-03-22

Applicant: Randall B. Baird ,  Jennifer K. Walker

Inventor： Randall B. Baird ,  Jennifer K. Walker

IPC: H04Q7/22

CPC classification number: H04M1/274516 ,  H04M3/4931 ,  H04M3/4935 ,  H04M7/0036 ,  H04M2201/36 ,  H04M2203/053 ,  H04M2207/18

Abstract: In one embodiment, a method includes receiving, by a directory service, a call from a user of a mobile phone requesting a number of a communication device associated with a callee. The number is then retrieved from a database by the directory service and then dialed to connect the mobile phone with the communication device. The directory service also sends the number to the mobile phone, the mobile phone being configured to store the number in a storage location. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，一种方法包括通过目录服务从移动电话的用户接收请求与被呼叫者相关联的通信设备的号码的呼叫。 然后通过目录服务从数据库检索号码，然后拨打将手机与通信设备连接起来。 目录服务还将号码发送到手机，手机被配置为将号码存储在存储位置。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US20080198997A1

公开(公告)日：2008-08-21

申请号：US11915231

申请日：2006-05-23

Applicant: Baruch Sterman ,  David Schwartz ,  Eli Katz

Inventor： Baruch Sterman ,  David Schwartz ,  Eli Katz

IPC: H04M7/00

CPC classification number: H04M7/128 ,  H04L12/66 ,  H04L61/1511 ,  H04L61/157 ,  H04L61/6009 ,  H04M7/123 ,  H04M2201/18 ,  H04M2201/36

Abstract: A method for telephony includes receiving at a facility of a telephone service provider a first subscriber request to place a first call to a specified telephone number. A provider request is sent to a remote server (26), which maintains a database (28) of records associating telephone numbers with respective packet network addresses, for a record (72) indicating a packet network address to which calls to the specified telephone number should be placed. Upon receiving the record from the remote server, the record is stored in a local cache (42) at the facility of the telephone service provider. After storing the record, upon receiving at the facility of the telephone service provider a second subscriber request to place a second call to the specified telephone number, the record is read from the local cache and is used in placing the second call to the packet network address.

Abstract translation: 一种用于电话的方法包括在电话服务提供商的设施处接收第一用户请求，以将第一呼叫发送到指定的电话号码。 提供者请求被发送到远程服务器（26），远程服务器（26）维护用于指示电话号码与相应分组网络地址相关联的记录的数据库（28），用于指示对指定的电话号码进行呼叫的分组网络地址 应该放置 一旦从远程服务器接收到记录，该记录被存储在电话服务提供商的设施处的本地缓存（42）中。 在存储记录之后，当在电话服务提供商的设施处接收到第二用户请求以对指定的电话号码进行第二次呼叫时，从本地高速缓存读取记录，并将其用于将第二呼叫置于分组网络 地址。

公开(公告)号：US20080167016A1

公开(公告)日：2008-07-10

申请号：US11649305

申请日：2007-01-04

Applicant: Scott Allen Swanburg ,  Arthur Richard Brisebois ,  Gregg Harold Brown

Inventor： Scott Allen Swanburg ,  Arthur Richard Brisebois ,  Gregg Harold Brown

IPC: H04M3/42

CPC classification number: H04M3/4872 ,  H04M3/4211 ,  H04M7/0042 ,  H04M2201/36 ,  H04M2203/2044 ,  H04M2207/18

Abstract: Systems and methods are disclosed for providing pertinent multimedia content to mobile subscribers based on dynamically created profiles. Users are provided information relevant to their interests based on dynamic profiles developed as a result of prior patterns of use, interest and behavior. Such profile generation is automated without need for active user participation in selecting what would be desirable information.

Abstract translation: 公开了用于基于动态创建的简档向移动订户提供相关多媒体内容的系统和方法。 根据先前的使用模式，兴趣和行为，为用户提供与其兴趣有关的信息。 这种简档生成是自动的，不需要主动用户参与选择什么是期望的信息。

公开(公告)号：US07346153B2

公开(公告)日：2008-03-18

申请号：US10988082

申请日：2004-11-12

Applicant: James R. Lewis ,  Wallace J. Sadowski

Inventor： James R. Lewis ,  Wallace J. Sadowski

IPC: H04M11/06

CPC classification number: H04M3/493 ,  H04M3/36 ,  H04M3/53391 ,  H04M2201/36 ,  H04M2203/254

Abstract: A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.

Abstract translation: 一种用于在电话提示系统中动态地提醒主叫方菜单结构变化的方法，系统和装置。 在电话提示系统中，菜单结构改变警报方法可以包括响应于从呼叫方接收到来话确定电话提示系统是否发生菜单结构改变。 随后，主叫方可以选择性地提醒菜单结构的改变。 在这方面，可以向呼叫方播放警报消息。

公开(公告)号：US07319745B1

公开(公告)日：2008-01-15

申请号：US10422044

申请日：2003-04-23

Applicant: Scott S. Firestone

Inventor： Scott S. Firestone

IPC: H04M3/42

CPC classification number: H04M3/2218 ,  H04M3/42025 ,  H04M3/42221 ,  H04M3/56 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2201/38

Abstract: A method for displaying a voice conference historical monitor is provided. A summation of a plurality of voice streams is received at a user's endpoint of a multipoint conference, each voice stream being associated with a respective one of a plurality of speakers' endpoints of the multipoint conference. A record of participants of the multipoint conference and historical tracking data regarding a volume of each speaker that participates in the multipoint conference may also be received. In accordance with a particular embodiment of the present invention, the record of participants in the historical tracking data are displayed at the user's endpoint. The record of participants and the historical tracking data may be displayed as a cumulative short term response graph. Furthermore, the record of participants and the historical tracking data may be displayed as a historical time line graph.

