公开(公告)号：US08194827B2

公开(公告)日：2012-06-05

申请号：US12111301

申请日：2008-04-29

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： H04M1/64

CPC分类号： H04M3/385 ,  H04M3/382 ,  H04M2201/16 ,  H04M2201/40

摘要： A security method and system. The method includes receiving by a computing system, a telephone call from a user. The computing system comprises an existing password/passphrase and a pre-recorded voice sample associated with the user. The computing system prompts the user to enter a password/passphrase using speech. The computing system receives speech data comprising a first password/passphrase from the user. The computing system converts the speech data to text data. The computing system first compares the text data to the first password/passphrase and determines a match. The computing system compares the speech data to the pre-recorded voice sample to determine a result indicating whether a frequency spectrum associated with the speech data matches a frequency spectrum associated with the pre-recorded voice sample. The computing system transmits the result to the user.

摘要翻译： 一种安全方法和系统。 该方法包括由计算系统接收来自用户的电话呼叫。 计算系统包括与用户相关联的现有密码/密码短语和预先记录的语音样本。 计算系统提示用户使用语音输入密码/密码。 计算系统从用户接收包括第一密码/密码的语音数据。 计算系统将语音数据转换为文本数据。 计算系统首先将文本数据与第一个密码/密码短语进行比较，并确定匹配。 计算系统将语音数据与预先录制的语音样本进行比较，以确定指示与语音数据相关联的频谱是否与预先录制的语音样本相关联的频谱匹配的结果。 计算系统将结果发送给用户。

公开(公告)号：US20120134479A1

公开(公告)日：2012-05-31

申请号：US13367001

申请日：2012-02-06

申请人： AMIT AGHARA ,  PEEYUSH JAISWAL

发明人： AMIT AGHARA ,  PEEYUSH JAISWAL

IPC分类号： H04M1/64

CPC分类号： H04M3/42221 ,  H04M3/2218 ,  H04M3/5175 ,  H04M2201/41

摘要： A processor-implemented method, system, and/or computer program product retrieves a voice print of a caller to a call network. A processor generates a first voice print, a second voice print, and a third voice print of a caller who makes a call to a call network. The first voice print, the second voice print, and the third voice print are consolidated into a consolidated voice print. In response to a request for a particular voice print, the requested voice print is selectively retrieved from first voice print, the second voice print, and the third voice print in the consolidated voice print, and then sent to the requester.

摘要翻译： 处理器实现的方法，系统和/或计算机程序产品将呼叫者的语音打印检索到呼叫网络。 处理器产生对呼叫网络进行呼叫的呼叫者的第一语音打印，第二语音打印和第三语音打印。 第一个语音打印，第二个语音打印和第三个语音打印合并到一个统一的语音打印中。 响应于对特定语音打印的请求，从合并语音打印中的第一语音打印，第二语音打印和第三语音打印中选择性地检索所请求的语音打印，然后发送到请求者。

公开(公告)号：US08140620B2

公开(公告)日：2012-03-20

申请号：US12276000

申请日：2008-11-21

申请人： Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore ,  Anilkumar B. Patel

发明人： Thomas E. Creamer ,  Peeyush Jaiswal ,  Victor S. Moore ,  Anilkumar B. Patel

IPC分类号： G06F15/16

CPC分类号： G06Q10/109

摘要： A method, a system, and an apparatus for permitting a user to remain in contact with at least one other person. The present invention provides a method, a system, and an apparatus that is capable of enabling a user to remain in contact with others through a service that checks contacts set up in a predetermined contact list. The contact list is then contacted and the user is contacted with the results. As such, the present invention permits the user to remain in contact with a significant number of entities while saving time and effort by ensuring the user is only contacted with certain information. The system and method also permits the user to remain in contact even when the user is unavailable.

摘要翻译： 一种用于允许用户保持与至少一个其他人接触的方法，系统和装置。 本发明提供了一种方法，系统和装置，其能够使得用户能够通过检查在预定联系人列表中建立的联系人的服务来保持与他人的联系。 然后联系联系人列表，并与用户联系。 因此，本发明允许用户保持与大量实体的联系，同时通过确保用户仅接触某些信息来节省时间和精力。 即使用户不可用，该系统和方法也允许用户保持联系。

公开(公告)号：US08139754B2

公开(公告)日：2012-03-20

申请号：US12582387

申请日：2009-10-20

申请人： Amit Aghara ,  Peeyush Jaiswal

发明人： Amit Aghara ,  Peeyush Jaiswal

IPC分类号： H04M5/00 ,  H04M1/64

CPC分类号： H04M3/42221 ,  H04M3/2218 ,  H04M3/5175 ,  H04M2201/41

摘要： A system is presented for logging and recording a call to a call network. The system comprises a voice print logic for generating a voice print of a caller who is making a call to a call network. A telecom routing switch generates a correlated telecom router switch log file by appending the voice print of the caller to a telecom router switch log file for the call. A telecom software system generates a correlated telecom software system log file by appending the voice print of the caller to a telecom software system log file for the call. A contact center agent generates a correlated contact center agent log file by appending the voice print of the caller to a contact center agent log file for the call. The voice print is utilized to retrieve and to consolidate the correlated telecom router switch log file, the correlated telecom software system log file, and the correlated contact center agent log file into a single correlated file for the call.