Abstract translation: 提供了一种用于显示语音会议历史监视器的方法。 在多点会议的用户的端点处接收多个语音流的总和，每个语音流与多点会议的多个扬声器的端点中的相应一个相关联。 也可以接收关于参与多点会议的每个说话者的音量的多点会议和历史跟踪数据的记录。 根据本发明的特定实施例，历史跟踪数据中的参与者的记录被显示在用户的端点处。 参与者的记录和历史跟踪数据可以显示为累积短期响应图。 此外，参与者的记录和历史跟踪数据可以显示为历史时间线图。

公开(公告)号：US07269253B1

公开(公告)日：2007-09-11

申请号：US11387305

申请日：2006-03-23

Applicant: Wai Wu ,  Toby Heller ,  Steven M. Hoffberg

Inventor： Wai Wu ,  Toby Heller ,  Steven M. Hoffberg

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5233 ,  H04M2201/12 ,  H04M2201/36

Abstract: A communications system and method, wherein a plurality of communications are received, each having associated classification information, information representing characteristics of at least three potential targets are stored; and an optimum target for each communication based on the communication classification, and target characteristics is determined in a combinatorial optimization. The optimization preferably comprises a cost benefit optimization. Predicted availability of a target may be another optimization factor.

Abstract translation: 一种通信系统和方法，其中接收多个通信，每个具有关联的分类信息，表示至少三个潜在目标的特征的信息; 以及基于通信分类的每个通信的最佳目标，并且在组合优化中确定目标特性。 优化优选包括成本效益优化。 目标的预测可用性可能是另一个优化因素。

公开(公告)号：US20070160191A1

公开(公告)日：2007-07-12

申请号：US11565948

申请日：2006-12-01

Applicant: Christopher Blair

Inventor： Christopher Blair

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/51 ,  H04M3/42221 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/1058

Abstract: Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a graphical user interface operative to display information corresponding to a communication of the contact center, the graphical user interface being configured to display the information such that different portions of the communication are visually distinguished from each other.

Abstract translation: 提供了一种用于分析联络中心通信的系统和方法。 代表性系统包括可操作以显示对应于联络中心的通信的信息的图形用户界面，图形用户界面被配置为显示信息，使得通信的不同部分彼此在视觉上区分开。

公开(公告)号：US20070160190A1

公开(公告)日：2007-07-12

申请号：US11565943

申请日：2006-12-01

Applicant: Christopher Blair

Inventor： Christopher Blair

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/51 ,  H04M3/42221 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/1058

Abstract: Methods are provided, a representative one of which involves: recording information associated with a communication; providing a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication, information recorded and corresponding to that portion of the communication is presented to the user; and displaying, via the graphical user interface, graphical indications of events occurring during the communication

Abstract translation: 提供了方法，代表性的方法涉及：记录与通信相关联的信息; 提供图形用户界面，所述图形用户界面被配置为使得响应于指定所述通信的一部分的用户输入，向所述用户呈现记录并对应于所述通信的所述部分的信息; 以及经由图形用户界面显示在通信期间发生的事件的图形指示

公开(公告)号：US20070140468A1

公开(公告)日：2007-06-21

申请号：US11556273

申请日：2006-11-03

Applicant: Rene Lebel

Inventor： Rene Lebel

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5233 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2203/2072

Abstract: There is provided a system and a method for simultaneously scheduling resources in customer contact centers based on the requirements of each skill. Indeed, the method simply relies on the analysis and duplication, without using complex simulations, of the routing of particular calls to each agent for each of his skills and for each sub-interval of a working day to then provide a simultaneous scheduling of resources based on the requirements of each skill calculated from previously captured customers' needs for each sub-interval of each selected working period.

Abstract translation: 提供了一种基于每个技能的要求同时在客户联络中心调度资源的系统和方法。 实际上，该方法简单地依赖于分析和复制，而不需要使用复杂的模拟，对于每个代理人的每个技能的路由以及每个工作日的每个子间隔，随后提供基于资源的同时调度 根据从每个所选工作时段的每个子时间间隔以前捕获的客户需求计算的每项技能的要求。

公开(公告)号：US20070058793A1

公开(公告)日：2007-03-15

申请号：US11484905

申请日：2006-07-12

Applicant: Wentao Li ,  Zhongfeng Cui

Inventor： Wentao Li ,  Zhongfeng Cui

IPC: H04M3/00

CPC classification number: H04M3/5166 ,  H04M2201/36 ,  H04M2203/2011

Abstract: The present invention discloses a call center system and a method for obtaining interface invoke information to realize automatic analysis of the user behaviors. The method includes steps of sending a connection establishment request message to a user interface server by a call center client after a service is activated; allocating a connection identification for the activated service and sending a response message after the user interface server receives the connection request message; performing interactions between the call center client and the user interface server and recording the interaction message according to the connection identification attached in the interaction message; and decomposing the recorded interaction message and obtaining the information on the application programming interface invoked by each service according to the name of the application programming interface corresponding to the interface identification obtained from each message.

Abstract translation: 本发明公开了一种呼叫中心系统和获取接口调用信息以实现对用户行为的自动分析的方法。 该方法包括在服务激活之后由呼叫中心客户端向用户接口服务器发送连接建立请求消息的步骤; 为所述激活的服务分配连接标识并在所述用户接口服务器接收到所述连接请求消息之后发送响应消息; 执行呼叫中心客户端和用户接口服务器之间的交互，并且根据附加在交互消息中的连接标识记录交互消息; 并且根据从每个消息获得的接口标识对应的应用编程接口的名称，分解记录的交互消息并获得每个服务调用的应用程序编程接口上的信息。