摘要翻译： 提出了一种用于记录和记录呼叫到呼叫网络的系统。 该系统包括用于生成正在呼叫呼叫​​网络的呼叫者的语音打印的语音打印逻辑。 电信路由交换机通过将呼叫者的语音打印附加到用于呼叫的电信路由器交换机日志文件来生成相关的电信路由器交换机日志文件。 电信软件系统通过将呼叫者的语音打印附加到用于呼叫的电信软件系统日志文件来生成相关的电信软件系统日志文件。 联络中心代理通过将呼叫者的语音打印附加到呼叫的联络中心代理日志文件来生成相关的联络中心代理日志文件。 语音打印用于检索并将相关的电信路由器交换机日志文件，相关的电信软件系统日志文件和相关的联络中心代理日志文件合并到用于该呼叫的单个相关文件中。

公开(公告)号：US08050930B2

公开(公告)日：2011-11-01

申请号：US12113233

申请日：2008-05-01

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： G10L21/00

CPC分类号： G10L15/26 ,  G10L17/00

摘要： An administration method and system. The method includes receiving by a computing system, a telephone call from an administrator. The computing system presents an audible menu associated with a plurality of computers to the administrator. The computing system receives from the administrator, an audible selection for a computer from the audible menu. The computing system receives from the administrator, an audible verbal command for performing a maintenance operation on the computer. The computing system executes the maintenance operation on the computer. The computing system receives from the computer, confirmation data indicating that the maintenance operation has been completed. The computing system converts the confirmation data into an audible verbal message. The computing system transmits the second audible verbal message to the administrator.

摘要翻译： 管理方法和系统。 该方法包括由计算系统接收来自管理员的电话呼叫。 计算系统向管理员呈现与多个计算机相关联的可听菜单。 计算系统从管理员接收来自可听菜单的计算机的可听选择。 计算系统从管理员接收用于在计算机上执行维护操作的可听口令命令。 计算机系统在计算机上执行维护操作。 计算系统从计算机接收指示维护操作已经完成的确认数据。 计算系统将确认数据转换成可听见的口头消息。 计算系统向管理员发送第二个可听见的口头消息。

公开(公告)号：US20100105426A1

公开(公告)日：2010-04-29

申请号：US12258101

申请日：2008-10-24

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： H04M1/00

CPC分类号： H04M1/575 ,  H04M1/576 ,  H04M2250/12

摘要： A method, a system and a computer program product for determining one or more characteristics of a caller, such as the mood, gender, age, and urgency of the caller, utilizing the biometric characteristics of the caller. One or more biometric characteristics are detected when a request to place an outgoing call to one or more destinations is received at a first telecommunication device. When the request to place an outgoing call is a verbal request, one or more biometric voice samples are obtained. The biometric voice samples comprise the biometric characteristics of the caller. The biometric characteristics are extracted from the biometric voice samples, encoded into a datagram, and transmitted from the first telecommunication device to the outgoing call destination (i.e. a second telecommunication device). When the biometric characteristics are analyzed at the second telecommunication device, a display is generated depicting the mood, gender, age, urgency or other characteristics of the caller associated with the incoming call.

摘要翻译： 一种方法，系统和计算机程序产品，用于利用呼叫者的生物特征来确定呼叫者的一个或多个特征，例如呼叫者的情绪，性别，年龄和紧急性。 当在第一电信设备处接收到向一个或多个目的地发出呼出呼叫的请求时，检测到一个或多个生物特征。 当拨出呼叫的请求是口头请求时，获得一个或多个生物特征语音样本。 生物特征语音样本包括呼叫者的生物特征。 从生物特征语音样本提取生物特征，编码成数据报，并从第一电信设备发送到出局呼叫目的地（即，第二电信设备）。 当在第二电信设备处分析生物特征时，生成描绘与来电相关联的呼叫者的情绪，性别，年龄，紧急性或其他特征的显示。

公开(公告)号：US07697666B2

公开(公告)日：2010-04-13

申请号：US11393977

申请日：2006-03-30

申请人： Shailesh Gandhi ,  Peeyush Jaiswal ,  Yu-Cheng Liu ,  Naveen Narayan

发明人： Shailesh Gandhi ,  Peeyush Jaiswal ,  Yu-Cheng Liu ,  Naveen Narayan

IPC分类号： H04M1/64

CPC分类号： H04M3/5166 ,  H04M3/42068 ,  H04M2201/38 ,  H04M2203/2011

摘要： A method, system and computer-usable medium for optimizing retrieval of customer data needed to handle a call are presented. The method includes the steps of receiving a call at a data center; initiating a query for a business data related to the call; creating a key that identifies the business data related to the call; pre-fetching the business data using the key with a lookup table; caching the pre-fetched business data; attaching the key to the call; routing the call with the attached key to a desktop agent; receiving a request from the desktop agent for the pre-fetched business data; retrieving the cached pre-fetched business data; and transmitting the cached pre-fetched business data to the desktop agent.

摘要翻译： 提出了一种用于优化检索处理呼叫所需的客户数据的方法，系统和计算机可用介质。 该方法包括在数据中心接收呼叫的步骤; 启动与呼叫相关的业务数据的查询; 创建一个用于标识与呼叫有关的业务数据的密钥; 使用具有查找表的密钥预取业务数据; 缓存预先获取的业务数据; 将密钥附加到呼叫; 将附加密钥的呼叫路由到桌面代理; 从桌面代理接收针对预先获取的业务数据的请求; 检索缓存的预先获取的业务数据; 并将缓存的预取业务数据传送到桌面代理。

公开(公告)号：US07684556B1

公开(公告)日：2010-03-23

申请号：US12505115

申请日：2009-07-17

申请人： Peeyush Jaiswal

发明人： Peeyush Jaiswal

IPC分类号： H04M3/00

CPC分类号： H04M3/5166 ,  H04M3/428 ,  H04M3/523 ,  H04M2201/40

摘要： Conversational biometrics and speech recognition are used by an IVR contact/call center during call hold to affect call handling/routing. A caller's (user's) behavioral response, such as an utterance or other spoken reaction to being put on hold by the IVR contact/call center, etc., can be recognized, captured and analyzed. Business rules analyze the caller's behavior in real time during a caller hold period. Such business rules can be fed back into the call center system and this information can be used to provide opportunities to affect routing priorities for a particular caller based upon information learned by the data that is captured and analyzed.

摘要翻译： 会话生物识别和语音识别在呼叫保持期间由IVR联系人/呼叫中心使用，以影响呼叫处理/路由。 可以识别，捕获和分析呼叫者（用户）的行为响应，例如由IVR联系人/呼叫中心等待搁置的话语或其他口语反应。 业务规则在呼叫者保留期间实时分析呼叫者的行为。 这样的业务规则可以被反馈到呼叫中心系统中，并且该信息可以用于基于被捕获和分析的数据学习的信息来提供影响特定呼叫者的路由优先级的机会。

公开(公告)号：US20100054431A1

公开(公告)日：2010-03-04

申请号：US12201365

申请日：2008-08-29

申请人： Peeyush JAISWAL ,  Naveen NARAYAN

发明人： Peeyush JAISWAL ,  Naveen NARAYAN

IPC分类号： H04M1/64

CPC分类号： H04M1/2745 ,  H04M1/72561

摘要： A system and method to select and retrieve contact center transactions from a set of transactions stored in a queuing mechanism. The system includes an interactive voice response system configured to accept at least one call and dynamically populate a web form with call data associated with the at least one call. The system also includes a queuing engine configured to allow a call agent to access the call data prior to the at least one call being connected to the call agent.

摘要翻译： 一种从存储在排队机制中的一组事务中选择和检索联络中心事务的系统和方法。 所述系统包括配置成接受至少一个呼叫并且利用与所述至少一个呼叫相关联的呼叫数据动态地填充网络表单的交互式语音响应系统。 该系统还包括排队引擎，其被配置为允许呼叫代理在至少一个呼叫连接到呼叫代理之前访问呼叫数据。

公开(公告)号：US20090323906A1

公开(公告)日：2009-12-31

申请号：US12111301

申请日：2008-04-29

申请人： Peeyush Jaiswal ,  Naveen Narayan

发明人： Peeyush Jaiswal ,  Naveen Narayan

IPC分类号： H04M1/64 ,  G06F17/30

CPC分类号： H04M3/385 ,  H04M3/382 ,  H04M2201/16 ,  H04M2201/40

摘要： A security method and system. The method includes receiving by a computing system, a telephone call from a user. The computing system comprises an existing password/passphrase and a pre-recorded voice sample associated with the user. The computing system prompts the user to enter a password/passphrase using speech. The computing system receives speech data comprising a first password/passphrase from the user. The computing system converts the speech data to text data. The computing system first compares the text data to the first password/passphrase and determines a match. The computing system compares the speech data to the pre-recorded voice sample to determine a result indicating whether a frequency spectrum associated with the speech data matches a frequency spectrum associated with the pre-recorded voice sample. The computing system transmits the result to the user.

摘要翻译： 一种安全方法和系统。 该方法包括由计算系统接收来自用户的电话呼叫。 计算系统包括与用户相关联的现有密码/密码短语和预先记录的语音样本。 计算系统提示用户使用语音输入密码/密码。 计算系统从用户接收包括第一密码/密码的语音数据。 计算系统将语音数据转换为文本数据。 计算系统首先将文本数据与第一个密码/密码短语进行比较，并确定匹配。 计算系统将语音数据与预先录制的语音样本进行比较，以确定指示与语音数据相关联的频谱是否与预先录制的语音样本相关联的频谱匹配的结果。 计算系统将结果发送给用户。